McFarland Ford

He made sure we had all the info we needed to make decisions on repairs. The work was professional and he was very courteous. They arranged the pick up and delivery at no additional cost to us. I will use him again.

ON MY F150 BECAUSE I LEFT THEM A BAD REVIEW. COMPLETELY UNETHICAL! A FEW MONTHS AGO, I HAD PARTS REPLACED UNDER WARRANTY. WHEN ASKED TO LEAVE A REVIEW, I DID NOT LEAVE A GOOD ONE. BRANDO, THE SERVICE MANAGER THERE, CALLED ME TO ASK ME TO EDIT MY REVIEW. I REFUSED. NOW THAT I NEED THE SAME WARRANTY REPAIR RE-WORKED, McFARLAND FORD IS REFUSING TO DO IT BECUASE OF THE BAD REVIEW I LEFT LAST TIME. A GOOD DEALERSHIP DOES NOT OPPERATE THIS WAY. McFARLAND FORD IS NOT A GOOD DEALERSHIP.

Hybrid from McFarland Ford in Exeter, NH, and I can’t speak highly enough about the experience! From start to finish, the professionalism and dedication of Sales Consultant Fernando Andrada and General Sales Manager Jason Ose were outstanding. I arrived at the dealership on a Friday evening around 5:00 PM—just an hour before their official closing time. Despite the late hour, Fernando and Jason made sure my needs were their top priority. They stayed well past closing, working until 8:00 PM to ensure the deal was structured correctly and that I was completely taken care of. Their commitment to customer satisfaction was evident in every step of the process. Fernando was knowledgeable and attentive, answering all my questions about the F150 Hybrid, while Jason went above and beyond to secure a deal that worked perfectly for me. If you're in the market for a vehicle and want to work with a team that truly values your time and business, I highly recommend McFarland Ford. Fernando and Jason are shining examples of professionalism and excellent customer service. Thank you both for making this such a smooth and enjoyable experience!

Went in to negotiate a sedan. They came back with a higher than expected monthly payment. I said I was looking to lower the monthly payment and they said the only way they could do that was to lower the price of the car or lower the interest. The salesman Angel said he would go ask if they could do that and how much was I looking to lower it. I asked him if they could knock 3000 off the asking price. The original price was a little over 25k. The manager Bruce Sellar came back over and sat down, upset from the jump. He asked why I would even ask for that, which surprised me. (Moments before they asked me what I was looking to do) I said at that monthly payment, (543 for 66 months) the interest and principal would be 10000 over the asking price for the loan. He said “then pay cash, people buy houses all the time and pay interest.” He said I was “silly for even asking for that” and tried to convince me that it was completely useless to go from dealership to dealership asking for that kind of discount. Not sure why he assumed any of that. Not a good experience. Super unprofessional response to asking for different numbers rather than countering or just saying they can’t meet that.

transportation for my ride had long ago despaired to the cruel conditions of my early twenty’s and toddler parenthood. I crossed the threshold of the dealership and like an angel amongst rubble, Rachael stood triumphant. She beckoned me closer, “My child,” she said - “come in, for I can give you a great rate and fixed APR”. Doves flew from underneath her desk and the angelic gospel choir came out from the walls- unphased by the now seemingly unreliable structural integrity of the walls - singing hymns and encouragement of this too good to be true car. “Come my child, let’s take a test drive”. No sooner did the ignition turn than did my heart melt into the idea of owning this beauty. Gorgeous interior, comparable mileage , and wonderfully smooth on the treacherous 101. I was sold. Efficiently, we traded my 2010 ford for my new to me 2015 firs fusion and off into the sunset I drove, ready to battle and overcome even the most daunting of drives. Doves not included with the car. Whole team was great, they really sold me with the gospel gowns and attire.

Highly recommend McFarland Ford in Exeter NH!

made the experience of purchasing easy. Felt like we had be well served by him and also made a friend. Had to go back to adjust names on the title, Steve was great but Joe in finance not so much, wrong side of the bed I suppose. Bless you Joe to have a better attitude.

during our recent purchase of a 2024 Ford Explorer Limited. Our salesman Steve McCarthy made us a feel comfortable and heard when we expressed concerns regarding price. We had been to other dealerships and it was a big difference the moment we walked through the door. I never felt pressured or harassed to buy even after leaving the dealership the first time. This is my second Ford Explorer from McFarland and I am now a forever customer thanks to Steve and the entire team!

it was Rochester Ford. It started glitching again so I called and they said it’s under warranty. I specifically called them again before my appointment and ask if there will be a diagnostic fee and they said not if it’s the camera. 2 hours later I was told it’s the wiring and I had to pay $170 diagnostic fee which is ridiculous. That wiring should have been replaced 2 years ago if that’s really even the problem.

process. A very easy purchase

purchase we have made there. They are very knowledgeable and helpful finding us the best vehicles for us.

quick sale could not have gone any smoother i will call for my next truck

experience was flawless. Great selection, great prices and wonderful employees.

purchase from him. He makes the shopping experience very easy.

