Nemer Volkswagen

puts their customers first! I Just leased my 2nd VW from Nemer and had the pleasure of again working with Archie. He was incredibly kind, professional and efficient. He turned my wish into reality within days and respectfully walked me through the nuances of the technology in the vehicle. Could not be more pleased with the experience. :}

The salesperson who I dealt with, Jacob was very professional and personable as well. All in all a pleasant experience.

the best at Nemer. Has assisted me with all of my appointments, questions and concerns. Pam deserves to be acknowledged by the dealership.

This is my second time dealing with Nemer. My first experience back in 2021 was great, everything was smooth and I was taken care of. Fast forward to 2024 I’m back at Nemer to purchase a newer vehicle. The process was smooth and easy with no issues. I was told my vehicle had been detailed, passed inspection and received an “oil change” 2 weeks from the day I purchased my vehicle and drove off the lot at Nemer I went to Midas to have new wheels and tires installed. I watched the service technician pull both of these filters from my vehicle. The cabin filter was caked with nesting material from what must have been mice. The second was the engine air filter that was covered in debris. Both filters were the original filters from 2021 when the car was purchased. I reached out to Nemer VW, Paul who what’s the salesman that I dealt with I also reached out via phone to the manager of Nemer VW who declined to get back to me. Paul stated to me that in fact and oil change was done but an inspection of the filters is not something that is done. As someone who has purchased man vehicles from multiple dealers not once have I ever not had my filters inspected, changed or even asked if I wanted to have them replaced with new ones (at my expense or the dealers). Never have I ever felt so disregarded by a dealership before and as someone with a wife who is 26 weeks pregnant we were both breathing in the debris from the cabin filter. I have not been reacted back out to in regards so rectify this situation which leads me unfortunately have to post this negative review.

in Albany, NY I moved to the Albany region with high expectations of exceptional customer service. My initial experience with NEMER Volkswagen, one of the largest dealerships in the area, was thought to positive, till my enthusiasm has been overshadowed by a significant issue post-purchase. I bought a Volkswagen Atlas with them, fully equipped, including bicycle transborder accessories. Unfortunately, a persistent noise has plagued my driving experience, starting at just 30 miles per hour. When I reported this to NEMER, I was surprised to learn that the issue is well-known but unresolved. The service team informed me, without hesitation, that there is nothing they can do about it, which left me in disbelief. This lack of resolution is deeply disappointing. I invested in what I thought would be a dream vehicle, only to discover that a known issue was sold to me without any warning. The proposed "solution" is to seek out aftermarket accessories, which is far from ideal. I'm sharing this experience as a caution to others and a call for the NEMER dealership to reconsider their approach to customer service. I hope to find a more sensible resolution soon and will provide updates as my situation progresses. Thank you for your attention.

attentive car sales oerson i have ever had the chance of meeting with. Than You so much Ryan Mari

service on my 2021 Atlas crossover and I decided to look around while I was waiting . A specific car caught my eye on the floor . I wasn’t in the market to buy but I did . I had a very pleasant experience with Brad and Fred Maser. I decided on a 2023 Arteon. The whole buying experience was very pleasant and easy. They all went above and beyond to make sure I was happy. Keith in financing made everything easy as well. Picked my car up as promised . Top notch service! Highly recommend. They deserve more than 5 star, I give them a 10!

area. Then I stopped at Nemer to look around. Found a couple of vehicles I was interested in and I spent quite abit of time speaking with both Mike Brunina and Brad. Both were very helpful in answering all my questions. Definitely moved to the top of my list of places to buy a vehicle from. These guys are the best!

Always exceptional service and sales. Streight forward dealings with no games. Never a need to go elsewhere.

Went to the dealership and ordered a new one. Cant drive the vehicle without a working FOB. They said 2-3 business days. I called after 3 days, they said no its now 2 weeks. 2 weeks goes by I call and now its changed again to 2-3 more business days because their was an internal error with no explanation. Im renting a vehicle the entire time. Finally the Fob comes in. $300 for a new fob and program. I even asked for a military discount since I am a 100% disabled Combat Veteran. No Discounts. These dealerships service department fees are outrageous. Their was one person in particular who was extremely helpful his name was Kyle.

find another place to buy your cars.the finance man in the boss of nemer's are lowlifes for selling my vehicle for more than a new one mine was a 2019 VW Tiguan SE for 33,282. It wasn't worth it.

