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Roger Williams Auto

60 Providence Street · West Warwick, RI 02893

4.4

from 35 reviews

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Reviews (35)

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SalesApril 2021

Very pleased.

Very helpful but not pushy. I felt the service was excellent and the price I paid was fair. First time I actually enjoyed shopping for a used car. I highly recommend this dealer.

leighmjohnson

1 review
How we checked this
  • Submitted Apr 12, 2021
  • No proof of purchase was attached, so this review is unbadged.
SalesAugust 2020

Happy Customer

I will let my 5-star review speak .. fair and knowledgable. They have many cars to choose, the inventory along with their fair and honest way of treating me is what prompted me to buy from Randy and Thelissa.

JoDan

1 review
How we checked this
  • Submitted Aug 7, 2020
  • No proof of purchase was attached, so this review is unbadged.
SalesJanuary 2019

Honest!

Good honest local dealer. You deal right with the owners. That’s a plus No sleazy salesman and no tricks unlike other dealers in the area.

JustSammy

1 review
How we checked this
  • Submitted Jan 9, 2019
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2018

great experience and a great price

Everyone was so helpful and very knowledgeable. She spent a lot of time explaining the different warranties. I would recommend her to anyone I know.

Catlady

1 review
How we checked this
  • Submitted May 17, 2018
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2018

Not satisfied.

No gas or windshield fluid when we picked it up. Since purchase have invested an additional $2,500 for mismatched spark plugs, catalytic converter (had to replace after market converter) ignition coils and issues with tires staying inflated within 3 months of purchase. Not pleased with quality at all.

Fubard36

1 review
How we checked this
  • Submitted Apr 7, 2018
  • No proof of purchase was attached, so this review is unbadged.
SalesNovember 2017

Wynns warranty

Does anyone in this state no a mechanic besides Rhode Island tire and service that accepts Wynns? Car is falling apart on me.multiple problems with vehicle.

Dean ssgt

1 review
How we checked this
  • Submitted Nov 14, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesJuly 2017

Painless

Quick, easy, and utterly painless...They work with your budget and get it done.....great experience overall and would highly recommend. Would give them more stars if I could.

How we checked this
  • Submitted Jul 1, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2017

Happy

I bought my HhR from Roger Williams . The owner Roy always had a smile on! Ted was very accommodating.He was very personable, and he really did bend over backwards to make sure I was happy and satisfied ! Thank you all for your help . I greatly appreciate it !

HHR Carla 444

1 review
How we checked this
  • Submitted Jun 7, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2017

Completely satisfied

This is our second vehicle from RW. Dealt with Ted and Roy both times and I can really say, they bend over backwards for customer. Excellent Quality vehicles, great prices, and most of all they dont forget you as you walk out the door. Next purchase Will be at RW.

MikeW

1 review
How we checked this
  • Submitted May 1, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2017

Buying a car from Ted was nothing but a pleasure.

I bought a car from Roger Williams Auto Sales a month ago and have nothing but good things to say. I now have a great car at a price that worked for me. They take care of all the red tape from financing, down to going to the registry for their customers. They are regular guys and will treat you very well.

Matt C 1971

1 review
How we checked this
  • Submitted May 1, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2017

EXCEPTIONAL SERVICE

Ted was awesome!! Exceptional service... kind and respectful.. He makes buying a car a breeze!! I will be sure to refer Roger Williams Auto Sales to all my friends and family

krisp

1 review
How we checked this
  • Submitted Apr 21, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2017

