Herb Chambers Honda

exceptional. The starting point is with one of your Service Advisor Sean DeSilva. His patience answering my questions on service and cost on my car have always been greatly appreciated. My only complaint is the lack of sandwiches, donuts, and orange juice in the waiting area.

They team worked extremely hard and efficiently! I was and am going to be very satisfied with my vehicle

They have great customer service.

everything that you leave satisfied with it

and the staff is great to work with. They always inform you on the status of the work being done on your car, and the time it will be completed

repair. I was kept informed by my rep of every progress.

Very kind personnel and they took good care of my car

I got my car deal sorted same day.

of my car if needed.

Needs a usedcar- met Frank- 24 hours later took it home. Friendly. Efficient.

with the AC in the peak heat wave.

journey, right from buying the car to registration as well as after-purchase services. They were also very transparent in terms of cost and charges. Did not receive any shock charges during any stage of purchasing my car. Highly recommend this dealership.

Chambers Honda thanks very much god bless you

The purchasing process was stress free and everything was explained perfectly. I got a great deal on the vehicle!

!! All they do is play games with your time. Went in and negotiated a price for a 2023 Honda Civic Si and I got a price then went back home 2 1/2 hours away to get a bank check then drove back to the dealership and the car was swapped tires and wheels and it was damaged so I told the sale manager Alfredo to check it out and he said no one did anything to the car lol this guy is a joke and the finance manager is the same. Both laughed at me then said the deal is off and I was pissed.. they didn’t know that before I left the dealership I took a picture of the car all around and the inside plus the mileage so after that they said the deal was the way it was and I said let me talk to the GM they gave me the runaround. I was so mad I called herb chambers corporate and let them know what happened and that the dealer was trying to auto scam me and that I have proof of everything. So the corporate told me they gonna contact the GM at the Honda dealer TOM and look into it. Half an later the GM TOM contacted me then told me that the car been like that and I said no it’s not and asked for proof and I said I send it to you but instead I drove there and meet with him and show him the pictures of the whole car and he gathered all the sale person and asked what’s happened and I over heard the sale manager Alfredo said they swapped the wheels so I wouldn’t get the car for the price I had. So the GM came back in the room and said I took pictures of the other gray Honda si and I said the only gray Honda was the one I want to buy and I told him the other gray Honda just came in yesterday and he try to say I lie so I told him to check the camera and he refused and when I showed him the video of whole car inside and out then the vin number that’s when he said ok I’m sorry I will fix the wheels for the deal and I said nope !!!! Now I told him I want all four wheels and tires and he said ok and made that deal… my sale person was Jermey and he try to scam me too. How you gonna prep the car for me to come pick it up and the car all scratch up and the wheel lock was to a different car and told me he had to order it smh… I said you don’t have to order when y’all have the Honda parts on the other side of the building and that’s when he drove the car around and got the new wheels lock… this places love playing games and give you the runaround and when I went to the higher up and show proof they all got speechless. I only deal with my sale guy Jermey and sale manager Alfredo and finance manager Nelson and the general manager Tom.. all these guys should get fired. I never seen a dealership like this Honda dealership of Dorchester .. they try to play with the wrong one. Hope y’all learn your lesson and don’t try to scam the people because people’s like me take pictures and video of everything for we try to make a deal.. I bought the car 06/25/2025 .. sorry my review is long but I have to let everyone knows how they all are. Now go look on carfax for there reviews 2.6 stars …. Never again this is my honest review

He provided wonderful customer service . I recommend taking your vehicle at this location for service.

He is knowledgeable and polite and remains cool and calm in a fast-paced environment. He assisted me the last time I was there and I had a similar positive experience.

All were professional and polite. What work I asked to be done was just that. No pressure for things I did not.

Robert. I had the best experience ever. He took my car to get a diagnostic exam and it turns out, I needed to replace my whole AC system. Robert went above and beyond to help me, my vehicle still had manufacturer warranty and I ended up without any bills and my AC is working very well now. I really appreciated Robert’s service, professionalism, expertise and experience I highly recommend Robert’s assistance to anyone who visits Herb Chambers in Dorchester. Many blessings to Robert and his family. Excellent experience!!! Claudia Monteiro

treated with the utmost professionalism.

at Herb Chambers Boston, and I can't say enough good things about the experience. From the moment I walked in, he went above and beyond to make sure I felt welcomed, informed, and completely taken care of. He was incredibly knowledgeable, patient, and attentive—answering all of my questions without ever making me feel rushed or pressured. What really stood out was his genuine commitment to making sure I was able to get in and out quickly to make it to my next appt. He kept me updated throughout the process and ensured everything was going smoothly, Sean was professional, courteous, and sincerely invested in delivering exceptional service. It's rare to come across someone who combines deep product knowledge with such a personal touch. If you're looking for a smooth, stress-free experience at Herb Chambers, I wholeheartedly recommend asking for Sean DaSilva. A true standout in customer service!

