Napleton St. Louis Nissan

My first new car. Thanks Gabe and Carlos for being so helpful and kind!! I will refer people to this dealership because of the kindness and patience they showed.

Gabe was very helpful throughout the process and finalizing the purchase.

Absolute wonderful experience working with David Evans, and Gabe Lopez, I will highly recommend to friends and family!

Gabe was our salesman and he made us very comfortable and worked to get us the payment rate we were looking for. Owen was our finance rep and he took great care of us too. We will be back for our next car later!

atmosphere. I was greeted by Gabe Lopez almost immediately with a willingness to help. I told him what cars I was interested, he retrieved them right away. I was able to find the car that worked for me. I would definitely recommend Napleton Nissan.

Gabe did an amazing job on making our buying process as easy as possible. Made sure we had everything we needed during our wait. Would highly recommend!!!

car-buying process. He took the time to answer all my questions, explained every detail clearly, and made sure I felt comfortable with my decision. His friendly attitude and professionalism made the experience smooth and stress-free. I truly appreciated his patience and knowledge—he went above and beyond to help me find the perfect car.

to be professional and still make buying a car a great time!

He sold me a Nissan Sentra quickly, efficiently, and with the utmost confidence and respect for the Nissan Brand. That being said, he deserves top marks in every realm of sales. Amazing job!

He was knowledgeable and very informative on the vehicles he showed me and made buying my new vehicle the best experience I’ve had at the dealer!

this dealership. I will say that Joshua was the most helpful and polite worker there. I had a few concerns and he helped me rule out the cars i didnt want being that safety was my main priority being a new mom! I ended i getting a rouge and i dont regret the decision at all being that i was looking for a car for months n he helped me ease my mind with this decision making process. Very thankful.

daughter shop for a car. Josh was kind and patient… made sure she got exactly what she wanted. We had a great experience with him.

I was so apprehensive coming in but Gabe made me feel welcome and he was so assuring. I’m still in disbelief that I have a brand new Nissan Rogue! It was a huge blessing to me and my family.

Carlos Lopez and Gabe Lopez. They were so kind and help throughout my experience with them I highly recommend working with them

new Nissan Rock Creek Rogue!!!

They were nothing but professional and helpful in my first-time car buying experience.

They are exceptionally professional. They listened to us and what our needs were and helped us find the perfect car for us

Thorough and answered all my questions while here. Quick service as well. Was able to make an informed decision. Gave and Dave were very helpful.

Quick, easy process and always leave happy. Thanks Damon sleeper!

and prompt in finding a car that best suited my needs.

information about the vehicles and financing on the cars we were interested in. I would highly recommend Carlos for anyone visiting this location!

dealership . Between John McCarthy and Jim Hoskins, along with their salesperson, Rick Phat Phung the incompetence and unprofessional is jaw dropping!

me a car with only 18 miles on it ! I’ve been trying to get a new car for 4-5 years now ! For me a new car 5 days before Christmas ! Merry Christmas to me !

with my new car buying process. Although my payment went up from 2 years ago (understandably), they explained the process and assured me it was the best decision.

Didn't rush me or push me. Showed me all my options and allowed me to make the best decision for myself!! Thank you!

what I needed. I am very happy with my purchase and the service I received.

Helped secure the vehicles for an out of state purchase for me. Worked with us around our personal hectic schedule and was patient throughout the whole process.

service he answered all of my questions.

Damion is rude and has no customer service skills! Cowboy was awesome and he got us Jim who was outstanding and help us everyday he could. i would give him 5 stars he was very caring and understood our frustration

until Damon Sleeper lied to me about something we had agreed to and insulted and threatened me when I asked about it. There are many Nissan dealers. Find a better one than Napleton.

He consistently made sure I was satisfied and helped me in whatever way he could. I appreciate him so much!

The lack of customer service and satisfaction is astounding.

since my credit isn’t the best that I would need a co-signer, which I don’t have. I wasn’t actually expecting to drive off the lot with anything, I thought I would get told that I needed a co-signer and I’d get shooed out. Much to my amazement I was able to purchase a car without a license, which is legal in MO. The plan was to learn to drive in my new car so I could get my license. The paperwork was signed, my friend drove me off the lot and that was that. I thought. I had the car for a week before the calls started. I was bombarded with calls from Napleton’s financial team about the bank that was financing me wanting me to have a license to finalize the process. I never bought a car before but I was under the impression that once I am accepted by a bank, sign the paperwork , pay and leave the lot with the car that everything was throughly looked over and completed. So the Napleton team rushed me to get my license, asking me to “take the driving test anyway” when I told them that I have NEVER driven a car before. I wanted/needed time to practice. My anxiety rose and with the help of a friend, I started my driving lessons, but Napelton wouldn’t wait. So today, the bank financing me pulled out and Napelton told me to bring the car back after forcing me to write a five star review. You can’t imagine how depressing it is to be granted my first car and have it torn away from me because the salesman that worked with me didn’t do his research on the banks financing people. Why sell a car to me if the banks can’t finalize the process without a license? Why didn’t the salesman know that when he was taking my $4,000? Why wasn’t the process finalized when my friend drove me off the lot in my new car? What type of company gets your hopes up and forces you to make a humiliating trek to their establishment so they can take the keys they were so eager to give you and tell you to catch an Uber home? How am I supposed to tell my children that mommy’s new car, Onyx is gone? Napleton. Napleton is the kind of self serving company that would do that. Thanks.

