Mitchell Subaru logo

Mitchell Subaru

71 Albany Turnpike · Canton, CT 06019

4.7

from 462 reviews

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Reviews (462)

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Showing the latest 50 of 462 reviews.

ServiceJuly 2026

Very good, work was performed to my liking, all work and

more was done thanks

Stevebello1

1 review
How we checked this
  • Submitted Jul 8, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesJuly 2026

I had a great experience with them.

Very friendly staff and found a car that meet all my needs. Would definitely recommend!

Lily

1 review
How we checked this
  • Submitted Jul 4, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJuly 2026

The car rep was very cordial and always kept me informed

as to what going on with my car. He also helped me with getting my car bill to be more reasonable priced. I like that you can see the car being worked on. Have no complaints.

Mplocher

1 review
How we checked this
  • Submitted Jul 3, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJuly 2026

The service was excellent -Timely and thoughtful.

Vinny was my contact and thoughtfully washed my car and arranged that it be brought back to me, so I did not have walk out and get it. I am handicaped, so I really appreciated that. It is that kind of service that will bring me back.

Frank

1 review
How we checked this
  • Submitted Jul 3, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

I appeared without an appointment, and was able to get my

car's oil changed, which was my major objective for the afternoon. Thank you.

Dave

1 review
How we checked this
  • Submitted Jun 21, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2026

It was my first time purchasing a used car at this

dealership. The car I drove in with was found to be a bit dangerous to drive , due to brake issues. I traded it in for a used Nissan Rogue and this company provided me with new Subaru to drive home with while my newly purchased Rogue was being detailed.I thought that was a great gesture on the part of this dealership. Overall , a very good experience .

thecncdoctor

1 review
How we checked this
  • Submitted Jun 13, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

They are always very accommodating, professional and

personable. Vinny in the service department is outstanding.

bclkidd

1 review
How we checked this
  • Submitted Jun 8, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Mitchell Subaru has been my go-to dealer for service for

all seven of the Subaru cars I have owned through the years. They are an honest, thorough, and attentive 5-Star dealership. Their beautiful Canton, CT facility is beyond measure for customer comfort and convenience and the staff is terrific. I could not be happier with my recent customer experience at Mitchell Subaru and compliments to my advisor (Laura C.) who went above and beyond to make sure every detail of my car was attended to and all work that was done explained to me clearly. Mitchell Subaru can only be as good as the people that work for them and I can say without hesitation that they have an amazing staff!

Rob_C

1 review
How we checked this
  • Submitted Jun 6, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Vinny, Craig, Kyle thanks again for above and beyond

service. I appreciate the great customer service.

kenneth.hiscoe

1 review
How we checked this
  • Submitted Jun 6, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Vinny at Mitchell Subaru is by far the best customer

service rep in the business. His attention to detail, his care and understanding of his customer’s needs are unparalleled. The service I received at Mitchell in this past issue with my catalytic converter is why I have been buying my cars from them for the past 20 years.

tcolite

1 review
How we checked this
  • Submitted May 30, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Kyle was very professional and personable, got the oil

change done in a resasonable amount of time.

nicktummers

1 review
How we checked this
  • Submitted May 27, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

This Mitchell Subaru Dealership has always been ready to

help when an unexpected issue occurs and you show up without an appointment. They have recently assisted me with a repeated problem of a low tire pressure on one wheel that occurred just prior to a planned long distance travel trip. Kyle took the car in and after repeated testing, the technician found a slow leaking valve stem which he replaced, Peace of mind to make the trip without any problem. Appreciate their fine service.

nickolasmarchitto

1 review
How we checked this
  • Submitted May 23, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

thorough, friendly, listen to concerns, explain things,

very pleasant waiting area with view of the service bays

ksmckula

1 review
How we checked this
  • Submitted May 19, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesMay 2026

Jeff is knowledgeable about current and older models of

Subarus. He is very kind and nice to talk with.

Ljeanmorris1009

1 review
How we checked this
  • Submitted May 13, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceApril 2026

My car was taken in without an appointment and the work

was done in less then one hour. Thank you

Turuzzo

1 review
How we checked this
  • Submitted Apr 26, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceApril 2026

The dealership has been very customer friendly.