but VW's for the past decade, and since moving back into the area, we've purchased or leased 3 vehicles from Nemer. They have been great to us up until now. Otherwise, I'd give one star over this incident. Nothing against my salesman Mark. My issue is with the finance manager Pete. Years ago, I leased a 2019 Jetta SEL Premium on a term of 3 years. Unfortunately, this was just after diesel-gate and it's the first re-design model meant only for pure profit and had very few of the VW niceties I was used to. I hate this car. My lease term was up. I realized that my car is worth almost double what I owe and now I'm going to buy out the lease as it's to my favor. So, I make an appointment. I go in and talk to Mark as the receptionist that takes appointments doesn't really seem to book specific people as she called me 3 hours after my appointment and asked if I was still interested in coming in. Mark has me fill out the standard application for credit, photocopies my ID, insurance, etc. Mark tells me the finance department is busy, but he'll shift it and I should hear back in a few days. I went in on a Wednesday or a Thursday and expected a call back Monday or Tuesday. I hear nothing. I call them. Pete is over the top trying to "help" me out. He says he'll see how far he can get that day and get back to me by 1500. He calls at 1505 and apologizes that he's late. He says he's waiting on title information from VW credit and he's stuck until he gets that information but he'll get back to me ASAP. But, he said that he's called VW credit to let them know that this process is on-going and assures me that there is a grace period and that VW would not be looking to repo my car. That's the last time I ever spoke to Pete. Now, the wait. I wait a few days. I call him at his number he left me (518-878-0002) and leave a VM on 2/1/22, 2/2/22, and 2/3/22. Never any response. Nothing. Two weeks go by and I was in the shower and I think right enough. As my car is worth almost double what I owe, and if VW credit has had enough of my crap, where would the car go if it was repo'ed? I log into my VW Credit account and see I owe over $183 in late fees. I post a payment immediately and call them. The first thing I asked them is if a Pete Desantis from Nemer VW has ever contacted them to let them know that I was trying to buy out my lease. No record. None. I think, that's it. I'll have to sort it. I have VW credit send me all the info I need. I contact USAA. I send them the documents and fill out what I have to. Took me 1.5 hours without any postage. I accomplished in an hour and a half what Nemer (Pete) couldn't be bothered with in two weeks. Icing on the cake: Two days ago, I got a letter in the mail from Nemer. They officially denied my credit application and confirmed to me that they never pulled my credit report, never pulled my credit score, and never asked any third parties about my credit worthiness. That same day, Salesmen Mark leaves me a VM. I call him back and explain everything. He is nothing but apologetic and says he'll let the general manager know. I told him that I would as well via writing. This is my writing so others can know about this finance manager. xxxx of a way to treat a long time customer and combat Veteran. TL/DR: Finance manager Pete DeSantis was (probably IMO) trying to get my car repossessed and returned to them to sell at profit and did nothing to assist me.

were not present when I brought it in! It started raining and the wipers didnt work! I called and spoke to mike! Rude, blaming the age of my car and not his mechanic - complaint filed with DM! They will look at it of course my expense! From a ignition housing repair to broken wipers and dash lights! Definately rookie service! BBB this week!

experience was good. Since purchasing the vehicle we have brought the car in for multiple issues. One of which was for an issue with the outside temperature display not working properly. After the dealers work was completed the front assist system had a constant error message on the dash. We had never seen this error before this service. The service managers statement was that the this issue was caused by an outside incident and would not be covered. About 8months before this event and this error we hit a small bird and the front grille had a small crack in it from this event. This is what the dealer claims is the root of the issue and they will not cover the problem.

The service manager & staff were amazing. They went above and beyond to help me. TY

expected a poor experience like I have had at a few other local dealers. My Nemer dealer, Donte, recognized my concerns, addressed all of them and quickly turned my experience into a positive one. The vehicle that I initially went in to purchase was sold that morning. Donte worked hard to find me a different vehicle, and looped in his supervisor, Brian. Together they got me an amazing deal on a much better 2017 VW Passat SE. The initial offer they brought me was so good, there was no need to haggle because they were treating me so well for the inconvenience I experienced for having lost out on the vehicle I went in for. Because of Dante's great work, I was able to take home my new VW the next night. The delivery experience was smooth and wonderful. I highly recommend going to Nemer VW and working with Donte.

I've bought 2 cars from Archie and I would not hesitate to go back a 3rd time. This dealership is incredible and got me into the car of my dreams. I'm so thankful for everyone there that helped me out!

I have leased and purchased cars through Nemer since 2012 and have never had an experience more pleasant than working with Bob Catania. He is knowledgeable and works hard to get you the best deal he can. He simplified the car buying process for me and never wasted my time. He was straight forward and truly cared about helping me get into a safer, more reliable vehicle quickly. Throughout the entire sales experience he went above and beyond and, more importantly, after I purchased the vehicle he has continued to provide me with exceptional customer service. I would recommend Bob to anyone who wants a no hassle, great car buying experience!

