Midlands Honda

very unprofessional

Honda in Columbia, SC. I purchased a 2017 VW Golf GTI on 12/09/24 for roughly $21k. The salesman drove an hour to pick me up and we arrived after dark where I test drove the vehicle in a light rain. After inspecting the vehicle, we went inside and signed the papers. The first night I had it, the entire interior flooded through the sunroof. Apparently there are cracks along the frame of the sunroof, so when it rains heavily water xxxxxxand leaks through the seal. Water went down the inside of the windshield, dripped onto the dash, the seats, and entertainment system and pooled up on the carpet, especially the passenger side. The screen in the entertainment system was damaged from the water and the sound deadening underneath the carpet of the interior soaked up water like a sponge. Over the next five days I called no less than ten times and spoke with at least five different people. At least three people took my number and assured me someone would call back. Most sales people hung up when I asked for a sales manager. Eventually, one helpful salesman noticed I had called a number of times and helped me get in contact with a sales manager, who promised to leave my number with the general manager and assured me the GM would call on Monday. This did not happen. I was not asking for them to take the car back, nor was I being unreasonable on the phone. I was not angry, I just wanted to speak to someone of authority about helping to pay for the damage from the leak in the sunroof. I would have even brought it to them for them to see the damage themselves. I do not think that I was being unreasonable, and I would expect that most dealerships with any care for their customers that sold a car without noticing the defective sunroof in their “124 point inspection” that caused a flood would at least have the courtesy to talk to me on the phone. This does not appear to be the case at Midlands Honda. I suspect they also cleared codes from the car to stop the check engine light from being on instead of fixing the issues, because two days after purchase the check engine light came on for an Evap leak (yes the gas nozzle is tightly on). Another issue that immediately showed itself is when I attempted to use the windshield wiper fluid on the rear window, fluid came pouring out of the headliner onto the back seat. They also advertised a warranty for the vehicle on the website (and with a sticker on the car) that when I arrived they told me it could not actually be offered due to the age of the car. I also was charged an additional $900 for a “premium package” that was explained as 3 free oil changes at my closest dealership owned by them, but I was not able to get any paper saying this, and I do not know if I will actually be able to redeem this until I attempt to get the oil change. We will see. During financing talks, the four square came out and I was shown my monthly payment that goes along with my down payment. This did not add up with the APR (that I had to talk with a finance manager to identify) and the total payment price over the specified duration of time, and only after getting a quote directly from the finance manager (and around the salesman) that I kept with me was I able to get the monthly payment that I expected when I arrived and not the one the salesman was trying to now give me. This was interesting as nothing about the terms changed, the monthly payment lowered. I asked repeatedly, but it was not able to be explained to me what the $52 /mo discrepancy was from the salesman’s number and the finance manager’s number, nor was it explained why it had randomly gone up when I arrived at the dealership. To be transparent, I was offered a small incentive to sign on the spot as well. I wanted to like this dealership and the salesman. It was nice of them to pick me up, and when I left with the car, I was happy with the deal and what had transpired, even if some st

Sit around the dealership for 6 hours and leave feeling violated. Finance guy lied about the price and coverage of an extended warranty and found out about it after we received the paperwork in the mail. Did not tell us that they only had one key for the vehicle until after the sale. Put the cheapest set of mismatched tires imaginable on nice cars to move inventory. Give you an insulting offer for your trade in. Transmission is already acting up and it sounds like a wheel bearing is going out less than 1000 miles later. Go anywhere else...except Jim Hudson. They would get 0 stars.

One time you visit and all is well, questions answered, okey dokey. Next time there is a problem you feel should never have happened. Last week I had my car in for service. And of course there is the "Multi Point Inspection." You and I know why that is a must. And sure enough a replacement rec was made for a part(s) that was almost brand new. Seriously, almost brand new. I went home, double checked my info (paper work) and sure enough, I was correct. As is customary for me, I like to speak to someone in person or on the phone directly. I put in a call for the service advisor. Had to leave a message with the person who answered the phone - this assumes it was forwarded to the advisor), but after two days no one has bothered to return the call. So, I feel justified in leaving this review. I cannot trust a dealership that is dishonest. This will be my last experience (and we bought this car from them). Very sad.