NOT A LOYAL DEALERSHIP

Upon my appt. to test drive one of their cars for 1PM today, 4.16.16, I drove from MA to RI (approx. 40 minutes) and as I exited the I-95, my tire blew and I once I pulled into a parking lot to look at the tire, my door shut from the wind and my keys and cell phone were locked in the car. Called a tow truck then called the dealership 15 minutes before my appt. to say I'm on my way, the salesman asked which car I was test driving, mind you, I have been emailing them back and forth throughout the week, finally decided on the car I was interested in and set up the appt. to test drive it. All he could say was, we're in the process of selling it right now. I was so upset because more bad news at that time was unacceptable to me, especially knowing I drove all the way from MA to RI and called them, just to hear that it's being sold. I said, "Thanks a lot!!!!!" and hung up the phone. This is the 2nd time they did this to me, I called a day before to set up the test drive after I just talked to the salesperson over the phone, and asked to come down that night to test drive it and they said sorry, we just sold it. I am glad I didn't give them my business, I gave it to CARMAX and I am very thrilled at the no haggle, relaxing atmosphere and the courteous sales staff there. I actually got a better deal than what I would've got here. They lost out, and I made out. Never will look at their inventory ever again with that LACK OF LOYALTY!

dolceang68

1 review
How we checked this
  • Submitted Apr 20, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2017

Painless buying experience

Very generous with their time and information. Not pushy; excellent experience. I felt that everything was explained thoroughly and would highly recommend Roger Williams Auto Sales

Eleanor

1 review
How we checked this
  • Submitted Mar 20, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesFebruary 2017

Great place to buy a car

Bob was great to work with got us into the Jeep we wanted and never tried to hard sell. Overall great experience I would recommend Roger Williams to anyone looking to buy a car

Jessica Angelini

1 review
How we checked this
  • Submitted Feb 26, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesFebruary 2017

Great experience

Ted was awesome! Helped us get a Lower interest rate, and made sure we left with the car we wanted!! I would highly recommend him to anyone !

Mbrien

1 review
How we checked this
  • Submitted Feb 19, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesFebruary 2017

Awesome experience! So quick!

The most pleasant, painless car buying experience I've ever had! Ted and Bob were awesome, and handled the transaction very quickly! I would recommend them to anyone. All of the cars on the lot appear to be clean and well maintained, and the staff is very friendly! I would gladly do business here again

Bobby16

1 review
How we checked this
  • Submitted Feb 18, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesJanuary 2017

Best used car dealership

Dealing with bob has been amazing, best car experience I've had!!! All the workers are attentive to their jobs and want the job done in a fun yet business casual way.

Kelseydesro

1 review
How we checked this
  • Submitted Jan 20, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesJanuary 2017

Purchased new car

Went in to look at cars. Great selection and great prices. Every employee was friendly and helpful through the whole process. Would highly recommend if looking for a nice used car.

mmmkay11

1 review
How we checked this
  • Submitted Jan 11, 2017
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2016

Wonderful experience with this business

One morning my car died and I was in desperate need for a reliable, low cost vehicle. I contacted this dealership and was treated with respect and understanding, they worked with my budget and got me into a wonderful, low mileage vehicle

Foreverfaith801

1 review
How we checked this
  • Submitted Dec 9, 2016
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2016

I loved it I would tell anyone to go there

Thay are great I will let my friends no and family I'm so happy with them thank you Bob and Mike and joey love them

brother sid1952

1 review
How we checked this
  • Submitted Dec 3, 2016
  • No proof of purchase was attached, so this review is unbadged.
SalesNovember 2016

Great Experience!!

I saw a grand Cherokee on CL . Called this dealer asked a couple of question , took the 1hour and 15 minute trip from Mass . Owned it the same day! Very clean cars on their lot and Bob the salesman and the owner of company were super nice people!! No pressure from anyone.. They want you in a vehicle that you want and do do everything to make it happen. Also worked with me on the $$ for my trade-in. No regrets going here.

Happyjeepgirl

1 review
How we checked this
  • Submitted Nov 30, 2016
  • No proof of purchase was attached, so this review is unbadged.
SalesNovember 2016

Class Act

I do not normally write reviews however, I felt given how great an experience I had durning what was a very difficult situation for me, I feel it's warranted. I visited Roger Williams Auto Sales right after a bad car accident and I need a vehicle but did not have a lot of money to put down. I worked with Ted and looked at my situation fully explaining all my options. I was then able to pick from 8 cars that fit right into my budget and were in showroom condition. The financing was a breeze and the car was ready the next day! I highly recommend RW to anyone looking for great service a solid vehicle that fits their budget.

