Ken Garff Hyundai Surprise

Surprise. The agreement was that Garff would payoff my current loan ($868) on the trade in vehicle. Two months have gone by and the loan has still not been paid. When I inquired about this i was told the check to pay off the loan was approved by Hyundai and it takes time to actually pay it off. Don’t shop at Ken Garff Hyundai. They are dishonest and do not deal in good faith. Do not shop here. Fernando was the salesman and worked with Sami in finance. More than once Fernando, Sami, and Christian verified with me that Garff was paying off the remaining loan on the trade in vehicle.

I genuinely cannot understand how places like this stay in business. This dealership embodies everything wrong with the “sleazy car salesman” stereotype—and it’s exactly why this industry has such a terrible reputation. I purchased a 2019 Kia Sedona from them on April 10th—48 days ago—after finding the listing online. Here’s the timeline of what happened: My co-signer and I completed the finance application from home, asking the salesman specifically for it to be sent only to Chase since we’ve worked with them before. I clearly informed the salesman that my co-signer (my dad) only had an ID, not a driver’s license, and asked if that would be acceptable to Chase. The salesman assured me it would be fine and confirmed multiple times via text and phone calls that the application would only be sent to Chase. Additionally, I received a separate message from a sales manager, Jeff (remember that name!) who confirmed it would only be sent to chase if that is what I wanted. That did not happen. They called back saying they had a better offer from Ally. When I asked for the Chase offer, the salesman said he didn’t know and had to “check.” It turned out they did not check with Chase first—instead, and they ran my credit with Ally and several other lenders without my permission. When confronted, the finance manager said it was because my co-signer didn’t have a driver’s license which Chase would not allow, contradicting the assurances I was given beforehand. At this point, I wanted to walk away, but the car was in excellent shape, priced fairly, and I didn’t want to lose it. So I proceeded with the sale. But wait, there's more! About 20 minutes into my drive home, the tire pressure light started flashing. I pulled over, checked the tires—everything looked fine—but when I tried to reset the sensor by turning the car off and on, the car wouldn’t start. The battery was dead—likely the original battery. It was so dead that I could not even lock the car. To make matters worse, the key fob’s blade was aftermarket and didn’t fit the car’s door locks. I was stuck in a parking lot for three hours at night, unable to lock my car, waiting for AAA. The next day, I called Jeff. He apologized profusely, agreed to refund the battery cost, and promised a new key would be made. I was given his personal phone number and thought the situation would be resolved. For the next month, I was ignored. Countless calls and texts went unanswered, and every time I managed to speak with someone, I had to re-explain the entire ordeal—as if no one was trying to fix anything. My first payment was due 45 days after purchase. I tried to confirm my financing with Ally—but they had no record of my account. When I called the dealership, they confirmed everything was fine. Then I received a call from a manager telling me that due to a system change, my sale and paperwork were lost entirely. I had to re-sign the entire deal. Legally speaking, I may not have even owned the car during this period. After completing new paperwork, things supposedly “worked,” but the refund still hasn’t come because—according to them—there was “no record” of the sale. Meanwhile, I’ve spent over $1,190 just fixing issues the dealership should have addressed before selling me the car: $289 for a new battery $212 for two broken TPMS sensors $503 for four new tires (two less than a year old, worn due to poor alignment) $89 for an alignment that should have been done prior to sale $100 for a thorough inspection Even if I bought a warranty, none of this would have been covered. I still don’t have my new key or a refund. I tried to be patient and polite throughout this nightmare. Instead, I feel completely misled and taken advantage of. I never write reviews like this or call people out by name, but I have no choice here. The actions of Jeff and this dealership are, frankly, sleazy and unethical.

apply dropped my score 15+ ponts, Sale price, add $1495 and $598 for fees to the price it'll show up adjusted in your loan. Shop the loan theirs is 1 point higher than others probably a kick back NO Transparency even though the Kin Gruff Auto Group is big on it, must be a big warning !!!

previous review and said the part came in for replacement. So I am now back to being very satisfied with the dealership, although the sales rep. should have still replied to my emails.

