Durango Ford

and service was so good.

and 2023 F150. 3 in the last 22 months!! The service center at Durango Ford and the customer service is the worst I have ever experienced. Last purchase was 5 months ago. Brand new truck. Had broken part at purchase….:..after 5 months still it fixed. car has gone in 2 times to get this fixed and both times they ordered the wrong part. Waited overt two overs at dealership for a 90 min repair only to be told they ordered wrong part again!!! Didn’t even wash my car or apologize!!! Told me “don’t worry I will call your husband and explain” I am livid!!! I filed formal complaint with Ford corporate. Car still not fixed

I would use them again thank you

ever had! We appreciate it!

He was very helpful. We appreciated his patience and he really went the extra mile to help us out. I do not like car shopping, but Carl made it less stressful. Thank you.

He is definitely a go getter and very helpful. the young man who also helped us in finance last night, was very transparent and helpful. this is my 5th time coming back to the dealership so you know they are doing great.

service in helping us find and purchase our Ford F 150 in early March. Thanks Garrett! John and Shannon Gowdy

state purchase. Everything went smooth from start to finish! When I showed up to finalize the deal, they had all the paperwork ready to go and I was on the road within 30 minutes!

pleased with the vehicle. It was represented well on the website, and the process of putting it on hold, test driving, financing, and the paperwork was almost painless. The chip in the windshield was repaired, and they even fixed the one in the car we drove up to Durango. Bryan Jaime is a great representative of the business - very helpful, personable, and the kind of person you would want interfacing with the Customer.

vacation and we ended up leaving our car in the service department while we found another way to get back home in California. We had excellent communication with Beth in the service department, and when we decided to trade in our broken car for a new car on the lot, she put us in touch with Jarred. Another great experience with him as he helped us with the new car. Zach in the finance department was like the cherry on top of an already wonderful experience with Durango Motor Company. Zach found us the best loan option through a local credit union, was in constant communication via text, email, and phone, and sent us e-docs to sign, even through the Christmas holiday. I cannot say enough great things about this whole team. We are so grateful that we were taken care of so well through the holidays as we were home in California. Thank you, Dawn Huntsinger Los Osos, CA

We live in central Texas. After experiencing a problem with our 2016 Ford F-350 pickup, we took it to the Durango CO Ford dealership. Their service department is outstanding. Within 15 minutes upon arrival, they had our pickup on the diagnostic computer, and was able to tell us that the needed repair would take approximately an hour and a half, at a cost I considered reasonable. Within an hour, they had completed the needed repair, and we were on our way to explore the great outdoors of Colorado. It was a great experience with a Ford department dealership, and especially considering that we are from out of state (and there were NO rental vehicles available in Durango). I highly recommend Durango Ford, service writer Tim Murphy, the service technicians, and any others who were helpful in getting us back on the road so quickly.

mistake! Justin was extremely helpful and kind assisting me with my truck that wouldn't restart at the car wash. Luckily, it was simple. I will be servicing my vehicle at DMC in the future!

were very friendly and helpful! I am a 1st time new truck buyer (2021 ford ranger) and recomend D.M.C to any one looking into a used or new vehicle!

look high and low for a very specific used truck. Once located, he effectively and efficiently led me through the purchasing process along with a very competent lady from the finance department. Everyone at Durango Motor Company was polite and professional.

noise problem with the radiator fan motors. Although the part availability was beyond my schedule, they assured me my 2013 Ford Explorer was safe to return home for my local dealer to order the part and replace the fan motors. Which was done. Durango Motor Co’s help and provided documentation expedited the repair upon returning home. Thank you for being Such a top source of service and repair facility for Ford vehicles in Durango, CO.

getting me and my boys in the right car for us. There was no feeling of being pushed into anything, and she worked with me on what I could afford. Their inventory was great to choose from, and their website was easy to use to contact them. Highly recommend them in Durango! Most kind and helpful people here!

car at an amazing deal. We will be visiting again for our next purchase.

have to hunt out Angelita Topaha At Durango Motor CO! She was so beyond fabulous! She was there to answer all of my questions . Any time I made contact with her she immediately got back to me, as a result of this outstanding customer service I am riding in a sweet new ride!

