Pacific Honda

Stanley was very helpful and knowledgeable! He was quick to respond to texts. Made us feel comfortable from the start. 10/10 for Stanley

beginning to end for my multi-point inspection appointment. He and everyone at Pacific Honda provided excellent service.

Courteous service - attentive to my needs. It would be better if the dealer had more inventory to choose from

job servicing my Honda. Service advisor Evan Takeuchi provided excellent customer service.

model we wanted online and were shown a quote on the monthly. Then when we get to the dealership we are given the runaround about the cost. Typical sleazy car salesman tactics used by Stan. Along with fear and scarcity to try to get us to buy a model that we didn't really want. There was no transparency on anything. We felt like we were getting taken for a ride. I did my homework and asked a lot of questions which Stan didn't like or respond to well. They also don't honor the pricing they show on their website which technically you're supposed to be able to purchase directly from online so that feels like false advertising. Then once we said we weren't going to proceed with purchasing through Pacific and wanted our deposit back, our calls were not returned and we were told they were "very busy" = too busy to help us. We ended up buying from Tony Honda instead and were so happy. Beware of Pacific Honda trying to pull a fast one on you.

service rep. I’d give him a rating of 12 out of 10!

Sales & Service teams did an excellent job. The sales person I worked with, Yon did his best to anticipate my car needs and once we had the best car, a new Hybrid Sport CRV he worked up a competitive price that exceeded my expectations. I then brought the car in earlier this week to complete installation of several options I had ordered and the Service rep, Raiyne did an excellent job getting all completed in time while providing me with a loaner car to cover the services time. I've had experience with other Oahu Honda dealers but none compare to Pacific Honda so hats off to them! Aloha, Steve

comfortable, salesman Hai Nyuen very helpful in making our selection, gave us honest insights about our wants and needs. Jordan Nip was great, he found us the best finance deal for our budget. My wife is very glad we came to Pacific Honda. She said Hai showed her the best color, and interior matches, and it is easy to drive and park. Thank you Hai and Jordan.

I came for service to my car so do you think I should work with the Sales Department or Management Department? If the reason for my visit is service then of course I go to Service Department not the sales or finance department. Where is the Common Sense? The service of this dealer is terrible. I am not sure if their technicians are well-trained, professional, experienced, or beginner. Every time they make a service to my car, they always make a problem. Like braking some clips, miss to put back some parts, and damaging some parts of the car too. Be observant. Be always aware of what they are servicing to your car. Take a look and maybe take some pictures first to the parts they are servicing. So you have evidence later in case they blame you for something that you did not do. The poorest quality of service I have experienced is from this dealer.

Great interaction from the very beginning with both Brian and the dealership. Brian helped me locate the vehicle that I wanted, kept me informed as it was arriving, and made the delivery process seamlessly simple. Was impressed by Brian's knowledge of all the new vehicles systems and functions, he showed me how to use everything - even all the new tech. The vehicle orientation was greatly appreciated and I know they are a continuing resource for me if I need additional assistance. Really great experience and a big thank you to Brian for his kindness and professional help.

I work everyday, so it was difficult to keep the appointments I made. I texted him when I was able to finally meet and test drive some vehicles. I thought I wanted brand new, but the prices were more than I wanted to pay. He patiently went over each vehicle price with me answered the questions I had, and let me drive the cars and truck I wanted. I settled for a certified pre-owned civic. I knew I wanted a great deal and for a low APR for financing. Brian helped me get the best deal with the down payment I was willing to give. I didn’t feel like I was pressured into buying anything I didn’t feel I really liked. I liked that I felt comfortable with Brian and not looked down on. My first car purchase experience wasn’t the best, as I didn’t know what questions to ask. This was my second car purchase experience and best experience and I would go back to Brian and Pacific Honda. They really do treat you like family. Mahalo!

finding me the right fit. He wasn’t just there to make a sale, he was there to make sure I left 100% happy!

department. They don’t answer the phone and when you leave a message it takes them 3 days to call you back. Line up to check in is ridiculous

