Hurd Auto Mall

Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my home. Unfortunately, that convenience is no longer enough to justify the continued lack of professionalism, accountability, and urgency I’ve experienced, especially during this most recent visit. I brought my truck in on July 1st for a rear brake replacement and to have the check engine light diagnosed. While they were quick to accept the work, over two weeks later, not even a basic diagnostic has been run. Every phone call I’ve made to follow up has resulted in the same vague response: “I don’t know when we’ll get to it,” or my personal favorite, “I want this truck done as bad as you,” which seems to be their go-to line. Despite their delays, I’ve received no proactive updates—only the information I’m able to get by calling repeatedly. When I ask about alternative transportation or a rental while I wait, I’m told I might qualify for one if the work is warranty-related—but they can’t determine that because they haven’t even looked at the truck. None of these complications or limitations were disclosed when I dropped the truck off. To make matters worse, last week I received a sales call from Hurd—they didn’t even realize my vehicle was in their shop—and were encouraging me to bring it in for service. The irony was beyond frustrating. This is not the first time I’ve had issues here. I’ve experienced multiple delays with repeat emissions-related warranty work, poor communication, and exaggerated pricing—such as being quoted $4,500 for a radiator repair that another shop (Midas) completed within two days for $1,250. After receiving yet another empty promise of an update (which never came), I’ve decided to pick up my vehicle and take my business to Tasca Buick GMC, who assured me they’d have an answer—whether routine or warranty—in just a few days. In short, if you value time, communication, or even basic customer service, I strongly recommend avoiding Hurd Auto Mall’s service department. My loyalty was based on location, but the continued disorganization and disregard for customers has made it clear: the inconvenience of going elsewhere is worth the peace of mind.

full warranty. Within days of purchase we noticed a problem with driver side door. They ignored our request for repair for many months and 1 month before warranty expired they outright refused to fix the door.

was the best, very easy to work with, Joe and Chris, and my finance girl was awesome!! I highly recommend Hurd Group, they make you feel like you are the most important customer, no hassles and no pressure.

about a used 2022 Sierra 1500 At4. Two reps assured me through email and text this was the updated interior with the 13” screen and the new front grill on this truck (no pics online). I drove down to the dealership ready to make a deal and they brought the truck out front. Instantly I’m confused, It’s the old front end and the outdated interior with the 8” infotainment screen. It was either dirty tactics to get me on the lot or total incompetence. I should’ve read the other reviews first. The sales rep that helped me in person was very helpful and understanding. The reps online and over the phone not so much.

Please find somewhere else to shop for a New vehicle. I needed a shower after I left the dealership. If you are buying a car here, please tell them to have everything in writing because what they say and do is different. They still owe me 1000 dollars, and I can do nothing about it because it isn't in writing. Be careful!

in my years of purchasing automobiles. I went in to purchase a new Corvette and trade in my older Corvette. The dealer was hesitant to give me the trade in deal that I wanted but Jim was able to make it happen. A day that started with doubts turned into a great car buying experience and I was able to get the car I wanted at the price I was happy with.

I had looked at, would recommend to friends and family

return customer. I wish I could have gotten a little more for my trade in. In the end I think they were fair and very professional. I will buy my vehicles in the future and refer friends and family.

mix; but sure enough Desiree and her the team found a way to make it happen AND Under Cost of where I could have been. Even with my rocky credit, Hurd heard I had a need and Delivered!

a lot of time to make sure i was comfortable witheverything and helped me with all my questions

Jim was very helpful and interested in my best deal. Sam was also very nice.

with, would but from her again.

I got a very nice price for my new car and Ms. Desiree was very helpful with advice after the sale!

thr salesman was AAron tortellini he was very helpful and made me comfortable that I made a purchase and the same for the rest of the staff i would recommend. Hurd auto mall James p.

