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Patriot Subaru

769 Portland Road · Saco, ME 04072

4.7

from 250 reviews

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Reviews (250)

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Showing the latest 50 of 250 reviews.

SalesSeptember 2025

Most unethical dealership I’ve had the displeasure to

deal with! Do yourself a favor AVOID at all cost!!!! Had my offer accepted on a vehicle. Found out Monday at 11:06am had financing at 11:07 am! Sent email asking for PO and Jacob Neal salesman never sent it! He told me Tuesday he was off but would be there Wednesday til 7pm. I sent email Wednesday morning to schedule appt to come get car Wednesday! His replied it was sold! Got a call from Christine Wright and said that was a fireable offense and they were getting the exact car in with low mileage would I be interested! Asked if I could give her a couple of hours she’d call back! That was Wednesday 3 days later no call! Sent an email Thursday to Adam Aren nothing! I’ve been ghosted!! Highly unethical and NOT a business with any integrity! Plenty of other dealership out there folks just drive by Patriot Subaru in Saco, ME nothing to look at!

Ghosted Customer

1 review
How we checked this
  • Submitted Sep 19, 2025
  • No proof of purchase was attached, so this review is unbadged.
SalesSeptember 2025

They say that there is no such thing as a coincidence.

So it surely cannot be one that the Subaru dealer who I have referred quite a few friends (including one a few months ago; my review below is from that experience) too—yes, Patriot Subaru—is the same dealership (owner) who is about to open Maine’s first Acura dealership, in Scarborough. So imagine my excitement that I happen to purchase an Acura automobile while traveling in the tri-state of NY/NJ/CT and will have it serviced in Maine. By….the best in the business. Thank you Patriot!

Jazil

1 review
How we checked this
  • Submitted Sep 1, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceAugust 2025

I'm not sure what is happening with the Service

Department at Patriot Subaru in Saco. I have been a faithful, consistent customer of Patriot Service since I purchased my Impreza in 2017. I have brought my vehicle in for oil changes and required maintenance every 6 months. In 2024, my vehicle was serviced 4 times in 6 months. The first visit (January, 2024)was for an oil change when they noted I needed new front brakes, RF control arm, and RUB bushing for approx. $1100. They completed the work one week later (visit #2, also January 2024). Three months later, (visit #3, April, 2024) I brought my vehicle back to check the rear brakes which had just been replaced 2 years prior - they completed the work and offered a discount. At this time, they also did a multipoint inspection which included checking "tire wear and underbody inspection." Nothing was noted needing repair with the multipoint inspection. Visit #4, July, 2024, within this 6 month period was for a scheduled routine oil change and Maine state inspection. Since I had incurred some medical issues, my car was only driven 448 miles since the Patriot multipoint inspection was done in April. I was expecting an easy pass on the Maine state inspection. I was shocked when the service rep told me my car failed the state inspection and needed $4000 worth of work to pass.(Tires, front and rear struts, LF control arm) I gave permission for the routine oil change and sought out a second opinion for the supposed need for $4000 worth of work. The second opinion agreed I needed new tires but that was all. The bill was $769 for new tires and the inspection. I then went for a tire alignment to a regional service center. I requested that they check the front and rear struts. They confirmed what the second opinion had stated - no need to replace struts. I am very disappointed with Patriot Service. I was totally blindsided by a multipoint inspection in April that did not note tire wear or questionable "underbody inspection" then less than 3 months later and only 448 miles later I am told I needed $4000 worth of work.

dclpretzel

1 review
How we checked this
  • Submitted Aug 9, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceJuly 2025

Not only is this the best Subaru dealership in the North

East, but it's the best dealership I have ever dealt with. Highest trade-in values, phenomenal discounts on a new car and their service department is incredible. I can't say enough good things about this dealership.

ZVP

1 review
How we checked this
  • Submitted Jul 1, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceMarch 2025

Jackie Parker in the Service Department is incredible.