anyone seriously looking to purchase a vehicle. I purchased a vehicle that was unready and given false dates of when to pick this vehicle up 3 times. This resulted in me paying unnecessary travel expenses, this lead a complete waste of finances to attempt to obtain insurance for the vehicle. To this the dealers only response essentially amounted to "My job is to hard." Because they were out of loaners and could not be provided a rental they made me waste 10 days waiting for them. Even though I provided a down payment and signed all the paperwork for the vehicle. I would highly suggest going anywhere else.

diagnosis on from my trusted mechanic. This was related to a side mirror module that essentially would need to be re-programmed by the dealer otherwise I would've kept the business with my mechanic. The repair department changed my diagnosis. I have a really good warranty and I was unamused to learn that their hourly labor rate was higher than what the warranty covers so I would have to pay the additional amount of out of pocket to get my repair (in addition to two recalls that were needed on my vehicle.) After the "repair" was made, I reached out and spoke to the manager of this department on multiple occasions. I was insisting that they provide a loaner vehicle for the second time around b/c I could miss work to sit there again. Jim Willie assured me that he would reach out as soon as he had a loaner available. He didn't I followed up again on July 11th with a voicemail. Someone named Jessica returned my call and agreed to forward my request to the new manager, Cory Lopez whom had replaced Jim. I left him an additional message on July 24th. I also left message with his manager, Ron Mayhall on August 2nd. Nobody has ever called me back aside from Jessica when she was going to forward my message. No attempt has been made to resolve this issue. My vehicle continues to display the same issue. My warranty is not interested in pursuing it so I'm choosing to follow through with it myself. It's awful that this group is so careless.

He made the buying experience simple. I would recommend.

times available. The staff is courteous and knowledgeable. On my last visit I worked with Lajoyce Cage and she was wonderful. She kept me up to date on the work and was very friendly.

situation has a different answer for the same problem, most recently after my car was fixed and back in my possesion they call me and tell me my parts are in and ready to repair my vehicle, communication is lousy between the departments, the service manager is kind and understanding regarding real world situations, and made everything right, everything else not so much. Now i find out Nissan Leases don't allow you to take your business elsewhere, this wasnt told to me upon signing the lease that i was tied to Nissan, i went to a Ford dealer to get a vehicle at a lower payment and found out they couldnt buy or trade my vehicle due to Nissan Lease stipulations. Noone from the Dealership can acknowledge my questions around this like why wasnt i told, and Section 13 is very misleading in the lease agreement they keep referring to, it says that they have the right to decide who can pay off the vehicle, doesnt say specifically that it cant be a competing brand,

taking excessive amount of time to find keys and then not conversing/helping with car inspection/knowing any features of the car and trashing their own brand of Nissan.

Mary The Car Sales Lady and Shannon the Financial Lady have been very helpful at everything I needed. I go there for my cars and service. Thank You Napleton Nissan for all your services and support.

Do not go here to get a car.

me to make an easy decision on my new car!

Mark, the salesperson did a great job! Very knowledgeable and friendly! So recommend

Mark, the salesperson did a great job! Very knowledgeable and friendly! The manager did a great job with my son for his trade in. We are extremely happy with our car buying service with Napleton Nissan! Definitely will purchase there again.

Sales pleased and they have very good price.

They will lie to your face. Top dollar for your trade, bs. I was offered 2400 more at another Nissan dealership and they end up making over 4000 off my trade. I made the mistake, never again.

He clearly dosent know the scope of his work and how to keep customers satisfied

the time explaining the details of the process and Mark the finance person was great also

completely disrespected and humiliated at Napelton When I ask what we could do to lower the price of the vehicle I was told directly to my face by the sales manager that I should be great full that he didn’t charge me an additional $2k as a down payment because he could. We were told no way he could own a Chevy Corvett and while discussing the price of oil changes the sales manager told my family member that he couldn’t could only afford 1/2 of a oil change. I was told that I was approved by a specific credit union and later ask to provide 6months of bank statements from my personal account and my business account and then told that I couldn’t afford to purchase a vehicle because made $20k less that the my documents. I was also ask to provide more than 2 forms of documentation that I owned a company and 2 additional forms of Identification. By that time I left the dealership almost in tears. On day 2 submitting all the requested documentation I was told that they would call me tomorrow, and after several hours of waiting at the dealership and getting no where at all.Day 3, I called the dealership to speak with the sales manager to find that he was off that day. Needless to say he has yet to call as he said he would. After being treat horribly I decided to go to a different dealership and found that I had never been approved for financing and was out rite lied to. I’ve never been treated to horrible by a dealership in my life! The only good service was from Paulette. Napelton Nissan does not deserve her such a professional person.

Everyone was super nice and helpful. Would definitely purchase again from here!