Victor34

1 review
How we checked this
  • Submitted Nov 24, 2016
  • No proof of purchase was attached, so this review is unbadged.
SalesSeptember 2016

EXCEPTIONAL EXPERIENCE FROM INITIAL CONTACT TO NOW

I called Bob Bourque at Roger Williams Auto 9 months ago looking for a specific vehicle. At the time he did not have what I was looking for but three months later he followed up with me and had the perfect SUV for me and my family's needs. I had visited several different used car dealerships and numerous private parties in search of this vehicle. I must say it was refreshing not dealing with your typical used car sales guy. I ended up having a minor problem 30 days later with my tailgate .. i called them and set an appointment and fix at no charge. they also gave me a lifetime inspections for LIFE!! 5 free oil changes and also The Clean Car Guarantee...clean my vehicle in and out on the last Saturday of the month. Also just got a follow up call again from Bob asking me if everything was going fine with my vehicle....again great experience form beginning to present. Would highly recommended them to anyone not just looking to buy a used vehicle but looking for a reputable dealership. Sincerely Frank Bestwick III Coventry RI

GREAT

1 review
How we checked this
  • Submitted Sep 17, 2016
  • No proof of purchase was attached, so this review is unbadged.
SalesSeptember 2016

The best experience buying a car I have ever had!

I bought a Subaru from Roger Williams and was so pleased I bought a Buick soon after!! Bob is absolutely fabulous. They are so honest here and make you feel very comfortable. Bob has taken care of me and my family and we are so happy!!! Our cars are great and Bob has been there for us every step of the way.

ElizabethGrinch

1 review
How we checked this
  • Submitted Sep 1, 2016
  • No proof of purchase was attached, so this review is unbadged.
SalesAugust 2016

Amazing Staff

My mother-in-law came there and she was very pleased with their service, so we look a chance. And we are very pleased with the car, the service and the friendliness. Bob took care of us, and was very professional. Something that you don't find going to other lots. Definately worth a trip

AirwalkerX

1 review
How we checked this
  • Submitted Aug 9, 2016
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2016

Friendly staff and very nice vehicels

I have to start off by saying I was very skeptical. I looked other places before here and didn't find anything I liked anywhere. Until I came here were I thought I was going to pick the vehicle apart and I really didn't need to. There customer service is top notch and quality is great and the biggest part there prices are affordable.

cmg50

1 review
How we checked this
  • Submitted Apr 1, 2016
  • No proof of purchase was attached, so this review is unbadged.
SalesFebruary 2016

2005 Ford Expedition Limited

I had been looking to buy a vehicle for my wife and kids because we need to be a two car family with my small little army. I had been looking at Roger Williams Auto sales along with two other dealerships in the area. I found each dealership had comparable vehicles, but the things that set RW apart and helped me get the deal done was their customer service from Ted and Bob. They worked with me to get me the best deal that they could, which is hard to find at a car dealership. I had second thoughts, because buying a car is stressful and I wanted to make sure it was right for my family. I signed the papers because even though the other dealerships in the area had comparable vehicles, Ted and Bob didn't pressure me to sign anything, there were no hidden fees, even after being closed for an hour, they still wanted to answer all my questions and wanted me to feel secure in knowing I made the right decision. At 7pm (an hour after closing) Bob was going over all the warranty information with me so I would have the security of knowing that my family wouldn't be stuck on the side of the road while I was at work. I could go on forever about everything they helped out with, but the bottom line was, they took 2k off the price to make the payments fit into my budget, GAP insurance, a 2 year warranty, free oil changes, no dealerships in the area have a better deal, they couldn't even come close. I was amazed at the service I recieved here, it really changed my whole outlook on buying a car, and now I'm a little upset that I didn't buy my last two vehicles there. Thank you Ted and Bob for all your help from the Stroble family

Jaredstroble

1 review
How we checked this
  • Submitted Feb 24, 2016
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2015

Great Experience

Ted and Bob couldn't have treated me better. I had a figure I needed to be at in order to make affordable payments and they helped me to be exactly where I needed.