She went out of her way to find any discounts for the work I had done. She is really nice and down to earth. And trustworthy

psarge63

1 review
How we checked this
  • Submitted Mar 24, 2025
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2025

Patriot Subaru in Saco, Maine had an ad for a White 2024

Outback on their website, today, March 20, 2024. I called to ask if it was available for a test drive. A sales rep, Josh, told me that he was having trouble finding the car in their system. Then said it had been ordered and was not available, but that they had other Outbacks that were a similar price. When I asked if another car listed at $40K could be the same price as the "unavailable" car, I was told that it could, but it depended on how nice I sounded on the phone. I stopped and said, wait, how NICE I sounded? He said yeah. I paused and said great, thanks very much and hung up on him. Ask yourself, if I was a man, would he have had this same attitude with me? Patriot Subaru of Saco, Maine lost a long time customer and a new sale because of what happened here.

How we checked this
  • Submitted Mar 19, 2025
  • No proof of purchase was attached, so this review is unbadged.
SalesOctober 2024

Patriot Subaru staff were all extremely knowledgeable,

courteous, and timely. Holly Pritchard was our sales representative and showed us exactly what we were asking for, negotiated a great trade-in price for my previous vehicle, and called periodically after my purchase to check in and make sure that everything was going well. She always made herself available to ask and answer any questions to help me negotiate all the new technology of vehicles . Special thank youHolly Pritchard and I highly recommend her services ✨✨✨✨✨

mummytummypm

1 review
How we checked this
  • Submitted Oct 10, 2024
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2024

I am thrilled to be providing a positive review of Sara,

one of the sales associates at Patriot Subaru. We recently purchased a 2nd new car from her, a 2024 Subaru and I cannot express how impressed I am with her service. Sara's dedication, professionalism, and expertise made this entire car buying process easy and stress-free. She and Cullen provided us with all of the necessary information, answered all questions, and gave us detailed explanations on the car's features and functionalities with great patience. During the test drive, Sara shared her knowledge and made helpful recommendations, which enabled us to make an informed decision that met our needs and preferences. Moreover, her exceptional customer service skills did not just stop there but continued even after the sale was made. She has been following up to see how the vehicle is performing and whether there were any issues or concerns that we needed help with, which demonstrates Patriot Subaru's commitment to customer satisfaction. She has gone above and beyond in assisting my Father getting his Apple iPhone provisioned with the Starlink app, and even assisting with the clunky password reset process with Apple. All in all, I would like to wholeheartedly recommend Sara and Patriot Subaru to anyone who is interested in purchasing a vehicle. Our awesome car buying experience is a testament to the dealership's reputation for delivering exceptional service, and it will continue to make Patriot Subaru the go-to place for all our vehicle needs.

joedoji

1 review
How we checked this
  • Submitted May 26, 2024
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2023

Patriot was completely unprepared when I came in to pick

up my new car. We were just adding a car-- no trade, just buying a car. The first thing they asked me was "where is your trade?" I ordered the car with a 2" hitch. Subaru does not sell a 2" OEM hitch for the Forester. David Shoemaker, the Sales Manager, did not know this. So, he ordered the car with the wrong hitch. When the car came in and I discovered the hitch did not fit, his service guys said to hit the hitch with a hammer until the 1.25" receiver popped out. The only problem with that? It was welded to the outer housing. No way was it coming off. Ultimately, they took the hitch off and put the right one one. 6 hours of my time (round trip) and they want accolades for "fixing the problem." Now for the funniest part-- The day before we were supposed to pick up our car, Shoemaker emails me and says he "forgot he was on vacation" and that he would not be there when I picked up my car. Then, later on, he tells me he was NOT on vacation-- that he just didn't come in that day. One of those statements has to be a lie. Do I know which one is? Nope. Doesn't matter. The problem is a lack of honesty, though. The deal was so screwed up, I asked to be taken off of their email distribution list shortly after we took delivery of he car. Next problem? Shoemaker e-mails me personally... again. And when I review some of my concerns about what happened a year ago, he responds by saying "I should have let you buy your car from a local dealer." Seriously? This guy is so arrogant that he thinks he directs what people buy and when they buy it? The funniest part, though, is that he was stupid enough to put this IN WRITING, to me. Keep in mind, this is the behavior of the SALES MANAGER of Patriot Subaru. If he acts like this, how do you expect his sales reps are going to act? Don't say I didn't warn you about these guys. Don't buy a car from Patriot Subaru.