I had an awful experience with Ken Garff Hyundai Surprise. I purchased a 2021 Toyota Sienna from them, and while the process initially seemed smooth, things quickly went downhill. After signing all the paperwork and inspecting the car more closely, I noticed a huge dent on the door panel on the passenger side. It’s a very obvious defect, and you can’t miss it. The paint in that area is chipped, and the spot is already rusted, which makes it even worse. When I brought this up, the dealership assured me they would take care of it. However, despite countless calls and follow-ups, they never resolved the issue. Each time I contacted them, they just gave me the same runaround, promising it would be handled, but it never was. This kind of customer service is unacceptable. If you’re considering buying a car here, don’t! They clearly don’t stand by their word or care about their customers once the deal is done. Save yourself the headache and go somewhere else!

Afterwards the only female in service dept. Very rude. I was given two items to repair. Got one item serviced. After return home I noticed what looked like oil in my drive way. Rtn the car now 4 items wrong. I called Hyundai company and complained they suggested I take my car to another dealer for 2nd look. After finding that it was obvious that There was fowel play Hyundai Motor Corp offered a discount on the repairs.

car I wanted. They did an amazing job getting me into a car that fits my budget and the payments I was asking for . I will be recommending this dealership to all my family and friends to buy a car from Ken Garfield dealership. You could a better place to buy a car!

experience was very easy in purchasing our new Elantra.

8 of the vehicle I was interested in that just arrived. They did not. There was 1 which we couldn't drive, oh wait, the manager worked some magic now we can drive it. We were up front we wanted to drive it then talk about rather we wanted to trade in our luxury SUV on this model. On the test drive I asked what features I should be paying attention to and was told "you're driving them". I honestly wanted to know about safety features, the fingerprint reader, ottoman type seats etc. I also said I may want to move down a trim level to get a second row bench seat and asked what features would be missing if I did that. The salesman, a long time employee, said 1 trim level down only comes with captains chairs when in fact I don't think you can even get captain chairs on that level, bench is standard. Back in the dealership, my husband who is not well, was left behind in the showroom as the salesman rushed us to the office. I told him I'd be interested in getting a trade in number & financing specials. These are the things we'd need to consider to make a decision. He's typing away, I think getting answers to these questions, asks what color we like, I'm thinking making pleasant conversation, poof, his sales manager is looking for that color as we speak. I later found out that color is hand wash only which would have been good to know. I told him we were getting the cart before the horse and that we'd like to get a trade in value, hear about incentives then make a decision. Next thing. he brings the finance person in to ask why we aren't driving the car home today. As I said my husband isn't well, we made our intentions very clear up front so we walked out. Answer to why we weren't driving the car home today is 1. We didn't have an opportunity to talk between us. 2. There was 0, absolutely none, information provided about the vehicle or our trade. 3. There was a basic lack of honesty, respect & appreciation for our business. Everybody is going through something, as we are, so I decline to call out any one person at this dealership by name however, my experience doesn't, in my opinion, speak well of the dealership as a whole but rather highlights their culture. I made an appointment at Earnhardt Hyundai N Scottsdale and the experience was amazing. They provided all the information we could want, valued our trade in on the spot, worked with us on line to get the deal done & accommodate my husbands health limitations, communicated well while we were waiting on the vehicle to arrive & made the whole process pleasant. Their sales department values have also earned the dealership my loyal service business even if it is a little further drive.

Paul Horak was not pushy, he was friendly, helpful and I think we even made a friend in him! I will forever buy my cars from this dealer as well as tell everyone I know about the dealer and Paul! Thank you Paul at Ken Garff!

for my family he spent time time getting to know my needs and was able to get me a good deal.

oil change at the dealership & I got that which I always get . Once I got that the tech said I had a cracked oil pan. So I said okay when can I get it scheduled, I come back a few days later to get that repaired. Paid, that same day I notice still dripping oil in my garage. Call back and they say to bring it in so they can look at it. I brought it in after all day they proceed to tell me that it’s another issue , and that whatever they fixed caused something else to break. So they tell me I have to now pay for more damage caused after they had supposedly fixed the oil pan crack it broke something else. Now I am annoyed as I came back because they diagnosed my car and told me the leaking was from one thing but now I am looking at hundreds of dollars to repair something that was caused by the deer ship. I didn’t even have an oil leak until I got the oil changed. DO NOT go to service here they are not honest and I am so disappointed and so angry. I hope this is read and the company does better.

