Key Cadillac

one morning. My new 2024 Escalade had exceeded the mandatory 5000 service miles. I could not get this service done prior to leaving Peoria, IL for Minnesota for the July 4th holiday. I explained the need to get the service visit done to Service Advisor Karen Kukla. Ms. Kukla agreed to get the work done without an appointment to allow my return trip. I left the vehicle at 7:15AM and received a call before noon that the work was done. I appreciate the service of this employee. The response was "I'll do whatever I can to assist". This positive response was greatly appreciated and the quality of the service exceeded expectations.

Ryan was very professional and thorough. I am also very happy with the follow-up to make sure everything is going well with my XT4.

tech spun lug nuts all over wheels and damaged all 4 wheels and 20 lug nuts! Socket to short! showed service manager says he would get back to me. Never did, several phone calls to him with messages and emails no response! What a way to do business! Poor customer service!

best! I service all 4 of my GM vehicles here. Jason/Kara in service are always helpful and fast! Anthony in sales and Ryan used car manager are awesome!!! Got me into a car while i wait for my escalade!

Cadillac. The transaction went very well!

Brian Thoresen and the rest of the team at Key Cadillac. Top notch from when I walked in the door until when I drove away in my new vehicle. Highly recommend.

appointment. My car started telling me the rear tire was low so I immediately headed for the nearest Cadillac dealer, which was Key. I walked in and told a salesperson my tire was low and I needed air. He told me to pull it into the garage. When I did this very nice lady was going to put air into my tire but we noticed a piece of metal in the tire. She asked if I wanted them to fix it, to which I agreed. I was offered water and coffee while I waited. She came back about 20 minutes later and said they couldn't fix it as it was damaged too close to the edge. So they replaced my tire. After I paid, I came out and my car was shiny clean. They had washed it for me. I know that Cadillac dealers wash your car for you but I did not expect it since this was not my regular dealer (I bought my car from Luther Cadillac and that is who services my car). I knew if I could make it to a Cadillac dealer I would be okay. I was treated exceptionally well by a dealership that did not sell me my car. The service was excellent and the customer service was beyond wonderful. I would highly recommend Key Cadillac! Great service and AWESOME customer service!!

Cadillac, in Edina, Mn. Our Sales associate was very professional and easy to talk with in a No/Low pressure environment. Anthony Peluf actually creatively saved what I thought would be a NO DEAL by researching and extending Our warranty on our barely used New car. Had it not been for his creativity and good listening We would not have purchased. The closing was seamless taking less than 30 minutes. Thank You Michael and Your Team at Key

As we live in Minnesota, I figured it was time to purchase a jeep! I contacted Key regarding one that I feel in love with that was on their website, and they set me up with Brian. He was not only pleasant, but treated me with respect -- as a woman buying a car on her own, that kind of treatment goes a long way. In the past, I've purchased vehicles that were of a different brand than the dealer and I always felt like I was being pushed along, however that was not at all the case here! It was an easy decision to purchase the vehicle with Brian, and Ryan, who set up my financing, made it even more smooth and effortless as we went over every line of the paperwork with me to make sure there were no questions. BEST Experience I've ever had! I should probably mention that shortly after I took my Jeep there to get an oil change, even though it was not a Cadillac just because I already trusted them. Their service techs were more than happy to help, and while I waited I just went over to Caribou--always a nice perk! My vehicle was done and ready for me to take within the hour! Again, Best experience ever....don't question it, just go to Key!

from Key Cadillac - both Cadillacs and off brand. The sales process from the CTS was the same I received on my most recent Challenger, FANTASTIC! It is refreshing to know that no matter if I am buying the dealerships brand or an off brand, I will be treated with the same fairness and respect. Brian and Lisa were amazing, I especially liked the follow up thank you call from the owner Michael Stanzak! He mentioned he calls everyone to thank them for their purchase, I find that level of care tremendous in this day and age. They have earned a customer for life, I have also referred 5 friends and family members who all share my level of commitment to Key Cadillac. If you like being treated as another sale, go elsewhere- if you are looking to have a fun experience, get a great deal, and be treated with respect as an individual, GO TO KEY CADILLAC!

Everyone I saw was super friendly and a true joy to work with. Made me feel so welcome and never felt pushed like I had to do buy today.

service team has been exceptional to say the least. Very professional and friendly.

It was more than worth the 100 miles for the best service and best deal I could find. I searched for quite sometime for just the perfect deal. I was hesitant do to the fact that the vehicle was 100 miles away, but they did everything for me. by the time I get there the paperwork was ready to go. Between the paperwork and the training on my new Equinox I was out of there in less that 1 hour. Key Cadillac went out of their way for me and I could not be more appreciative. I would recommend Key Cadillac's team if you need help through all aspects of buying a car, and training on the ne technology like me. They were so patient with me. I will use Key Cadillac again, and will recommend them to everyone. Thank you Key Cadillac for making my car buying experience a breeze.