billcard

1 review
How we checked this
  • Submitted Dec 28, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2023

My partner and I purchased a used 2019 Subaru Ascent from

patriot Subaru on 08/27/2021. The sales staff were excellent and very patient and accommodating as we had our newborn child with us. In December we noticed that there was an issue with the car losing power and not accelerating when we pressed the gas as well as a rattling noise in the front end. We scheduled an appointment and brought it in on 12/20/21. We were provided with a loaner vehicle while they looked into the issue which we were very thankful for. Within an hour or so they called and informed us that the turbo had gone bad and that it was going to be a while before parts would arrive. They very graciously allowed us to keep the loaner vehicle during the time we were without our car. On 02/11/22 we were informed that the work was completed and on 02/14/22 my partner and I drove down to return the loaner and collect our vehicle. We were charged for an oil change and a tire rotation which I thought was odd. I told the service advisor that I thought the oil would have been changed when the turbo was replaced but they explained that an oil change would not have been required for the job completed and I accepted that answer and paid. They also told us at this point that the front suspension was replaced free of charge. Before we even left the driveway I noticed that the window switches on the drivers side were not working properly and I immediately turned around and back into the garage bays. The same service advisor came out and attempted to fix the switches with different troubleshooting steps and then determined that further investigation would be required to determine the cause. We were given the option of taking our car home with the broken window switch and get it addressed later or get back into the loaner we came in and leave our car with them once more so they could troubleshoot the issue further. We decided it would be best to leave our car because we live 2 hours away from the dealership and we wanted to ensure the issue was fixed as we had no previous issues with the window switch prior to leaving it with them originally. We got back into the loaner and headed home. On 02/21/22 the service department called and stated that we needed to bring the loaner we were using in for an inspection and maintenance as we had been using it since 12/20/21. I had called to inquire about the length of usage on the loaner as I noticed stipulations specific to this in the loaner agreement and I was told by my advisor that it was a non-issue. They offered to send a driver up to get our current loaner and drop off the new one in its place with an updated loaner agreement. We gladly accepted as previously mentioned it is a 2 hour drive one way to the dealership. Once again, we are extremely grateful for the service. On 03/12/22 our service advisor called and told us that our car was finally fixed and that we could come pick it up. Again, we made the 2 hour drive with our 7 month old to retrieve our newly fixed car and return the loaner vehicle. Everything was in order and we were happy with the service we were provided, and a little frustrated with our luck with the car so far. Later on in the month of March my coworker overheard me cold start the car and told me he thought it sounded like there was an exhaust leak. Once my attention was drawn to the issue I too thought it sounded like an exhaust leak so I called my service advisor once again; and he made us an appointment for 04/02/22. They again sent a driver up with a loaner and took our car down for service. We were informed that the work performed on our turbo was not done correctly when it was replaced and that there were loose bolts holding the turbo on as well as a missing screw and that they were able to correct the mistake. They sent a driver up with our vehicle and retrieved the loaner about a week later. On 04/28/21 I thought the car was exhibiting the same behavior so I called Patriot once again to inform them what I believed was going on with the vehicle. During the same call I also explained that I was still hearing a rattling in the front end while driving on the gravel road to work. They sent another driver up with a 4th loaner and picked our car up and drove it down to Saco for us. We were called very shortly after they received the car and told us that they found no issues with the vehicle mechanically and that the car was ready to be picked up. I told our advisor that we would have to come down on a weekend because it is such a far drive and he understood and offered to perform an inspection as the sticker was set to expire. I thought this was odd because I was under the impression that the car came with a brand new inspection sticker as of August 2021 when we purchased the vehicle. I accepted the offer for the free sticker and had no doubts the car would pass as we just replaced all four tires on 03/17/21 after we were informed by the dealer that they were ready to be replaced (once again odd as we purchased the car in August and hadn’t put many miles at all on the car). Our service advisor called my partner not long after offering the inspection to inform us that while scraping the old sticker off to place a new sticker on the windshield one of the tech’s broke our windshield. He said that there was a chip already in that area and that the act of scraping the old sticker must have cracked the windshield. He told her to call her insurance and file a claim so that the windshield could be replaced so he could put the new sticker on the car. She didn’t think that it was our responsibility to pay for the cost of replacing the windshield for it was the dealership that broke the windshield. I attempted to have a conversation with our service advisor but after multiple attempts at contacting him I left a voicemail which was never returned. My partner reluctantly opened a claim with her insurance and scheduled an appointment with Safelite to replace the windshield. On the day of the appointment Safelite called and cancelled our appointment due to a staffing issue and informed us that they were no longer doing mobile appointments and that we had to drive to a Safelite location to have the windshield replaced. Today 05/27/22 we made the 2 hour drive to Saco to return the loaner and retrieve our car. When we arrived, the service advisor checked the fuel level and told us to leave and fill the car up (it was at 3/4 of a tank.) I drove to the gas station next door and added the $13 worth of fuel to top off the tank and returned to the dealership. While we were gone they had pulled our car around front and parked it where we could access it. I pulled the loaner up next to it and started transferring our personal items into our car, including our 9 month old son and his car seat. Because it was 85 degrees out, our car is black, and it had been sitting in the sun all morning, we wanted to get the A/C running before transferring our son over. My partner went in to retrieve our key so we could simply get it running and the service advisor refused to give it to her stating she needed to check-in the loaner before she would relinquish the key to OUR VEHICLE. Note we were not trying to leave, we simply wanted to start the car and we were not even done transferring over all of our belongings. I finished transferring our items into our car while my partner held our son. I drove the loaner into the garage bays where we then stood and waited while the service advisor finished a phone call, our key sitting on the desk in front of her. Once the phone call was done she picked up OUR key off the desk (so we couldn’t grab it) and performed a 3 second walk around of the car, told us we were all set AND THEN gave us the key to our car. This last visit with the dealership was extremely disappointing. Not only did we pick our car up in worse condition than when it was taken to the dealership, we were treated as if it were outlandish to ask for the keys to our vehicle just to simply cool it off for our 9 month old. As if things couldn’t get worse during our 2 hour drive home, in our uninspected car with a broken windshield, I noticed that the alignment was off. While driving straight on the freshly paved highway the steering wheel was turned 10-15 degrees to the right. I wish I had performed a more thorough inspection prior to leaving the lot as the alignment was supposed to have been corrected in February after the dealership replaced the front suspension. Additionally, we had no issues with the alignment prior to them taking the car for the fifth time. We are extremely exhausted and disappointed by the lack of consistency and quality in the service we have been provided with Patriot Subaru.