Service Department was just as amazing,. They really care about the customer at this dealership. All the employees in sales and service was very friendly

knowledgeable and I couldnt be more pleased with the entire process!!

had online wasn't valid than discussing what we could do to get a car today. Was told they "don't sell horses outside." Sorry, I'm buying a car, not any horses. Sales manager "Billy" approached me like he was looking to fight me rather than help. I get it, you're a big tough guy, go to a gym instead of a dealership if you want to be a bully. Went from 100% buying a Kia or Hyundai to buying something else because of how I was treated.

to Paul. Paul answered all my questions and I felt so taken care of.

Here is my actual response to Alex who tried to take advantage of my wife. 2020 Maserati Ghibli with a 2018 Ram 1500 Big Horn trade in. Stay away Alex Uajara, I spoke with my wife last evening to go over your conversations with her. I am going to pass on this vehicle and your dealership based on your discussions with her. I do not tolerate disrespect to my wife nor do I have respect for a sales person that is dishonest. 1. You told her you cannot sell a vehicle that has not had a recall corrected? This is laughable as I am positive your Hyundais routinely are sold new with recalls outstanding. BTW - it was taken care of free of charge previously. 2. You told her a pullable dent with zero paint damage requires replacement of the entire bed of the truck? I was quoted $500 cash to have the dent pulled and repaired to new like condition. You tried to drop the value of $23,000 truck to $17,700 and sell her this?3. You want me to pay for Gap insurance without asking me - gap insurance is when you pay too much for a vehicle and should never be needed on a used call. Additionally, I have this coverage already. Gap is for NEW cars when you don't put enough down, not for covering your commission.4. I don't even know what that made up xx is you tried to add as "aftermarket." A hyundai dealership should not be modifying a Maserati. These are simply disrespectful statements and truly sad tactics to use. By the way, my wife has 20 years of sales experience and saw right through you. It may behoove you to know your audience. Best of luck. I'm sure there are plenty of suckers out there you are successful with.

i got my car back in february 2023, they charged me about $18,000 more than what it was worth. I got so screwed. i should have never excepted it and i should have walked out. i was also told that in 4-6 months i could just refinance. that was a xxxx lie because i tried to after 6 months and they person told me i couldn’t refinance because i am upside down on the car. it is a horrible dealership. not a single person cares about you! all they want is money. and i know every place is like that, but this is ridiculous.

dealership on 7/17/2023. The salesman, Josh, was great and after going back and forth over the phone for a while, we agreed on a cash price for the White 2022 Honda Civic Hatchback we were interested in. We completed the negotiations over the phone due to the distance from the dealership and wanted to make sure before making that long drive, we were not wasting each other’s time. When we went into test drive the car to ensure everything was good before officially purchasing the car, the manager then retracted on all the “dealer guarantees” that were supposed to come with the car. Per the manager, he had to do this because Josh, the salesman, supposedly did not get prior approval from him on the sale price - which I highly doubt was the case. The biggest disappointment and why we will NEVER buy a car from the Ken Garff dealership again is because they don't stand behind what they advertise. This is pasted from their website: "We understand how hard it can be to find a pre-owned vehicle you can trust. That’s why we created Ken Garff Certified Pre-Owned. Every Ken Garff Certified Pre-Owned vehicle receives a 118-point inspection so you can buy with confidence. Plus, these special perks are included with the purchase of every Ken Garff Certified Pre-Owned vehicle: 3 months / 3,000 mile comprehensive limited warranty with a $0 deductible, including bonus coverage for defective tires, batteries, brakes and bulbs. Complementary vehicle history report. Powertrain extending additives including engine deposit cleaning additive, transmission condition additive, fuel system cleaner, cooling-system treatment, arctic blast A/C treatment, and power steering fluid conditioner. Second key and remote. Free home delivery program. No hassle return/exchange for 5 days or 500 miles." However, when we got to signing the paperwork, the sales manager said they would not be able to honor any of these advertised guarantees because we were already getting a good deal for the car. This is VERY POOR customer service and shows that they don’t stand behind their dealership "standards". The car only has 1 key so now we will have to spend $150-$200 to get another key and have it programmed; they did not offer the free home delivery, so we had to make another 80 mile trip 2 days later to pick up the car after a mediocre "detail job”; there was less than a quarter tank of gas in the car; and they told us there would be no additional warranty or hassle free return-exchange. We love the car we bought but were not impressed with the purchase experience, lack of management customer service, and retraction of advertised benefits when they had us at the signing table. We paid cash for this car and it’s sad that they would rather give a poor customer experience and lose any future sales than stand behind their Used Car Dealer Guarantee. If the dealership would like to contact us to make things right, we will update our review, but for now, this is a lost future customer.

