Mauer Main Chevrolet

helpful. He got me in touch with Dan who was able to answer all my questions and sent great videos and pics of the vehicle I was interested in. I had a long drive to come look so they were able to give me an over the phone tentative trade in as well. Once I got there the truck was exactly as I was told. A test drive and I was sold. The The finace was simple and i was done with everything in not quite two hours. Thanks to Dan this was the easiest vehicle purchase I have done. highly recommend them!

They helped me get the best deal and I am very satisfied with my purchase! Well be a returning customer.

environment. I would go back any day and time!

Friendly staff. They got my vehicle in before my scheduled appointment. During routine service appointment they reminded me of radiator leak. Shane Nohr took the time to call to verify warranty would cover the radiator issue . Previously I was told i would have to make a separate application for that. I was able to have the radator work done that day. Shane also arranged for me to get a ride to work, while the work done. Thank you to Shane for taking care of my beicle and me. The young man who gave me a ride was also very nice. I didn't get his name.

Someone went thru my things and ate the food i had in my car that were gifts for my kids. Its not even about eating the food. BUT to go thru my things!! Thats wrong. We will be taking our business and our friends with us elsewhere.

I had talked to at least 3 dealers/sales people before I got to him; one stopped replying and the other two put in no effort to actually help. However, when I got contacted by Dan, he was with me from start to finish and so on! Literally, he answered EVERY SINGLE QUESTION and I feel so bad for the guy, I know I drove him crazy haha. I can't thank him enough for all of his help and support. This was a whole new experience for me and definitely a nerve racking one. Walking into the dealership, I wasn't sure if it was going to be the same feeling and to my surprise, the same treatment carried on. The other staff was very helpful, nice, and respectful! Thanks to Dan, the dealership, and the other staff - anything car related, I will continue to go back to Dan every single time because of the positive experience I was able to have.

Mauer ran my credit report as well as GM Financial. Mauer had to have a copy of my driver's license as well as my insurance card. They made a file folder of all this information instead of being paperless!

communicative. second the service damaged my car, rear fender scratched and scuffed. I sure I will not be back at this shop at Mouer Main Motors.

However, the customer service afterwards has been less than ideal. Our salesperson was able to bring the vehicle to a halfway point due to being an out of state purchase. We signed the leftover paperwork and accepted the car. After signing for the vehicle we went down the road to get some food and drinks for the ride back home. In this short time we noticed we missed a scratch on the vehicle. I called him right away and he said he would take care of us. The plan was to get the scratch repaired back in my home town and not their dealership. I appreciated that a lot and scheduled it to get fixed. In this short time, our salesperson had left for another job. When I reached out to the dealership via e-mail with the charge of the scratch repair this is when the customer service fell flat on the floor. I worked with Michael who directed me to a Josh B. Josh B. was slow to respond and did not have a good customer service mind set. When I sent the bill over, the body shop was expecting to get paid. The payment from the dealership wasn't sent over to the body shop until Friday after numerous e-mails and phone calls were made by myself. I had to go above Josh and speak with Megan one of the managers. Her level of help was less than satisfactory as well. The follow up with Josh and coordinating the body shop to get paid (as was their plan developed by Mauer) took almost three days. The body shop took my word that Mauer was going to pay the bill and I got to stand in front of them saying sorry for the delay for a few days feeling like I needed to settle the bill to save my overall image as a loyal customer to them. On Friday morning Josh called me, it was the shortest conversation I have ever had. The bill was paid and you could tell he was frustrated with a lot of things. They came up with the plan, and I followed through on my end with their plan. It is hard to understand why they were not communicating as a team to fix a simple scratch. I wish that was the end but its not. My temp tag is now expired. I reached out to the NDDOT in regards to my registration and they said that a piece of paper was missing in the paperwork Mauer sent over by Mauer. Mistakes happen, but once again, I had to search to find the answers on why something wasn't getting done. I reached out to Megan once again at Mauer and she explained that I needed to talk to someone who handles this paperwork on the next day. I called the next day and asking to speak to this person who was out of the office. I waited over the weekend and spoke to her this morning. She is very nice and explained the process and said her department missed a sheet of paper but they will overnight it and they are in contact with NDDOT. I appreciate her owning it and having a solution. My only issue is that I am overdue on my temp tag and I asked for another one. She said that another temp tag can't be issued and they would pay for any ticket incurred. The main issue with this is that my driving record could be dinged but I am supposed to feel better knowing they will foot the bill? During the sale, we were offered Twins tickets for getting a car through them. It was either take the tickets or a hundred dollars. I wish I would have taken the cash because I don't even want to reach out for our tickets next year. I am sure not every scenario is like this, but I will be overlooking their vehicle ads and not come back in the future.

experience, will be back again.

I will never bring my van back the service was very very bad

They are very honest with me.

am using them for new vehicles and service - I won't trust my car anywhere else.

excellent. I would hire him if I had a company. Very knowledgeable about what he was doing and did a professional job. He would make a great leader for your company. Thank you, Mark Renaud

with the new owners. Easy to work with and most service has been good. The only things i think they could do better is answer calls quicker and oil change service can be frustrating. It would be nice if they had like an oil change express service. Overall, a good experience.

shortage, still no resolution, additional problems pop up every time they look at it. My I still have not been able to use all the options on my 2022 Silverado, very disappointed with the service dept.