Kyle Chase

1 review
How we checked this
  • Submitted Jun 2, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2023

These are solid, honest, people who make the automotive

shopping & purchase experience pleasant for their customers

peterwelvin

1 review
How we checked this
  • Submitted May 3, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2023

Buying a vehicle today is not as easy as it was ten, or

even five, years ago. I was nervous about finding the right vehicle for the price I could afford in the little time I had. My family members recommended Patriot Subaru because of their experience with this dealership, and I am so happy I made the decision to go there. Tony, and all other team members I became aquatinted with were courteous and helpful and respectful of my time frame and what I could afford. They stayed in contact with me, even on their off days, and treated me like a person. I am very satisfied with the cost of my vehicle, and with their customer service, and they have another “patriot Subaru lifer”. I won’t go anywhere else.

Angelafranklin

1 review
How we checked this
  • Submitted Apr 26, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2023

To say I hate purchasing cars is an extreme

understatement. So to say I didn't hate a single thing about my experience at Patriot is extremely high praise. I'd never interacted with them before and feel pretty silly that it took me so long t find them. Each person we dealt with was professional, honest, diligent, fair, thoughtful, helpful, flexible, courteous, good natured and good humored, extremely fairly priced, and incredibly easy to work with. If you are in the market for a Subaru, new or used, this is where I'd start. As a three Subaru family, we won't be going anywhere else from now on. Finally, a particular shout out to Josh W. who shepherded us through the whole process. Six stars to him and the whole crew on a five star scale. Thanks everyone. We'll definitely be back.

maineschooltech

1 review
How we checked this
  • Submitted Apr 20, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2023

Solid buying experience, promptly answered any questions

that I had through out it all. Sara is a genuine and wonderful saleswoman.

cuttingmelons

1 review
How we checked this
  • Submitted Apr 4, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2023

Great!