I had the pleasure of being assisted by Justin Raddin in the Ford section of the dealership today when I had problems with my car. He was polite, professional and very helpful . He had the issue dealt with in a very short time and I left , as I always do , feeling very fortunate that I have this dealership in my community. I have never had anything but good experiences at Durango Motor Company.

Great place to do business with! They do a great job and are very friendly! Great inventory also! Try them out you will not be sorry. !

Pleased with the great knowledge that Jakwan had of the truck that he shared with us! He treated us well. Bob was very good at helping us with any questions and helping us to make the decision to buy it. (Bob M.). We’ve bought two other vehicles in the last 3 years because we don’t feel pressured.

On Saturday Sept 28, 2019 I stopped in at Durango Motor Company to look at the new Ford Rangers. I needed a work truck/daily driver. Being that this review is for the dealership and not the 2019 Ford Ranger I will just say that this truck is awesome! I had a relatively stealth approach to the dealership right up to the trucks. While I was walking in between the Rangers I could see an employee walking in the parking lot who appeared to be on a mission. I made verbal contact with him and he immediately dropped what he was doing and walked over to help me. His name was Jeff Webber. From the onset he was very polite and patient with me. I found out a while later that he was new to the dealership. This being said, he is quite knowledgeable and if he did not have an immediate answer, he would excuse himself and promptly be back with the answers to my questions. There zero pressure from Jeff to make the sale. He simply let me do my thing and was there for guidance. During the test drives (2) Jeff let me truly test the vehicle’s performance. No, I did not horse whip it, but I did test the handling/braking on a washboard dirt road, took full advantage of the twin turbo, and of course cranked the sound system. Jeff was perfectly fine with all of this. I decided to go forward with the process and purchase the truck. It was at this time I met Matt Rhinehart, sales consultant. On a side note, Jeff did not abandon me and was there the whole time while I was with Matt. Alright, now about Matt. Wow! The absolute most stress free and relaxed vehicle buying experience. I continually bombarded Matt with questions regarding the process and intricacies about the 2019 Ford Ranger. Matt is highly knowledgeable. He answered everything promptly and truthfully. Awesome personality and likeable guy. He too was very patient with me and treated me more like an old friend than just another sale. Amazing experience! Now came the vehicle delivery time. Matt and Jeff walked me out to my new Ford Ranger. Matt knew every feature on this vehicle. He walked me through everything on it patiently taking the time to ensure I understood evert feature. Thank you, Matt! Now for the unfortunate part. When I got home, I did what any new truck buyer would do. I walked around the truck drooling and really giving it the once over since, well, it was now mine. I noticed that the rear bumper was slightly pushed into the bed on the right side. Obvious lot damage. My heart stopped. I called Jeff and told him about what I had observed. He was apologetic and told me not to worry that it would be taken care of. First thing Monday morning I was back at the dealership. Matt and Jeff both met me outside where we viewed the damage together. Judging by their reactions I think they almost felt as bad as I did. Clearly, they cared. There was no pointing fingers or blame. Matt and Jeff simply admitted that this was something that should have been noticed prior to delivering the vehicle to me. Although I do agree with that, I do understand that we are all human and, in their defense, I looked at the back of the truck at the dealership and didn’t even notice it. Matt and Jeff immediately took me to the body shop where we started the fix process. They were with me the entire time and were empathetic to my situation. Matt even ensured I had a rental vehicle while my truck was in the shop. Again, thank you Matt! As bummed out as I was with the damage and as unfortunate as the situation was, I really felt like I was in good hands and taken care of. Obviously, I have left some names out of this review. This is not done intentionally, it’s just that this review will become a dissertation if I included everyone. Throughout the process of purchasing my new truck I met men and women in all departments, including upper management. Everyone was great! This dealership is undoubtedly the best in the business. I encourage anyone looking for a new/used vehicle to seek out both Jeff and Matt. You will not be disappointed. Respectfully, Anthony

Ty Porter is wonderful. He pays attention to all the small things! While waiting for paperwork I was able to catch up on some Football, Ty noticed this and when we got into our New truck ready to go home he had our Sirius preset to the NFL channel. Whaaat! Way to go Ty! Nailed it!!!

