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Long Subaru

7 Sutton Road · Webster, MA 01570

4.9

from 609 reviews

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Reviews (609)

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Showing the latest 50 of 609 reviews.

ServiceJuly 2026

Very professional staff and techention explains and will

show you what they see that needs to be repaired. Dealership offers a senior discount along with a military discount which most dealership don't

partycow1685

1 review
How we checked this
  • Submitted Jul 16, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJuly 2026

Pleased with service, attention to my concerns, and in

and out reasonably quickly without an appointment. Mike was very helpful and appreciated his follow-up call.

MEHARAN3032

1 review
How we checked this
  • Submitted Jul 12, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesJuly 2026

Bought a car on Thursday went to pick it up Friday at

two. An appointment that Dan gave me. Dan was too busy. Came back at four. He was still too busy thankfully there was a young lady in there. I could at least get the keys for the car. you should’ve told me once I signed the paperwork you didn’t want anything to do with me. I would’ve got the keys from her in the first place and not wasted my whole day.

Wpayne870

1 review
How we checked this
  • Submitted Jul 11, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJuly 2026

I always like having my car serviced at Long subaru.

I trust they will get it done and done right the first time. I like the peopke always friendly and kind. I recommend Long to my friends and family.

SHBUSI

1 review
How we checked this
  • Submitted Jul 10, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJuly 2026

Mike communicated clearly, explained to me everything

that was scheduled to be performed, and contacted me about additional work that should be done. He was timely, professional, and informative. He also made an effort to connect with me on a personal level asking about my kayak racks and where I like to paddle.

KGAVIN925

1 review
How we checked this
  • Submitted Jul 4, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJuly 2026

Great service and Mike was able to get my son’s car all

check out with short notice

JCLOUGH

1 review
How we checked this
  • Submitted Jul 4, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJuly 2026

Extremely helpful & professional.

I appreciated Mike's help from beginning to end. I felt like I was getting top notch advice.

BRUCE181

1 review
How we checked this
  • Submitted Jul 1, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesJuly 2026

Lisa was very kind and knowledgeable.

She offered great advice and I would definitely recommend her.

HELLOCECILEL

1 review
How we checked this
  • Submitted Jul 1, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2026

We had a very positive experience dealing with the Long.

Our sales representative was very knowledgeable and communicative during the entire process

BELLIOTTPSB

1 review
How we checked this
  • Submitted Jun 27, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2026

It was a lovely experience, and Scott Brill was an

amazing and accommodating sales representative.

SUNSHINEJ_2485

1 review
How we checked this
  • Submitted Jun 25, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Oil change completed same day was contacted and kept

informed of when it would be ready

TARAKARAPANOS

1 review
How we checked this
  • Submitted Jun 25, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

No pressure from the salesman, fair prices, positive

experience. Would definitely buy another Subaru from Long Subaru!

lindataylor

1 review
How we checked this
  • Submitted Jun 24, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Pleasant experience purchasing our Forester from Long

Subaru. This is my 4th Subaru that I have purchased from Long Subaru

lindataylor

1 review
How we checked this
  • Submitted Jun 24, 2026
  • No proof of purchase was attached, so this review is unbadged.
SalesJune 2026

Awesome service throughout my journey getting my new

crosstrek sport. Than you for everything you have done for me

TLEBOEUF

1 review
How we checked this
  • Submitted Jun 23, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Very professional, accommodating and courteous.

Everyone went over and above what I expected. Hood of the car looks great, gas gauge is now working.

CFGOLDEN

1 review
How we checked this
  • Submitted Jun 20, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

I’ve been using Long Subaru for service for 12 years and

they have always done an excellent job serving my cars

PAUL.CROWLEY.JR

1 review
How we checked this
  • Submitted Jun 19, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Oil change, nice people to deal with Nice, nice, nice,

nice, nice, nice, nice people to deal with

PBBOMBARD

1 review
How we checked this
  • Submitted Jun 19, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Always welcoming, pleasant and knowledgeable!

Love long Subaru. Thank you long Subaru in Webster ma!!

JLHODGKINS

1 review
How we checked this
  • Submitted Jun 17, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Service at Long Subaru consistently exceeds my

expectations. Timely, professional and accommodating. Thank you for such a great operation.

SS

1 review
How we checked this
  • Submitted Jun 15, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Place is clean and friendly Staff are polite and

helpful. Easy to get to you with garage opening and you drive right in.

PTJANKA

1 review
How we checked this
  • Submitted Jun 11, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

All are friendly, competent, and recommend what should be

done for service, The dealership provides amenities to customers satisfaction. Thanks,

NORBARCH

1 review
How we checked this
  • Submitted Jun 9, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Great place to do business with!

Sales staff is friendly and professional. I would recommend them to all my friends and family!

Webster resident

1 review
How we checked this
  • Submitted Jun 9, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Friend smart staff.

They cared about the inconvenience of the repair. Great people. Can't wait for my next wreck!

Drelinger

1 review
How we checked this
  • Submitted Jun 8, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Staff are friendly and helpful.

The free loaner car was very much appreciated. I know that parts and labor are expensive everywhere, but I have brought my car back to long where I bought it for everything from oil changes on up. They are the best.

tkelleher0

1 review
How we checked this
  • Submitted Jun 6, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Staff always pleasant and polite.

Never any pressure to add to requested work. Excellent waiting area.

FARMERIK

1 review
How we checked this
  • Submitted Jun 6, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

I needed an inspection sticker for my new car.