All the staff were extremely helpful!

She answered all my questions and got me the answers to the ones she couldn't tell me. The whole buying process was quick and easy. No complaints

Great price. Great people. Always available to answer any question that I have about my truck...

extremely helpful and handled all questions quickly. Will be sharing this information with everybody I know in the market for a new vehicle. Hopefully I wont need another but if I do, I will be coming back here. Thanks again Jason.

purchasing my vehicle from them. They answered all my questions and I was able to get receive excellent service.

She above all made my purchase happen.

options between models From sales to finance A+++++ in my book

F150 xlt. Paid top dollar. Signed the papers on a Friday night. Asked to make sure it had two key fobs. Ben said it would be taken care of. Ben asked if I wanted to take it home. I was told by Robbie earlier that it has not been in the shop yet, so Ben offered Saturday. I said Monday night so they would have plenty of time to get it in and out of the shop. Called Monday – not ready. Called Tuesday – not ready. Called on Wednesday and they said it was ready. I asked about the second key fob and Robbie said they didn’t have any ‘spares’(?). So, how do I get one? He said from a Ford dealer. Aren’t you a Ford dealer? So, rather than Ben ‘taking care of it’, Robbie quotes me a price of $363. So, I bought it. I went to pick the truck up and it was not ready. They reset the system and ‘didn’t have time’ to drive the necessary miles in order to do the inspection. Robbie said bring it back whenever and they’ll put a sticker on it. I went to pay for the extra key fob and was told it was $427. I complained to Ben, and he worked it so I paid the agree $363 (that Ben was supposed to take care of). I went to leave and try the remote starter, and of course, there is no remote starter, even though it was advertised with one. I insisted that I had paid for one and wanted it, so Ben said they would put an after market remote starter in. I explained that I wanted it integrated with the current key fob (like my previous one). They said come back and they would put it in and give the inspection. Two days later I went back for the remote starter and inspection sticker and pointed out there was a crack in the windshield. Ben insisted that must have happened at the time I had the truck. He gave me no joy and no shared responsibility even though it could not be determined when the crack happened. Got there for a 9:00 AM appointment for the ½ hour job to put in the starter and at noon, Robbie comes over and says its finished and has two extra fobs. I reminded him I want it integrated with my key fob and he said, ‘I like this better’. They did not give me the inspection. I then went to register the truck and found that they never gave me the paperwork I needed. Robbie then had to drive to my town hall to deliver it to me. I then went to get the inspection sticker on my own and discovered the rear brake pads were shot. So, I had to have those done. So, paid top dollar for the truck, then had to pay: $363 for a key fob $500 deductible for a new windshield $45 for an inspection sticker $183 for rear brake pads That’s $1,091 extra. Am I supposed to be happy about my experience?

everything was great !!! truck was everything I wanted. finance was easy. sales department and salesman was great. vehicle was ready when they said it would be. Dealership went over and above what I could have expected .

The only good people there left years ago. They inflate prices of documentation fees and inspections. My lease buyout was quoted at $1500 more than my contracted fee and I was told from Ford Corporation that each dealership sets their own prices and they have no say over what each dealership does. McFarland called these fees "inpection fees" and "documentation fees" and that was the extent of the explanation. I realize that the car business has suffered a bit, as have we all. The fact that they can add any fees at any amount for any reason is disgusting to me, Crooks - Don't go to this dealership.

time. They can’t even follow the simple TSB procedures as defined by Ford to correct known issues. I have shown up to 3 appointments with no resolution. They just want to move cars out the door and couldn’t care less about the quality of work performed.

The service was excellent and they gave me a great trade in value for my old truck. They addressed all my concerns and I left with a great vehicle at a great price. I would definitely shop there again.

it had 102,000 miles on it, it has run great. I have driven it over 1,000 miles. This was an easy and very fair purchase. Robbie Larson was my salesman; he couldn't have been anymore helpful and professional. He has followed up to make sure I was happy with the truck.

super easy and convenient. It maybe took 2 hours, I was so surprised after my mom telling me we would probably be there all day. I paid an extra $400 to be able to have my car serviced three times within the next year for free - great deal!! ALSO, I went to get my oil changed and state inspection and I still had my new stickers on my registration. Without even me having to ask they put them on for me while servicing my car! Top rated service, I was so happy! I’ll be sticking with McFarland even after my year of free service is up.