Corey Creteau was knowledgeable and offered a no pressure buyer experience! Definitely recommend to anyone!

daycoombspartyof4

1 review
How we checked this
  • Submitted Apr 3, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2023

My experience with Kris was very helpful.

He was very informative with helping me try to make a decision on which vehicle would be best for me. Would definitely recommend Patriot to my friends.

Barbara

1 review
How we checked this
  • Submitted Apr 1, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2023

Both Skeiler and Sara were excellent and very helpful.

I plan to buy my next Outback from them.

sarahgbelliott

1 review
How we checked this
  • Submitted Mar 31, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2023

The absolute BEST car buying experience ever.

Imadhi the sales guy was so helpful and I’m definitely buying from him again specifically. Top notch!!

dcdtrader

1 review
How we checked this
  • Submitted Mar 29, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2023

Found the perfect car and price point for my needs

without being pushy or over assertive. Said what they were going to do and delivered on their word.

Travis2164

1 review
How we checked this
  • Submitted Mar 29, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2023

Friendly, professional, took time to answer all questions

, knowledgeable! Laid back, not pushy, comfortable experience! Thank you all!

martinaattaliades

1 review
How we checked this
  • Submitted Mar 28, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2023

My experience at Patriot Subaru was great!

Josh was very knowledgeable and communicated very well through the entire process. Josh and the rest of the Patriot Subaru staff made sure i had everything i needed on my Forester before leaving the dealership, and have been checking up to make sure i’m still satisfied ever since! I love my Forester!

lilyanas

1 review
How we checked this
  • Submitted Mar 21, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2023

They were very professional and did not push.

Tony was amazing and very knowledgeable. Thank you Patriot Subaru for my beautiful new car!

Angelafellows183

1 review
How we checked this
  • Submitted Mar 10, 2023
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2022

I've bought my first Subaru from Patriot a few years ago.

I ended up there after being disappointed by other dealerships. I would tell them my budget and they would just tell me they didn't have anything or didn't want to waste their time. When I arrived at Patriot I was greeted by Corey who told understood my budget and had a few cars for me to look at. I ended up with a 2010 forester that fit my needs at the time. The buying process was overwhelming but I was walked through it and they understood that this was a huge purchase for me. Even though I was not buying the most expensive car on the lot I was still treated extremely well. The whole process was easy. Throughout the life of the Forrester, I had all the major services and repairs done at Patriot. The Service department was extremely helpful and compassionate. If there was ever a problem that arose you could tell they understood the gravity of the situation. One time they even covered a repair because they missed it while doing another repair. I would recommend the service department to anyone who owns a Subaru. Fast forward to now and my Forester's engine seized about a month before the holidays. I had it towed to Patriot and worked with Stefanie. She was very nice and when she told me that the engine was seized I could tell she really cared. She gave me a few options and when I expressed I would just try to buy something else she understood fully and offered to talk to the sales department on my behalf to see if they would give me anything for the blown Forester. That evening Corey called me on his day off to check in and see what I was thinking as far as a new vehicle goes. I told him I really needed a truck and told him it looks like they had one I was interested in. When I got to the dealership the next day the truck was all set for a test drive as soon as I arrived there was no waiting around. I liked the truck and all of a sudden was in the buying process. Patriot actually graciously gave me a small trade in value for the blown Forester which really helped. Knowing this was a sudden thing they even gave me time to get a down payment together. After doing all the paperwork and getting things squared away Corey helped me clean out my old Forester even though at this point it was nearing closing time. That's not to say this was exactly the best experience, A couple of things happened that really turned me off. I was extremely happy with the truck as it was exactly what I needed. I won't get into specifics but I ended up being pretty frustrated once was all said and done. Paperwork issues, bank issues, ect all add up. I expressed my frustrations to Dave the Sales manager in an email. I went into detail about what happened and why I was frustrated. He responded within five-ten minutes. I fully expected him to brush it off and go on defense with a short email. However; he wrote a very thoughtful understanding email back. I was blown away. He offered solutions that went above and beyond anything I could have expected a business to do. He even told me to give him a call when I could. He took the time out of what I assume is a busy day to help and make a situation right that he really could have just brushed off. It meant a lot to me as someone who also works in sales. The level of service that he went to is something rarely seen these days in business. He greatly changed my whole outlook on the experience and made things right. I would gladly do business with Patriot in the future and would recommend their team to anyone. Mistakes happen but its how a business handles them that matters more than anything. These guys did an amazing job making sure things were right.

