Gerald Jones Ford

checked as it wound not lock or unlock on passenger front. They called and said it was fixed.changed some settings. Picked up the vehicle and still had the same issue. Didn't even check the reason it was brought in. Told me they would pick it up and get it fixed on the following Friday. Get a text on Friday telling me they could not get to it. Made another appointment for the following Monday. Took it in and was told the warranty company was closed and it was going to be a 195.00 diagnostic fee and 700 plus to fix if it was the actuator. All I have gotten was a runaround. This is the worst service I have ever received from a dealership. I will no longer purchase Fords again.

We walked in with an approve loan letter from our Bank. We physically sign paperwork for out bank but then three weeks later we learn that the loan is with a different bank and at a higher interest rate. The paperwork to obtain the fraudulent loan loan was signed electronically. Now I have to hire a lawyer and submit a claim with the Attorney Generals Office. I can not believe that today we still have to deal with deceptive lending. The worst part is we were deceived by a man whose last name is Dolittle!!!

2020 Ford ecosport took in for engine failure due to recall. Was told it would take months with no loaner available. So bought a new truck just for them to fix it the next week. Then the job was rushed or technician just didn't care. Took it back today to show them the multiple bolts left out which technician said oh I can get bolts and put there. Decorate trim that was over engine gone and all they could say is we don't have it. Huh well it was there when I originally brought the car in. So either you didn't care enough to put it back on misplaced it But the kicker is the technician broke the headlight assembly. I know they did because a different dealership broke the other side and owned up to it and replaced it. So I have looked at both headlights every time I take it in for service to make sure it didn't happen again. But the technician just says oh I didn't break that. Uh yeah you did. He then proceeds to start cussing at me in front of Tom a service sales man and the service manager. How can a service manager allow an employee to cuss at a customer directly in front on him and not say anything. Crazy Then take the technician side when clearly bolts were left out. That alone tells you he didn't do his job correctly. But if the technician was going to own up to breaking the headlight then he would have before even giving the vehicle back so it could have been fixed. Obviously the technician is going to say he didn't break it. Just going to say do you have a picture of before. So I am supposed to take a picture of every inch of my car before dropping off to prove you messed something up. All of this is just terrible. The recall not fixed in a timely manner, no loaner, no appropriate time line of fixing, leaving obvious bolts out, not reinstalling engine wire cover trim, breaking headlight assembly. Breaking the assembly is one thing. Difference of opinion whether he broke it or not. Ok But the obvious bolts missing on parts he worked on. How can you say he didn't do that. And if his work is bad enough that he leaves obvious bolts out how can you trust that he didn't break the headlight when I know for a fact he did. But to just tell me to leave after pointing everything out and his technician actually cussing at me in front of him and Tom. Like what kind of service manager is that. He should have addressed his employee cussing at a customer and at the very least made someone put in the obvious missing bolts and finding out what happened to the engine cover. Again though I know they broke the light. Like 100 percent positive because already went thru it on the other side with Waynesboro dealership who owned up to it and fixed the side they broke. But this dealership just takes whatever the technician said to be true. Guarantee if they were to look at cameras of him working on my vehicle they would see when he broke it. Just like the Waynesboro dealership did. Tom is ok but that technician and service manager should both be fired over their customer service and how they handle complaints. How can you tell a customer to just leave when at the very least the bolts are missing. The. To add the ticket showed a multi point inspection that obviously they didn't do cause one of the tires had a lower pressure warning on the dash when picked up

She went above and beyond to find me the perfect truck! Now, 2 months later I still love my truck and Sara keeps in regular contact to hear if all is OK....that's what I call a great sales lady!

Tire Rotation) I was scheduled for exactly when I requested. The first time I walked in 5 years ago I happened to get Shannon as an Advisor and saw she was a Level 4 Advisor, as a Sales and Service Writer Master since inception and Level 3 Sales from the beginning and having been in dealers with 8 President's Awards I KNEW I COULD TRUST Shannon and GJF. In 5 years Shannon and GJF have not let me down.

sincerely thank you for your dedication and commitment towards replacing our 2021 Ford F-150 Wiper Motor today (22 August 2024) at 10:15 AM in our driveway. Your work is truly commendable and we appreciate your contribution to Gerald Jones Ford. We are sending this thank you letter to you for the quality of service provided by you. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on your project on our 2021 Ford F-150 Wiper Motor replacement at our house, and the way you conduct business as a whole. We have no doubt that it would not have been the success that it was without your presence. We would also like to take this opportunity to express our heartfelt thanks to you for your understanding, caring, faith, dedication, hard work, strategies, motivation and quality in what you do for Gerald Jones Ford. We recognize and appreciate your patience and outstanding talent. If you are not a trainer for Gerald Jones Ford you should be, because you know what and how to do what needs to be done and we thank you. You stand head and shoulders above others and we appreciate all that you did. Once again thank you. We have no doubt that it would not have been the success that it was without your presence. This is what we know you should get: ★★★★★

helpful, making my purchase of my vehicle to go smoothly. They went above and beyond the call of customer service. I love my new ride💕

Would highly recommend them to my acquaintances. Love their welcoming and friendly employees..