McFarland Ford. The entire sales and finance team was extremely professional, courteous and most critically unlike other dealers in this crazy time McFarland provided an extremely competitive deal at a few cents under MSRP. They also gave me what I thought was a very fair value for my trade, even with a bit of damage to the tailgate, when compared to values on KBB and other sites. I am glad I traveled up from MA to buy the truck, they have sold me on being a customer for life. In fact, my wife and daughter were wondering if they could order a new Bronco! I may be back soon!

friend! Best prices around after looking within 25 miles of southern NH! Got the best bang for the buck!

Wonderful, knowledgeable staff. Great prices for repairs and reconditioning. I wont go anywhere else. Thank you Jake and Pam and happy new years.

price and finance rate. Salesman was very helpful, thorough, and friendly. Will gladly recommend to others and return.

sales person that I have ever dealt with. She spent so much time with me through all my changes and was extremely patient with me. She is such an asset to your company and you are very fortunate to have her on your team. In 3 years I'll be back to see her for my next vehicle. Sincerely, Muriel Maynard 55 River Front Dr #216 Manchester, NH 03102 😊👍

It's great to have a service dept you can trust. Been working with these guys for years and always top notch - wouldn't go anywhere else. Particularly would like to acknowledge Brandon for his great service.

looking for and in price range. He was able to work out recieved a quality Ford pickup.

McFarland Ford has an excellent service department.They are friendly,professional,always courteous and knowledgeable.They get you in and out and the prices are very reasonable.I have more than one model of car and know first hand what other dealerships are like.They know you by name and stay abreast of your vehicle service status.Try them!!

They had the car we wanted. We called ahead of time and made an appointment to come and buy it. We arrived exactly on time. The salesman we had the appointment with was busy and we were passed to another salesman. Waited 15 minutes - he couldn't find the car. Waited another 15 minutes - he couldn't find the key. Then it turned out that the battery was completely flat, so there was no chance of even a test drive. We drove 2 hours there, waited 35 minutes and then left and drove 2 hours home. They knew we were coming, if they had had the car ready we would have bought it. As it was they wasted 4 1/2 hours of our time and lost the sale. Pathetic.

excellent service listened to my concerns, worked with me on payments I needed, good test drive, everything explained to me .....yada yada yda yada yada yada

We worked with Dave Friedman at McFarland Ford and he was great to deal with. Our lease was up before our new Explorer was ready and Dave gave us a loaner F150 for 2 weeks which was extremely helpful. When asked for the breakdown of the lease payment he was quick and provided excellent transparency. I would be happy to work with Dave again on my next Ford purchase.

I just picked up my 2nd new Ford vehicle from Dave Friedman at McFarland Ford. I found Dave through TrueCar website when searching for my wife's new vehicle last year. We got a 2016 Ford Escape SE. We had been to other dealers and none of them could touch the price we got from Dave at McFarland. He was able to locate a vehicle with all of the options we wanted for a great price. He even got us the amount we wanted for our trade. The whole process was extremely easy and Dave was a pleasure to work with. I knew I would be back as our son was going to be getting his license. Fast forward to May 2017. I called Dave and asked about used cars for my son. After a short phone call with Dave and some options, I decided to give my 2011 Ford Fiesta SE 4-Door to my son and get a new 2017 Fiesta SE 4-Door for myself. Since I purchased my Fiesta, I've logged over 137,000 miles and it's still going strong with only normal wear and tear items for maintenance. During the month of May there were some great deals on the Fiesta that I couldn't pass up. Dave once again located the ONLY vehicle that matched my requirements in 150 miles. It was ready to pick up a couple of days later. I went to McFarland Ford with my son and we were in and out in under an hour with my new car. Dave on the sales side and Eric in finance made the process easy again and I will be back again when it's time to get another vehicle.

My son, his girlfriend who wanted the car for herself and I went to buy two 2016 Ford Fusions and on the web site it said you will get a $25 dollar gift card. We printed out the codes and at the end of our day we forgot to hand them in. My son called and talked to Dave Friedman and he said we could only get one card as we are family, my son and his girlfriend live in Mass. and I live in NH. we are not the same house hold I think this is wrong we should get the two gift cards

