Don Franklin Lexington Hyundai

at Don Franklin-Hyundai, Richmond Rd Lexington, KY. We purchased a brand new car that turned out to have serious mechanical issues after driving it for just more than 2 weeks. It got towed back to them. When we brought this to their attention, they flat-out lied to us, claiming we had no right to return or exchange the vehicle. Their reason was, the documents were already done and transferred to our name. Clearly the car qualifies as a lemon under consumer protection laws. Instead of standing by the product they sold and making it right, they chose to dismiss our concerns and dodge responsibility. This is not just poor customer service- its unethical and deceptive business practice. We trusted this dealership and were met with dishonesty and zero accountability. We are now having to take further steps through legal channels and lemon law protections-something that could been avoided had they simply acted in good faith. If you value transparency, honesty, and basic respect as customer, stay away from this dealership.

unprofessional and not helpul at all. Every time I went to tell her something she would just cut me off with some excuse as to why they couldn't do this or that very unfriendly definitely not what you need when your car is having trouble. My transmission was not shifting properly and wouldn't go into overdrive but she said oh well we cant drive your car over the speed limit and then she smugly said I would have to pay $170 fee to have the car looked at because it was over 5 years old but my transmission is covered under the 10 year powertrain warranty as I am the original owner. I got so upset I just hopped back in my car and backed out of the garage and drove off. I felt very disrespected to be sure just a miserable service experience I would be embarrassed to interact with customers like she did with me.

Lexington. The showroom is beautiful and they had several options of the specific vehicle we were interested in. In fact, I'd say that this dealership has one of the best selections in the state. We passed at least 2 dealers to get to this one. Our sales person, Chad, was patient and great to deal with. This is our second Hyundai but our first from Don Franklin in Lexington and we are very pleased with both the car and the dealership. I highly recommend the dealership and especially Chad who, I feel went out of his way to ensure our happiness. Thank you Chad and Don Franklin Lexington Hyundai!

Don Franklin in Lexington. We were assigned Darryl Bond from the sales department and could not have been more impressed with his professionalism and vibrant attitude. It is always refreshing to work with someone that truly cares about what they do. Purchasing a vehicle from any dealership can be a daunting task and, in many cases, a frustrating experience. My wife and I have purchased vehicles from what many consider as luxury brands. In comparison, the service that we have received from not only Don Franklin as an organization, but specifically from Darryl was truly exceptional. I will recommend Don Franklin to anyone that is in the market to purchase a vehicle and will further recommend working with Darryl Bond. Thanks again for the great experience and we look forward to working with you in the future! The Varelas Family.

for sure. If you ever need a car make sure you call Navarre Smith.

I went in to test drive a car. I wanted to get a feel for it before even considering it. The sales man was really great at first! He was engaged and very friendly. But as soon as I let him know that I wasn't looking to buy the car that day, his mood completely changed. I get that he makes commissions off his sales. But how he reacted to me not wanting to get that car that moment was not okay. I've been to many other dealerships where there have been completely fine with me test driving cars without the intentions to buy that day. I assume because they know that I'm more likely to come back when I'm ready if I had a good experience. I really wanted this car. But now I'm going to go to a different dealership for the same car because how rude the dealer was.

Most women does not like to go to a dealership alone, but I have two times. They have been great and understanding in what I wanted. They took their time to show me numbers and many cars!!! I will definitely be coming back!!

I felt that I got an amazing deal and everything went extremely smooth and fast. Very satisfied with my new vehicle and the warranty that don franklin offers. I will recommend this dealership and a Hyundai to anyone!

Excellent car-buying experience! Will definitely recommend this dealership to friends & family. As a first time Hyundai owner, I am impressed with the brand. Had never looked at one or considered buying one until seeing them online. After visiting Don Franklin and having the knowledgeable staff show us the vehicles I was sold.

Nick was great. He listened to my needs and got me what I wanted. The finance department was great and easy to work with as well.