never get back to this dealership and spread words with family and friends

helpful, friendly, and professional. Thank you

choice but to go here . First they tried to rip me off by saying the caliber needs to be replaced too but my warranty company Zurich won’t cover it unless I pay $595 for new brake pads and rotors. I called Zurich and they told me they were never told about a caliber and also said they don’t care about brake pads or rotors because what is covered is covered. They had no problem replacing the caliber . So I figured I know this game and I’ll play along. So I text this lady back and play a bullsh!t game of can she please look into it and how I wanted to get her a gift card for all her help( you know ripping me off and all) well a couple of minutes later she gets back to me with her requested choice of said gift card. Lol yeah right she didn’t get 💩 but she did all the sudden get the caliber approved. Well fast do to picking up my car and mysteriously all my covers disappeared. The motor shield, heat shield and under the car shield. So I call them she says sorry and they were going to get them and ship them to me. Well now they are saying none of them were there when they got the car. My car was just looked over by Lia Honda in my 3 weeks before we went on vacation and they were all there. When we popped the hood on the car when the motor blew they were all there. I got a lawyer. I also have all the texts

!! They can’t fix anything!!!

sales. Josh D'Amico was a pleasure to work with

And very knowledgeable.Shereece Hooks was very professional and nice.

in March the beginning. I let them know that a clip to my manifold was broken and that my valves were tapping in my car.. they kept my car for a month and didn't cut the engine light off. When I first got my car back they didn't hook up the transmission hoses which made my car skip gears down the street roughly immediately brought it back to them. they kept it 2 days and then gave it back. They charged me $3,500 and inform me that they had fixed everything on my car and gave me a discount. They kept my car a week.. Got it back 3 days later my check engine light was on. The manager informed me to bring my car back so I did they kept it three days. I got my car back the check engine light stayed off for four days this time and then when the computer reset it came back on by this time I'm frustrated and it's April. The check engine light wasn't off but he told me I could drive it because it was just an emissions problem and it wouldn't affect my car. Maria's point I was disgusted because they had already had my car a month and a half never offered me a loaner car and never fixed my car completely they gave me a car that was halfway fixed I'm still working out of town and didn't come back until the end of May. I decided to just save my money and take it to another Honda dealer on another side of town to see if they can fix the problems that Midlands Honda on Killian Commons Parkway gave me .if I were you I wouldn't take your car here because they're not going to completely fix it and then they're going to give you an advisor that tells you what's wrong with the car instead of you bringing your car to them and letting them know what's wrong with yourcar. I think they think everyone is car illiterate and the people that a car illiterate are the advisors that they trained to know everything about a Honda and not cars . An advisor there told me that she thought that my system was the cause of my problems and I informed her that my radio wasn't even hooked up at the time when I gave them the car. In short do not take your car here they're gonna send you home and charge you $3,500 to leave your check engine light on and your car not running completely. I feel like if I paid you my check engine light shouldn't be on and when I went out of town it shouldn't have came back on but y'all knew that when y'all gave me back my car. He also informed me to drive my car for another week to see if the diagnostic box was messing with the check engine light my diagnostic box has been unplugged 90 days in the check engine light is still on.

They were spot on. My salesman Ed Albacha was awesome! Helpful knowledgeable and friendly. Answered any questions I had directly. I’d recommend if you looking for a car start here first. They have great inventory and pricing. Ask for Ed Albacha he will treat you right. Thanks Ed and Midland enjoying my new van!

..The service has gotten better, wait times shorter, and staff greater. I truly enjoy Jim Kunkle and the personal touch he offers. He's very nice and professional.

midland Honda of Columbia SC and I am very happy with my services, Deanna Parnell was my service adviser and she make me very happy; I feel my vehicle very smooth riding. She is no 1 adviser. Thank you Riya and Vimalkumar

Had a car listed for $26,779 on Saturday. When I went to look at the car on Monday after it was taken home by another customer Friday night who was NOT going to buy it, and today when I got there, price was $29,000. I showed the salesman Saturday the ad on Auto Trader ($26,779) and over the weekend, the price increased by $3,000. I haven’t heard from the dealership since and that is false advertisement on the dealership’s behalf. After the whole ordeal, the dealership put the advertisement BACK on the internet and on AutoTrader for the price of $26,779. The manager says they priced it incorrectly but would honor the $26,779 but it is obviously not priced incorrectly since it has been added back to the website at the original price I saw.