Horrible customer service, sales managers need a reality check. I could be wrong (and I hope I was), but I saw smoke coming from one of the offices... Would never go there or recommend going there. Bob was a great person to work with, but no one and nothing would make me want to go back and I won't!

service, they leave you hanging nothing ever in stock when you need it and they rotated bad tires because oh tires not in stock.. 4 other people in the service center having problems managers did not care. Oil changes take 2 hours... NEVER AGAIN going there had the car taken off the lift and made an appointment with our mechanic to have the inspection done and tires replaced to keep it a few more months to purchase a new vehicle. I would give them ZERO stars ... They do not value their product or their customer service. They have changed over the years never had this problem when I owned my Hummer service was always great now service stinks!

Unbeknownst to me it came with paint defects that consisted of debris under the factory paint and fish-eyeing on multiple areas of the vehical. How do I know this you ask? They sent me to three body shops that wouldn’t even quote repainting it as it wasn’t the right course of action to take. After stringing me along since October 2022 they told me that they could not provide answers, or General Motors assistance, to me until I reached 36k miles. Like a dummy I fell for their scam as they wanted me to be out of my 36k warrenty period just to tell me that I was responsible for the now $23k+ difference between the new vehical and what I currently own. Oh, and on top of that interest rates have skyrocketed, just my luck, huh? I suggest not doing business with these con artist. Great technical team at Hurd, too bad their management sticks their customers with whatever rolls on their lots with no QAQC. BUYERS BEWARE!

incompetent , untrustworthy.My truck has been in 3 times for what clearly is a rear differential / transmission issue and all I got was the runaround and it’s still under warranty !!

I called in and spoke with Erica about a vehicle I saw online and was interested in, she was very polite and helpful. She made sure it was still in stock and set up and appointment later that day (I was at work) for me to go check it out, took my number and sent me a confirmation. Fast forward 5 hours later, I show up and was greeted at the front desk by a woman who grabbed a salesman for me. He was very polite and pleasant to talk with, we walked over to the vehicle I saw online and showed me around it. I was hesitant to get too interested because I was afraid I would not be able to even get approved for it. We went inside and went over some information, initially I was told I could be approved but for some numbers that would be a little out of my range. Then steps in James, probably one of the most professional sales person I've ever had the pleasure of dealing with. He made me feel not embarrassed about my situation, and made me feel like he really had my back throughout the whole process. We went over some more information, fine tuned some things and before I knew it I was putting my down payment on the car I wanted. Another salesman, Aaron, sat with me and did some paperwork with me, he was very helpful, polite, pleasant and friendly. We joked and shared stories like we've known each other for years, which is something I don't find in many salespeople. Overall I think this experience I had was genuine and true as anyone else who has dealt with the same employees I have. They made me feel confident and in control of the entire situation/process and I didn't feel like another number to them, I felt like a friend who needed a hand and they had plenty of them to offer. Thanks to the whole team at hurd, I appreciate everything and can't wait to see you all next time.

repair vehicle when it presented problems

received was nothing short of professional. Amine Abad was the salesman who helped me find my new truck and I couldn’t be happier with my purchase. Will update as maintenance work is needed to review how that process goes.

They wanted to charge me 1,400 dollars for a fluid change, air filter/cabin filter change and an alignment that I did not need. I felt like they were trying to take advantage of a female who they thought doesn't know any better. I priced out the air filter and cabin filter which were both only 20 dollars and a literal 5 min job and they were trying to charge me 68 dollars for the air filter and 62 dollars for the cabin filter. They wanted to charge me 700 dollars for the fluid change on my transmission and front/rear differentials, so I called around and was quoted a price of 250 dollars. I understand everyone has to make money, but these prices are absolutely outrageous, and they are taking advantage of people who do not know any better. I am completely insulted, and I will only use their services for issues that are under warranty.