Patfan4lif

1 review
How we checked this
  • Submitted Dec 30, 2015
  • No proof of purchase was attached, so this review is unbadged.
SalesOctober 2015

Exceptional customer service!!

Recommend to anyone. They really have your best interest at heart and give you ALL your options. Call today and ask for Bob Bourque!!

bmelanson05

1 review
How we checked this
  • Submitted Oct 16, 2015
  • No proof of purchase was attached, so this review is unbadged.
SalesSeptember 2015

Fantastic experiences

I purchased 3 vehicles from roger Williams auto over the past 15 years. 1 wholesale and 2 retail. Great selection and even better customer service. Because the service and selection was so top notch, I've recommended others who have also purchased vehicles there. Thank you Roy and the team at roger Williams auto for making the automobile buying process a great one. Jay Gelfuso

Jaygel77

1 review
How we checked this
  • Submitted Sep 30, 2015
  • No proof of purchase was attached, so this review is unbadged.
SalesSeptember 2015

Great experience!

I would recommend Roger Williams auto to anyone looking for a great experience. I have less than stellar credit and I left there feeling like a million bucks in a fantastic car. The payments are affordable and I've had no issues with the vehicle.

amanda.taft.9

1 review
How we checked this
  • Submitted Sep 30, 2015
  • No proof of purchase was attached, so this review is unbadged.
SalesSeptember 2015

Finally a dealership you feel safe sending family & friend

Great experience dealing with roger Williams. It is difficult to find people you can trust in the automotive world but these folks are so trust worthy I'd send my whole family. A wide inventory and the best customer service. All cars were clean and in great shape with perfect maintenance records.

Wheelz1990

1 review
How we checked this
  • Submitted Sep 30, 2015
  • No proof of purchase was attached, so this review is unbadged.
SalesSeptember 2015

feeling screwed and never been on a date even!

So I get a I 2006 hyundai tuscan 4x4 they sold it to me with 2 different size tires on it . They then get me all matching tires. Good so far. My car also has 3 lights on and bucks on and off when it drives . I go everywhere to get it looked at nothing helped. I am still dealing with this issue now. The lights go on it bucks and revs then they go off and drives fine. I have all communication code errors when the car is put on the computer. No answers and I feel like they won't right this wrong.I will post again if they pull through. I highly doubt it though

helana216

1 review
How we checked this
  • Submitted Sep 16, 2015
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2014

The worst ever! I am just starting out with my first car.

It lasted me a few months and the timing belt snapped which they should have changed before selling me it! I couldn't get it fixed because it damaged the engine. Now they are suing me for the whole amount of what I owe on the car! I do not recommend EVER going to them. I know other people that has the same problem! I wish I would have listened. That is why I am posting this now!!!! The owner will seem all nice and sweet at first then royally screw you over.!!

Anonymousone

1 review
How we checked this
  • Submitted Apr 3, 2014
  • No proof of purchase was attached, so this review is unbadged.
SalesJanuary 2012

If you can get a loan any place else, do so. Bob, who

says he's the general manager is horrible. He loves to fast talk, over talk and bull **** his customers. It took over a week and several trips to the dealership for them to deliver a car - due to poor planning on their part. He has NO customer service skills. If Bob is the General Manager then roger Williams may want to make a change.

dalemolden

1 review
How we checked this
  • Submitted Jan 17, 2012
  • No proof of purchase was attached, so this review is unbadged.

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