Luther Bloomington Hyundai

My salesman, Jack, was responsive, very accommodating, and a genuinely likable person. He even took time to exchange a few texts with me while he was off. The upsell of the service contract at the time of payment was pushed way harder than I expected, which was a bit irritating. Overall, a good experience, with kudos to Jack for being super responsive.

They listened to my needs and were very accommodating.

I purchased a Tuscon from Luther Bloomington Hyundai on a Thursday in August 2024. Josh Thomes was the salesperson and Luke Burfield was the finance rep. Purchase went as expected - Josh was kind and Luke was the typical slick finance guy who made a big deal about getting me all the service agreements I wanted and still coming in under my dollar limit by $15. We signed the paperwork and I returned the following Monday morning to pick up my vehicle. The pick-up was uneventful. Later that same day, Luke called me, said there was an error on the paperwork, that I needed to come back with a check for $500 and sign a revised purchase agreement. I said I wasn't going to do that because that would take the price over my dollar limit. He said the only option was for me to pay it OR have some part of my service agreement removed. Either way, I would need to come in and sign a new purchase agreement immediately. Now, in hindsight, I should have refused and gone on my way. After all, I had my vehicle and a signed purchase agreement. Luke, however, was not offering an out - either I pay the $500 or he would have to revise the paperwork to remove the tire service portion and if I hadn't signed the revised agreement, it would appear the sale wasn't final. I didn't know what the repercussions would be if I didn't, so I drove back to the dealership. After making it clear that I felt taken advantage of and was unhappy, I had them remove the service for the tires and I left. Coincidentally, on my way home, I received a call from Alex Irlin, the General Manager, to ask about my purchase experience. I explained what happened. He understood, said he'd look into it and would get back to me. He never called back, even after I left him two additional voicemails. I also tried Josh, who until this point had been very responsive but now didn't return my calls. I took advantage of the multiple text and email requests asking for reviews to state my disappointment and still no response. I believe Luke and everyone at Luther Bloomington Hyundai missed a very simple opportunity and got away with taking advantage of a female buyer. What is $500 to a large car dealership? They could have easily eaten that amount, allowed me to keep my tire service package and I would have gone away happy and with the intent of being a repeat customer. Instead, months later, I still feel like 3 male employees of this dealership aren't a bit concerned about poor treatment of female buyers. I truly don't believe they would have handled this the same if I was a man. Ladies, be careful if you intend to purchase a vehicle at Luther Bloomington Hyundai. I will continue to share this experience at every opportunity.

dealerships in the future. From finance department to sales to actual delivery of the vehicle i could not have had a worse experience.

No high pressure tactics and a knowledgeable team. Highly recommend stopping by! Andrew D., who was only 3 weeks in the job helped us and was amazing. Speaks highly of how they train in new staff and overall hiring decsions!

in a vehicle. Nate did his best to make me feel respected and addressed my questions with a polite manner. I am a very happy new car owner. Thanks to the staff for great service!

Tracy was great to work with and was very knowledgeable about everything.

salesman. He was so easy to work with and even told me about an issue with the car I was buying a couple hours before I was scheduled to purchase it. He arranged and alternate vehicle for me in case they weren’t able to fix the issue. However, they were and everything went without a hitch. Nate is definitely not the stereotypical “car salesman.” I’d recommend him to any friends and family.

Luis. We were in and out the door in less 2 hours.

experiences ever. I helped my son purchase his first real car at Luther Bloomington Hyundai. The process was so simple. No pressure. No stress. Just plain simple and effortless. Our salesman - AK - was absolutely fantastic. Pleasant. Kind. Considerate. Always smiling. Just an absolute joy to work with. Highly recommend you ask for him. We had done considerable research and knew the vehicle we wanted to see. A certified 2024 Sonata. Mentioned the stock number. AK got the car, even had it washed. We test drove it. Happy, we wanted to talk an out the door price. Numbers (prices + fees) clearly shown on a computer screen (no silly 4 square or paper magic). I did most of the talking, and AK listened. Spoke with his manager a couple times as we went back and forth but in about 15 minutes we had a deal. Really? This is how buying a car SHOULD BE! Louis the finance manager was awesome as well. Ran into a slight issue as we were paying cash, but he helped us make it work. Explained other extras, but no pressure. Deal done, they detailed the car and we were on our way. About 2 hours start to finish. Wow. Can't thank them enough. Highly recommend this dealership. Had so many horror stories in the past, but this was masterclass. Car buying 2025: right here in MN.

purchased a new to us car. He answered all our questions and was kind and professional. We would love to work with him again!

vehicle that we were interested in. On the day of our purchase, he answered all of our questions and guided us thought the important details of the loan. I highly recommend working with Tracy.

helpful to us and that was the reason , we bought car from him and he is very convincing salesman, I hope that the company appreciates him for his great that he does for them.

Worked with Tracy. Communication was excellent, and Tracy provided excellent service in meeting my needs.

Andrew was very knowledgeable about the vehicle. I also received a fair price. He was responsive and reached out to me throughout the process.