Contacted service department at Gerald Jones Ford. Part ordered and today Jessie came with the Mobile Service Van. He called when he was five minutes out. He arrived and some 30 minutes later both CSPs completed. Super friendly and courteous. One very pleased Ford owner today.

in late december we took the truck on a trip to Illinois at christmas. While going through Chatanooga and heading down hill the front end shook when we applied the breaks a sign of warped rotors. Upon returning to Augusta we scheduled a service to have the breaks and the radio looked at. The rotors were diagnosed as being warped and the service manager accused me of riding the brakes too hard going down hill causing the warpage. This shKe happened immediately when i applied the brakes going down hill. Which I indicated to the service manager who then accused me of lying about it ant that I shouldnt have bought a used car.. I will never purchase another vehicle from gerald jones and would not reccomend anyone else buying onr there.

Set up warranty service for switches and 60,000 mile service. Did the $800 60k mile service but not warranty item. Ford Recall has no available parts until Q-2 next year for drive train bolt issues. Tried to sell me 2-new tires vs. repair. (got repaired elsewhere) They did solve transmission leak & battery terminal problem 2-years ago after 2nd try & towed dead vehicle. Refused to remove after market cable. Vehicle was "Lemon" factory restored by Ford Mfr. (factory failed to remove non-factory device and failed to correct transmission line fittings leak) Apparently same random Q/C issues at plant as dealership. Will only bring for warranty repair whenever they actually get all the parts. Very sad, hit & miss. Also failed to capture correct emails for Ford Quality Review Survey. Valet pickup/delivery was very nice for customers. Somehow they managed to change all default settings in car. (some good, others not; must have pulled battery cable or had software update not mentioned?)

Jesse was out standing. He not only fixed my recalls he recommended that I correct 3 things on his inspection. He did all in a timely manner and was very nice. He reflects great credit on Gerald Jones ford of Augusta Ga.

I purchased a 2023 Bronco Sport Heritage edition on July 7th, on 31 July the check engine light came on. I was able to get an appointment with service on August 2nd. I only got this appointment by going through my sales agent Ashleigh Dyson (who is the only person at that dealer who is worth anything). I was told that day that I would need a new engine and that it would take 2 weeks. When I called on August 15th I was told it would be ready in early september. At this point I still did not have a rental and was told that there were none available and that I was pretty far down on the waiting list. By the end of that week Ashleigh was able to secure me a loner. When I called for an update in early September I was told 2 more weeks. On August 18th I was told the engine was ordered and in early October I would have my car. Here we are and on Tuesday the 10th I called and was told once again that it might be a few weeks. I have spent $3764.25 on car payments and insurance in the 3 MONTHS that my car has been at the dealer - on a car that I cannot even drive. I drive past the dealer everyday on my way to and from work and it's sitting there, in the back of the lot. A beautiful blue Bronco just becoming a money pit. I will never again bring a car to Gerald Jones Service.

and was very pt

As a transplant I have been bringing my F150 to Shannon in service for several years. I am retired from a Ford dealership after 29 years including as a sales manager up north and was considering a new Explorer and was going to either order or purchase my new vehicle there. Since I wanted to test drive one first I went in and explained to the General Sales Manager Jared Gay the what I wanted to do and that I was most likely NOT going to do business with him. He hooked me up with Jonathan Dyar. Jonathan went ABOVE and BEYOND knowing he probably was not going to get a sale. My wife liked the way we were treated and after I got what I could expect on a deal from up north we went back to see Jonathan and Jared. Without knowing what a was working from but figuring they would have to have a very sharp pencil, THEY BEAT WHAT I HAD! not only did they neat it but considering the expense to travel north they beat my deal up north. Having done both retail and commercial Finance, Aaron Newcomb in Finance had products and options laid out, listened to what I did and didn't want and answered all my questions when I asked for a comparison between the MasterTech Extended Warranty they offered me and Ford's Preferred Care Warranty. I went with the MasterTech warranty. Over the years my dealerships received 9 Chairman's or President's (including 5 in a row including 2 Elite Awards) so I know how important taking care of the customer is. Gerald Jones just received their second in a row President's Award and I would say they are on their way to a third award. EXTREMELY WELL DONE!

appointment, getting my car checked-in, making sure I was understood the work that was going to be done on my car and answering all of my questions was outstanding. His kindness and professionalism and the outstanding work done on my car is why I will continue to use the services of Bobby Jones Ford. Please give that young man a promotion because he is representing your brand well. His name is Marcus Brighthop at Bobby Jones Ford in Augusta.