I recently purchased a 2018 Atlas SEL premium from Nemer. Their customer service is TERRIBLE! The people I dealt with could use a refresher on how to treat customers. They were rude and inconsiderate at nearly every level. Zero accountability. Our salesman Mark would often get up and walk away without even excusing himself. Then be gone for prolonged periods of time with no explanation as to where he had gone or what it was in reference to. When we picked up the vehicle Mark did reference that it wasn’t an ideal sales experience and if we could still give him at good review when we got the survey from VW. Insane! I didn’t even know what to say in response. I just walked out. Ultimately we needed up purchasing the car from them because they acquired the special order car 4 weeks before any other could. The deal was the same across the board due the the friends and family voucher we had. To there credit to secure the sale they gave us 500 extra on our trade. Long story short. If you already have a good deal I hand and want to see if you could do better I’d stop by and see but certainly don’t start here. Certain won’t be returning to Nemer and I suggest you look elsewhere as well.

Bought a used car from another dealer and was very unhappy with it. Bob Catania worked out a deal on a new lease and I couldn't be happier. Great experience.

the dealer sold me permaplate coverage for the interior and exterior damage. when I had to make a claim they couldn't fix it and instead of replacing it, they just offered me 150 $ and I fix it myself. when I tried to talk to the dealer where I bought it from, they were very rude and did nothing about it. stay away from this dealer I will never make business with them again.

Tried replacing a rear caliper on a vehicle with 67k on it saying it was standard wear. Only to find out caliper was fine and parking brake needed minor adjustment.

Go see Bob Catania for the best experience in buying a new car. Knowledgeable and honest he will put you in that ride you deserve!!

I brought my 2013 CC in for an oil change, tire rotation, and clock spring recall. about an hour into the appointment the tech comes and says I need brakes and rotors for the rear. I said ok go ahead and fix it. About a week and a half later I noticed that the only tire that I knew had a slow leak in it was in the same spot meaning they did not rotate the tires. After taking a closer look at all the tires I was sure none of them were moved. I called to alert them that the tires were not rotated- maybe because they noted the brake issue and forgot. Mr Green was very rude and asked why they wouldn't rotate the tires and basically called me a liar. There is no benefit to me to say they were not rotated since I would have to bring the car all the way back to the dealer to just have then rotate them. All I wanted was a little courtesy to say we must have forgot during the appointment and we will make it right. Mr. Green did not do that until after I told him I didn't like being called a liar. I have had a VW since 1999 and will remain loyal to the brand but NEMER will not be the place I buy my cars or for service. Very disappointed in the way I was treated.

When I entered the dealership, I was welcomed with such warmth and the staff seemed so happy to have me there. Bob Catania the salesperson who worked with me treated me like I was a friend of his. He not only helped me figure out the financing, he actually told me where the payments would be and worked to keep it within my limitations. No one has ever treated me so well. Everyone there is fantastic to work with and do I ever LOVE my new Cardinal red Jetta!!!!!! Best dealership I've ever worked with and I've bought many new cars over the years.

Purchased used car, staff was great except for the fact they fudged the state inspection. I have put less than a thousand miles on the car since Oct 31, the back brakes are shot, and the tires are dry rotted, I took it to a local shop and they said there is no way that happened in a thousand miles, I am taking photos and sending a letter to the atty generals office.

Brought my car in for service and they misdiagnosed it. Very rude and never apologized. Almost charged me $800 for a tank of gas! The report came back as a "faulty" fuel pump when in fact, my fuel gauge was off and was showing 1/4 of gas even though it was empty! Wasn't the fuel pump at all. I paid $130 for nothing and they never offered an apology or to make things right :( The service manager was extremely defensive and claimed they ran a fuel pressure test. With all due respect sir...how is it even possible to come up with the number you gave me when the car was bone dry (no gasoline). Nothing even in the reserviour! How did you guys not see that?! Sad to think I may have potentially paid $800 for a tank of gas. Please do not lie to me next time, or anyone for that matter. It's just bad business. That is all.

excellent service, I have a 2009 vw with a lot of miles, and need a lot more. dealership has always fixed the problems first time!!

I brought my 2013 Beetle convertible in for service. I had an issue with RainX washer fluid that was clogging the washer squirters when it got cold. Nemer first tried rinsing it out but when the problem returned they picked the car up from my office, replaced the washer tank and returned the car to me, all at no extra charge. In my mind that showed their concern for a satisfied customer.

great dealership.........salesman bob catania...finance wiz paul ryan...service manager mike ready and of course gm anna halpin.......wouldn't by a car anywhere else............