front bumper causing damage. I took my vehicle to ken graff to have an estimate for the repair. I was provided an estimate, paid for the parts, and waited for them to be ordered and painted for installation. I get a text the parts are ready ans I make my appointment. This morning I arrive for my appointment, check in my vehicle and wait. 4 hours later, the service rep tells me my vehicle is ready and give me the bill. I pay it and head to my car that should have a new front bumper cover and sensor mount only to find that the damage bumper cover is still on my vehicle. Come to find out, the ‘tech’ who doesn’t work there any more ordered the wrong part ans if I want the correct part fixed it’s going to cost additional money. Additionally the tech completing the ‘work’ they did do thought it was acceptable to ‘heat weld’ a brand new sensor bracket to a damaged bumper which translates to me as they used a hot glue gun to complete a 1700$ repair. Not only did they not do what I specifically requested and thought I paid for; they wanted more money to fix their mistake. So $1700 later and I still have a damage bumper, ans a hot file gun attached new bracket to hold the sensor. To add insult to injury, they work is so bad that oozy around the sensor and between the ‘new’ piece I paid for and the damaged bumper they reinstalled.

I received my car (after oil change and and programming) and drove back home, I found my around half inch scratch on my driver door and some fingers printed inside my car as shown in below pictures, I returned back to same place and the service manager checked video and they confirmed that scratch did happen in their service shop and they scheduled me for touch up or repair that scratch. I am worried about final result for the repair if it is going to match to the original paint or no? And my car value it may go down if the repair doesn't match the original paint. Thx to service advisor his name Lucio and he was nice and helpful with me all the time.

service department! Synopsis: We have a 2022 Tucson with 3,000 miles on it and took it through their carwash. The car came out looking like it was washed with tumbleweeds. They have “attempted” to fix the paint 3 times, and it gets worse every time. On the last round of DIY paint correction, the GM offered to change out the car since “we just are never going to be happy”. Does that seem too good to be true? Spoiler alert – it is. They will allow us to trade in our car at full trade in value (how nice that they are not deducting for the paint damage they caused) and have to pay $6,500 for the new one. What? We just want the car to look like it did before they touched it! Now they say they are sending the car to Hyundai’s body shop to fix it properly – for real this time? That will be my 5th time schlepping to the dealership for the same repair. Let’s hope this time it happens. Full story below: After we took the car through the wash, they attempted to prove the damage was not caused by their car wash by showing us another car on the lot that had going through the car wash earlier that day. It was brand new and going to a new customer – it had the same exact scratches. They agreed to have the service department buff out the scratches. When we picked up the car 3 days later, the scratches were overall less noticeable, but there were now: chips in the paint that had been touched up with touch up paint (badly), the clear coat was so burned off in some places the finish was almost matte, and there was white schmutz from the wax on the plastic pieces. At this point, we bypassed the Service Manager and went directly to the General Manager. The General Manager’s solution was to send a mobile detailer to fix the hack job done by the last guy. The mobile detailer came out and recommended a “paint correction” because the clear coat has been compromised. He would not touch it. The GM agreed to send it to a body shop. They had the car for almost 2 weeks. Yesterday, we went to pick up the car again and had to deal with the Service Manager (Victor) again. They had replaced the rims and some of the plastic, but otherwise the car looked exactly the same, with some new over buffing scars (pictures below). We asked for paperwork from the body shop to have a record of what was done. Victor ignored us and walked away. Does anyone else think they never sent this out? The General Manager now had a new solution – just change out the car for a new one. You know how that goes…. It really seems like they are trying to wear us down so we just go away rather than fixing the issue. There is one more thing worth mentioning. On the last visit, the GM felt the need to tell me that he was irritated because I was not available to go, and he had to talk to “this other guy”. The “other guy” is my brother, who was very obviously translating our parents. I do not know why he felt the need to voice his displeasure. Second, if they have fixed it right one of the first two times, we would not be in this situation now, would we?