rjlibby11

1 review
How we checked this
  • Submitted Dec 21, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesOctober 2022

I was referred to Patriot Subaru by co-worker, more

specifically to David Shoemaker, well this recommendation was one that was spot on, from my initial interaction with David right up to finance the team worked with was nothing but exceptional, never once was I ever made to feel rushed, pushed, or as though I was a nuisance, and the entire team took the time to have an actual conversation with me, and not just about the 2021 Crosstrek I was there for. I can say that due in part to their friendly and personable demeanor they have earned a repeat, if not lifetime customer.

Sean

1 review
How we checked this
  • Submitted Oct 31, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesAugust 2022

Josh and the entire team at Patriot Subaru made the

experience wonderful. I didn’t feel rushed or pressured. The team took the time to explain all features of the vehicle. I’m excited that I’m now going to have a Subaru Summer!! 😊

Dan B

1 review
How we checked this
  • Submitted Aug 5, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesJuly 2022

The staff people at Patriot Subaru are excellent

communicators. We contacted them on line and got a timely response. Thank you Will Ives. They are attentive and follow up. When we arrived at the dealership in Saco, Maine (having driven fro the NH Seacoast), we were greeted by Tony Roberts. We can’t say enough about him as a Subaru sales person. He was friendly, honest, and up front when answering our questions. He made the car buying process stress free. Patriot is fortunate to have him on staff! Thank you for all of your help today, Tony. We will be recommending Tony and Patriot Subaru to our friends and family!! Cheers to our new Subaru Legacy!

woodwardplanning

1 review
How we checked this
  • Submitted Jul 14, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesJuly 2022

Sara was fabulous and very knowledgeable, I had a great

experience financing a new car at a great rate! Best selection of subarus in maine!

Sx23

1 review
How we checked this
  • Submitted Jul 12, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2022

Dustin and the team were great! Everyone was efficient

and friendly.

CWeldin

1 review
How we checked this
  • Submitted Jun 21, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2022

Despite all of the supply challenges of today’s auto

business, Dustin Kimball was still able to secure a new, very specifically optioned 2021 Crosstrek and assist in getting it shipped all the way to us here in Indiana. He was a pleasure to work with and was very friendly, knowledgeable, responsive and prompt to reply to our many phone calls, texts and email inquiries. We would highly recommend dealing with Dustin as he met and exceeded every commitment he made. Bobby Valle was also professional and excellent to work with during the payment and paperwork process. We really enjoyed our experience at Patriot thanks to these two gentlemen. Thank you both for a wonderful purchase experience!

Loyal to Toyota

1 review
How we checked this
  • Submitted Jun 9, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2022

I just purchased a new 2021 Subaru Forester from Patriot

Subaru and have only wonderful things to say about the entire purchase experience. Great communication with the Sara Elsberry in Sales and with David Shoemaker, the Sales Manager. Sara was not only very professional and friendly, but extremely knowledgeable about the Subaru product. I received a more than fair price on the car and got same even with the shortage of vehicles generally at dealerships due to the chip shortage. They did not play this car even though they certainly could have and instead were very competitive with their sale price of the car to me. On top of this even though my trade did not make sense in this particular instance, David in sales was willing to get creative in ways for me to still get trade value for this vehicle if I could work a deal with the third-party company to secure the vehicle from them at same price they were committed to buy the vehicle from me. Last but not least Steve Saucier in Finance was very informative on what could be offered and for the first time in my many years of purchasing experience, I had a finance manager who shared what was available to me for extended warranty coverage but once I said no - not once tried to push or prod me to buy like so many have done before him. Much appreciated. Buy from them with confidence and know that you will be well-received and not only treated fairly, but kindly. Thank you.

xjandgs

1 review
How we checked this
  • Submitted Jun 1, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2022

Purchased a 2021 Ascent. Outstanding experience. They

made buying a new car painless and personal. Relaxed and friendly atmosphere. I would highly recommend everyone to buy their vehicle from here.