would lose acceleration. My husband called Gerald Jones Ford and explained the problem noted with my vehicle. We were given a date and time to bring the vehicle and given an approximation of time needed to diagnose the problem. Shannon Stacy, the assigned customer service representative, called and explained that the service technician noted the problem was the transmission. She explained the steps to be taken to determine if the transmission could be repaired or needed to be replaced. She procured a rental vehicle for me that was immaculate when I received it. Shannon Stacy called and texted with updates as she stated she would. I left my name badge for work in the console of my vehicle. When I went to the service department to check on retrieving it, Shannon Stacy walked me to the service floor and asked the technician to lower the vehicle for me to retrieve my name badge. He was glad to help. After replacing the transmission, the service technician did an inspection and emailed me items that needed attention. After I picked up my vehicle, the service manager personally called me to ask my satisfaction with the repair work. Gerald Jones Ford is an exemplar in customer service. The courteous professionalism afforded me is unparalleled. Thank you for the opportunity to express my complete satisfaction and utmost respect for the Gerald Jones Ford dealership.

customers which keeps us coming back to this dealership. And Shannon in the service department is gold, you can't ever move her lol you can promote her but she is a big reason we stay at this specific dealership along with great sales people like Sargent Major and Ashley and Mr. Doolittle in Finance, he's great at explaining the numbers.

Ford/Lincoln service and management. This is the best dealership in the area. We have purchased multiple vehicles from this dealership. They have taken care of all of them.

Jennifer McKee made me feel at ease doing the service.

All work done as explained, on time, knowledgeable service writer Shannon! Thank you Gerald Jones Ford!

service was fast and friendly, Marcus brought the vehicle right in and went over what they were going to service and showed me to the waiting room. The service took about an hour and I was out. The only thing I wish they would do is vacuum vehicle out during the service!

and out fast, and always has a smile on her face.

we could not make up our mind we looked at a lot of cars. And she worked with us . And the manager was great he worked hard to get us in the car we picked .

diagnosed and quickly repaired. They had the parts in stock - that is exceptional!

I really felt taken care of with my vehicle.

The service rep took complete ownership of my visit to make sure that everything we needed done was completed efficiently and excellently.

experience. He was polite and knowledgeable, and answered all my questions without hesitation. There was ZERO wait time. I arrived and was promptly taken care of. He told me my car would be ready in 1.5 hrs, and it was.

Marcus was really good he explained everything that was going to be done during this service and after. Honestly I was surprised how fast it took I mean it was like an hour but that’s expected with what kind of service am getting.

Tom Ford the Lincoln concierge is the best. He know his job and has a great personality. He is the reason I go to this dealership for my service

try any BS that many people would think to be typical of car salesperson. Nor did I get much/any BS from the sales manager.

Josh Donath was outstanding and most helpful in purchasing the new car.

service at Gerald Jones location. Shannon, Pete, and the whole team there are great people and they do a darn outstanding job each time I have my trucks serviced there, They are sincere, know their jobs, and they are professionals. They go above and beyond what is expected and they make me feel they care about me as well. If they weren't there I would not go there for my service. you can take that to the bank. They just that great and friendly. GREAT TEAM, Ms Annie said so!

(Marcus), frequent updates, fast service and detailed overview of everything.

I was able to get updates whenever I asked, too.

Delivered everything they promised including a pristine clean car.

Good communication with staff during visit. The car was clean when we left.

The drop off and pick up service can’t be beat. The concierge always responds immediately and keeps me informed. I enjoy the personal attention.

without any problems.

Attentive to your needs and knowledgeable of what to do to fix your vehicle.

Hospitality and Excellent customer service. May God Bless You and your family the more INDEED in LORD JESUS CHRIST MIGHTY NAME

The service was quick and efficient.

with a brake issue.

and efficient service. Good place to take your car. Clean waiting room. Nice restrooms

They have a nice, clean waiting room to be comfortable in while you are waiting.

great job in servicing my 2019 F250. I would recommend that anyone needing service on 3/4 and larger trucks give Jeff a call. My truck was serviced properly and ready for pick up on time Jeff took time to answer all of my questions and explained the technical aspects of the work performed in a way that I could understand. Overall a good experience.

appointment and met with him that Friday 3/24/2022. He sent options on Thursday and he was not pushy or overwhelming. He got the information of what we wanted and he delivered outstanding customer service. He was quick and very very patient and friendly. I was late and gave him a call and he was very nice about it and still gave outstanding customer service. We need more people like Josh in the world. I had my granddaughter with me so I love the fact that they had a play area for her as well.

Professionalism in action -- Shannon, service advisor, informed us all the way to vehicle pickup --Pete, technician, repaired what had been causing a very loud and persistent noise. All the regular maintenance, done. Many thanks to Gerald Jones Ford!

to have my truck serviced and repaired same visit. This eliminated a 2nd visit that would not work with my current schedule.

welcoming and makes one feel like a valued customer. Starting with Shannon and others in the service department, one gets that feeling. The routine maintenance was preformed by professional and certified mechanics. If we needed additional service done, we are informed prior tasks. Wait time is not unreasonable. Car wash is appreciated. No complaints for the many many years of service. Personnel is superb.