The service director, Victor Vasquez, is too busy to be bothered and has poor eye sight NOT TO MENTION, HE DOESN'T KNOW HOW TO RETURN A PHONE CALL. He couldn't see the numerous paint defects on the hood of my 2023 Palisade that was caused by the protective plastic wrap. Anyone that would take the time to look at the car, immediately observed them. I took my car to Miller Hyundai in Peoria, the service advisor, Ashleigh took one look and said it's caused during the shipment process and the protective wrap they place on the vehicles. Victor the service director didn't have knowledge of this!! Additionally after the fourth time I was at the dealership, one would think that he would have the decency to look at my vehicle after I had marked it with the blue painters tape. Oh no, he just sat there in his office after I thanked him for NOT RETURNING my 2 phone calls and said a service advisor would be with me shortly. Thankfully, the service advisor had good eye sight and saw the paint defects! I've had this car for 2 months, I live 25 miles away (50 miles round trip, 5 trips back and forth to resolve this problem) and I only have 375 miles on the car. The majority of the miles have come from traveling back and forth to the dealership to get this problem resolved. PROSPECTIVE BUYERS BEWARE, SAVE YOURSELF HEADACHES/STRESS AND PURCHASE FROM ANOTHER DEALER THAT IS NOT KEN GARFF RELATED! Decent people to deal with for a purchase, but the SERVICE is INFERIOR and you will regret it!! With no General Manager available, there is no oversight!!

anyone who considers using the service department at this dealership. My wife has a trim piece on her Hyundai Palisade that came loose. The first service advisor she spoke with scheduled an appointment for July 9 for her to bring the car in. When she got there they had not yet gotten the part in stock so she had to reschedule for July 30. When she showed up for her second appointment, the part was in stock but had not been painted. She had to reschedule again. She brought her car back on Saturday, August 13. The part had still not been painted. The service advisor promised her that the trim piece would be picked up and painted Monday and be back at the dealership ready to go on Wednesday, so they rescheduled her again for Saturday, August 20. I took the day off work today to drop her off and to make sure everything went smoothly. I spoke to the service advisor, Cheyanna, and explained the situation and how frustrated we were having to bring the car in for a fourth time. She called the parts manager and assured us the part was in stock and the car would be done within a couple of hours. Within 30 minutes of dropping the car off Cheyanna called my wife to tell her the part STILL was not ready and we would have to reschedule for a FIFTH time. I asked her to have her manager call me. Victor, the service manager, called a while later while we were on our way to pick up the car. My wife was explaining the situation to Victor while he continued to speak over her. Victor proceeded to tell my wife that she had never brought her car in for this repair, only to have her oil changed. Victor offered a tank of gas for our trouble. I told him I wanted her car detailed as well since this would be the fifth time we would have to visit his dealership. Victor then said that a detail would cost him $200 and it was unreasonable for me to ask for that. We asked to speak to Victor face to face when he arrived. Victor told us he was leaving because he doesn’t work on Saturdays. We asked him to wait ten minutes until we got there. When we arrived Victor would not let my wife speak. Every time she tried to explain that she was in today for the fourth time and the car still wasn’t fixed he would just speak over her telling her he didn’t have a record of her coming in the previous three times. He also said “we couldn’t go into Walmart to demand things if we aren’t happy” in regards to getting the car detailed. I finally jumped in and told him to stop interrupting my wife and that she has email confirmation of every appointment that had been scheduled previously. My wife explained what an inconvenience it is to have to either find a sitter for three small children (4, 3, and 7 months) or have to drag them down to the Hyundai dealership with her. Victor again spoke over her to tell her that he has three kids, too. Yeah, but he isn’t dragging them down to the dealership every other weekend. I cannot explain how furious I am. My wife informed Victor that the next time we pick up our car from the dealership would be the last time we set foot there. The level of incompetence and poor customer service that it’s taken to get me worked up enough to write this review cannot be understated. To Victor’s credit, he did agree to have the car picked up at our home and brought back so my wife wouldn’t have to pack three kids up again to drive all the way to Surprise.

