Upon my appt. to test drive one of their cars for 1PM today, 4.16.16, I drove from MA to RI (approx. 40 minutes) and as I exited the I-95, my tire blew and I once I pulled into a parking lot to look at the tire, my door shut from the wind and my keys and cell phone were locked in the car. Called a tow truck then called the dealership 15 minutes before my appt. to say I'm on my way, the salesman asked which car I was test driving, mind you, I have been emailing them back and forth throughout the week, finally decided on the car I was interested in and set up the appt. to test drive it. All he could say was, we're in the process of selling it right now. I was so upset because more bad news at that time was unacceptable to me, especially knowing I drove all the way from MA to RI and called them, just to hear that it's being sold. I said, "Thanks a lot!!!!!" and hung up the phone. This is the 2nd time they did this to me, I called a day before to set up the test drive after I just talked to the salesperson over the phone, and asked to come down that night to test drive it and they said sorry, we just sold it. I am glad I didn't give them my business, I gave it to CARMAX and I am very thrilled at the no haggle, relaxing atmosphere and the courteous sales staff there. I actually got a better deal than what I would've got here. They lost out, and I made out. Never will look at their inventory ever again with that LACK OF LOYALTY!