Kia of Cape Coral

their duties and interested in getting me the best deal possible for my circumstances. I had a vehicle and number in mind that they were able to achieve working as a TEAM. Second vehicle purchased at CC KIA.

. He was awesome!! Very helpful and polite and got me exactly what I was looking for

They hooked me up with a new Telluride and fast tracked the paperwork like the pros they are. Thank you!

J was awesome. Second vehicle I bought from him and this dealership. I told them up front what I was thinking and where I needed to be on figures. The deal was DONE before I even went back after dropping my trade vehicle off. No back and fourth, no games. The overnight test drive is also another reason I like to do business here. Very accomadating!

Harrigan as we navigated our way through several cars and decided on the Sportage with the Prestige package. Mark was incredibly patient and informative with his expertise and once we agreed on price, he was spot on with follow up.

Sunday as we were trying to charge our new EV. We tried this for the first time on a road trip and he was there to help. An Angel he was. Thank you Kia for having this wonderful young guy employed by you. We did not buy from this dealership as we live in Lakeland, FL and was in Cape Coral for a family visit.

We recommend him Highly ! The man was informed and very knowledgeable. All the personnel we delt with were a pleasure to work with. The finance personnel were very good and when a mistake was pointed out , quickly corrected the mistake. A pleasure to do business with Kia.

Greeted right away. Salesman met me on the sales floor after a few minutes. Offered a test drive and was able to proceed easily upon return. Salesman was laid back and I never felt any pressure from anyone. Ease of the process was good and all questions were answered satisfactorily.

because the passenger window was loose, had an appointment, 3 hours later it had still not been looked at so I decided to come back another day, the service department said to come when they first open at 7am, so I made a new appointment for 7am a few weeks later, I was the third car there, when they opened the garage, employee came out to me and I explained the situation, I also had a new issue that began last week, my washer fluid had stopped dispensing, he told me it would be $180 for them to run a diagnosis for each issue that was occurring to see if it would be under warranty or not, if it was not then I would responsible to pay for the repairs and the diagnostic fees, I had already drove here twice at this point so I took the gamble and agreed. He then advised me that there was a service due at 4000 miles, mind you the Kia maintenance schedule on the car and the app says the first service is due at 7500-8000 miles, my car only has 6000 at this time, he said not to go by what the maintenance schedule says or the vehicle or the app, because we live in Florida, the “harsh conditions” on the vehicle means it should be changed sooner and if I did not have it done now he would note it in my account that I declined getting the vehicle serviced therefore the warranty would be voided and none of this work would be covered, he advised the service would be $203 I agreed at this point because I needed the warranty work done and I had a coupon since some point soon it would need to be done anyways. I signed the papers and sat in their uncomfortable waiting room which consists of wood chairs and tables. It took around 2 hours until he came to me and told me that apparently RainX caused the washer fl pump to clog supposedly this is a known issue for Kia but does anyone tell their customers that or perhaps maybe put a sticker on the container saying not to put RainX in it. He said he talked with the service manager and they agreed to cover it this one time, to not use RainX again in it, they would refill it if I needed some, just stop by. Again the washer fluid was empty so I stopped at the store bought some and filled it who knew this would be an issue. He said I only had to pay for the service charge today which was the $203, I’m not sure how an oil change and tire rotation equals $203 but at this point lesson learned I would bring it elsewhere from this point on I just needed the warranty work done. The advisor applied a $25 coupon for the service which I’m sure didn’t cause a huge loss in their profit considering how much the first service was. The advisor did originally tell me this could take most of the day to just diagnose the problems and the service maintenance was the least of the time, it did only end up taking 2 hours, I live half an hour away from this location but it is the only Kia. I’m not sure what changed from the time I arrived to when the vehicle was finished, I am just glad the issues were fixed and I only “paid” for the “maintenance service”. They refused a rental and the shuttle only goes 10 miles. I checked the vehicle when I left to make sure the washer fluid was working, it was which is what I mattered. When I did get home I found my radio antenna sitting in the passenger seat i went to check the rear wiper and turns out they had not put the antenna back on. Why they took it off I am not sure, he did say they washed it but I’m not sure why they would take the antenna off and not put it back on that for that. Luckily this was an easy fix and I was able to just screw the antenna back into the vehicle. The radio worked fine after that. Also be advised in this “maintenance service” for $203 the engine or cabin air filter are not included, on the paper they were marked as needing to be replaced, the advisor did not mention this at all when I got the vehicle back but I will replace those myself as it is not hard.

negotiations. I would highly recommend Bailey as he will work to get you the best deals possible.

he never fails to be helpful whenever I go by the dealership and assist me with any needs or questions I have.

annoying. This is FLORIDA not new jersey. Plus no car cost one dime down.