The salesman I worked with, Forrest Hairston, was very professional, personable and accommodating..

with several questions/issues. He took the time to help and answer all of my questions.

bought cars from Midlands Honda. Before that we purchased cars (not always Hondas) from other dealers, but once we found Midlands Honda we never went anywhere else! Their sales representatives have always been well informed, efficient, patient with our questions and, to our unending delight, honest and not at all pushy! (Let me give a shoutout here to Claudette Green, a delightful, soft-spoken sales rep. who helped me buy my present car and from whom I intend to buy all future cars! She regularly follows up with her customers to see if we have any questions and to tell us of any changes or new models that may be of interest to us, and I think she has even sent us birthday cards!) All of our cars have been very well, and very quickly, serviced at the dealership, so that none of us (except our kids once they moved away) has ever wanted to do business with any other smaller service outlets that are much closer to home (for oil changes, tune-ups, or tire purchases, for example), and the cars are returned to us washed & vacuumed!! And here's another shout out to an outstanding service representative who has attended to my car for many, many years - - MR. GLEN BARKER ! He's a soft-spoken, relaxed gentleman who listens patiently to my list of concerns and asks pertinent questions about my car, then carefully evaluates & explains what needs to be done; and in case I'm worrying about something else, he also lets me know what does NOT have to be done. He is courteous, informative, efficient, respectful and friendly, and I won't go to anyone else - - though I must add that everyone I've dealt with at Midlands Honda has been reliably pleasant and helpful. I've been driving for almost 60 years (I'm almost 75) and I can honestly say that I've regularly received the very best service from this dealership. Give these guys a big raise!! - - - Why isn't Mr. Barker's name listed below???? He deserves recognition!

immediately. If I choose to buy a Honda, it will be from Midlands Honda.

at Midlands for over six years now, and James Kunkle has been one of my selections every time. Cannot overstate how great their service is, and James is an integral part of that. Extremely professional, knowledgeable, and courteous. He has been a part of the Midlands team for a long time, and it shows in his competence and professionalism. Thanks, Jim

exemplary customer service. Thank you James for all your help and explanation on future services and maintenance needing to be done!

desperate need of a reliable vehicle and had been looking both online as well as a particular dealership. When I saw the Escape online at Midlands, I had to see it. Claudette Green had emailed me the day before and encouraged me to look at the vehicle. Long story short, I purchased the vehicle that evening. Claudette was super knowledgeable regarding the details of the Escape. She worked quickly and throughly to complete the sale. Claudette’s warm personality and in-depth knowledge as a sales person made my purchase smooth. The gentleman who handled the financial aspect of my purchase (1st office on the right) was friendly and knowledgeable. He worked to get my vehicle financed for me and was so uplifting in everything he said. I am extremely happy with the service at Midlands Honda of Columbia.

needs, to the point and took the time to explain the process to our youngest family who is the primary driver.

appointment therefore i took off work… After my appointment- I started riding around looking at trucks and SUVs… I ended up on my way to a appointment I made with another dealership but had a few minutes before this appointment- so, I drove through Midlands Honda’s parking lot just to see what they had to offer… I stopped for a brief moment when a certain car caught my eye… Yes, I said “Car”… I was originally looking for trucks and SUVs- I know… I know… lol lol Well, to make it short… I met two awesome men that day- One that I am embarrassed that I don’t remember his name but he introduced me Tre Scites- THIS young man was absolutely amazing- He was extremely educated on the vehicle I was looking at and his charm was incredible- He made me smile a million times that day! It was by far- THE BEST EXPERIENCE buying a car at Midlands Honda this week!!! Every employee I came in contact with was just extremely nice and welcoming! I’ll definitely be back to this dealership for sure! Thanks again Tre’ - You ROCK!

experience stress free. Midlands Honda will always have me as a customer if they keep salesman like Tony. Exceptional customer service from sales to finance office. The team was GREAT!!!!