I co-signed a car last November and have had nothing but issues since. The car began to show issues shortly after purchasing, and despite the multiple attempts to communicate with DMC , we were ignored. When we were spoken to, we were told it was "fine" and to "not worry". When we brought up the fact that the model was under a recall list, we were told we didn't qualify and again not to worry. When the car began to display clear transmission failure, which was what the recall was about, we were told again "not to worry". Now the car is in 100% transmission failure and is undrivable. We were forced to rent are car out of pocket for a day before DMC supplied us with a rental. We also have had to take time off work to fix this issue, and a trip out of state was cancelled due to this failure. We are out over $200 for issues that are covered under our terms and service with DMC. Immediately after posting this review, I will be contacting the Better Business Burea to report this unprofessional behavior and how they handled our situation, resulting in unnecessary distress and fees

I’ve purchased three new vehicles, 2016 Toyota Highlander, 2017 Explorer XLT and 2019 F250 Super Duty. I have been completely satisfied. As a former Auto Business owner I’m a little picky. Great communications and all expectations met. Great Job!

Pulled the rug out from under my 2 day purchase attempt. Gave me a story about someone buying the vehicle the morning of the 2nd day during our continuing cross country telephone communication. Friday morning I prompted the salesman to get the photos I had requested from him yesterday sent to me so that we could finalize the deal today! The sales manager was also aware that the deal was basically done because he and I had made an agreement for a trade when I had driven to Durango. Cut to the end- Salesman Travis calls back and says they sold it this morning. Think this was an outright lie because they both knew it was there late morning and that I fully intended to purchase. Can only suppose someone showed up and offered more on the spot. So what do you think? Trust them? That's up to you, but I certainly do not.

We are new to the area, and Durango Motor Company Ford Service treated us great. We had some mechanical issues and they went above and beyond to help us get these resolved. Charlie in the service department was great, took care of the problem, and made us happy customers. It is the small details that he showed us that will have us return to this location in the future! Thank you Charlie.

I bought a new F-150 in August 2017 and I cannot overstate how easy the process was and how helpful everyone at the dealership was from Patrick Bryan, my sales person, to the people in finance and who installed the options and detailed my truck. Patrick even drove my new truck the 25 miles home for me since I wasn't trading anything in and had to get my other car home, too. This is the second truck I've bought through Durango Motor Co. These people are great and you will not beat the price!

My salesman, Taryn Smith was extremely knowledgeable and helpful. Got a great trade-in price comparible with KBB. Actually enjoyed purchasing a new car! Would highly recommend.

I recently bought a used ford truck here. Right off the bat, someone was there to assist me. The whole time I was there everyone gave full attention and answered questions as best as they could. I was very pleased with my visit. Brendon Tacke was the guy assisting me most. He was awesome and continued to follow up being great even after the purchase. Everyone there was great, nobody was unhelpful or had a bad attitude. If you are looking to buy a car or truck, I would highly recommend Durango Motor Company.

Durango motor co has nice and experienced staff that you enjoy dealing with. They are friendly and work with you to get what you need. Overall would definitely recommend this dealer.

Everyone at Durango Motor Company was incredibly welcoming and professional. Everyone we worked with to find our car was knowledgeable about their stock, and were so helpful in making sure that our experience was pleasant and stress-free.

Jacob Holland was so nice and knowledgeable to work with in purchasing our new Ford F-150, as well as the whole team that helped us. This is our second new car purchase with DMC and it has been a breeze both times. We receive great service every time we bring our car in for regular maintenance. We would recommend DMC to anyone looking to purchase a vehicle.

I am a long time customer of DMC, and have always had such good service. Annie and Phil helped me find and purchase a new Mustang yesterday. The one I wanted was really hard to find, but they did, and I'm very happy! Jonathan helped me pick out some fun accessories, I can't wait to get those installed this week! Thanks Jonathan!

I just purchased a jem of a truck. Beautiful in every way. The gentle ment that helped me with this purchase made me feel extreamly comfortable and welcome. No rush was ever present in the four hours that I was there. Jordan was the first to greet me. He had the vehicle I was looking at ready for my inspection as soon as I arrived. Any question I had he had an answer to in a matter of seconds and if he didn't know the answer he found it. Thanks Jordan. Mr. Smith was fanaminal with finding me the best rates and the lowest prices. If it wasn't for the friendly atmosphere and profesonalism that they showed me I would have never purchased what I did. Also wanted to say that the finance department worked with me and my situation finding an agreeable solution to getting me what I wanted.