Carol

1 review
How we checked this
  • Submitted Jun 1, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2022

Honest, no games played. Good communication. I

appreciated my experience at Patriot Subaru. Easy buying process. I highly recommend this dealer. Ask for Dustin and he'll take care of you.

Pahey

1 review
How we checked this
  • Submitted May 27, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2022

Working with Holly was a delight. She made the process

so easy and stress free. She was very knowledgeable about the vehicle and gave me a thorough walk through of all the features. This was my first experience with Patriot Subaru. I would highly recommend this dealership. I was in and out the door with my new Crosstrek in no time. Thank you!

Karen

1 review
How we checked this
  • Submitted May 26, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2022

Superior customer service...A+ transaction. Sales and

Product Specialist Mike MacDonald was considerate, patient, thoughtful, knowledgeable, straightforward and made the transaction easy from beginning to end. It was a pleasure to work with Mike. I enjoyed working with Sales Manager David Shoemaker, as well, who is very skilled at building a great deal and did his utmost to make sure that I was a happy customer. This is my second lease with Patriot Subaru...their team is awesome and I really enjoy doing business with them!

CKG

1 review
How we checked this
  • Submitted May 23, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2022

Start to finish a great experience. Tony Roberts was my

salesman and Kason Rueun walked me through all the features. It is my 6th or 7th Subaru and my 2nd at Patriot Subaru. They seem to love what they do and do it right.

Subaru Fan

1 review
How we checked this
  • Submitted May 4, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2022

We had a wonderful experience leasing our new Forester.

The process was simple and quick. Ask for Patrick Dorcena, he listened and came through all the way.

Darwin IT Studio

1 review
How we checked this
  • Submitted Apr 29, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2022

Matt made the car buying experience simple and easy. He

was great to work with. Matt made me want to come back to buy my next car.

brentsky69

1 review
How we checked this
  • Submitted Apr 24, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2022

best salesman there plus 2nd car he sold us and always

has time fo you all sold car to my daughter never pushy and want only what you want. Thanks Carlton

cbryant

1 review
How we checked this
  • Submitted Apr 15, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2022

By far the Best and stress free car buying experience

I've had. Dustin Kimball was outstanding, friendly and knowledgeable. He orchestrated the whole process seamlessly and pressure free. Finance was easy, personable and professional. I was even assisted getting the car to my home. I would recommend the Patriot Team to all.

How we checked this
  • Submitted Apr 13, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2022

Very clean. Friendly and capable staff. Gave me all the

time I wanted. No pressure. Very pleasant experience. Holly did a great job was well as others I dealt with

Mike 021550

1 review
How we checked this
  • Submitted Apr 7, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2022

I have bought two cars from Patriots Subaru of Saco,

Maine, over 6 years. They have done all my service in that time. My wife also bought and services her car there. I cannot speak highly enough of Patriots.. Patriots always does what needs to be done, efficiently, as promised, and with personal friendliness. When rare mistakes or problems occur (we’re all human) they have always been resolved quickly to my full satisfaction, with the same professionalism.

RW

1 review
How we checked this
  • Submitted Apr 1, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesFebruary 2022

Over the past twenty plus years my wife and I have bought

six Subaru autos from Corey Creteau. When we first met we could sense that Corey was someone we could trust and know that we were getting the best deal possible. Corey has continued to give us sound advice on our car needs and has often checked in with us over the years on how we were doing with our cars. He is right on top of things and suggests advantages and otherwise on all aspects of when and why a certain model best suits our needs. When we moved to New Hampshire over a year ago we recently reached out to him on advice regarding extending our warranty on our 2018 Outback. He made good suggestions to us and also raised the idea of our getting a 2021 outback from Patriot. He then worked things out for us and even delivered a new Outback to us in Keene, NH. He is always most helpful and we greatly appreciate all the things that he has done for us over the years. We would also like to go on the record on how much we have appreciated many of the staff and the service department at Patriot. David Shoemaker has also been superb in assisting us in several key areas with our car purchases. Finally, we have often mentioned to our friends about how professional and helpful Corey is and they have found him to be super to work with. Corey is really outstanding, resourceful and highly professional in all respects. Patriot Subaru is lucky to have him representing them. Peter and Susan Hackett

peterhackett54

1 review
How we checked this
  • Submitted Feb 11, 2022
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2021