Wonderful employee and very calming and caring.

He helped me understand what I need to get fixed. He was also fast and efficient, which made the experience much better.

Herb Chamber Honda, Dorchester. He explained what service my car needed and why. He gave me an estimate of the cost. I appreciate the time. I never felt rushed, and he answered all my questions.

The service was good

He always goes above and beyond to make sure that my car is taken care of.

good look at the 2025 Honda CR-V EX. I was introduced to Keith who was both professional and courteous. Keith explained the details of the Honda CR-V EX in terms we could understand. After a test drive our mind was made up. We wanted that car. As luck would have it, the car we drove was the color we wanted. We then met with Nick in the business office to process the paper work. Nick clearly explained how each coverage option would impact price. I can’t say enough about the positive experience we had at Chambers Honda of Boston!

dealer. Sean was very nice and knowledgeable. 2 days after the service I was leaving for vacation in Maine and car would not start. Called dealership. Hellava time to get some one on phone. Only response was "get it towed here and we will check it". I hung up, called AAA. They came out, jumped it. Battery died again. Battery not operating at capacity. Original battery, 5 years old. Had to get new battery. 2 hours later on way to Maine. In looking at "vehicle inspection" from dealer visit it appears they coded battery blue which means okay. Not sure I have confidence to bring car again for service here.

friendly and welcoming way I was treated. My experience only got better when I met Tao.

the job done for me

attentive, informative, and helpful. He explained everything in detail and was a pleasure to work with. He was always available when I called and was very personable. I would definitely highly recommend him and would request him if needed for future work.

and the A/c unit went 100 miles after the warranty elapsed. She lives in Boston and brought it to your dealership and we had the pleasure of dealing with Sean Desilva. From the beginning of the process Sean was fantastic in making sure my daughter had transportation and facilitating with me and the other dealership so we could get the work done in Boston without having to drive it to Connecticut. From the diagnosis to the work being completed several phone calls with Sean, me and the other dealership took place, and Sean even took a phone call from my daughter on his day off. I would highly recommend your dealership for service especially if you are dealing with Sean.

customer service Robert Hall helped.

choose, and which payment method made most sense.

Once again you simplify the maintenance issues and cost involving my Honda Accord. As a 78 year old Senior my days of processing problems involving a timely manner are over. Thank you Sean your patience and time spent with me is very much appreciated.

amazing experience. Sean DeSilva was extremely helpful and honest. I look forward to doing business with them in the future as they are located in a perfect location. Keep up the good work in the community 👍🏿👍🏿

car, clear and plain dealing, and willing to be helpful. It was a very good experience.

He is very professional and easy to talk to. Overall wasa great experience. I would highly recommend him to anyone!

the past 9 years, Herb Chambers has always been my choice for service. Recently, the low tire pressure indicator was lit and all tires were checked, inflated and light reset. Sean DeSilva is the best! He’s knowledgeable and I appreciate working with him. I tend to get there first thing, so the wait was not bad at all. It depends on what is wrong with your car.

inspection form with me carefully, and answer my questions efficiently.

was slow” I waited a hour before they was taking in my car for an oil change. Never get an oil change there again, horrible.

My Vehicle is driving better than before.

service was excellent I’m happy I decided to take my car to herb chamber Honda in Dorchester. Thank you

this dealership. Sean in Service was so friendly and efficient. My car was inspected and I’m now street legal. He even had the front license plate installed for me at no charge which I really appreciate.

He was very friendly and thorough with the review of the service and recall.

any problems that can come and solve it.

and I was able to get an appointment on Saturday morning. I waited for my car and within a short time it was completed. They skip checked a few items for safety. I needed an oil change .

Great customer Service. Great work and timely. Quality work and great price.

pricing and they never try to add on unnecessary services

desilva also made sure I was goods and well made sure all my problems were solved before letting me go and also going further when helping out his customers couldn’t had ask for anyone else to help me out today!!!