We bought a new F-250. Ken Bohannon was our sales rep, and we're glad he was. He took the entire morning working with us and answering questions as we picked out the perfect truck. He was not impatient and made us feel as if we were long time friends. After the sale, we had some issues with aftermarket items we had put on the truck. Ken stepped in and made everything right by getting the correct items ordered. He made sure the items were installed quickly and correctly. He truly cares before the sale, and after. I would recommend this dealership to anyone in the market for a new or used vehicle. This dealership has a new approach to the way the entire team treats customes, and I think it is a great way to do business. Before you go to another "regular" dealership, try this one first. You'll be amazed and won't want to go anywhere else. And don't forget to ask for Ken!!

I recently purchased a 2016 f350 jacob holland was by far the best salesman i have ever delt with i would recommend talking with him if you are in the market for a new vehicle also the whole staff at durango motor company is super friendly it was a very pleasant buying experience

Our recent visit to Durango Motor Company was perhaps the best experience we've ever had buying a new vehicle. Everyone at the dealership was helpful and courteous, and our salesman, Brandon was awesome! He really went the extra mile for us and spent dedicated time answering all of our questions and concerns. We are very happy with our new van and will definitely be repeat customers!

We were in a tough situation w/ our trade in and didn't think we were going to be driving off in a new Ford Escape. Not only were our payments kept around the same, but we were able to upgrade our vehicle and get at a phenomenal rate! Our sales guy Brandon didn't give up! Thanks for your help guys!

Travis was very helpful, no pressure. Got us in the Ford Flex we were looking for, and couldn't be more happy. I have been wanting one of these since they came out several years ago.

Fantastic Service from my sales rep Jacob Holland!! He took the time to ensure that I not only got the best deal for my trade in, but that I was well informed about the vehicle I was looking to buy. I Always choose to purchase from dealers whos sales rep takes the time to get to know me and looks out for my best interest. This is the Second vehicle I have purchased from them and as alway they offer Great Deals! Great Friendly Staff and Great Owners! They will always have my business. Advanced Appliance Repair Geary D. Parsons

We spent about one month deciding on the vehicle and spent time with Ken looking at several different vehicles. Ken never pressured us into making a purchase until we were ready.

From the internet chat with Annie and Travis to dealing with Annie,Phil,Catalin,Charlie and Tamara Plus others that helped make my experience a good one. I felt like a family member from the very beginning

Jacob Holland and the Durango Motor Company crew did a fantastic job selling us our 2010 Ford F-350 King Ranch. We needed a bigger truck to haul our big camper and they hooked us up with everything we needed. They were very fair with our 2013 F250 trade in. We will continue to use Durango Motor Company for all our future purchases and highly recommend everyone else to use them as well.

I would recommend the Durango motor company to anyone looking to.buy a vehicle. It was a great experiance. They will find you the right car. Not just try to sell you one.

Our purchase was relaxed without the stress and xx usually associated with buying a car. Annie was just great - very friendly, knowledgeable, without putting any pressure on us. I definitely recommend DMC and especially Annie if you're looking for a new or used vehicle.

It was a pleasant experience. Annie did an excellent job and was pleasant throughout the transaction. Everyone we came in contract with was very professional.

Brandon Cruz and the Durango Motor Company crew were very professional in assisting us with the purchase of our new Ford F350. We met with Brandon a couple of months ago just browsing the inventory. We were not ready to purchase a new vehicle at that time, but Brandon was more than willing to walk through to show us what DMC had to offer. We told Brandon we would not be ready to make a purchase until December or January, and we were not hassled or pressured to buy before we were ready. When we were ready, Brandon went above and beyond to find the best fit for our needs. We definitely would recommend Durango Motor Company and Brandon Cruz to anyone who is looking into purchasing a new vehicle.

We came to the dealership in search of a good deal but not totally into buying a Ford..after working with Brandon and his eagerness to get us in a Ford we left there Ford owners..we liked the deal we got, the service, the lack of pressure and the friendliness..

John Evers was a big help found me the truck I needed he answered all my questions an did an awesome job thanks so much business manager Bill Fountain did a great job with all the paperwork thanks again Carey