After shopping at another dealer, we spoke with David Friedman at McFarland Ford. We were promised the exact same vehicle we were looking at at the other dealer, for less than they'd quoted, plus we'd get a backup camera. The other dealership told us they were lying, but we assumed they just wanted our business. We drove over, and ended up buying the vehicle without actually seeing it because it wasn't on location. Before signing, we asked (as we'd done multiple times) what the towing capacity was. We were assured it would be 8500 lbs. We then found out that this was not going to be the exact same as the other truck, because it didn't have the tow break installed, so we would have to pay even more to install what should have already been installed. After getting the truck, I happened to call Ford, who ran the VIN and told me this truck has a towing capacity of 7500 lbs. I called the dealership back, expecting them to do something, ANYTHING, to make this right. They did nothing. Instead we were repeatedly urged to break our warranty by towing the 8500 lbs because "it can handle it". I was even put on the phone with another customer (how unprofessional) who said he tows more than his warranty allows and it's fine so we should do it. We spent days trying to get it figured out with them. The GM told me there was something that could be installed, Leaf Springs, that would help this, but refused to do it for us. The only option they gave was for us to trade it in, and buy a new truck, refusing to give us value on the truck because it was now 'used' since we'd owned it a matter of DAYS. They did some calculations and this would cost us another 5 thousand dollars. In the end, we couldn't tow what we needed cross country for our move, and as a result I ended up having to get rid of even more of my belongings, which had already been narrowed down to only the things that truly and deeply mattered to us. McFarland Ford really screwed us on this one, and they don't give a crap. The last time I spoke with them, the GM said he'd call me back, and never did that either. I wouldn't recommend this dealership to anyone who expects to get what they've been promised. As for us, we now live in New Mexico, with a truck that isn't what we wanted to buy. I will spend the rest of my life bad-mouthing not only McFarland Ford, but Ford in general, because in all the times I called them they refused any recourse on our end because each dealership ''is independently owned". I have never been more disappointed in a company in my entire life. I've already slammed this dealership on Google, and fully plan on distributing it to any and all review sites I can find, so hopefully no one else has to spend over 30 Grand being lied to. The truck is operational and all, but because of how we were treated, we will never buy another Ford again as long as we live.

Horrible dealership and horrible service! I would not purchase a car from this dealership ever again. Stay away you will regret it like I have!!!!

I really have nothing bad to say about this dealership. I found a car online at McFarland that I was interested in. From my initial conversation with Dave to getting my new car it was a great experience. I work for a large bank so when I found the car I wanted, I applied through my employer expecting that I would get a loan. My credit is not great and I was declined. I thought for sure I"d be driving my 12 year old car for a year or so longer. But, when I called to tell them that I did not get approved, they started the application process through them. Within an hour of them initiating the loan search they called me and told me they had found me a loan! I was shocked but thrilled. Heather was the salesperson who worked with me; she really wanted me to find a car and was terrific. She even spent time entertaining my 3 yr old grandson while I signed paperwork. Bruce Sellar and Eric Cumming were so accommodating and NICE! You just don't find alot of that nowadays and I really felt like they cared. I know they're in business to sell cars but they don't treat you like you're just another customer. I cannot say enough good things about them and I just might be Ford customer for life! And, I LOVE my new car!

We have been taking our two vehicles to McFarland for service for six years - an F150 Raptor and an Expedition, both 2011. The service department is excellent. The staff are all nice, friendly, respectful and professional. We have never had a negative experience, and the general maintenance and repairs over the years has always been well done. They get you in right away when you call, do a good job. The prices are fair - hey, nothing is cheap today - they're not price gouging and not trying to add extra services onto your bill. They will remind you when your vehicle needs servicing, but are not pushy about it. A+ service at McFarland.

You will not get what your trade-in is worth here. Period. The trade in sales manager is a jerk and will simply low ball you without reasonable explanation and not budge. He will simply tell you is a number he just "came up with" without and justification. You are better off going somewhere else and paying the same or even a little more for the vehicle but getting what your trade in is worth and making a better overall deal.

I've been going to McFarland since 2010 and have since bought 2 F150's from them. Top Notch all the way down to service. Today Don the service manager and Justin helped me get in and out of there with the usual great service. I can't picture buying anywhere else.

After getting a quote from McFarland Ford for a 2017 Escape ,I set up an appointment for a test drive . When I arrived for the test drive the car was parked for easy access and ready to go. After the test drive I decide to purchase the Escape. David and the team executed perfectly getting the financing in a timely fashion. I will be picking up my new car tomorrow I'm sure everything will go perfectly. I would recommend this dealer to anyone . I got the car for exactly what they quoted.

So I came into the Dealer looking at 2010 SHO. I had a 2015 Chrysler 200. The market is not friendly to the Chrysler 200 do to it being discontinued. The Team at Mcfarland went to end of the earth to make a deal for me. I am now the proud owner of that SHO. Again Great Dealer. Cheers Chris M

Looking to purchase a car and McFarland and they had cars on the Internet at one price and the same vehicle on the lot a different price. Think you are getting a good deal NO WAY! Saleman Bruce should go on dancing with the stars he shuffles the figures around so much. Bruce just argues and he had nothing to do with the transaction. Beware -- honesty is not a trait at McFarland in Exerer, NH. nor is good bedside manner. Shame on them.