At Pacific Honda "Service", it felt like they take delight in frustrating customers with policies and semantics!! Or in this case, a "misunderstanding!" On 7/1/2021, the Engine Light came on after getting serviced for a fuel pump recall. I called Honda "Service" to make another appointment, and they said the 19th. Really? Advisor mentions I could do a "walk-up." She explains "but they cannot work on my vehicle until everyone's car with an appointment is finished first." Thats understandable so I said I’ll be dropping it off the next day. She said come around 10 am. I explained that if I dropped it off early, I could just walk home (2 miles) while it’s still cool. She said OK…… AND NOTHING ELSE!! Next morning, I was first in line to drop off my vehicle and SURPRISE, they won't check me in. Agent explains to be "fair" I'll needed to WAIT until everyone for that day is checked in. "FAIR?" I said I’m just dropping it off and they can just work on it if/when time allows! "NO," the Advisor eventually came out and explains she made a mistake and what she meant to say was, not only won’t they work on it until the others with appointments are addressed, but they won’t even check me in!!?? These kinds of "misunderstandings" are so easily avoidable with an ounce of communication!! I argued with the Agents for about 10 minutes about their practice and lack of communication, then when the time came, it took all of two minutes to sign me in!! I think people are basically nice as they appeared, but it also seems this Pacific Honda "Service" takes delight in watching you get frustrated and will argue with you just to make they're point!! I love my Honda, but I dread the idea of going to Pacific Honda which happens to be closest to my home!!! I got my truck back 18 days later, thank goodness!

person with unprofessional attitude.

able to give great detail on the cars and the policy! Great costumer service! We appreciated all the time and attention to detail Eric showed us while buying my first brand new car. He was even nice enough to come and pick me up when my ride fell through.

wanted me to find a car that works for me and my budget. Would highly recommend!!

too! I have never had such an amazing car buying experience! Eric helped us out and was such a happy relatable guy! He never pushed us on anything not even to trade our other vehicle in. If you need a vehicle I highly recommend Pacific Honda in Honolulu and if Eric is there use him! You will not be disappointed! Even Doug in the finance department was awesome!

calls or emails. He was supportive throughout the entire buying process and being that I was purchasing from a neighboring island, it was not only comforting and reassuring that he knew what he was doing and was able to assist me, he went above and beyond (working on his days off to reply to me) and even after they sale and delivery of my Pilot he’s still helping me to make sure I have all the necessary paperwork for my DMV over here on the Big Island. If you’re looking for someone who knows what they’re doing and will go above and beyond to deliver the best customer service you’ll ever have from a sales person at a dealer ~ he’s the guy! Thanks Eric!!! You’re so appreciated! Even after I have my Pilot, you’re still assisting! I am truly thankful for the ease of buying my new Pilot! I love the car and the purchasing process was so smooth and easy.

our new minivan. He was honest and straightforward without any undue negotiating games (which we’ve encountered at other dealerships in the past). Thank you for making it so easy! We will be back!

online, then via phone, total visits to the dealer 2, first to checkout the van in person and second to go over the final numbers and make the purchase. I would say total time between my visits less a three hours, which I made this my objective, if you are serious about purchasing a vehicle I recommend doing your own research/homework online before you contact the dealer and start the purchase, knowing what you are looking for and your target price helps both the sales person and saves you time at the dealer. Mr. Hai Nguyen my sales rep, very knowledgeable, friendly and will work diligently to meet your request. I bypassed the drive option due to my level of confidence with the product and being a three time odyssey owner, that didn’t stop Mr. Nguyen from going above and beyond to ensure the vehicle was ready for viewing, going over the key features, system set up and answer all your questions in detail. Alex Shu, Finance Rep. makes you feel at home, knowledge and friendly works with you to meet your needs and explain every signature, initial in detail. Bottom line at Honda Pacific they met my needs and wants, got the best deal out of my purchase to include both maintenance and service planes they beat the competition in service and pricing. I’m very satisfied with the service provided. Best in the business!

made me comfortable. He answered any questions I had with patience and care. Very helpful!! Thank you so much for helping me get me my new car!!

Easiest and stress free purchase I've made from a dealership specially during the pandemic.

personable, respectful of our needs, and knowledgeable about the products/cars. We highly recommended him!

car! They make sure I was taken care of on finding the perfect car for me that fit my lifestyle and budget! Definitely would recommend them to friends and family!

