Otto Cadillac

Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency.

We always get friendly, quality and timely service.

He was always available and willing to answer all of my questions. I will definitely deal with Declan for my next vehicle.

and tires rotated. Took less than an hour.

service appointment, all went well.

Amber is very knowledgeable and couteous. I am kept up to-date-on the status of the service. Much appreciated.

always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately.

trips for the dealership to fix my a pillar

Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they created was not solved until after customer was raked over the coals. The customer was accused of causing an issue clearly caused when the car was in the shop. A lengthy verbal back and forth ensued between manager and customer. Customers appreciate problem solvers. I was put on the defensive defending myself against ridiculous accusations. “Working together” should follow through from start to finish. In addition, customer is always asked to spend more $ on top of a simple appt. Such as an oil change. This is never forced however.

informed of progress. Very happy with dealership!

it was a very pleasant experience they were very efficient and not waste your time

He was very pleasant and appeared to be very knowledgeable. A fob had to be ordered. When it came in, I had to bring the car back so it could be programmed bill in servicel was wonderful. They even washed my car which impressed me.So far, I have been completely satisfied with Otto Cadillac.

away, kept me informed, reasonable price, noticed I did not have a key for the lug nut and ordered me one without my even asking. Could not be better.

friendly,would definitely recommend to people to buy there next vehicle at OTTO

I arrived at my reserved time and was immediately greeted by Amber who checked me in right away. The waiting loung was very comfortable and the self-serve coffee was delicious.

having purchased 3 new Cadillacs. We always appreciate Otto's friendly and knowledgeable employees!

I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable to take the time to diagnose correctly and on this last time they rushed through and gave me a faulty part that could’ve been very dangerous for my family moving forward.

We had a great experience and most of the transaction went well. I would have liked something’s to have been handled differently but in the end got the car we wanted.

Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience.

We worked over the phone and were able to come to an agreement quickly. The car was ready to be picked up 24 hours later! The staff was knowledgeable about the 2026 Vistiq (even though it had not been our long). Smooth experience on the paperwork side of thing. I spoke with several dealers prior to landing on Otto and from my experience they are very upfront and professional.

It’s always a great experience! Never had a complaint yet!

Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the results.

Completed work on time . Professional st!

appointments and keep you updated on service progress.

route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later!

unwelcoming. pompous and arrogant. She actually caused.more stress to me and my family. We were from out of town from Kansas on our way to NYC for Yankees game that night with grandchildren. We simply needed a new headlight for our Cadillac XT5, as a cop had stopped us previous night on way back to hotel. Her whole attitude and air about her from the moment I explained that we had a headlight out was that she was going to make our situation difficult. She did not even come back to me for over 40 minutes after I sat down in waiting room (which only had a few people in it) to let me know price and that they had the part. It was another 45 minutes for her to let me know I was done. But, she did not even come over to me. She stood from a distance and had to shout my name for me to go to her. When I entered her office where she was already sitting, she made it a point to announce that she got me out of there in an hour and a half. Of course, that time did not include the time it took for me to explain to her my sitation and have her tell me that she did not think they could get me in that day. Then I had to practically beg her so I did not disappoint grandkids who were still back at hotel. However, all other individuals I encountered, however, seemed very nice as I saw how they treated other customers so much nicer than she treated me. We have tons of relatives in Albany area as we are from there originally. I let many of them know how we were treated by Amy and recommended they perhaps should not buy a vehicle from Otto.

in our vehicles. Thank you for all you do!

help and time. Amber was accommodating and very helpful with the process.

requested (mobile 1) and I got a check engine lite the next day from the tech resetting the fuel pump control module. I don't know why he did that. If I didn't have a scanner I would have been at the mercy of the dealership to fix.more money ...

Going to be a month.

Have a good day

and super friendly. A pleasure to do business day.

for her help and making sure everything was done properly. Thank you !

knowledgeable. Our salesman Declan was easy to work with and Ian walked us through the service department. And Ryan was extremely thorough with the business end of the sale as well as warranty and options. Excellent all around!

moth times were great..easy ti work with and people are friendly...

good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well)

but Otto really impressed me. They are very responsive and fixed an issue without any hassle at all. If I could give 10 stars, I would. Keep being great.

experience was top notch! I would highly recommend. Francesca Bogdon

service staff during my recent appointment.

...I will ve back for more service..I got reminder for service thanks

Go out of their way to make you feel comfortable

off with your service

was understanding now my car runs great 👍

The service advisors are knowledgeable, professional, and friendly. I look forward to future interactions!

purchase any easier. The smoothest and faster car transaction we have ever had.

Dropped my vehicle off. Went back later in the day to pick up. Fast and excellent service!!

time. If it wasn't for them l don't know what l would have done.

efficient. Very smooth & seamless experience. Friendly and knowledgeable staff.

customers to make sure Otto is fulfilling their needs !

Staff was very nice. Car was ready in a small amount of time.