Service was quick and cheerful. Everyone was very pleasant.

CAROLLEE54

1 review
How we checked this
  • Submitted Jun 4, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Staff cleaned some impossible to remove material from my

drivers door and made it look like new. Could not believe the great results that happened. Very happy with the job done.

DINOTATA

1 review
How we checked this
  • Submitted Jun 3, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

I was pleased with professionalism of the staff.

They kept me informed about the progress of the work and provided a loaner car. The workmanship was top notch and I plan to keep my Subaru for many years.

Lee

1 review
How we checked this
  • Submitted Jun 3, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Excellent work and great job Customer service was

courteous and professional and helpful. I will definitely recommend this dealership to friends and family

ELIZABETHJERZ

1 review
How we checked this
  • Submitted Jun 2, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

The dealership is staffed with knowledgeable people and

great customer service they are my go to dealership for service on my Subaru

TIMOTHYMILOTT

1 review
How we checked this
  • Submitted Jun 2, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceJune 2026

Brought my fleet car in for service and it was very easy

to set up an appointment. I enjoy coming to this dealership for maintenance because they are quick, and best of all, they have a comfortable and clean customer waiting area. And all the employees are helpful and very friendly.

Stephen B,

1 review
How we checked this
  • Submitted Jun 1, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Service is done in a reasonable time.

Everyone on staff is friendly and accommodating and. will answer all your question. Pleasant waiting area too!

LADAARTS

1 review
How we checked this
  • Submitted May 30, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

THE MANAGER WAS VERY KIND AND HELPFUL IN MY TIME OF NEED.

EVERYTHING WAS EXPLAINED TO ME SO I COULD PLAN AHEAD

robert wiik

1 review
How we checked this
  • Submitted May 23, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

I have a used outback that was not purchased at a Subaru

dealer in the area. I am a newer customer to Long Subaru after going to another Subaru dealership in the area. Long Subaru service department has been amazing thus far. The atmosphere and service reps are friendlier than the other dealership. Show more concern.

gmb61415

1 review
How we checked this
  • Submitted May 22, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Quickly responded to my request for service.

People were easy to work with & made sure my vehicle was in top shape when returned to me.

ECPERRON

1 review
How we checked this
  • Submitted May 22, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Long Subaru always provides great service.

They have great & knowledgeable personnel. I would recommend them to anyone looking for good service.

merlin1959

1 review
How we checked this
  • Submitted May 19, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Long Subaru is a dealership that really cares about it's

customers. The building is immaculate and the employees are very polite and helpful. Work was performed on my vehicle in a timely manner, and was expertly done.

CABACHAND

1 review
How we checked this
  • Submitted May 17, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Service was excellent.

All necessary documentation’s were prepared for me . Great accommodation with meetings and showings of the vehicles at the dealer

DROLGA68

1 review
How we checked this
  • Submitted May 15, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Long Subaru has always had great people, consistently

solid service, knowledgeable, engaging, respectful and mostly important for me flexible when life throws curve xxxxx

CHRIS_CINI

1 review
How we checked this
  • Submitted May 12, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Only place that services my cars.

Mike makes sure the service done right and lets me know what's needed due to time because we have low mileage. Always go when he's there.

STITCHNSTRUM

1 review
How we checked this
  • Submitted May 9, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Josh worked directly with Subaru on covering costs on a

service issue , out of warranty and resolved the problem.

tollisac

1 review
How we checked this
  • Submitted May 8, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

The team here is great and always take a care of me

whenever I stop in. I feel they do truly care about providing good service. It’s also nice how most of them know me by name and always great me with it.

SHTHE

1 review
How we checked this
  • Submitted May 4, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Service advisor and staff were responsive and easy to

work with. Turn around time was quick.

J Burnham

1 review
How we checked this
  • Submitted May 4, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Constantly communicating about issues and price.

Let me take a courtesy vehicle. Treated well Excellent

LIKETHETREE

1 review
How we checked this
  • Submitted May 4, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Able to fix a part still under warranty and the courtesy

vehicle was great while other parts were installed

MEAGAN9494

1 review
How we checked this
  • Submitted May 3, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

It was fast and good results Sorry I can't write more but

please also note that you guys are expensive so I kinda expect the quality you deliver

CHARLOTTE_ECKLER

1 review
How we checked this
  • Submitted May 1, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

Great service .

Always comfortable to sit and relax . Clean waiting area and pleasant atmosphere.Kathy Bernard always has a great greeting! She sold me my new Forester.

ARMLI02

1 review
How we checked this
  • Submitted May 1, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceMay 2026

They were very professional, knowledgeable, helpful and

friendly. I really appreciated the excellent communication they maintained with me and with the insurance company throughout the entire process. They went above and beyond to be helpful. The work they did on my vehicle was of the highest quality. Some of our neighbors even remarked that it looks like a brand new vehicle! I could not be happier with the service I received. I would absolutely recommend them to my friends.

Don

1 review
How we checked this
  • Submitted May 1, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceApril 2026

1.5 hrs for a oil change /tire rotation is way too long

to wait. I was told it would be an hour wait

CHABS44

1 review
How we checked this
  • Submitted Apr 30, 2026
  • No proof of purchase was attached, so this review is unbadged.
ServiceApril 2026

The personnel are easy to work with.

The dealership is convenient My car is always ready by the time I requested and usually earlier

daleyjoanne

1 review
How we checked this
  • Submitted Apr 30, 2026
  • No proof of purchase was attached, so this review is unbadged.

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