Jordan Nip was very accommodating when scheduling a test drive, went over features of the car and was patient with my many questions. This is my second Honda automobile and I would recommend Jordan and this dealership to friends and family.

co-signer. Excellent service from him and very attentive. Highly recommend to everyone!

submitted a query online, and communicated through email with Bob. Once I was comfortable with pricing & ready to test drive, he had me meet with Eric at the dealership. Eric was very friendly & worked with me on a fair trade-in value. This was a very easy transaction - I knew what vehicle I wanted & the price I was willing to pay, I knew what I wanted for my trade-in, and I knew all my financial needs. I've been a Toyota owner since I started driving, this is my first Honda. Excellent customer service from Bob, Eric & Robert.

was genuinely a nice guy and very easy to work with. I had shopped around and the price I received was excellent. I would highly recommend Eric.

all my questions. Got my the car I was looking for without any issues. I would wholeheartedly recommend this dealership to anyone looking for a new car.

with my family && I. With this pandemic going on, the showroom is closed but he brought the car to me so I could test drive it first. Thank you for helping me. I’m loving my Honda CR-V. Ask for Eric.

car dealership. Actually, we are repeat customers and enjoyed our experience with Eric. He was fantastic! We had an okay experience the first time we went to Pacific Honda three years ago and wasn’t sure if we wanted to lease from them again. However, after years of service from their service department, I enjoyed their professionalism and decided to try leasing from them again. This time it was waaaaay better! Because of COVID, he delivered the Odyssey right to our door! Fantastic experience and service! I’m hoping this type of service doesn’t change in the next three years because I would definitely do business with Eric and Pacific Honda again!!!

car. Love the dealership and the superior customer service! Keep up the good work!

understood our needs. He was patient and attentive making this our experience at Pacific Honda satisfying!

Honda. We worked with Eric, the key to our fast and convenient buying process. We also feel that we got exceptional value as he diligently find ways on how can we get the best deal. Hands down. Truly the BEST!

and we had a great experience overall. What we appreciated about Eric was that he gave us enough space to browse and make decisions on our own, but he was always close by to answer questions. We have probably all encountered sales people who pepper you relentlessly with commentary about cars you’re not interested in and are so pushy you just want to leave the dealership; but, with Eric we felt the process was smooth, he was easy to work with, and he wanted us to be happy with our purchase. He’s experienced at what he does, and it shows. The finance managers were also very fair and reasonable, so if you’re looking for a new or used car (Honda or any other brand), we recommend Pacific Honda and Eric Stephens.

high hopes to trade in my Mazda 6 for a Honda Accord. Prior to arriving to this location, I already knew exactly what I was looking for & wanted, being I've previously had a Honda Accord Coupe. So, before arriving, I did my research with intent to be prepared upon arrival to the dealership. Upon arrival, I approached the receptionist desk & inquired about viewing inventory & a possible trade-in. I informed her that an appraisal on my Mazda 6 would also be needed. She then appointed Edwil Nacional to further assist me. As Edwil approached me, he pleasantly welcomed & greeted me with a smile & friendly eyes. Even though, Edwil was wearing a mask, I could still see that a smile was present. This greeting was indeed refreshing! Edwil was extremely personable & attentive as he asked me what exactly I was looking for. Instead of Edwil rushing & promptly trying to show me every single vehicle on PACIFIC HONDA'S lot, Edwil was patient & took the time to learn about my car interests to build rapport. Edwil's product knowledge was rather exceptional! After Edwil & I discussed my vehicle interests, he then proceeded to show me all of the vehicles that matched my needs. In the meantime, my Mazda 6 was being viewed for an appraisal. In the midst of this process, I was torn between two vehicles. Thanks to Edwil's product knowledge, I was able to make a decision, without the feeling of settling. I felt no pressure with my final decision. The vehicle was perfect! & I loved the color! At this point, Edwil continued to provide outstanding customer service effortlessly! Now, it was time for the financials. The part of the car buying process that everyone dreads, & for good reason! Needless to say, I was to return the following business day to proceed with the trade-in process. On August 17, 2020, Edwil gave me a courtesy call to confirm our set appointment for that morning. Upon arrival to PACIFIC HONDA, again, Edwil kindly welcomed & greeted me! As we proceeded with the deal, an unforeseen & unpleasant experience, circumstances, complications & frustrations arose while dealing with financial manager, Alex Shu. Meanwhile, Edwil continued to remain professional, kind, patient, supportive, dedicated, determined, sweet, & compassionate! He was there with me every single step of the way, ensuring that my needs were met. I remember him telling me to smile & that we will work everything out. Edwil truly & honestly went above & beyond to make sure of that! He then consulted his manager, David Hata for further assistance. On the verge of tears, I then felt a sign of relief. Because of Edwil, I was able to smile again! He displayed that he genuinely & truly cared about my well-being & me being able to get the vehicle I had desired. Solely because of Edwil Nacional's incredibly exceptional customer service throughout this entire process, I decided to proceed with the trade-in. I am ever so grateful for Edwil's kindness, knowledge, patience, guidance, support, dedication, determination, & compassion! He treated me with the upmost respect! I wasn't just another number or deal to Edwil, I was treated as a human. My experience at PACIFIC HONDA was indeed bittersweet! Edwil definitely provided the sweet & more! Edwil's customer service is commendable! & honestly, I couldn't thank him enough for all of his continuous dedication, support & determination to make sure that I was satisfied & left with the Honda Accord that I truly desired! I recommend that whenever you visit PACIFIC HONDA, you request for Edwil Nacional. Edwil Nacional, Much Mahalo!!!!!!