I am very satisfied with my purchase and will continue my future business Don Franklin Hyundai of Lexington. I got a great deal and I really love my Sonata.

Great experience, great car, satisfied We are already returning customers and will continue to be. We appreciate the service. We have asked for my and friends to purchase their vehicle needs with this dealership.

Purchased a 2018 Hyundai Elantra sport 6 speed manual. Car was perfect, Don Franklin Hyundai tinted the windows on it. Misty Roberts was great and I will be coming back. Everyone treated me well and respected me. A+++ in my book.

I was greeted as soon as I entered. The salesman was very cordial and treated me as if I were important to him. He did not have to keep going to ask for information too many times. I found other dealers salesmen could not answer many questions without checking. I told Chase what I wanted to pay and he took me right away to show what was available in my price range, I appreciate that

Excellent Experience for a dealership purchase. Everyone was great to work with and I would definitely return again. A great overall purchase experience for a new car purchase.

After almost a year of trying to get a new vehicle, Ty with Don Franklin on Richmond Road worked hard to get me into a car that I absolutely love and at a price I was comfortable with. Any questions I had, he would get back with me in a reasonable time with an answer. Overall a great experience and I am enjoying my new car!

Excellent employees who helped me and my wife with a great car buying experience. I will recommend all of family and friends looking for a vehicle to come to this dealership

Kelvin was extremely helpful and went out of his way to find and get the color car I wanted from the Don Franklin dealer in Nicholasville. This dealer bought my car for more than expected and gave a great deal. My and my parents would be very likely to return when another car is purchased as well as recommend this dealer to others looking for a car.

Very good experience with a great saleman, Chase who came and took care if me immediately! All aspects of the sale was seamless. From the test drive to the delivery!

Staff was very friendly and fun to be around. Worked with us on pricing, but was still able to meet our needs/expectations for the right vehicle.

Went to Don Franklin with low expectations but was met with the best customer service and friendliest staff that I've ever dealt with. Buying a car is not one of my favorite things-typically, however, this was a different experience. They made the whole experience a great one - thought I'd never say that about buying a car! Love the staff and will definitely be back to Don Franklin for additional cars in the future. I'm so impressed with the integrity shown by the staff and the helpfulness of everyone. Worth my travel from Louisville to Lexington!

I had a wonderful buying experience and am very pleased with my new car! Everyone was so polite and helpful! All I had to do was drive down, sign the paperwork, and drive away. I was worried about driving 2 1/2 hours to purchase a car that my step grandfather had picked out for me to buy, but it was totally worth it!

Excellent experience. Gave my salesman Ty Cobb what we were looking for and how much we were willing to spend. Within an hour, he called me with a solution and there was no hassling back and forth. I’m in sales for my profession, and the best thing about Ty, he listened and found a solution!!

I would definitely recommend this dealership! They went above and beyond my expectations with buying my car! Kelvin was great to work with! Thank you so much!

The staff was able to answer any questions we had about the car. They went above and beyond to make us comfortable. This is the only place in my opinion to purchase a vehicle.

I contacted Darryl Bond and he told me he could get me approved over the phone so I wouldn't have to waste time and he got me a great deal love my car

it was a very excellent excemprience at Don Franklin and the employees was very nice Shannon Jones was very good he showed me several cars and the price was very good

Such a great experience!! Loved everyone I worked with, they were super friendly. Everything was quick and easy! I love my new car! It is perfect!

The salesman I worked with was great, Tim Burton was his name. I test drove the car twice and Tim gave me a written quote on the purchase price of the car. I shopped around and came back to Don Franklin.

Perfect experience! In and out. No going back and forth! They knew what we were willing to pay and they worked with us! They were very personalized

Great experience. We will definitely recommend to all my friends and family. We were welcomed with open arms. They made me feel very comfortable. Love my Tucson!

