I was very positive about this dealership for the first 4
years I had my Sorento. However, the last 2-3 experiences with the service department have changed my view. I was having a problem with the car going into Auto A/C mode without my intervention and the air being blown in was not cooled. I could not turn the mode off nor change to recycle mode. Before I was set to take the car on a trip I went to the dealer and they said they could not even take a look at it unless I had an appointment. Two weeks was the first appointment I could get. They had my car for a full week and said the controller board needed to be replaced at a cost of $2000. They replaced it and, when taking a test drive, had the same issue. They then said the humidity sensor (in the windshield?) needed replacing. I asked whether the controller board really needed to be replaced and was given a rather unconvincing answer that it did. If the new board had the dame issue as the old one why did it need replacing? If the humidity sensor was the problem it would have been about a $100 part. They have lost a loyal customer as I had been looking at purchasing a Sportage Hybrid but will look at other options now.
How we checked this
- Submitted Jun 27, 2026
- No proof of purchase was attached, so this review is unbadged.