My patience was tested with this experience. The financial department will never answer the phone nor return voicemails, so be aware. My story is unique in that a car that I had placed a deposit on was on recall (the Bolt EV), but was ready to be fixed. I place a deposit for $4500 on 6/20. A week later, the car's fixed and I'm waiting for General Motors to clear the car for sale. 6/28 Rhode Island publicizes the Drive EV program, reimbursement incentives from the state. I'm eligible, but the main concern was having to sign on or after 7/7. That same day I'm contacted by Marcin to pick up the car tomorrow. I relay the news, and ask if I can get it next week. He proceeds to doubt my knowledge, and my phone is blown up in a back and forth demand to pick up the car tomorrow or lose it (imagine if I had a double shift, or was just busy with a kid or something...it's such an unreasonable ask, considering I've been pending this recall for weeks). I notify him that I'd be speaking to the manager and that I'd like to see all my signed acknowledgements. I arrive to the dealership the next day, and Marcin has none of the paperwork I asked for, as if I'm some shmuck (and this is the 4th time I ask for those documents). He tries to get me to sit at his desk, but I immediately request the sales manager on floor. I inform the manager of the program, and ask to get the car next week, having already done all my deposit work ($4500) and acknowledgements (noting that they would not lose any money from this deal, it's a state reimbursement). He declines, citing it's a business decision...it just goes to show they don't care for the local consumer, and would rather harass and screw over the consumer for a quick sale. What Rhode Island resident is going to purchase this car before a significant reimbursement program? Nobody. P.S. I only got a same day deposit back thanks to very upset family with car buying experience. Who knows what hurdles I would've had to hop with that were I on my own. Don't ever go here, they don't care about local business. I won't be coming back, nor will friends & family.

Johnston, I feel frustrated. Long wait times, quality of work has not been satisfactory, and I feel my service guy who checked me in tried offering me a service that was not needed. Then when my car was ready he tried covering for the service guys messy work. During my most resent visit I had to bring my suv back after they replaced the sunroof because a front panel they removed to install my sunroof was not placed back correctly and left detached. (It took over 2 weeks before they could have me come back). During check in my service guy Mike asked if I wanted my tires rotated when I had just had them rotated and balanced 2 weeks prior at their shop. I felt like he was trying to take advantage if selling a service that wasn’t needed. Once my car was done being serviced, I got in my car and looked at the panel that they snapped back on, that had been left detached from my last service, and there were greasy hand marks on the cloth panel where they had pushed it back on. I immediately got out of my car and told my service guy Mike. First worlds out of his mouth were, “the guys said there was grease on the panel when they got it.” 🤯. He walked over with a spray to remove the grease marks, he said “this should take it off and it smells pretty”. It looked better when he rubbed them out but after it dried 5 minutes later and I had left, you can still see spots. Unfortunately I have been unsatisfied for multiple reasons when receiving service over the last 3 years. I’ve called and spoke to management with little resolve. And I’ve called and left messages and no one has bothered do call back. The service department doesn’t seem to care about feedback to improve their quality of service. I’ll be trying another Buick service center. It’s unfortunately because the location is convenient.

into the details. It will take to long. Horrible experience and will never go back.

service dept is the worst I have ever seen. They don't return phone calls or emails. I Had to call everyone in the dealership for someone to help and still had to leave work early a couple of times to go to service dept to set up an app for my new truck that turned out to be a lemon. Non stop transmission issues. I have owned the same truck since 2005, finally bought a new one and they totally ruined my experience. STAY AWAY.

When I received truck back the tire sensor was on. When I returned they wanted to charge me another 400. I told them before they rotated tires there was no light on. Fast forward now I am trying to sell my truck but the work they performed is not showing up on carfax. Every other service is except for Hurd. I’ve called 3 times to have this fixed. We have purchased 5 vehicles from them. They will never get any more business from me. Also a Johnston resident.

service which was part of my purchase. They did not even start my car for 28 HOURS. I called multiple times and each time I was told to leave a message and someone would get back to me. No one ever called me back, including the service manager. I can't believe that they care for customers in this fashion. I will not be going back and I recommend everyone use a different Chevy service center. Worst experience ever. Run away from them.

delays in receiving my registration. The dealership did not initiate paperwork until a week later, Do not