Tim Burton was wonderful. I had a wonderful experience and have bragged about him to others. He was patient, not pushy, and I couldn't be more pleased with my new car.

My experience with Don Franklin on Richmond Road in Lexington, Kentucky was interesting and satisfying. I first brought my 2008 Santa Fe Hyundai AWD in for repair and recalls to be addressed. The maintenance office notified me my Santa Fe was ready to be picked up. When I arrived the service person reviewed the bill and explained all repairs and recalls completed. When leaving my brother and I decided to check out some new or pre-owned Santa Fe's. We were approached by a sales person and he was very courteous and helpful to show us the Santa Fe's we were interested in and within the next few days I made a decision to purchase a 2017 Santa Fe Sport AWD and the process of finalizing the purchase was made easy and professionally completed. Very Happy and Satisfied with the sales and financing team!!

Chandler English was outstanding he was patient, professional, and Don Franklin is lucky to have such a great salesperson like him he also seems to love what he does ! Thank you so much

Helpful, but never pushy or aggressive. Second car we've purchased this year. Fair deal - don't waste your time - smooth transaction. Good folks with whom to do business.

My brother has been working with Hyundai for years now. I would’ve never converted to a Hyundai without his influence. However, Misty and the whole staff made my decision much easier. I’ll alwasy return to this dealership

Buying a new car can often be a stressful experience but you all made it a wondeful fast and easy experience. Thank you for being so helpful and caring.

My buying experience was smooth and extremely thorough. All questions were answered and options provided and explained thoroughly. This is my second new car with this family of dealers and received more than expected both times.

I enjoyed my experience with purchasing my new vehicle. They were extremely friendly and had nothing but my best interest at heart! Allowed me to express what i was looking for and gave me a ton of options that fit my needs and financial budget.

Loved the friendly personnel. Answered all questions and best of all was NOT pushy!!! I had a great experience here and got a great car. I would recommend this salesperson and dealership to anyone.

Came in for a test drive. Left with a New Hyundai. We keep our cars for a long time. Our last new car is now 20 years old. Love the Warranty with Hyundai. Nick spent time finding out our needs and was able to match us to a great 2017 Hyundai Tucson.

I was not looking to trade and received a phone call with an offer that I couldn't refuse. Being a previous Hyundai owner definitely has its perks. Love my car and love this dealership.

I had a positive buying experience at Don Franklin. The sales staff were nice and they were willing to work with me on the price. They delivered my car with a full tank of gas and a great detail, cleaned inside and out. The delivery experience was also exceptional, the man who did the delivery went over everything with me. He touched on maintenance, car features, and others.

Don Franklin staff was great throughout the whole car buying experience. Felt very comfortable with all the staff that I had contact with. Highly recommended

Brad did a great job figuring out which vehicle fit my needs. Sharp did a great job explaining the vehicle to me on the test drive. Overall a good experience and I plan to be back for service of my Santa Fe and possible lease of another vehicle in the future!

We had a great experience at Don Franklin. Our salesman, Chris Walls so very welcoming, warm and pleasant. He really listened to what we wanted and then showed us the vehicles that matched our desires. Misty Roberts was great with her part of our experience there. She showed us many details about the car (electronics) and set up many of the features for us.

I had a great experience and loved both cars I have purchased there! I will return again when I am ready for my next new car. The service has always been great!

Dave was a complete joy! I normally hate buying cars so I try to do as much of the leg work before hand as I can, but Dave made the experience smooth as silk. It was a wonderful experience and I have recommended Dave to anyone who has asked about the car and the dealership!

I never had a more and fun and stress free car buying time in my life . All the staff were wonderful from the second I walked in the door till I drove my new car home ... Thank you all so much!

We were treated exactly as we had hoped to be by Curtis, Misty & Earl(I think that was finance person). They all went out of their way to be sure we were satisfied. Had a very minor problem with one of the mirrors. Curtis sought me out and fixed it himself in five minutes.