She is always so pleasant and is easy to deal with. Thank you Claudette, you are a super star at your job!!!

doing great things. Even with the holiday rush, you guys treat me and my Accord like we were the only ones there. Great job. Great. Thanks and looking forward to seeing the new renovation completed. Thanks again

first time.at Another perk for the servicing was that it was free. That was a nice surprise!

service? Look no other than Midlands Honda. My experience was phenomenal and even more amazing because this is my second vehicle purchase. My salesman James Pratt was the epitome of great customer service and was very knowledgeable of the vehicle I purchased. He provided great information on every feature of the vehicle, what each feature means, he showed me everything I needed to know about my car to make sure I was comfortable while driving home. I'm forever grateful and thankful for this experience and most of all, I had the opportunity to work with an awesome salesperson. Thanks again Mr. James Pratt You Rocked That Sale!!!

Forrest Hairston was very knowledgeable and helpful throughout the sales process. Great experience overall. Great Prices

the first time I had brought my car to Midlands and the team there were fantastic! They provided a Lyft to my house and then provided a ride back to the dealership once the service was done. I would highly recommend Midlands Honda service for anyone who has a Honda product.

going on with my car every step of the way. That gave me a peace of mind. Thanks Troy and Amir! Y’all ROCK!!!

from here and had such a wonderful experience both times. Claudette Green was very professional and will go out of her way to make sure she shows you all colors and options that are available before letting you make a decision just to be sure you’re 💯 satisfied with the vehicle you want. I will definitely be back when I’m ready to buy a 3rd Honda and will definitely send people your way who’s looking for a new vehicle. Thank you again it was a pleasure doing business with you all!

of the service I have received from Jim in the past, He is consistent in customer service and has a genuine concern for getting the job completed in a honest and straightforward manner.

Midland's Honda made my experience great and he worked to provide excellent customer service. He followed up on every question.and even delivered the car for my review! Josh ensured he answered all questions and had a positive demeanor throughout the process. Thanks Josh for the professional experience and your calm approach!

car for services. Mr. Jim kunkle is my service advisor n he’s the best!! I would not deal with anyone else!! He’s very respectful, he’s always been honest with me n I trust him a 1000% with my car!!! He’s truly a GREAT guy n he deserves so much more!! He keeps that place running, his true concerns for other is genuine!!! He takes care of me n others, the customers period!! I’ve been getting my car serviced for years n he’s never let me down!! I leave there 1000% SATISFIED!! He’s always assured me that my car is in good hands n that what ever problem it has it will be taken care of n I have never been let down, he’s stood on his word!!! His LEADERSHIP SKILLS are phenomenal!! Jim we love you n THANKS for being amazing n truthful n taking care of us!!! GOD BLESS YOU!!!

state a 100% online purchase but manager Angel Vargas told me they can not do that because he does not know me and I have to be physically present at the dealership. Spoke to three different associates and got three different prices of the same car. Mr. Vargas insisted that Premium Safety Package is compulsory, but according to their own policy- it is optional. When I showed him the place it was sited, the answer was "We are not interested in deal with you"?!?

Chris Shuler was our sales agent. Fast, smart, a huge help. I was looking for another Civic. He asked me to try HRV. In love with. THANK YOU!! ZEKE WAS WONDERFUL AS WELL. THANK YOU FOR THE PEOPLE WHO PREPPED VECHICLE AS WELL. ALL TEAM WORK. GREAT TEAM Here at Midlands.

love everything about my car. Charles Green was my salesman. November 23, 2020 I return to Midland Honda for my first service. Jim was my advisor and he was well supported from the time I pull up until I left. Everything that when on with my car he explain and welcome my wait.

Glen Barker, was very knowledgeable, highly helpful and his customer service skills were way above standards. This was definitely the best oil change and maintenance service I have ever had. I’m so happy that Honda has made me part of their family!

assisting me. Great service in the service department. Thx for the great customer service.

Honda with Shereece and Zeke! We each bought used Toyotas, and they were able to get our payments and interest as low as possible. We love our vehicles and cannot thank Shereece and Midlands Honda enough!