Automall after purchasing our Chevrolet Traverse a couple months ago from this same place. They offered the first maintenance appointment for free (only because it was paid for by the manufacturer). I arrived and pulled up into the bay on time for my appointment. I stood by my vehicle for 15 minutes before one of the 4 service reps in the bay actually acknowledged me. Finally, once they took my keys, they told me it would be about an hour. An hour and a half later, I went looking out in the bay and my car was sitting there....no one came to notify me that my car was ready. I waited again by my car in the bay for another ten minutes until the service rep (don't even know his name since he never introduced himself by name or anything to me) yelled accross the bay that I was "good to go". You would figure that if they want to make new customers, they would make sure that your FIRST service appointment was an exception experience and try to go above and beyond expectations. Other dealerships I've purchased cars from will provide wash/vaccum service free of charge for all service appointments. But here, I couldn't even get anyone to ackno0wledge I was there. Lost a potential service lifelong service customer. Also, I used the restroom in the waitingroom/showroom area and there was a sign that said "How to use the restroom: 1) Pee 2) Flush!". A condescending sign in the restroom for customers to see is very unprofessional as well. If there is a problem with urinals not getting flushed, look into self flushing urinals...don't leave a hand written, crappy unprofessional sign telling others "how to use the restroom". Just poor taste.

experience, turned out to be a one star review. Like another review listed, make sure you read your finance agreement before signing anything. I saw the vehicle I purchased, on CarGurus for a price that CarGurus listed as a great deal. For over a week, that price hadn't changed. Because that was the price listed, I didn't bother to haggle with Hurd over it. It wasn't until after I got home, that I noticed a different price on the finance paper. It was $400.00 more than the price listed on CarGurus. When I called Hurd to question it, I was told they reevaluate the market every three months and I JUST HAPPENED to buy it on the day it was changed. REALLY?? Obviously customer satisfaction and a five star rating doesn't mean as much to them as the $400.00 in their pocket. Make sure you read and question everything before signing. My mistake.

finance and sales managers are high pressure, rude and unethical. I signed a purchase agreement on a Saturday with scheduled appointment to pickup vehicle on Wednesday. It was a two hour drive for me. I was driving there with bank check, as scheduled, and learned they sold vehicle to someone else. They said I should have taken the higher rate financing and it would not have been a problem. I was preapproved for a low rate already and had disclosed that at time I signed PO. Classic bait and switch. Unethical, unprofessional classic used car salesmen. Don't waste your time at Hurd. There are plenty of other places that are honest and upright.

***Buyer Beware, They Lie**** Make sure you read every line on the contract and don't rely on the sales staff to explain anything. They lie right to your face. I made the mistake, please learn from it. I leased and was lied to about the termination of the contract. I am not bitter, I just want others to be aware of the kind of people they are dealing with. It is my fault, I should have read every line. I will never do business with Hurd or GM for that matter ever again. Please be careful. If I could have given negative stars I would have.

reviews. Made an apt to drop of my truck for a sagging seat and road shimmy. It's gong on 3 weeks. No one tried to call us, no returned calls, when you do reach them they tell you they will call back and don't. Paid extra for the bumper to bumper warranty for "piece of mind" only to get aggravated..

2 weeks ago. Because of the pandemic I requested a home pickup and dropoff at my house They were going to pickup my car between 10:00 and 11:00 which never happened. Called Hurd and I was told there was a problem but they would be there .Never happened. Called again and cancelled and guess what? They were here at 1:05 for my car. Hurd had never notified them that I had cancelled I have been a customer for 20 years and this is how I was treated. Will never use Hurd again for anything.

because the breaks kept engaging on their own and bring my vehicle to a complete stop on several occasions. It’s been a full 24 hours later I’ve received no phone calls and have been stuck without a vehicle because they’ve denied me a loaner until they diagnose the problem. When I called them to see what was going on with my vehicle, there was no one around to answer any of my questions because everyone has gone home for the day. The receptionist and told me I probably won’t be able to get in touch with anybody until Monday....