I bought a 2022 Santa Cruz and I left feeling taken care of!

It was an easy process with Tracy, and the finance guy. Thanks!!

knowledgeable and today fine job updating us on all of the features of our new car

. We were greeted right when we walked in the door. Our salesperson was very helpful in helping us choose our new vehicle. Was a great experience. Highly recommend this car dealership.

my perfect vehicle, and worked extremely hard to meet my needs/requests as a customer. His communication was great as well.

together and worked hard to secure our business. She followed up quickly with answers to questions we had after the sale, as well. Working with Carrie made purchasing our third new Hyundai a pleasant and confident experience. Thanks, Carrie!

recently found myself in an unexpected situation where my car stopped working, and after consulting with my mechanic, it was clear I needed to buy a new vehicle. I have to admit, I loathe the car-buying process—it’s something I was absolutely dreading. Luckily, I had the pleasure of working with Andy at the Bloomington Luther Hyundai dealership, and I can honestly say he made this experience a complete 180 from what I was expecting. From the moment I walked in, Andy was incredibly patient and knowledgeable. He took the time to understand my budget and needs, and he never once made me feel rushed or pressured. Instead of the usual high-stress sales process, Andy walked me through the different Hyundai models, explained all the features, and helped me test drive a few cars that were within my price range. Since I was new to Hyundai, he made sure I was fully informed and comfortable with the options available. By the end of the day, not only did I find a car I love (a new Elantra!), but I also felt completely confident in my purchase. Andy’s professionalism, kindness, and dedication to making sure I was happy with my decision were beyond impressive. It was like spending the day with my oldest, closest friend—someone who genuinely wanted the best for me, not just to make a sale. If you’re in the market for a new car, I highly recommend working with Andy. He turned what I thought would be a stressful and unpleasant experience into a day that left me feeling confident and excited about my new car. Thank you, Andy!

Very accommodating, they came and picked us up from the train depot! We were in and out of the dealership in 45 min.

himself regarding our purchase of the Santa Cruz. He was extremely helpful and patient as we made our decision. Nate was truly knowledgeable, and able to answer any questions we had and then helped us complete the purchase.

2020 Genesis G70. I was told I had to drop my car off, the night before and it would be the first vehicle worked on since it would take about 4 hours to replace the part. So I dropped the car off the night before and waited to hear from them to say my car was ready. Around 1:30pm the day my car to worked on, I called to check on the status. I ended up having to leave a message since no one would answer the service department's phone. I ended up leaving 2 more messages that no one returned. I finally called the main line and told them the situation and they looked into it. Apparently they had my car listed under the previous owner and when they tried to call her, she never responded. The main operator finally got the head of the service department to help me. I ended having to leave my car there over night again. I then had to argue that since they screwed up, they were delivering my car to me, when it was done. Which they did, but when I got my car back it was coated in a layer of dust. So much dust that the driver use the windshield wiper blades to clean the windshield. I just read on Luther's site that they pick up and deliver you car when they service it. I will never bring my car to that dealership again. They have absolutely the worst customer service I have ever dealt with.

lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes on August 19, 2024. During the finance process, Luke Burfield made an error in my paperwork which resulted in my having to return 5 days after I left with my new Tuscon. My options then were either to pay another $500 to keep the coverage package I thought I had left with, or have it cancelled. Because it was his error, it didn't seem right that I had to "pay" for that. Being presented with no other option, I reluctantly agreed to cancel it but expressed my unhappiness because that coverage was something I wanted. On my drive home from that interaction with Luke, Alex Irlin, the GM at the dealership, happened to call for feedback on my experience. I explained the situation. He said he understood and that he'd see what he could do. I never heard from him again. I left a voicemail for him and two emails over the next couple weeks. No response. Then two days after the call from Alex, Josh called to see how it was going with the new Tuscon. I explained the situation to him, as well, even though I knew it really had nothing to do with him. Josh has always been so considerate and responsive; I was sure I'd hear back from him. He said he would talk to Alex and get back to me. I've heard nothing more from either of them. I realize they've gotten what they wanted out of me at this point - a sale and a clean transaction in their books. All dealerships are fighting for relationships with buyers and this one would have been SO easy for them to maintain. They haven't. Very disappointing.

from these guys. Pleasant, informative sales guy, enjoyable finance gent.

Abdi. He knows what he is doing, and he made me to feel a welcome. Well done, Abdikadir. Yes, I would recommend anyone who wish to buy a car on Luther Bloomington Hyundai to see Abdikadir Abdi because he is the man!

purchase of a Tesla. He was very knowledgeable about the Tesla even though it's not a model they sell very often. He was great to work with through the whole process from test drive, trade evaluation and the purchase. I would highly recommend him to anyone looking to buy a car.

lazy, Offered no discounts on a Genesis GV80 apart from a manufacturer's rebate. Sales tried to disclose it as a discount. Visit was on 7/25/2024.

worked with and I told him so. My partner, Joan, agreed, too. I have never bought a Hyundai. I recently bought a Chevy Tahoe and the experience with the salesperson was not good. Cesar was honest and direct and he knew the answers. We felt like he was genuinely excited to help us find the right car. I expect that my next vehicle will be a Hyundai if we can buy it from Cesar. I wouldn't want to work with anyone else.