Yes, I did it again. More than worth 2-200 mile round trips. I was looking for a specific vehicle for our road trips and trips to see our kids. I watched their site like a hawk because I got such a good deal on the first vehicle, my Equinox. I spotted the Buick Encore as soon as it came in. I called them and they put it on hold for me. The paperwork was ready before I got there. The car was ready and they were so nice to train me on how to use everything. This team goes above an beyond to make sure their customers will come back. I don't think I need another vehicle, but when I do I know where I am going. Thank you Brian in Sales and Ryan in Finance for helping get the exact vehicle I was looking for. This is a great team. I will be using them again.

for over 25 years. I have seen them go above and beyond many times over. Always a great dealership experience.

compliments! Go and buy your car there! Great pre-owned selections! Probably great new vehicles as well:)

Everyone from Gerry my sales rep to Kyle the manager was awesome to work with! I also love the service Dept they always give me a new Cadillac to drive while mine is in for service!

there for all of my services. Recently was told my warranty does not cover my oil changes even though my warranty was valid and the manager Branden said “it does take a lot of time to process a claim for an oil change so we would rather not”. Said it is a 4 year warranty and 50k miles, I haven’t reached 50k miles and I confirmed my warranty was until 2023 so Branden just didn’t want to do his job. Transferred my business to Luther Cadillac in Roseville and couldn’t be happier. Originally was referred to Key from two friends who have purchased vehicles there before and I’m highly disappointed in their level of customer service and refusal to do their job. If I could give -0 stars I would.

Numerous repairs (major repairs and even simple repairs like balancing wheels) have uncovered incompetent service advisors and incompetent mechanics. I should have learned much sooner, but felt that previous visits had to be an anomaly — how could they be this bad?. Unless your car is under warranty and you do not have to pay for.incompetent work, DO NOT BRING YOUR CAR TO KEY CADILLAC SERVICE.

Went to dealership to look at new or demo. Have bought approx. 20 cars in my life, and this was one of my worst experiences. Found a CTS I had interest in. However, in trying to take a little time to think about it and weigh my options, dealership called or emailed me night and day. Once I made my decision to proceed, dealership couldn't care 1 iota about my time and work schedule. It was all about them. When it came time to take delivery of the car, dealership did not want to take time going over the vehicle , which was fairly technical, and glossed over my questions. When I told Tom the GM I was not comfortable with the vehicle because of my lack of complete understanding of it, he responded that if I wasn't going to close on the car right then I must leave and never come back!!! That incredibly rude remark and behavior, together with an apparent disinterest to explain the vehicle fully--but just take my $$$, cost this dealership a sale, as I did have a check from my credit union in my pocket from a loan to pay for the car, plus the title for my trade-in.

Key is fast to respond to every need I have about my car. I have often driven in and they have fixed the issue immediately. I am always given fun and upmost respectful treatment. I have fun when I go, so I love going, regardless if there is a problem with my car. Key makes it easy for me to continue my day by giving me a great rental car while my is being fixed. I find them fast and efficient and most of all the staff is right there to answer my questions and concerns.

My parent's have purchased 3 Cadillac's from Key Cadillac in MN. They always had high praise for the dealership. I have owned 2 Cadillac's myself and have used their service before. My parent's and myself always felt that their repairs were very expensive, but we realized that Cadillac repairs can run high. I've never had an issue until today. My husband purchased a 2001 Cadillac Eldorado (with front wheel drive) "just for fun" to drive in Minnesota during the winters. Earlier today, he brought it into service to ask a mechanic a question and to see if they thought they could fix an issue. What he experienced is shameful. He was treated like a second rate citizen. I am yet to find out who the "Service" person is, but I will find out. Randy Papke was helpful, but when he asked if he could speak to a mechanic, the response he received from the other service person was, "I'm not going to pull one of my mechanics off the floor for someone who drives a car like that!" You have to be joking. You don't know him, or what he can or can't afford. Is this how they treat people who come in there casual? My husband retired at 55 and now dresses very casual. He is from Florida and wanted a winter car. He found a 2001 mint condition Cadillac Eldorado with 40,0000 miles, it was driven by a pilot who had stored it year round. Even if he had driven in there with a 1980 Cadillac, a neon, or a mule, does that give your service team the right to treat him with such utter disrespect? NEVER! Shame on you Key Cadillac for how you treated my husband. I will do everything in my power to make sure everyone is aware of how my husband was treated. I can guarantee my parent's and I won't be back! One other thing to note to readers of this post... don't waste your time writing a review on their website... they monitor and delete anything that they don't like.

deal with them again. The showroom and the entire building was clean and well kept.