I purchased a used 2015 GMC Sierra from Hurd in February. In May (only 2200 miles later) I had the first opportunity to use the AC and found it did not work. I immediately brought the vehicle in and was informed that it needed a new condenser and would cost close to $1000 for the job. They sold me a vehicle with a broken air conditioner and refuse to stand behind it! Who uses AC in 30 degree weather! I have purchased from Hurd in the past and considered them to be an excellent dealership however after this experience I warn you, Hurd has changed and cannot be trusted! Take a word of warning and take your business elsewhere!

Do not use this dealership until the GM is changed. I agreed to purchase a vehicle from Hurd Chevrolet in Johnston on Thursday. Could not complete transaction because my salesmen had the next day off. At this time my salesmen left the dealership. Apparently I was lost in the shuffle. On day 5 and 6 I had 6 different people try to figure out the paperwork and could not. They where to busy with others to help me. I then decided to cancel the deal. 7 days after I agreed to purchase the vehicle the GM contacted me to try to get me to reconsider. He was the most condescending customer service person I have ever dealt with. To the point that I stated that I would like to share my customer experience with the owner. The GM stated that the owner would only listen to him. The next day I went to a dealer 2 buildings down and had it completed within 2 hours.

dealership but avoid avoid avoid. Trust me. Again don’t do it. If you do buy or lease from them, you will realize why I wrote this. Stay away.

. Go somewhere else . The headaches and stress not are with the few buck you save . Where to start .... the inaccurate car fax provided by a no name company . Or the fact they gave me the paperwork for extended warranty . Two years later went to submit claim . Warranty company told me Hurd never submitted . When I call Hurd I was basically told sorry nothing we can do. Not to mention the 6 or 7 messages I had to leave just to get a phone call back .

Would advice any one trying to purchase or finance a vehicle from this dealership to search for other options. Deceitful and horrible customer service. I would never purchase another vehicle from them. If i have to, i will purchase out of state. James Kelly was not a friendly, courteous, or polite individual. After i raised my concern, he banged on his desk numerous times and tried to kick me out of his office. Horrible experience.

Found a 2014 GMC yukon on the website and went to look, we met salesman David Sperry and he was the best. Absolutely no pressure !! We ended up buying the car, he spent at least 40 minutes showing everything in the car! Put gas in it for us, everything we addressed was done to our satisfaction. I would go back again and purchase. Thanks again Hurd. David D.

I have a leased 2017 traverse LT with approximately 27,000 miles on it. My car would not start two times in the past 2 months. After trying multiple times I finally got it to start and the powered mirrors, locks, radio, A/C, etc. would not work... battery meter flipping up and down when I got it started. On my way to the dealership I kept hitting the buttons and boom everything came back just like the previous time. First time it happened my husband and I called Hurd multiple times and was told they did not have a rental car for us which I needed because I work a full time job in an Operating Room and have 3 children. Nevermind if I get called in for an emergency surgery and I don't have a reliable car or get stuck with my 3 toddlers in the car. Same thing every time I called until it happened again and I just drove there and demanded something be done. When I went there I was told the tire pressure was very low (23lbs) but no tire alert light was on the dash. After having the car for 6 days Hurd can't find the problem and there is NOTHING they can do to make it right for us! When I got home I checked the tire pressures that was supposed to be fixed when they had the vehicle...they are ALL exactly the same. My husband and I as well as a great deal of family have been loyal customers of Hurd. I would never buy/lease another vehicle from them, if you have a problem they will not stand by it. Extra bonus my mother in law bought a brand new Arcadia about six months ago and the black rims are peeling...she also has called several times to have this fixed and they continue to tell her the same thing no rental available. This is unacceptable. Don't waste your time or money on this dealership

Had one of my best car buying experiences yet. I hate arguing and listening to long winded sales people. John Vacca was great and I will refer others to him. KB

I am an old buck who has bought many cars over the oh so many years. I wanted to share my car buy experience as it was head and shoulders above any other I have had. I made an appointment to buy a car, I was met by my sales person John V. at the door, he immediately listened to what I wanted in a vehicle. I found the vehicle I wanted that I had seen online and took it for a test drive. I told them where I needed to be for payment, down payment etc and they ensured I was comfortable with both and I purchased the vehicle. The finance person Greg was outstanding he had everything ready when I was introduced to him, and it was smooth sailing with all the paperwork. Hurd Auto Mall is a well oiled machine it runs like clockwork from sales to finance to insurance transfer. There are No Snake Oil sales techniques, no holding your keys hostage just here are the numbers if they work they work. Before you buy from anyone else go see Hurd Auto Mall in Johnston RI. if they have the car you want you will be happy you did.