stars...I have been taking my cars to this location for about 14 months. Before Ken Garff took it over it was part of the Earnhardt outfit. (Rodeo Hyundai in Surprise) I had zero problems during those days. I drive about 40k miles annually so my car is at the dealer about every 6-7 weeks for maintenance. The 1st time I went to Ken Garff Hyundai in Surprise, I was told my car needed an alignment, cabin and air filters. My car rode perfect and I had just changed the filters. In the last 20,000 miles the tread on the tires have worn evenly. "When someone shows you who they are, believe them the first time" -Maya Angelou. Last week I went into the Ken Garff Hyundai dealership for routine maintenance. Oil change, tire rotation, top off the fluids, safety check. It took about an hour and a half. They return my car, give me my report and I hit the road. This is when I notice something is wrong with the "service". I drive my car into neighborhoods under construction almost every day. I had picked up a screw in both of my passenger side tires the week before. I had slow leaks in both tires. I switched the display to show the inflation level and the two passenger tires still showed less pressure. Obviously the Tech hadn't bothered to even check the levels or inflate them. I had to get to my first appointment. That made me curious, so I checked the service paper work that they gave me to detail what they did and what my car needed. I noticed the tech had noted that my filters were dirty and needed to be replaced. There are two problems with this. 1. I had just changed them myself 5000 miles before. 2. The staff didn't inform me they were dirty and try to correct the problem (even though there wasn't one). I called the service department at Ken Garff Hyundai in surprise and Asked to speak to the service manager. No one was available so I left my name and the number and the reason for my call. I told the person who took the call everything. The tires were not rotated, the tech lied about the filter condition. I even let him know I had doubts the oil was changed. After receiving zero response from anyone at Ken Garff Hyundai in surprise, I called back the following Wednesday and asked to speak to a service manager about this problem and the employee who answered the phone said he would connect me and I was sent back into the automatic phone rotation of press 1 for service etc. I may not be able to get a phone call back from these guys but I will never do business there again. My wife just bought a new Tucson from Earnhardt Hyundai in Scottsdale yesterday. This business would have been theirs if they just had the common courtesy of returning a phone call and taking care of a loyal customer. Bottom line is these guys are untrustworthy. Don't use them. Best regards.

fix a couple of recalls on April 24th. When we picked up our car, there was a large crack across the windshield and the detail was not done, and they ripped up around the trunk latch they fixed and did not bother to fix it. We said we would pay for the oil change, but we wanted a refund on the detail or have them finish the detail. They said they would refund the service. We then asked them who to contact about getting our windshield replaced. We were told that the service manager or director was going to call us back "at their earliest convenience". It's now 8 days later...we have left multiple messages, and have received no reply. I contacted Corp and they said someone would reply "At their earliest convenience". All were looking for is SOME communication...just SOME at this point! Their brand is "We hear You" and so far I do NOT feel heard at all!

Battery died, no charge. It took the dealership three days to call me back after I called 1-2 times per day. Finally, on day three (3)The dealership charged the battery to get the car running. As explained, the dealership had to first charge the battery then do other tests. It was three (3) days before anyone called me back to indicate what the obvious problem was and what had to be done. The dealership acted according to Hyundai's protocol to recharge the battery, which was not done until my Tucson sat in the dealership lot for three days. I missed an important doctor's visit plus was unable to go food shopping for three days over the weekend. All my calls were not returned nor was any explanation given for the dealership's lack of action. It appears no one gave a hoot about getting me information about the car's problems or solving the problems or with an anticipated service completion date. With this lack of concern, I say stay away from this dealership.

to the manager directly over the phone. If you take your vehicle to get service and you end up getting a loaner car. If you get into an accident in the loaner car they will keep your car hostage. That is not stated on the rental agreement. They will keep your car ass collateral till the loaner car gets fixed. That is illegal. They cannot do that now Attorneys are involved what dealership will do that? I hope this message gets to the CEO or any higher management on this dealership because it's privately owned.