The place has gone downhill ever since it was sold.

with Selene. She was great. She took the time to pull the used truck around and a quick test drive. We noted several cosmetic issues such as deep paint scratches, rear bumper damage, deep curb rash on the rims, alignment pulling right (maybe the rims), chip in the windshield, and a broken front grill. The truck was also priced at $35,995 which is higher than most for that year, trim, and milage (not including the issues pointed above). After some discussion, we made a potential offer (a few thousand less than the listed price) as they weren't going to repair/replace any of the issues noted. Selene proceeds to inform her manager of the offer. As they walked towards my wife and I and while she's introducing her manager (i believe he was Jeremy McFarland), he blurts "I'm not here to have a conversation, I'm here to say See Ya!". Just like that, the manager walked back towards the building and we walked away without another word. I've never been so disgusted and disrespected in my life. We drove 45 minutes to see this truck...THIS IS ABSOLUTELY THE WORST DEALSHIP I HAVE EVER VISTITED thanks for their sales manager. If you're looking for a respectable dealership who will appreciate your time and business, look else where. We were at Walser in Bloomington and even though we didn't find the right truck, they were outstanding from the moment we walked in to when we walked out. They're also under a huge expansion/renovation which explains the contrast in customer service. To the Owner(s) of this dealership, you may want to investigate this further. Selene has my number.

trucks with Main Motors. I’ve yet to be disappointed in their service or attention to detail. Charley, who’s only been there a couple of weeks, did a great job helping me find my newest truck. I be coming back.

Service has been good. A little lax on follow up after vehicle purchase.

was found, parts ordered I return Suburban (NO loaner provided) repair was attempted Drove my truck home upon arriving home motor was smoking extremely bad. Truck was then towed back to Mauer, This was huge inconvenience was going out of town with family did not have my 8 passenger (NEW) truck to go. Monday received call said no issue just radiator Fluid was spilled all over exhaust. Now when I drive my 2023 it absolutely smells horrible. Burning radiator fluid . Just what I want to drive around and smell, it is so bad that my cloths smell like this when I get out of truck. I WILL NEVER use this dealership again, they have destroyed my truck no longer has new truck smell, smells like a pierce of crap. This is how you service a $70,000+ vehicle with no respect for the ownership of this. I will make sure to let all know not to use this dealership

wanted. Very knowledgeable and pleasant sales staff.

and friendly. Got me in right away and took care of everything. I was very appreciative.

courteous. I am usually happy with their service. The shuttle was a long wait the day I was there which is very unusual.

00 each for labor to replace engine air filter and cabin air filter is a bit extreme. Would charge the same amount had they put the dirty filters back in?

timely manner didn’t wash car when done

But they never do everything you ask them to do or check.

we needed a complete set of tires; we recently replaced all four tires - hmm, that's weird. The vehicle side detection sensors required servicing, the service dept said we needed an entire wiring harness for the system, and it would cost $1500.00 - hmm, doubtful. Service said we needed front brake work, and the cost would be $475.00 - hmm, we recently had brake work. I paid for my oil change and moved on PERMANENTLY!

dealership and I continue to have Mauer service my car and am happy with their service..

going back for service and sales.

try pushing anything extra on me.

service done here. I have been satisfied with the service throughout the years. It's always been a good experience in dealing with the service technicians. They explain what they plan to do and then always talk to me again when they are done.

couple of hours! Great Service! Happy with the results! Very clean dealership! I would recommend them!

vehicle I mentioned the check engine light was on. Also, the fact that this had just happened in the past two days. The staff made no effort to address this issue, simply told me the the technician was booked out at least. a week. No effort to make an appointment with the technician and no help in explaining what the issue might be that caused the light to come on. The customer service is disappointing, this is the only place this vehicle has been serviced since it was bought new at this dealer in 2013. I may not be back.

the truck we were looking for and Michael Peterson for the paperwork in making it happen! You guys are awesome!

did and the required maintenance for next time. The rep at the checkout also applied discounts when asked.

an issue after servicing. I brought it back and she took care off it 100%. Customer service is all about how you treat the customers.

technicians did a great job with the service work. Identified a couple of other items that need to be done under the extended warrant and scheduled a follow up visit.

me it would take 2 to 3 hours but I was finished in about 1 and a half hour ! Thanks for taking care of me in the same day and replacing it so much faster than expected!😉

and comfortable. Helped with getting my phone paired with the car and called me after to see how things were going.

had been told ahead of time that I needed to pay for it though.

and beyond!!!!!! great great great great great great great great great great great great dealership.

days later I had heard nothing about my accessories, I called and when it was brought to their attention, they had my accessories there and with insistence on my part they were able to install them that same day. My point is that how long would it have been if I hadn't called, and how much sooner could I have had them.

Felt we were given good information in a very relaxed setting Overall a very good experience Financial information very articulate and factual No complaints at all!

Awesome experience purchasing my new car. Great work from Ron in assisting me with my many questions, very helpful and no pressure. Stress free!! Would definitely recommend family and friends!!

over the vehicle afterwards. Wendy and Michelle as I was paying. All very friendly and polite.

since October 21st. Over 10 weeks and the work is not yet complete. Horrible to work with, does not return phone calls. Completely unacceptable customer service and time line. Never, ever will I use the main motors body shop again nor will I ever refer any friends or family to your shop.

Changed oil and oil filter, performed routine multi point vehicle inspection Service performed fairly quickly. Still have questions about why my key fob will not always unlock or lock the car doors.

Mike was very helpful finding us the right vehicle for our price range and needs. I would recommend Mike and Main Motor to anyone looking for a vehicle

very good communication before truck even arrived everyone was polite and friendly was shown the new features and upgrades and will call them when i trade for a new truck