Herrin-Gear INFINITI

from beginning to end for car services rendered.

second qx60 purchased there/service is excellent (Tricia)!! Would recommend every day👏👏👏

I am please with my service each visit they get you and out in a timely manner .You dont have to sit and wait they provide transportation to where you need to go. KEEP UP THE GOOD WORK.

2025 qx80. Taryn did an amazing job getting me in and out and getting my problem fixed.

Friendly and courteous, very knowledgeable. Answered all my questions and provided information on areas that were available to use in the future.

! Dealership every one was very hopeful. Very knowledgeable and they made my purchasing experience extremely easy

on what's needed and future

rotation and oil change has gotten stupid crazy though

and professional. I would highly recommend them!

The appearance of the place is very pleasant.

James and Nathan were a gem to work with. Will be back!

they always check vehicle throughly to make sure it's in good running condition and service is dne in timely manner

I was very appreciative. Waiting area was very nice and comfortable.

They always been great and there for you. The staff is always attentive and willing to assist.

Randy let us know status and kept us inform. Well please with Infinity service

numbers that satisfied me. He was patient and I would recommend him to anyone in the market for a new vehicle.

Would recommend to any vehicle owner for services. Great facility.

months. Richard is a great guy to work with.

My car was picked up and returned and in good condition by driver.

He was very compassionate about hos work and attentive to our request

everything. She was very helpful and knowledgeable.

wanted you to be pleased about the vehicle, respect, made you feel good about the way they handled business. Wanted you to be satisfied. Keep these people working for you. They are the best!!!

Thanks for your assistance. Thank very much.

Great at his job.

Gear. A special “thank you” goes to Jerry for his help.

Been with this brand and dealer since 2013. They have always delivered.

Infinity. Fast and friendly service.

Service was clean, quick, and excellent.

This is my third Infiniti in 24 years . Because of Herrin Gear Service and Sales Depts.

wasn’t scheduled/excellent

Would definitely recommend herrin gear Infiniti service department to anyone!!

He gave me quick service and updates on my car’s status along the way. Patrick is professional and very personable. Thanks, P!

Tricia! She was very efficient and knowledgeable of the service I received!

make up if you wanted to. The way management speaks to customers is beyond belief. I had a great salesperson that made an honest error. He sold me a used truck that he believed was a 4wheel drive truck. When I got it home and realized it and called him, he was quick to say he would make it right and find me a new truck. I then went back in a few days later, and the used car manager, Jason Bain, tried to trade me for a 4 wheel drive truck at a terrible price...and was not willing to work with me. To say he was trying to screw me over was an understatement. After about 15 minutes of getting nowhere with him. I told him I wanted my money back, and my trade in back, and he said "we don't write checks back to customers". I then said I would just go meet with the Attorney General and he said "you just go do what you have to do". At this point, between him trying to basically screw me over on the deal and not admist the error that his salesperson made (who let me say again, was a great salesperson), I was in shock and frankly angry. Now...get this. He then said, and I quote, "I don't know who you are coming in here and trying to xxxx down my throat". Really? Really? The Manager over the used car inventory at Herrin Gear Chevrolet, who is supposed to be a respectable dealership, tells me "I am trying to xxxx down his throat" . Well isn't that professional? In all my 64 years, I have never even heard such a term, nor could I ever imagine Jason Bain, the used car manager at a dealership at Herrin Gear, would say such a thing to a customer. How unprofessional can you be? I can promise you I would fire any of my employees on the spot, no matter what their level in my company was, if they EVER talked to one of my customers like that. Unbelievable. At the end of the day, I finally dealt with Warren Smith, the General Manager, who after a 3 minute discussion of the issue, made it right and committed to write me a check back for the mistake, take the truck back, and give me back my trade in. Warren's actions epitomize the way things should have been done. The dealership should be embarrassed by Jason Bain's actions and the way he speaks to customers. Sadly, I will NEVER deal with Herrin Gear....and will be telling this story to every one I know because it is hard to fathom someone speaking to a customer this way. So far, every time I tell this story, people just looked back and me and literally drop their jaw that someone at a dealership would talk to me this way. Btw, I have been an executive in the customer service arena for a long time. I know what service is...and what it is not. Telling a customer that you are pissing down their throat is over the top. Herrin Gear should be ashamed.

Tricia! She was very efficient and knowledgeable of the service I received!

car. He has excellent customer service skills. Great job Jerry

The sales guys are really nice and attentive to my needs.

needs. I like his customer service.

The staff was excellent!!!! The service was marvelous! I’m satisfied!

I was acknowledged as soon as I arrived and taken care of..

indicated I was beyond the oil/filter change milage. My car was serviced without an appointment.

The wait was not long and the service was excellent.

vacuumed my vehicle after an oil change and tire rotation. Also, Tricia found a discount on my tire replacement without being asked. This was very much appreciated.

greeted with a smile and a friendly attitude.

They all made sure that I was happy and taken care of in choosing my new Infinity QX60. Shout out to the great team! I am enjoying the ride, can't wait until my grand kids experience the theater system. They are going to love it!

Car was vacuum. If workers are not available he does it himself.

stellar, if you need a vehicle or are in the market for one please see him

WERE THERE FROM START TO FINISH! UPDATED ME ON EVERYTHING! THE Atmosphere were nothing but Negative frm everybody especially the reception ! THANK Y’ALL SO MUCH

Any time I called she kept me update on the service. She helped me with my warranty questions. It was a honor to have her helping me. This is the second service she has helped me with. Thanks and have a Merry Christmas.

Really satisfied. Took no time to get my work done on the car