From the purchase of our vehicle forward the staff has been very professional and accommodating. This was the first service on our new vehicle and the service staff was extremely helpful. I was kept informed about the service process the entire time.

maccorm1945

1 review
How we checked this
  • Submitted Apr 14, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceApril 2026

My clutch needed repair and it was a difficult job.

Laura at Mitchell was easy to work with and I was able to leave my car for the week and drive a very nice loaner vehicle. Great experience all around!

sevencyn

1 review
How we checked this
  • Submitted Apr 11, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesApril 2026

Jeff is the best sales person I’ve got a chance to work

with. He treats his customers the best way possible listen to their needs and wants to find the right car for you. No pressure at all. Best experience ever. Highly recommend him for everyone

Hanna O.

1 review
How we checked this
  • Submitted Apr 10, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMarch 2026

I recently had our Forester serviced, and it was a great

overall experience. Lillyanna, our service advisor, was polite and attentive to our needs. The service was performed in a timely manner and it was a very short visit. The waiting area was clean and comfortable, and we were happy with the Mitchell Service Department.

mark

1 review
How we checked this
  • Submitted Mar 28, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2026

Pleasant experience in selecting car and options.

Salesman answered all questions and added information that we did not think of.

Pam

1 review
How we checked this
  • Submitted Mar 21, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMarch 2026

Always kind, smiling, , help to find other work that the

owner might want to have done . Also willing to fix additional problems if able . Laura was exceptionally kind to me.!!

Hedman14

1 review
How we checked this
  • Submitted Mar 21, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMarch 2026

I was very pleased with the incredible service provided

by Vinny and the team at Mitchell Subaru. From check in to check out the people involved with providing information and services were personable, professional, efficient, informative and attentive to my concerns regarding quality, price, and time. Alfred Carter A satisfied customer

alfredcarter47

1 review
How we checked this
  • Submitted Mar 21, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesMarch 2026

Bought my dream car there!

Our salesman Nick Hurley could not have been more accommodating and helpful. His knowledge of the car was amazing. They were all so easy to work with.

crispyandbrat

1 review
How we checked this
  • Submitted Mar 12, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMarch 2026

It was easy to setup a service appointment.

The service was done completely for what was needed and was finished faster than the original time estimate. It also included a car wash which I did not expect, but I was grateful that it was done. All-in-all, it was a great experience.

Happy Customer

1 review
How we checked this
  • Submitted Mar 10, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMarch 2026

Always excellent service every time I need to service my

car from the time I check in to the time my car is ready to drive away.

jofan

1 review
How we checked this
  • Submitted Mar 3, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceFebruary 2026

I enjoyed working with Lilyanna.

She got me in fast as I was a walk on . She took time to look for discount coupons for me. She is very caring and helpful to her clients. Everyone who you meet are friendly, place is clean. Good snacks and a goid view of your car as they are working on it.

Patbuttero

1 review
How we checked this
  • Submitted Feb 28, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceFebruary 2026

Lilyanna (Service rep) took the info for the service

immediately upon arrival. Car was then turned over to the technician for service and inspection. Service completed in timely manner.

Bruce Charette

1 review
How we checked this
  • Submitted Feb 21, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceFebruary 2026

I walked in and was greeted graciously by Matt, even

though I had no appointment! I needed a new tire after getting a flat on the highway. I was in a tricky predicament and Mitchell came through. A very special thanks to Matt!!

Pam

1 review
How we checked this
  • Submitted Feb 16, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceFebruary 2026

This dealer provides prompt and professional service by

Subaru trained technicians. My experiences here with Service have been excellent.

Walter

1 review
How we checked this
  • Submitted Feb 16, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceFebruary 2026

Friendly knowledgeable checking on time.

Nice to have you so close no pressure of needing next service. Thanks

Marilyn

1 review
How we checked this
  • Submitted Feb 3, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJanuary 2026

Vinny was terrific and understanding.

Communication was better than expected. Thank you Mitchell Subaru. We love your people.

Troy

1 review
How we checked this
  • Submitted Jan 30, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJanuary 2026

Great service department, great staff, they always take

great care of me. The car is always completed on time, which is important to me.

Guyc1952

1 review
How we checked this
  • Submitted Jan 14, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJanuary 2026

They actually listen when you describe a problem, suggest

a diagnosis, and have it checked out instead of murmuring soothing reassurances and leaving the problem unfixed. They fixed the problem completely. And were friendly, too. Great dealership!