Purchased a sensor my 2012 Honda Accord was giving a code on bad sensor. New sensor wasn’t correct part but because I had opened it they wouldn’t refund me or swap out part which was $76.00. Took car in to dealership and they said it was a different sensor then I thought it was. $296.00 part. Final bill was $486.00 rest of cost after $296.00 part was labor. When they brought my car into the customer service bay the front driver side tire was flat. Instead of backing up to put air in the tire which was flat the morning they pulled the car in and checked the tire for leak and found no leak it was flat when I picked it up. Instead of backing up 20 feet to add air to the tire which was completely flat the service rep drove the car all the way back around the entire building on a flat. Said it wouldn’t mess the rim up doing that. Well what about the tire side wall? Won’t take my car back to this dealership. Very high prices and very unprofessional. 20 feet at the most this guy could have backed my car up and been in the repair area of the garage to put air in my tire but instead he drove it completely around the building to put air in the tire. What in the world are these people thinking? Was going to raise xxxx about it but that never solves anything. But letting the consumers out there know how pricey and lack of professionalism they are might save someone from making same mistake I made taking m car there. Will find a better mechanic shop to work on my car from here on out.

Everyone, I recently purchased the only 2020 Honda Civic Type R that Midlands Honda had, and I am speechless. I’m not just talking about the car, the car is excellent, it drives fantastic, it’s beautiful, and I couldn’t have selected a better car to use for my family and me, but the service, the service was indeed one of a kind! I came all the way from Tampa, Florida, to purchase this vehicle from Midland Honda, and they all did an incredible job in ensuring that I was given a thorough, and I mean a very complete and comprehensive experience in purchasing a vehicle. I was given a hands-on experience to educate me on practically every feature that the Type R had available. I want to give a special thanks to Claudette, a saleswoman who did an immaculate job to ease the buying experience for me and having all of the paperwork ready once I got there. Claudette was super friendly, experienced, and knowledgeable in everything having to do with my new car, thanks again, Claudette. Lastly, I want to thank Alex and Jake for providing me the best deal possible for my vehicle, and they did not miss a beat when it came to ensuring that I was given a fair deal and one that I am genuinely grateful for. Midlands Honda honestly went above and beyond in providing me an amazing car shopping experience that far exceeded my expectations, and I thank them for that. I also want to mention, and while some car dealerships claim they are military friendly, Midlands Honda puts words into actions by showing it not just with the service that they provided me, but with the deal that I had made with them. If I ever need a car in the future, or if I ever have to recommend a place to someone, being that I’m all the way in Florida, I would absolutely and without hesitation recommend Midlands Honda in Columbia, South Carolina! David

warranty(which no one explained to me what exactly it all covered)on May 19, 2020. It was raining and on the way home a sensor about park assist came on. Googled it, said the sensors may just need to be wiped clean. 2 days later on our way to GA 9 different sensors started going off on the panel cluster, called Midlands on our way back home said they were closed for the weekend & monday was a holiday it would be several days until they could look at it. They wouldn't give us a loaner because we lived in NC so we had to take it home. We found a dealership closer to us to look at it. They said the air stopped because the pulley for it is almost completely broken off and as for the sensors they finally found it to be a bad ground. They said the pulley was quite noticeable and found it interesting Midlands Honda didn't experience or claim to have knowledge of any of this. I called several times, no one would respond, on June 10, 2020 I eventually got Zeke on the phone and was explaining to him the situation he said no one at their dealership experienced any issue with it, something must have went wrong right after we bought it.🙄🤔 Also, my tag was supposed to be mailed to me, when i called on June 10, 2020 I also spoke to Brooke, she said she was overnighting my tag. It is now June 16, 2020 I left Brooke a message yesterday inquiring about my tag and crickets still. Do yourself a favor purchase your vehicle elsewhere.

Honda. The staff was very friendly and well trained. My salesman Damien did an excellent job!

Will emmett is a scammer. Do not use this area while working there as you will.be scammed out of money that will then be takes to another place

experience. I would highly recommend dealing with Midlands. The followed up on my repairs. Thanks again

It was a great experience coming to Midlands Honda on Killian Road. Chris Alston provided top notch service and was very knowledgeable on the care I test drove. I am a true fan of this dealership.

We have had our new car for less than two weeks, and it is already undriveable because the engine makes this HORRIBLE knocking sound when it runs. All of our savings into a new car and now we have to figure out how to pay for a, likely, extremely expensive repair. All because this dealer is fine selling piece of crap cars to families. Go anywhere else!