I had a limit as to what I could spend and really wanted something with low miles. They introduced me to a 2012 Jetta SE with low miles and in my price range. I'm very happy with the car. I also received a follow up call from the salesperson who sold me the car a few days later to see how I was liking the car and if I had any questions. It was a nice touch. I have called Nemer several times since I purchased the car 8 months ago, just to ask some basic questions and they were always very polite and patient. I just got my 10,000 miles service done on the car. They were able to get me in the next day during an hour that worked best for me. Work was done quickly. The service person that waited on me was very nice and patiently answered a few questions for me ( even though I know she had work to do, I didn't feel rushed ). They have a very nice staff there and that means a lot to me.

Both sales and service are the tops. I have my third VW from Nemer and we are happy with each one. Sales looks to make the right deal for you, gets what you want done, and is always courteous and the hustle is to satisfy the customer. Service is always polite and ready to meet your needs. Pull right in and drop your car off and take advantage of the shuttle service. Nice work Nemer

Nemer was great at getting back to me when my current VW lease was up. Very professional! Highly recommend them for sales and service. Great job!

They have worked on my daughter's Beetle various times over the past few years. The Service Managers have always been very pleasant and helpful, particularly in dealing with a young woman's cherished vehicle.

We visited the showroom and was quite impressed with the salesperson and your product . Show room was clean the cars were in great shape and great

Nemer has always been a reliable local dealer to service all our Volkswagen needs. Their friendly staff makes the experience easy to handle and understand.

the most professional sales, service & parts dealer in the area. my family, owners of 8 VW's agrees that all department's, sales, service & parts are ready to provide top notch & courteous service at all times.

I bought a Tiguan when it was brand new in 2010. I always had the car serviced at Nemer since. My car is now over 200000 miles. I had little problems; an electronic module, a coil spring for the back suspension. This car cost me less than $0.17 / mile beside gas and insurance. So I have a good car and it's been well maintained. The service department folks have barely changed since I do business there. They have always offered their best advice and I have always felt free to take it or leave it. Some luxury brand dealers will offer more flashy show room, facilities,etc. I don't feel lost in smoke and mirror at Nemer. The service department always do their best to accomodate me. I sure do appreciate.And recommend others to try.

I appreciate quick and on-time service at Nemer VW's Service Center. They respect my time. In and out as promised. On-line appointment scheduling. Love the drive in service bays.

I would like to thank Carlos for all of help in getting me into the car I always wanted and the price I wanted to pay, my vw Passat!

I have owned a number of VWs- beginning with a 1972 "Bus" , but because of the various electronic improvements,on my 2014 Passat, I have had to make a number of return trips to Nemer to ask- "How does this work?" Carlos, my salesman was exceptionally helpful- if he was available. Otherwise, another person would immediately step up to show me how this or that worked. 60 years of driving will, likely, cause me to pull the car keys out of my pocket for the rest of my driving life- but I have to admit it's a great system- in theory. And by the time I master my keyless car, I may even get the best of the GPS.

Had a recent excellent experience. They gave me a loaner car as I start work too early for the shuttle. Did a great job on car - very happy.

I cannot say enough about all the good things that happen when I decide to purchase/lease a car. Bob really listens to my wants, needs and desires and finds just the right car for me. This is not my first car and it certainly will not be the last car I buy from Bob at Nemer. He finds the right car, the right price and I have every confidence things will be fine. It's the little things like setting the radio to my favorite station, setting the passenger seat for my husband and setting my bluetooth up that makes a good situation great. Thanks, it makes a difference.

Leased a 2014 Jetta and it was an extremely smooth transaction. Worked with VW credit to get the payment I wanted. Nemer's schedule free maintenance is also excellent! I would certainly do business again.

Bob and the entire staff were wonderful! What a painless and quick experience I had. Would definitely go back to buy another vehicle in the future!

They sold me tires at my last service 7500 miles ago, brought car in for inspection fail it because of one of the tires said i must of hit a pot hole and tried to sell me another tire for 167$ when i called the manager on it he started to yell at me told me if i didn't like it to leave and kicked me out of the dealership

I decided to lease a new vehicle to keep my expenses down being active duty Military. I leased a 2013 VW Passat TDI. For a $400 payment they required $5000 down. I was told early termination was simple. A year later I decided to retire out of the Military and knew I couldn't afford a $400 payment any more. Mike O'Toole the Manager there sat me down and told me he needed an additional $2649 to turn in my car that was perfect after a year. Total for one year was $12,449. I had no choice but to put on a credit Card the additional $2649 to terminate the lease so they could turn around and sell it and make even more profit on this deal. That's $1,037.41 a month it cost me by leasing a vehicle with Nemer Volkswagen. Never Again will the get my business or Anyone I know.