[email protected]

1 review
How we checked this
  • Submitted Jan 12, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJanuary 2026

Easy scheduling online.

Quick check in. Great waiting area. Work was done quickly and any future items were explained thoroughly. Really appreciate the car wash. Overall a great experience

Glenn 06117

1 review
How we checked this
  • Submitted Jan 11, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJanuary 2026

I have been with this dealership for many years, more

than 10. This is my second car with them and I service their cars only with them. I’m very happy with their services although labor rates are very high, I think, $179 an hour. Vinny had been my advisor for many years. He’s awesome, always gives a good advice, never extra work is recommended, only what needs to be done. He tries to find me discounts and good deals. He always tries to get me a loaner car if the service is more than an hour-hour and a half.

snowflake64

1 review
How we checked this
  • Submitted Jan 11, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesJanuary 2026

Professional, passionate, polite, peppy and fast- we

stopped by 2:30pm and drove home with 2025 Forrester by 5:05pm.

jay

1 review
How we checked this
  • Submitted Jan 3, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceDecember 2025

My service was started as soon as I arrived and completed

ahead of schedule. Thank you!

marklacedonia

1 review
How we checked this
  • Submitted Dec 27, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceDecember 2025

I bought a 2021 Subaru Forester with about 28,000 miles

on it and was impressed that it looked like new and got very good gas mileage. I stopped by a couple of months later to ask questions about the electronics and they were very nice about explaining things. I just brought the car in for service and got a rental car for the day, with very courteous staff.

dagnyg1947

1 review
How we checked this
  • Submitted Dec 19, 2025
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2025

I have always been very pleased with the service I have

received from Jason Ford. He has sold me 16 Subarus so far and I have been pleased with everyone of them. Jason is knowledgeable and I will always deal with him and only him. So he cannot retire! Ever!

ritajaffee9

1 review
How we checked this
  • Submitted Dec 16, 2025
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2025

I love the dealers communication they did good job we

everything thanks I recommend to anyone

Juan D

1 review
How we checked this
  • Submitted Dec 15, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceDecember 2025

Mitchell Subaru has a friendly, professional staff and a

comfortable waiting area for their customers.

tcbblegs

1 review
How we checked this
  • Submitted Dec 15, 2025
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2025

Jason (JP) was very professional and helpful throughout

the whole car buying process. Ryan from the finance department was very professional and helpful too in completing the paperwork very quickly making the delivery of our new car a pleasant experience. Thanks Jason (JP) and Ryan.

RUBYRAM

1 review
How we checked this
  • Submitted Dec 13, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceDecember 2025

Great customer service!

They have always been professional, and take great care of our car.

Millicent

1 review
How we checked this
  • Submitted Dec 13, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceDecember 2025

Matt was incredible!

He was always patient, professional and explained everything clearly. He also showed me the proper use of the automatic light control.

linluvsfun4

1 review
How we checked this
  • Submitted Dec 8, 2025
  • No proof of purchase was attached, so this review is unbadged.
SalesDecember 2025

Customer friendly, attentive personnel, clean location,

easy to access, customer service has an indoor dropoff and an immaculate waiting area.

Welovelabs

1 review
How we checked this
  • Submitted Dec 2, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceNovember 2025

Everybody at the dealership is professional, helpful and

friendly! Service on my car was great!

VNICO

1 review
How we checked this
  • Submitted Nov 27, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceNovember 2025

My service advisor Tori was amazing customer service was

excellent. I highly recommend this business.

kara

1 review
How we checked this
  • Submitted Nov 25, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceNovember 2025

Service was fast and courteous.

Facility was clear and service rep was knowledgable and polite.

rgionfriddo

1 review
How we checked this
  • Submitted Nov 22, 2025
  • No proof of purchase was attached, so this review is unbadged.
SalesNovember 2025

They were friendly, courteous, and patient with us in

reviewing car models and options. The whole process was very positive.

Peggy

1 review
How we checked this
  • Submitted Nov 17, 2025
  • No proof of purchase was attached, so this review is unbadged.
ServiceNovember 2025

The customer service I received was excellent.

Vinny was knowledgeable and explained every important detail. Work was completed on time.

jean.tamborello

1 review
How we checked this
  • Submitted Nov 9, 2025
  • No proof of purchase was attached, so this review is unbadged.

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