Your commercials are irritating and are turned off every time it comes on. I will make sure i do not shop Kia's

salesmen he took great care of me and made sure I left with the vehicle I wanted, highly recommend working with him.

I walked away and then they callled me back and negotiated better terms. Christine (was her name I think) was great and super knowledgeable and helped save the day

If you are in need of help and need that car go see Anthony. Ty for everything.

I negotiated a price on a '24 Kia Telluride and went in to sign the paperwork. I confirmed the agreed upon price with the salesman before sitting down with finance. The dealership was closing and there was a LOT of paperwork to go through. Somehow the price had been inflated by $2,995, which I noticed the following day. Coincidence it was for the same amount as the dealer prep charge they had agreed to drop? An honest mistake. Or so I thought. I contacted the dealership and informed them of the mistake and presented them with the document clearly showing the correct, lower price. It had my name, my salesman's name, the sales mgr. name, VIN... so no mistaking it was for the same vehicle. It was in writing. After many delays, the finance guy contacted me. The General Sales Manager had determined the document was invalid because it was not signed. I asked if I needed to get an attorney and was told that, since I said the word attorney, he could not speak to me any longer. I had inadvertently signed the paperwork for the inflated price. An honest mistake. A $2,995 mistake. I escalated my request for a refund to the Customer Service Mgr. She said she would look into it. After over a week she gave me the same answer, the document with the negotiated price was not signed so they would not correct the mistake. If the mistake was in my favor, they surely would have expected me to correct it. And I would have. What should have been an exciting time has turned into dread every time I see my new car. I write this review in the hopes that I can save somebody else the nightmare of dealing with these shady characters.

be, service and honesty is definitely missing.

I made two appointments for a prepaid service maintenance and they wanted me to leave my vehicle overnight. Absolutely ridiculous. They are the rudest people.

Recently purchased 2023 Kia K5 and was asked if I wanted window etching, battery protection which I DECLINED. Vehicle included these item which I was not aware of. Salesman Latre Hilliare along with manager Jeremiah should have brought me to another vehicle without or at least mentioned that car was already equipped these items. Then the finance guy Teddy added the battery protection onto the invoice. BEWARE of these CROOKS.

owners because the service department sucks I took my there they put the wrong tire they wanted me to new tires 😢 they claimed that the rotate my tire charges $29:99 called my service personnel never returned my call recently a rock bust my condenser they claimed they fixed it now my ac not working call on 5/12/23 we only have appointments for tue while due there negligence this is ridiculous with the heat 😢 I wouldn't recommend this place

it was made extremely unpleasant by my salesperson Alec who let me go through the entire process before telling me my co-signer would be put first on the loan, after explaining to them that that was not an option, they continued to put her first on the loan. After buying the car, not only have I had multiple issues with my car, I did not receive the “Welcome Kit”, after three months I still have not received it. It was my understanding that I was supposed to receive that the same day. After being talked to like my car sale did not matter, being talked into a loan which did not match the details I asked for, and not receiving my welcome box from a 3,000$ “Kia care package”, I can definitively say I will never return to this Kia dealership.

1:00. There were several professional looking salesmen standing as if they were eager to make a sale and then there was a girl with long, dark hair sitting down on her phone as if she couldn't care less. Having worked in the car business years ago, it's a poor look for the dealership and customers looking to buy may turn away. Not a good look.

How your sales teams handle certain situations. We contacted Kia of Cape Coral because of your advertisement and promotions. Also, the advertisement of if you have bad credit but bring home atleast $350 a week you can get upto $25,000 in finance. Well I have bad credit, I make $55000 a year and have an Altima that with the appraisal of $7k to $8 it would leave me $5 upside-down and with the finance of upto $25000, you offer should cover that $5k and still leave me upto $20k to work with towards another vehicle. However, your sales rep did not offer anything that is advertised and asked for a ridiculous down payment that after Ian, no one can afford who is trying to still recover from the damages! So am I to assume that the advertisement you have is not true? It's false advertisement? That's not a good look on your company.