I had one of the easiest and friendliest experiences at Hurd Auto Mall. I have been looking at a new GMC Sierra for a few months and I found a great deal at Hurd Auto Mall. When I entered the dealership, I was greeted by Bob Hein. He was friendly and professional and he happened to be a veteran, we connected instantly! Bob was an honest salesman and did not try to push any unwanted sales pitch or scams that most of us are not interested in at all. Within an hour, I was signing on a new truck and out the door! What really impressed me was Bob had offered to come pick me up when I didnt have a ride to grab my truck. Thanks Bob for your outstanding customer service and the experience I had at Hurd Auto Mall. If you are interested in a new Chevy, Buick or GMC, give Hurd a visit.

My experience at Hurd could not have been easier. The salesman, Bob Hein, could not have made the car buying process any easier. Once we agreed on a price, the finance team streamlined everything and made the entire process so quick and easy. This is a process I typically dread, but the entire Hurd team was so friendly, helpful and fast in getting me out of there — while making sure all my questions were answered — that it was a pleasure. The next time my family needs a vehicle, I will absolutely be back at Hurd.

There's lots more I'm leaving out for the sake of brevity but basically here's what happened - Before purchasing the used vehicle, I brought it to an independent mechanic nearby (Anchor Subaru) for a pre-purchase inspection. - 2 main issues came up, 1 was a battery issue (easily fixable) and another was an engine leak. - I brought this up with Guy Clark (the sales rep) and was told verbally that it would be fixed before I get the vehicle. I also have it hand-written and signed on a piece of paper (though not sure how useful that is). - I go on a 2-week vacation - When I get back, I meet with Guy to pick up the vehicle. I ask about the documentation that shows the leak was fixed. He says he'll get it to me the next day. - So far, everything's going smoothly so I trust him (obviously wrongly). - Well, this is when the problem begins. I got back 8/2 and only after going to his manager James Kelley, do I manage to finally force him to get me the documentation on 8/24 - All it says on the documentation is "CHECK FOR LEAKS NOTHING FOUND". Can you imagine my shock at seeing this!? This is what he means when he says the problem will be "fixed", it's by literally ignoring it! - Well, in the 2.5 weeks since then, I have left countless voicemails and text messages with both Guy and James (and their receptionists are somehow NEVER able to find them in the office) but have not heard back at all. It should still be covered under the dealer warranty but something tells me they are going to have tricks up their sleeves there so I'm just going to cut my losses short, pay the $2-3k myself to get the engine leak fixed and report this to the authorities (BBB, FTC, RI Attorney General's Office etc.).

Very disappointing experience. My sales representative didn’t know anything about the car, had to return 4 times before the car was ready. The dealership sent me off with a quarter tank of gas. When I inquired as to why the answer I received was the dealership supervisor “does not like to fill the gas tanks.” To top all this off I found a nice surprise this am when I opened the hidden compartment in the console.... empty chewing tobacco containers, candy bar wrappers, and used paper towels. Disgusting.

July 11, 2018 My Husband and I an appointment to test drive a few different vehicles. Upon our arrival we were met at the door my Rachel. From the first welcoming handshake to the finalizing one before I drove off the lot she was very professional, courteous and patient as I was not sure just what size vehicle I was looking for. She took the time to thoroughly explain things and though she told us she was new there she seemed very confident that she would find me the perfect vehicle. After spending some time together she did just that. Very pleased with the experience and especially liked that she dealt with my preferences as it was to be my vehicle. Some previous Dealerships only would speak directly to my Husband, even though he had made it clear that it was my purchase.