Who likes buying and selling cars? Pfft, not this gal

that's for sure. However the clutch was finally failing on my current WRX and I got the idea to consider trading it in toward a new one. Needless to say, I was absolutely dreading it. So when I used Patriot Subaru's website to do a quick check on my trade-in value, and they started texting me immediately, I blew them off. Until someone there recognized my name due to a personal connection, and reached out again. Blown away by what a small world it is, I agree to set up an appointment to come in and crunch numbers. And I'm so happy I did! Rob Wells was my sales guy, and I actually had a blast chatting with him through the process. We laughed a ton, and even his coworker was jumping in the convo and laughing with us. You can tell they have a great work culture there, because everyone actually seemed to enjoy their jobs. I told Rob how much I hate dealing with cars, and I really didn't want to deal with any of this. And the good news is, I didn't have to deal with a thing. They literally handled everything top to bottom. At the very last minute, I thought to ask about the tires on the car. They were summer tires. In December. I told them I wasn't driving away with summer tires, because that was something I would have to deal with. (Seriously y'all, I hate dealing with car xxxx). So Rob did a last-minute finagle to get me all-seasons, set me up an appointment to have them put on, and even offered to sell the summer tires *for* me (I didn't want them, and I had no place to store them). xxx, now THAT'S some pretty epic service! Honestly it was the least painful car buying experience of my life And the only car salespeople I've ever dealt with that acted more like they are having a good time, than preying on me. I would and will buy from here again in a second. So go see them. Do the thing. Ask for Rob. 10/10 would recommend.

ashley.robedee

1 review
How we checked this
  • Submitted Dec 30, 2021
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2021

Patriot Subaru was able to find me the car I wanted at

the price I was willing to pay. Matt was super cool guy and easy to work With.

Joeschafer25

1 review
How we checked this
  • Submitted Dec 9, 2021
  • No proof of purchase was attached, so this review is unbadged.
SalesNovember 2021

We bought our 2020 Outback from Matt. He was courteous,

knowledgeable, and professional. Matt was a very pleasant salesman and not at all pushy. My husband and I both enjoyed doing business with Matt and would highly recommend him to others. Our experience was all around was excellent.

salj01

1 review
How we checked this
  • Submitted Nov 18, 2021
  • No proof of purchase was attached, so this review is unbadged.
SalesOctober 2021

Only constructive criticism is The paperwork and approval

process could be faster and more organized to get customers turned around faster and into their new car

Hrgdion

1 review
How we checked this
  • Submitted Oct 30, 2021
  • No proof of purchase was attached, so this review is unbadged.
SalesOctober 2021

Great people but I designated Cap1 but when I got home I

found several other responses. Not cool! One two three four five six seven

gephinney2

1 review
How we checked this
  • Submitted Oct 26, 2021
  • No proof of purchase was attached, so this review is unbadged.
ServiceOctober 2021

David was very attentive and got my problem resolved

within 20min. He kept returning to update me on the car and explained what my options were.

Carla

1 review
How we checked this
  • Submitted Oct 12, 2021
  • No proof of purchase was attached, so this review is unbadged.
SalesOctober 2021

I just purchased my second Forester from Patriot Subaru

and would never go to another dealer. They are helpful, honest, and willing to go the extra mile to get you in the vehicle you want. There service department is also fabulous. I have never had a negative experience in my ten years of trusting them with my Forester. I would recommend them to anyone-

Loyal Customer

1 review
How we checked this
  • Submitted Oct 6, 2021
  • No proof of purchase was attached, so this review is unbadged.
SalesJuly 2021

Great service thank you very much Brandis for getting me

in and out of the quick service quickly! My car is running g great! Thanks!

Jessiefestino3

1 review
How we checked this
  • Submitted Jul 31, 2021
  • No proof of purchase was attached, so this review is unbadged.

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