experiences my family as ever had. Our daughter was purchasing a used car from Garff Hyundai in Suprise and our salesperson Steven S was polite and knowledgeable and explained the breakdown of all incentives with our trade-in along with her used vehicle purchase. As for their financial department that team ensured that our daughters car had all the coverage needed prior to leaving the lot. Thank you Stephen S, and your entire team! The Murray Family!

service department. They took care of my issues with the car and gave me a car to drive while the repairs were being done. All with a friendly attitude and smiles on their faces. I have owned several Hyundais and it will continue to be my car of choice. I would highly recommend this dealership

as always the service was fast professional and pleasant. Want to compliment Service Advisor Cheyanna Angevine, she was a happy face when I got to the dealership and called me when the job was done. I will ask for her next time I go back to Rodeo Hyundai .

Excellent service department Shutttle from dealership and back was outstanding Very good job of cleaning the car Promptness of service work was very good job well done

person I have met. Takes care of you and keeps you up to date. She is fantastic

away. They could not have been more accommodating. I set up my appointment for when it was convenient for me. They took me in as soon as I arrived & completed the service in a very timely manner.

satisfied with the service department. Excellent work attention to customer needs as well as great a customer relations. I would like to recognize Kristina Mlranda for taking great care of customers. Roger Sullivan Surprise, AZ

years and worked with the service director, Victor Vasquez, for most of that time. Victor has an excellent staff of service advisors and my most recent service was handled in a professional and courteous manner.

looked at by a couple other mechanics who I completely trust but none could ever tell me why the car was having an issue. Finally I had enough an brought it to Rodeo. I usually will never use a dealership for anything but Rodeo was great. They took the time to go over my car completely and throughly. They found the problem and fixed it without charging me an arm and leg. Thanks for giving me faith in at least your dealership.

hassle. Love Steve Simpson! Would definitely recommend buying a vehicle here. Thank you rodeo hyundai :)

with a smile and remembers my name. I was in a rush and the team got my vehicle done early

just had my mom odessas sonata limited serviced there recently.cheyanna was extremely helpful and i wouldn't hesitate to send a friend or family member to this dealership for sales or service.

explained my 15K service details, and got me in and out on time. I'll definitely will come back for all my service needs.

always been treated well by the sales and service personnel. I will continue to have all of my service done on my Hyundai at Rodeo.

will return to Rodeo Hyundai for all my service needs. Also, a treat to have car wash and vacuum Thank you Christina

sales person, Melo, was knowledgeable, personable, efficient, professional, pleasant and not pushy like most. She found us the perfect vehicle we were looking for. Highly recommend the dealership and Melo as your sales person. Very clean, spacious showroom & sales offices.

very pleased with the level of professionalism from everyone I meet. My sales consultant patiently took me through my decision process, put me in the right vehicle for the right price, and even took me to gas up because the transaction happened so quickly. I am a customer for life and will recommend this dealership to friends and others.

California, I did not have a car. ALEX UTAH PICKED ME UP FROM MY HOME AND TOOK ME TO THE DEALERHIP. That is service! He was very helpful, professional, and kind. The dealership was clean, modern and comfortable. After purchasing, I got into the car and it was full of gas. He explained everything in the car.

Friendly, Fast and Fair. Easy intake, clean spacious waiting area with some complimentary things to drink, fast service and fairly priced. Car was serviced,washed and ready quickly. Staff works well as a team ensuring Ive got everything attended to and back on the road in a teasonable amount of time.

Tucson and I will always drive a Hyundai. Very friendly dealership and always have appointment openings.

for paint treatment and they went above and beyond cleaning and vacuuming the interior as well!!

where I always take the car for service. They are very professional and accommodating and I feel confident that my car is being well taken care of. I appreciate that when they notice something that should be taken care of they recommend it but they're never pushy about getting it done. The car is always ready when I'm told it will be and often it's finished a little sooner. Cheyanna did a great job!! Good Job Rodeo Hyundai Service!! Keep up the good work! :)