Danvers Ford

communicate and get things done on time

customer they also make me feel like I'm part of the Danvers Ford family. Great Sales and Service.

just a customer.... Everything is explained in detail about the service provided. Employees are top shelf, especially for a dealership. I would not go anywhere else!

them I will only drive a Ford, not wanting service from anywhere else! The BEST!

helped maintain my 2014 Ford Explorer milage 245K and strong

Danvers Ford gets both RIGHT and when it comes to Servicing my Ford Flex nobody does it better than Danvers Ford !!! . Mike and Scott on the Service Desk are absolutely amazing and work miracles every time I need anything, Whether it's a tune up. warranty work or even tires they always have my back and have me covered~!

Every member from the office staff, the mechanics, and the Service Team Leadership are courteous, listen to the customer, provide top notch mechanical service and repairs , and stand by all work performed. Honestly, I’m Ok paying a few dollars more for a new vehicle knowing it will be serviced by the Danvers Ford Service Department.They are Outstanding.

RUN. I have had the same problem for months with a communications interface. Every. Single. Time the ball is in their court to reach out to me as the customer--they don't. I then call in (AGAIN) and it's an excuse. "We fix cars, we aren't in customer service" is what I just got from one of THE OWNERS in charge of service. Lousy, Lousy Lousy. Buy a car someplace else. Do not do business with these knuckleheads.

Everthing else was great

and have never had an issue. The service department has been great to work with.

Great Staff. Service team is outstanding. Been a customer for over 30 yrs. I know I can always depend on Danvers Ford for all of our automotive needs.

I would recommend them to all my Ford owners. Great dealership.

my two thousand twenty one ford explorer

of Memorial Day weekend, I knew I was in for a difficult time. I couldn't continue with a loaner from Danvers Ford. But I spoke with Marae Perruzzi and I was able to buy a recent-model Ford that is also a plug-in hybrid. Took possession in less than 2 weeks. I was happy with the quality of her service, and I'm very happy with my new vehicle.

service staff and checkout cashier. Always pleasant with each visit

advice with extended warrantee add ons and what was not necessary.

He kept in touch and kept all of the commitments made.

easy. The sales person was knowledgeable and communicated with me every step of the way as I waited for my new Ford Maverick to arrive.

polite and efficient all around I would strongly recommend going to these guys everyone at the service dept are all great

Had an appointment for a simple oil change at 11 am on Friday morning. After a number of unanswered phone calls and 2 visits where "our car is next", we finally got our keys back at 5 pm (they close at 530) with NOTHING having been done. The car hadn't even been moved. The GM in charge of the service department only had to say "I'm sorry" and was completely useless. So if you want something actually DONE to your car, go elsewhere. We got NO service, NONE. Call to complain about it another day, he tells me to just go elsewhere. Nice customer service for what should have been a quick in and out 30 minute oil change.

Danvers Ford sold my Bronco to someone else. 7/14/20. Reserved a 4-door First Edition Bronco 10/30/21. officially placed a Bronco order with Mark O'Meara at Danvers Ford for roughly $59,500 5/22/23. Bronco arrived! Went back and forth on price as Danver's would not honor Ford Motor Co's price protection offer, and wanted me to pay ~$65,000 6/19/23. Emailed Danver's Ford with all the details of Ford's price protection policy to ensure I was getting a fair price (after also waiting ~3 years!) 6/22/23. Danver's Ford sold my car to another customer without even a heads-up. They didn't even call! 😭🤬 I can't even describe how upset I am. I am filing a consumer complaint with the Massachusetts Attorney General's Office. Three years of waiting and poof. Gone. Just because I wanted a fair price.

and efficient all around Strongly recommend these guys

always friendly, knowledgeable, and will work with you to get what your needs are.long time customer here. im sure you will see why.

They didn't pressure me at all and gave me all the info and space I needed to find the right car for me. The process was efficient and friendly the entire way. My wife and my mom have both bought vehicles there. If you are looking for a great experience, this is the place to go.

information I needed by the sales rep to make an informed decision. My sales rep was knowledgeable and friendly I would send my family members to this dealership for a great car buying experience.

I call. Never a long wait for appointment.

They are extremly helpful,pleasantand not pushy at all.Have done business with them for many years .

engine. No one wanted to touch it, called Danvers Ford and they treated it as no problem. The van has been running great. Just had the rt. Front ball joints done, feels great. Scott did a great job. I know where I'm taking the van from now on.

there product and be respondsible

customer. Been my best vehicle purchase ever.

forward, no hassle. Good people work here!

Car was clean and transaction was easy. I will always go back!

my friends an family there.

efficiently. But our previous services, and we have purchased two cars at this dealership, have always been very good experiences.

department is always outstanding !!! This is why my wife and I have and will continue to be Loyal customers. Its a family business and they treat you like family !!! Job well done. Thanks Donnie Lyons

pleasure to work with and trustworthy. Her name is Marae Brown.The whole experience was stressfree.we will be back.

mentioned an issue with my car. The person who I spoke with did not know I was supposed to be there and told me they were extremely busy and could only do an oil change. I asked why they scheduled me for that day and time but got no response. This was the first time since owning this SUV and bringing it to Danvers Ford that I could not wait to leave and felt the customer service was sub-par. Moving forward I will bring my edge somewhere else.

appreciate having my business. Always give accurate estimates, timely service and a call if something changes or more or less repairs are needed.

we get serviced and at Danvers Ford and they take great care of our service needs.

the service. Been going to Danvers Ford for 35+ years. Been very happy all these years.

all questions answered and most of the paperwork done on-line. Really friendly folks, down to earth. I had to make only one trip (over 100 miles one way for me) to complete the purchase. Very happy with the whole process.

job.Did a fine job.Did a fine job.Did a fine job.Did a fine job.Did a fine job.Did a fine job.Did a fine job.Did a fine job. get the message?

when we first got the car. He was always pleased with the whole crew, the jobs they did.....And now it is me and I still look to them to take care of the car [2004] I would never go any where else...they all are so personable, and accommodating, and expert in their work.....We both experienced such trust and confidence in them....yes, we always tell others about them lllll

dealership. Would highly recommend to others. They were able to troubleshoot the problem and have the vehicle back to me without delay.

fleet of vehicles with the utmost care. The tech writers also know that minimum down time for my trucks is a priority.

has the vehicle ready as promised. I won’t fill these out anymore if you don’t stop asking for 25 words minimum.

My third from the Family owned dealer. Always a great experience dealing with any of the team members.

make an informed decision. The staff was most welcoming and informative to all of my questions.

pass and my service was free. Scott always tries to accommodate and get your service done in a timely manner.

It was easy to schedule online and the current COVID-19 process worked great. The service was done well and in a timely fashion. My only other comment was that the sales and office staff mainly did not have masks on though the service people did.