unless I am fueled to do so through anger (and thus a lack of brain power to stop actions I may regret later lol) at a negative experience, BUT! The thought of buying a car gave me huge anxiety and this site helped me find a dealership that didn't exude a scary used car salesman aura. I am sooooo happy I went here. Buying a car during a pandemic?? Not ideal, but I wasn't about to spend 2.5 hours of my day, everyday, just to commute to and from my new workplace on the bus. I had Edwil help me out and while I did some research on my own, he was so understand and helpful and PATIENT! He asked me questions to ensure the car I thought was right for me, was actually the perfect fit...(I got a fit lol) and even when I was decided on getting it, he encouraged me to drive it around so I would be doubly sure. I think he could sense my hurry to just have a car :p Plus!! They have a coffee machine that actually works and is free. I know, not the most important feature when buying a car, but I've yet to be offered this when checking out other dealerships. Also! It is so clean and new looking! Everyone I dealt with from my salesman Edwil, the managers Bob and Alex that checked over everything, and Rob who helped with my loan were so friendly! I'm ultimately glad I just have a car, but I am excstatic that it is my cute baby fit! And I'm grateful to have had a positive experience buying a car. It's a big thing, it should feel good, and it did! I highly recommend anyone wondering which Honda to go to, to go to this one first. - Sally B

Went to Pacific Honda to possibly buy a 2018 Acura RDX that was advertised as an Acurawatch Plus feature included in the car. We were told that we could not test drive the car due to Covid restrictions until we agreed on the price. As Brian the salesperson stated it is a state law. After negotiating on an agreed price. We test drove it and it drove great. With that said when I was looking for the Acurawatch Plus features, they were not in the car!! Upon my return I let Brian know. I asked him again why I wasn't able to drive before we negotiated and he again said it was State Covid laws. I don't blame Brian for the false advertisement because he is not the one posting the cars online. I asked other dealers and friends who work at other dealerships and they said they never heard that before during Covid restrictions I should have known better to drive the car, especially used, before I negotiated. What normally happens during Covid is the dealership makes a copy of your drivers license and your auto insurance card. This did not happen. If this is a Pacific Honda dealership rule shame on you! Brian stated that the VIN indicated that the Acurawatch Plus was in the car so it wasn't their fault. This was a boldface lie! The main reason why I am posting this is I don't want anyone else to go through what I went through especially after an hour and a half of wasted time! Basically a bait and switch tactic in my opinion. They tried to ask if I wanted some compensation since the features were not in the car. No way!!

last week. Jordan is the same friendly, pleasant, helpful and professional person that we first met. Jordan is great at his job! It’s obvious that he loves what he does because he makes you feel comfortable and works hard to make your visit there a satisfying one!

husband and I were treated like family with vehicle selection and information. In addition, Jordan assisted us through confirming our auto insurance update and your financial closing process. We’ve already referred friends and relatives to seek Jordan out when they are shopping for another vehicle. Big MAHALO Jordan Nip.