In December of 2013 my girlfriend and I purchased a certified pre owned 2010 Tiguan SE from Nemer. During the test drive I did a diagnostic on the car and found trouble codes for the fuel pump. I pointed these out to the salesperson and told them I would not purchase the car unless this was repaired. They agreed, and it was written as condition of the sale that those items would be repaired. A few weeks after taking deliver of the car I did another diagnostic and found the fuel pump codes had returned. This shows that Nemer never repaired the problem, they just cleared the codes and sold the car. So I brought the car to Nemer and explained that they were in violation of the terms of the sale, and they could either replace the fuel pump at their cost or buy the car back. They agreed to repair the fuel pump. So the car was left with them so they could perform the repair. When I went to pick the car up a week later, I found that while in Nemer's possession someone had backed the car into a snowbank damaging the back end. Nemer didn't even own up to the problem, I had to see it and point it out myself... and the damage was significant. Nemer took fault and agreed to repair the damage. So again the car was left with Nemer. A week later I went to pickup the car. Not only had they failed to properly repair the original damage, but now there is ADDITIONAL damage to my car. The new paint is too dark and doesn't match the car, also the paint has an orange peel texture to it. They failed to repair all of the chips on the hatch, and the chips they did repair on the bumper cover... they did not fill in before painting. So the divots can still be seen and felt through the new paint. On top of this poor-quality work they also managed to damage my right rear taillight. The lens has several deep gouges in it now. I was furious. Mike O'Toole offered to fix the car but I told him that I wouldn't let them touch it again since it has come back damaged every time. I told him the only acceptable solution would be for Nemer to pay a body shop of my choosing to do the proper repairs. He agreed. I left and went straight to a local body shop to get an estimate. Now Nemer is refusing to pay for the repairs claiming the estimate is too high ($1800). Mike O'Toole has stated that they will not pay more than "400 to 500 dollars" for the repair. This is completely unacceptable. They lied from the start and tried to pull one over on me with the fuel pump, then damaged my car, failed to repair it, and damaged my car again. I asked for their insurance information so I could file a claim, but they refused to give it to me. Too bad for them I found it out through other means and a claim has been filed. These people are worthless. DO NOT DO BUSINESS HERE! I posted pictures of the damage and their poor repair job on their Facebook page, but Nemer has deleted them and blocked me from posting. Obviously they feel they have something to hide. In attempt to resolve this without court, I filed a complaint with the BBB. Mike O'Toole lied in his response to the BBB and claimed they didn't cause some of the damage, damage he previously took fault for in person. He also claimed that he got me a new tail lamp but I have not received any new tail lamp. No effort has been made by Nemer to get me the part. No one from Nemer contacted me to say it was available. Update - Nemer still refusing to pay the necessary amount to repair the damage properly. Filed in small claims court and won judgement against Nemer. (IF THIS IS AGAINST YOUR TERMS, DEALERRATER, SHOW ME WHERE! I'VE READ YOUR TERMS MULTIPLE TIMES AND THIS DOES NOT VIOLATE THEM. THIS IS A FACT SUPPORTED BY COURT DOCUMENTS! REMOVING THIS MAKES IT LOOK LIKE YOU'RE BEING PAID OFF. IS DEALERRATER A SCAM TOO??) Nemer still hasn't paid. Don't do business with these clowns! Mike O'Toole lies through his teeth! Here's a lie quoted directly from Nemer's website: "#1 Rated VW Dealer in the World on DealerRater.com Wow, here's something nobody else in the world can say. Thanks you our valued customers, we are the #1 VW Dealer in the World on independent site DealerRater.com. We have more positive reviews than any other VW Dealer!" They're not #1 rated in the world, not even close. In fact, they're not even an active member on DealerRater any longer!

salesperson was Maria who was brand new to the dealership. 6 hrs later I was driving a new Passat. the car din't have mats or owners manuals and Maria promised she would get them. Six weeks later I still had not heard anything so went over there to find out Maria no longer worked there. Mark took over and got me manuals and car mats and explained a lot of the things that were not explained when I got the car. So far the rest of my experience has been great.

As a retired older person, with agility problems, I had a shopping list of criteria that I needed in a new car. The staff at Nemer VW listened to my needs and gave me considered opinions on items that I questioned in the various models I looked at. I chose a Golf wagon, and have been very happy.