Hoffman Honda

presenting me with options that fit my needs.

! Kristina was very helpful, as usual, explaining all the details in reference to services completed. Keep up the good job Kristina!!!

Honda Accord Sport. Our Service Adviser Kristina was very helpful explaining everything I needed to know. Keep up the good work Kristina!!

Automobile was given a AAA battery boost and delivered with service request for battery replacement and full inspection and oil change. Leah is services noted. Also verbally reinforced on delivery. No battery replacement done. No call was made to customer during service by the service technician. Customer only received a text that the car was ready. Up on arrival at the dealership, customer inquired about the service rendered. Service technician had no idea that a battery replacement should have been undertaken. No consideration was given for the inconvenience of having to wait while Battery Replacement was undertaken. Also, battery is only two years old and was previously installed by the dealership. This battery should have been at no cost to the customer. Be that as it may - it is still unforgivable that a car that needed a battery boost from a towing service - that the service department was made aware of - to start it up did not have the battery examined and replaced as requested.

their fast and courteous service, they are very professional

Knowledgeable about each car product. Considerate of my personal needs. Very clean showroom and service waiting area.

In my book, Hoffman is A + all the way around.7

Explained the process clearly and kept us informed the entire way.

fuel pump tested. She managed to get us in and out in a reasonable amount of time, and notified us immediately after the work was done. It was one of the best experiences I have had with the service department.

well. Service on the other hand was the worst I have ever experienced. The main reason for this is the lack of trust, they lied right to my face. I brought the vehicle in for rountine maintenance and was flat out lied to that my tires were rotated which was part of why I brought the vehicle that day. After getting the car back I noticed that the tires were not rotated. How I know this is that three days prior I got a flat tire in my right rear tire and had to purchase a new tire. When I walked around the vehicle after service, the new tire was in the exact same position after being told they were rotated. Unfortunately I will never purchase or get my vehicles serviced there again. What else are they lying to me about, I have lost all trust. If you use them be very Leary.

Hoffman Honda. First she comes out to the garage to greet me when I arrive for the appt. After the inspection she brings me to her office And explains what needs to be done and why. She comes out and lets me know How the work is progressing snd the timeline. I like working with her She Is thorough and very pleasant. I give her A 10 rating.

but I have to this time. A extremely bad experience. I will write down my long story and update here as soon as I have time. Stay away from this dealer!!!!!

and a pleasure to work with. The waiting area is inviting and comfortable and Isaiah came to give me updates on progress with the work on my car. Such a nice young man!

Jen is great and thorough, but a copy of my alignment report was not stapled to the other receipt info. May I please have a copy of it mailed to me. I like to keep them with info on my car after each visit.

Needed the car back quickly before the holiday. Jen and the crew got the job done.

demeanor.. Needed repairs and options explained clearly. Worked with us concerning cost. Repairs done in a timely manner. Results excellent.

and professional. They listen to what you are saying and are willing to work with you. They talk to you, not at you. Very pleased with service the work that is done!

Jennifer told me it was still under warranty, I had 108k on my 2015 accord. Truly an honest dealership that looks out for their customers. I would have had to pay a lot of money somewhere else to get it done. Jennifer was nice enough to apply coupons for my wheel balance and oil change. I may not have the best experience with my Honda accord as a car ., but the maintenance experience at Hoffman Honda made it a pleasant and manageable. I would recommend servicing your car at Hoffman Honda even to get a second opinion. Honest mechanics especially at a dealership are hard to come by and when you find one , it is like winning the lottery.

Kristina is the reason I keep returning. The service is excellent

The people are friendly and helpful both in setting up appointments and in explaining what needs to done and confirming that my car is ready to go when the work is completed. I give Hoffman Honda in Simsbury, CT the highest possible rating. Joan Thomas

ever dealt with. Skilled technicians and super professional and friendly staff. Their excellence will definitely be a factor in where I buy my next vehicle.

our questions. They made themselves available at our convenience.

hands down. She went way above and beyond to take care of my car and make sure I received every discount allowed. I can not emphicize enough what a wonderful person she is.

courteous. They made the car buying experience quick and efficient.

work for the Hoffman group. She jumped up to help me with a friendly smile, texted me promptly when my car was ready, and had me on my way in minutes. Love my heated steering wheel and new mats - and a pain free service transaction!

and deals as well on service. I have never seen anything like this before.

was outstanding which is why we use Hoffman Honda

Didn’t realize I had such a mess . Glad u found it. Nice job!!! See ya next Tuesday to finish up. Many thanks again…

.I appreciate dealing with TJ. I am kept informed at every step and nothing is done without my approval. The service and results are always reliable.

Service was completed in one hour. Will definitely be back.

if you need to work while waiting

Really take car of all your needs. Car always running aat it's best after a visit to hoffman

Since new no other technicians have worked on this SUV since it was built.

and accommodating the needs of their customers. Another great experience with my service Advisor Kristina…l always leave feeling welcomed and valued when she handles my scheduled maintenance. I literally drove past 2 Honda dealerships to deal with Hoffman.

servicing our Hondas properly without excessive cost. Christina provides top notch estimation, part-sourcing and follow-up.

Highly recommend start to finish. It is possible to buy a car with zero stress.

Friendly and knowledgeable staff. Job completed on time and very reasonable.

.so? They sold me a vehicle, with"minor" cosmetic damage that "was repaired". No problem, right? Wrong. I get the car home and see the whole trunk door was off kilter, I bring it back..the sales manager and sales person tried to excuse it as to "oh honda back doors are always a little off".This was clearly more than that! They finally agreed to fix it, gave me a loaner for a few days. I pick up the 2022 crv, and the inside of the back door is...damaged. Sales woman tells me to "not freak out" about it...At this point, I am just sick of them and say fine, leave it. Today it was pointed out that my taillights are out..I have had this car for a couple of weeks. Why am I running for a car that is fairly new?? Honda certified used??After this issue gets resolved, I will NEVER do business here again.

Jennifer is a pleasure to work with. Always accessible and responsive True professional

manner and treats customers courteously.

car ran great thanks again

Couldn’t have asked for someone better. very attentive and shows her gratitude to her customers

rain with an umbrella.

think it’s the best dealer in my area.

efficient in handling appointments, they are very-professional in regards to customer needs.,

working with Simon K. & Kim of the Hoffman Auto Group. Simon was fantastic in giving me a great deal for the 2023 Honda Civic I am now driving. They were both extremely professional and friendly in keeping me updated as to when I could pick up the auto. Overall, it was a great customer experience on my part. As for the 2023 Honda Civic, a truly is a thing of beauty it certainly is wider than its predecessor, and it has so many practical and entertaining features within. Civics have come such a long way from what they used to be many, many moons ago. They are very much sedans today. Again, thank you to Simon and Kim for the great customer service you both provided. And thank you as well for delivering me a classy and a very practical car. Much appreciated, Hoffman Auto Group.

elsewhere. Stephen and the crew went above and beyond to help me recover from a botched job. My trust in dealerships could have been shattered but their honesty, transparency, and professionalism were much appreciated. I plan to return.

right to the point they are always available to answer any questions you have and make you so comfortable no pressure just they are the best

received. I bought my Honda Accord new from Hoffman in 2007, and they have grown remarkably since that time, for good reasons. They are simply The Best!

amount of time. Jenny was professional and personable and and kept me informed throughout the service visit and explained all work that was completed. The waiting area was clean and comfortable.