Despite assurances of contact, it has now been four months, and not a single call has come through from [Dealership Name]. Meanwhile, my son is forced to drive a car without inspection, putting his safety at risk.
This level of neglect is utterly appalling. It's no laughing matter; it's downright disgusting.
Urgent Warning: A Dealership Unworthy of Any Star Rating!
Despite assurances of resolution and a promised call back, it has now been four months with no response or action taken by the dealership. Despite leaving multiple messages, it appears that our concerns have been disregarded entirely. As a result, we are left in the unfortunate position of continuing to drive our vehicle without the necessary inspection.
Avoid This Dealership at All Costs! I feel compelled to share a nightmarish experience we've had with this dealership, and I strongly urge everyone to steer clear of it. Our new car is grappling with a straightforward issue – it REFUSES TO PASS INSPECTION. Despite being well within the warranty period, the service department shockingly demanded $800 for diagnostics and a four-hour drive just to identify the problem. Their assurance to fix the car afterward leaves us skeptical.
Our attempts to address the issue directly with the dealership have been met with outright hostility. The manager went so far as to ask us to leave or threatened to call the police, insisting they can't assist with the car troubles. They consistently deflect responsibility, claiming the problem lies with their service department. Even after reaching out to Brian, our original salesperson, who has now transitioned to a finance role, he appears to be distancing himself, pretending not to know us and disavowing any connection to the car we purchased through him and Ludwin Rosa, the manager who initially promised to help us pass inspection, our calls have gone unanswered. Ludwin Rosa, purportedly too busy to respond, has left us in the dark despite multiple attempts, including emails.
In a desperate attempt to pass inspection, we opted for an oil change, hoping it might alleviate the issue. Unfortunately, our $150 investment only unveiled an additional $2500 in necessary repairs. Undeterred, we proceeded with the inspection this morning, only to have the car fail once again.
This ordeal has persisted for over a year, characterized by ten unsuccessful attempts to resolve the issue. In stark contrast, our three older Honda cars from a different dealership have never given us a single problem.
The complete disregard for customer concerns displayed by this dealership is utterly unacceptable. Spare yourself the headache and look for a dealership that genuinely values its customers and stands unwaveringly behind its products. As someone who has purchased numerous cars, including a Honda Odyssey in 2007 that I still drive, this experience has been an unprecedented letdown.
Update 2/21/2024: Despite our attempts to contact them, there has been no response from the establishment regarding the ongoing issue. My son is still driving his Hyundai Elantra 2019 without proper registration. It's disheartening that this dealership has shown no effort to resolve the matter or display concern for the situation. There are other dealer services that prioritize customer care. I advise avoiding this place and resolving the issue independently to avoid unnecessary headaches.