I bought my car in November 2019. 8 weeks later, our registration still hasn't even been delivered to the DMV. My son went to do his driver's test and was turned away because of this - we have the registration only in the dealer's name .

shoutout to sir Ian Duong! Excellent service,very helpful and no pressure to buy a new car.I thank you so much for all you do Ian! I realized about the survey sorry I made mistakes I did not read the instructions well.it was supposed to be answered #10 and 9 not #1 and 2.

Review for Mr. Ron Cassidy-Asst. Service Manager- August 30th 2019 from Okoji & Associated Realty, Inc./Robert Castro (RA) and Yu Fong Okoji (PB): Remarkable customer service from Asst service department’s manager Ron at Pacific Honda. He is an excellent communicator as well and easily understandable regarding the situation with our car. Ron also ordered the right part needed and informing us it was needed because of the corrosive effect of the blue particles/powder from the battery area. We appreciate his expertise and excellent service performed from the very first time we worked with him. Ron was very informative and offered a few obliging suggestions to keep my 2015 Honda CRV car at its best for a while until next service. 8) *In the past 12 years plus, we’ve had excellent service in a long period with Honda Windward with Kevin Juan, who left Honda for new venture opportunity; yeah…we’ve felt displeasure to see Kevin Juan, who left-Windward Honda for other opportunity! * 9) This was our company’s first time to bring my 2015 Honda to Pacific Honda to get service. Ron has a good spirit & good character, it was a grand experience on the 30th, we both agents enjoyed Ron’s smiles and enthusiasm on his working area. Oh…in fast fashion and asking Ron if he receive our business card and some of our business’ information about our company, which is ‘to mean our company’s car needs to be in good condition at all time and we glad Ron gave us excellent services. We can feel that he listens to our problems. In one incidence in our conversation, I said to him, ‘saving one soul at a time’, which means he is saving us from ANGUISH STATES OF MIND when our company’s car is not in working states- battery was full of blue dust, and with bubbles around the entire battery’s surface. 10) We’re grateful of his effort along with his team in Pacific Honda in assist us to clean the battery area with the right tool. He also explained a couple possible ways that water could get in there. Either by human error, or mechanical error. He is truly there to save/service our car/public servant. He has a heart of professional business spirit, which is what we need in the situation of in needs to meet our Real Estate businesses’ appointments. Ron is a great advisor to work with and our company highly recommend him at Pacific Honda to our clients, personal friends, relatives, and our business friends. And recommend people to Honda’s selling department business through Ron as well. 11) Finally, my agent Robert Castro and I were very impressed with Ron’s outstanding knowledge of car parts and his team of mechanics at Pacific Honda service department. Ron is an ingenious advisor and we hope to show to the world of his devotion in Pacific Honda. Our company believed he is more than allowable starts we can indicate about him, his working spirit amazingly exalted in our eye, a minimum allowed of five stars are for Ron’s existence on the 30th. 12) Ron and his team of technician in the service department worked tireless-in good working spirit with Ron’ running around, up and down from his highchair sitting, and pushing the cars in and out of services department that is impressive.

Eric is also a commercially rated pilot! He has an enormous amount of patience! He’s 100% trustworthy. He wouldn’t sell you a product that he didn’t believe in himself.

Great Experience, salesman extremely helpful. Finance person greatly polite and through. Explained all things I needed to know about the car.Highly recommend dealer to anyone.

After making 2 visits to pacific Honda I left there both times with not only the car I wanted but the satisfaction a customer deserves. The sales people there are knowledgeable, very helpful, very nice and also funny which made them feel more like a family to me. I would highly recommend pacific Honda to anyone wishing to purchase a car. 🤗

I went there for valuation of my old car a 2006 crv. But Mr. Bill was so accomodating that he was so convincing i decided to have an upgrade vehicle. Superb salesmanship!

This is my fourth Honda from Pacific Honda. All were leased through Stan Lum, and Ed Mitsunaga. I believe that they always gave me a fair deal, and I will be back. Also just met Robert Clark, who was very cordial and professional.

They are quick to answer questions and actually want to help the customers choose the right car. It shows that they care by following up with your purchase.