Manager seems non existent and when contacted problems only get worse. Suggests using competent people not here. Manager seems to be just going through motions. Really not involved and not understanding seems like dealership is on a bad autopilot.

I felt welcomed, everyone was friendly, helpful and I am so happy that I decided to go there; I drove away in my new vehicle happy as ever! The whole process was very simple and fast!

Also Ben in finance! I had a great experience with this dealership !

Could not get a better person to assist with the car buying experience.

I’ve had an issue with my key fob for my 2022 Tucson that I purchased at this location for the last 6 months. They refuse to replace it even though is under warranty. Today, I had Jack Edwards (advisor) and Craig (manager) interrupt me while I tried to explain the issue and then shout at me when I disagreed with their failure to resolve the issue. I’ll never come back to this location and I suggest you to take your business elsewhere. I’ve never been more disrespected by so called “professionals” in my life. Both of these men felt completely comfortable speaking aggressively to a customer. They have wasted my time and made me come in for multiple appointments for an issue they had no intention solving. What’s the point in paying for a warranty if people like these two guys make it impossible to use it.

dealership from which I acquired my ‘22 Genesis no longer exists. As a result all service and future sales issues needed Bloomington Hyundai. Never returned calls, and terrible customer service! Went in for prepaid maintenance and they didn’t even reset the “idiot” lights on dash telling me service was due and windshield washer solvent reservoir was empty. Now I have to stare at it daily. Then the piece d resistance was when I attempted to acquire another Genesis, they tried to lowball me and never asked to see my car. Totally contradicted and stepped all over proposal one of their own salespeople gave me! Attitude displayed: we don’t need your business! Avoid these clowns!

Sorry it did not go smoothly with the finance department. Did not appreciate the hard sell to add on maintenance options. The agent clearly had little or no experience in titling a car for a revocable trust. The dealership is currently going through a remodel which made things a little inconvenient.

I've worked in customer service and sales before and could not believe her aggressive approach. As soon as I mentioned wanting to negotiate the price on a vehicle her face and body language became angry and serious saying "there's no negotiation." When I mentioned I had a manager elsewhere willing to work with me she said it was "full of xxxx." I had to remind her to keep her profanity to a minimum because I don't handle myself in that manner and would expect she wouldn't either in her work environment. Nonetheless she had the audacity to say that I was "clearly angry" mind you I'm a very calm person and dislike being that customer who gives others a hard time but I was taken aback by her behavior and aggressive attitude. It was evident she was trying to make the sale and get me out of there and yeah I'll call her out on this rude behavior of hers. Reason I gave the place any stars at all is because of Keith the manager who apologized for her behavior and threw in some mats for me. Josh and Luis were also really great people to work with. My greatest respect to Luis, a gentleman who really knows his stuff and didn't mind explaining concepts until I fully understood them. Recap: avoid Lariah unless you want someone who is unable to keep their impulsive and rude behavior under control just to make a sale. Everyone else was really cool.

and vehicle was not fully pdi on delivery.

Whole process was smooth for the most part

very professional. After getting one Kona we were so happy with the car and the deal, we went back two days later and bought a second Kona. Zack was excellent.

which is the only reason we're giving 3 starts and not 2. A.K. was great to work with. Unfortunately, on our drive home we received an unexpected front end collision light. At the direction of the dealership, we turned the sensor off and back on to reset, which worked for a period of time, but then received the same light. We were directed to bring the vehicle in but have not received any additional information, since, after 5 days. To add, we were still owed a second key, which we still haven't received (after 3+ weeks). Phone call to service department couldn't specify status of vehicle, and after prompting on status of missing key indicated I would need to follow up with salesperson. The perception here is Luther is great at selling cars, but struggles with customer service after the sale, and possibly a gap in servicing of used vehicles being sold. Worth adding, the pre-approval process online for financing offered a much better rate than was offered at the dealership. Only after prompting were we offered that rate, which seemed odd.

yet he went over everything thoroughly for me. He had the car ready for me when I arrived, and upon buying it, he had it spiffed up all nice for me in record time. So thank you to Tyler. As a PS - I look forward to when your new building is finished as it was cold in the offices and not at all private. Not your fault so I am not being critical, just saying.

The entire process was very efficient even though they were crazy busy because it was Black Friday.

end. He and the detail guys all stayed past close to complete the process.

budget in one day.

The first vehicle I test drove was filthy. I wanted to purchase a different color of the same make model but dealership was not willing to work a deal.

Looking forward to coming to the new Genesis location. My Genesis GV70 2.5T Select is top notch and a blast to drive!

He had the car ready for me to see when I arrived to test drive. He listened and was respectful when I told him we needed to be in and out quickly. Romelo in finance was equally respectful and very non-pushy. Very happy with our vehicle and we will definitely be back for the next kids car. Thank you Josh and Romelo.