Been customer sense 2017 when we leased our first kia & few years latter bought kia when was Fuccillo. Things have changed a lot sense for sure, was forced buy a kia k5 on other coast after the hurricane as our car got flood was totaled. bought extra warranty for tire & of coarse had blow out month after buying the kia. called KIa of cape coral to checked on tire & told them i had tire warranty. said no problem have 6 tires in stock would take care of it. made appointment next day & arrived 15 min early was waited buy Mark service consultant. after 45 min wait, was told that they sold all tires had nothing in stock. so asked when would be back in stock was told that couldn't order me one until my tire warranty company approve it. left paper work with Mark who said would call get it approved. Well called him 6-7 times over next week check got run around every time. What a joke for staff quieting, short handed finley last 3 times i called he never returned my calls. Went to Galeana Kia got me in & everything was fixed in lease than hour from start too finish. So thats were will be buying & servicing my kia from know on. WM SEAMON

come in first ,probably to hustle you in to more expensive vehicle Thank you

process could not have been any easier.. Found one used a couple years old and got the deal done real fast. Never had an experience like that. The whole staff was friendly.. Thank you Mark

Great advertised price and poor trade in deal but the charges for dealer -provided benefits, pre-delivery fees, & "Advantage package were excessive driving the price up by over $5000 before tax/title/registration fees.

center is really poor quality they cannot return calls and apparently they have too many lube tech and not enough real mechanics

I drove in today December 26, 2022 about 10:00 am. I parked a bit away and I saw a Saleswoman come out walking toward me in the cold air to greet me! 50°❄🌬😂 Wow! That was really nice! My hands were cold and Christine Vesce offered me a Hot Coffee...Thank You So Much Christine! 🍵 After I warmed up Christine walked me around the parking lot to view the Kia Sorento, Sportage and Telluride. I like that Kia put thought behind the details of their cars. I noticed the back had plenty of grocery, camping and storage room and the Engine area had room to work on it as I do my own repairs! I always bought 4 door Sedans and now I'm looking into SUV'S as I don't own one and I need more room. I'm still shopping around because I like to compare details! However , I'll be back! 😂 Ask for Christine Vesce, Sales Specialist... Beautiful Friendly Smile and Knowledgeable! 👩🏻 Thanks again! Doug Smolinski...

thought i would get my final car from this location. Always have what i'm looking for,

but we have returned there 2 times to deal with Marc Lima.He is down to earth and I trust him completely to deal with me honestly.

your lot! His dedication & willingness to assist is indescribable! Thank you so much Matt!

The communication was spot on with Paul Tremblay.

He listens to what you need and helps you find the perfect car.

When leasing the vehicle, I was treated professionally, trying to buy the vehicle, a cash transaction, it was the opposite.

trade-in but ended up 16000

her. She’s amazing.

Matt helped us get into a wonderful vehicle and was just absolutely awesome

have it on work that was not done right three times

6 months from Jerry Lopez and everyone at Kia were amazing they make you feel like family love my new Kia Sportage Jerry went above and beyond it was greatly appreciated thank you again to everyone at Kia

recommend both …Ask for Peter or Bobby

impressed 5*****thank you

We were pleasantly surprised with his no pressure, low key approach to the sale. We will highly recommend Kia of Cape Coral.

helpful. We lost our 2020 Rio to Hurricane Ian and this was especially difficult for us. Thank you Paul for your expertise and kindness.

FANTASTIC. LOST MY 2021 FORTE DUE TO HURRICANE IAN AND MARK AND STAFF COULD NOT BE MORE HELPFUL IN GETTING ME A NEW 2023 KIA FORTE WITH NO HASSLE OR INCONVIENIENCE. GREAT WORK TEAM.

buying a car! He was prompt in answering questions, flexible in scheduling to meet with us when we had to change our appt, and patient through the the whole process! We would recommend him again for sure!

everything before sell, the car.

in the service department I was introduced to Paul Alvaredo a Salesman who wanted to help me with a car that I could be comfortable with. I’m handicapped and my Kia Soul was not a good fit for me. I could not reach the tailgate to close it and sometimes when I did close it I would hit my head and I was afraid that I would really hurt my self. Paul said that he would never sell me a car that I wasn’t able to handle. He worked with me but the payments on the new car were not affordable for my budget. He worked with me getting in and out of the car and it had the automatic tailgate lift. But it was still out of my budget so he showed me a Sportage that had been in the dealership for more than 30 days. And he was able to get me a monthly payment that I could afford. He was very patient and helpful with me and he told me that he wouldn’t sell me a car that I couldn’t get in and out of and that I was comfortable with. Paul was one of the first salesman who took his time and patience with me. This was the third Kia I have purchased since moving to Florida. Paul Alvarado is very knowledgeable about all the features on the Sportage and took his time in going over them with me. He also told me if I needed any questions answered to call him anytime, that no question was too small for him and he was there to help. All the people I came into touch with were very patient and helpful with me. From Chris Mandich in Service, Paul Alvarado in Sales and Teddy Polanco in Finance. They made a very difficult time for me into a pleasant and thankful time for me. I absolutely LOVE my new 2023 Kia Sportage.

Talking with Mark Harrigan. Great customer service. Bought my KIA Carnival here and have been treated like family ever since. If you want to buy a car. This is the place.