Colonial Ford

definitely recommend this dealership sales and service

The team was knowledgeable And super nice & welcoming what more can you ask for when shopping for a car

earlier this year. The car was exactly what we had hoped for. The dealership and its sales team were friendly, professional, and very low pressure. Our Salesman Tim Barrett and the Sales Manager Dylan Lynch were great to work with. We would highly recommend Colonial Ford to anyone looking for a new or used vehicle. A very satisfied customer,

with, He does not just understand your needs, but He definitely can guide you to make the right decision. He was willing and able to get the work van that I need, and also He helped me out with all the accessories.! I can’t recommend him enough and Colonial Ford in Danbury CT, I will definitely come back.!

Third vehicle that I have purchased here. Only Ford dealership I recommend.

Escape. We worked with Bill Johnson who's a professional in every respect. Great experience which is why we drive over an hour each way to have our car serviced in Danbury.

very well unexplained everything about the car that I was getting I will definitely use him again if I need anything else

understanding with my circumstances over time it took myself to finalize the deal on the awesome used truck I purchased. Thanks again!

Transaction was smooth. Very pleased with the purchase process.

the area. I had to drive over 45 minutes to get to this dealer and I was not disappointed. I had an issue with the truck and I called Tim He saw to it that the service department took in the truck the same day he even went to the service ares with me to be sure the problem was handled. The service department went out of there way to check the vehicle and ordered the part to make the repair. I was even provided a loner vehicle when I brought in the truck. So far very satisfied with the sales experience and the service department.

They gave me a purchase order that wasnt correct and called me 4 days after picking up truck asking for more money. They said the purchase order that was first sent to me was wrong. Their accounting dept is clueless

Came from out of state to buy a car and it was a pleasure working with Tom, our salesman

great experience. Low pressure sales people who give you time to think and clearly explain your options. Delivery was smooth and quick, and based on past experience I’m sure my service experience will be the same. Overall Colonial is the best dealership experience I have had in four decades of buying cars.

about the trucks I was looking at.

Colonial Ford for over 23 years. They are a great dealership all around!!

with Mike each time. He’s the reason we keep going back: professional, trustworthy, helpful and just an all-around decent guy. The rest of the team does their part to make the deal go smoothly too.

show me all the ins and out good customer service and everyone was great at ford colonial keep up the good work

! NO RETURN OF PHONE CALL!!!HATE TO SEE HOW SERVICE DEPARTMENT WORKS..BUY ELSEWHERE!!!!!!!!

service department make this the best dealership I have ever done business with in my 50+ years of driving. I feel safe and valued as a client and will drive the extra distance for this kind of dealership.

Colonial Ford!! I would highly recommend this dealership to anyone looking to buy. Not pushy or aggressive. Educated on the market, did not rush us. Tom Sweeny was a pleasure to deal with. A true gentleman, knows his stuff and stands behind his word! Go see Tom, you won't be disappointed!

with. I would highly recommend Colonial Ford.

Tim Barrett to the Business Manager Mr. Bill Johnson. The whole process of purchasing a new vehicle was a pleasure from start to finish.

my needs and wants

explained the procedure well. I would return here to purchase another car.

The whole process of purchasing my new vehicle was seamless, from start to finish. My salesman, Pat Stavola, was very knowledgeable and helpful. Great dealership!

the Danbury area. Great team and a great experience!

new vehicle. Still waiting for a part that was missing.

Tim was very helpful and understood our needs. Colonial Ford appraised our old vehicle and gave us a fair price that we we happy with and cut a check by the next day. Overall the front to end process was very easier than expected.

knowledgeable of the vehicle, explained everything well.

today. No long hours sitting at a desk negotiating price and haggling about the details. Pat will make the purchasing experience easy, fast, fun! He stays digital in the new world via email and txt and is no pressure but available when you need him. At pick the car was prepped and ready to go, and the trade in was seamless. Pat and the dealership just appreciate your business and earn it. The vehicle was prepped and cleaned and included a full tank of gas! (The last 4 vehicles from other dealerships barely had enough to make it to the gas station). The small thinks like this and the coffee Pat got for me, just reminds you this dealership and Pat CARE! There are just not enough dealerships that earn customers business or care to. Colonial Ford and Pat aim to please!

I bought a 2015 bronzefire metallic fusion titanium AWD. looking at the psperwork and I was supposed to get $750 "CPO Rebate first-time Ford buyer" but it was never taken off the bill. They didn't even put my license plates on for me. I had to do it in the parking lot. They gave me a 10-day day inspection sticker and had to get it inspected myself.

they looked pretty solid and boy was I wrong. Waited literally 20 minutes, And not one sales rep came out and talked to me. Not to mention their website inventory is so freaking off-base they claim that they had 12 new Ford Rangers in their lot, When I got to the dealership there was literally only three rangers in their lot and the three that I was interested in weren’t even there. As I left disappointed yesterday 4 sales reps were literally looking at me as I was waving to them, again I would never recommend this place to anyone as they literally did not even make an attempted effort to talk to me. It literally took me 45 minutes to drive down there only to have them waste my time. I’m gonna go check out Watertown Ford because I’ve heard really good things about them but this place is a joke.

absolutely loves her car, but had an issue with her sunroof not closing. She went into the service department and spoke to some plain jane women with glasses who was extremely rude. She told my mother that it would be $105 to fix the issue. I’ve been a service advisor for 10 years, and so has my other sister. So, she wanted to charge my mother an hours worth of labor to have a technician shove my mother’s moonroof closed essentially. When my mother said she didn’t have that kind of money at the moment she brushed my mom off and sent her away. When my mom was sitting in their waiting area calling me trying to figure out what to do, she over heard this rude woman talking about her to a Technician saying, “She has no money to fix her car, so we’re not doing anything.” The only reason my mother knew she was talking about her is because she heard the rude woman say “her daughter is a service advisor.” For the record, my entire family is in the automotive industry, and we work for multiple different manufacturers. This woman is the exact reason people hate coming to car dealerships. Because of disrespectful, uneducated, unprofessional employees like this woman. How dare you disrespect my mother, how dare you try and take advantage of someone who needs help. I truly hope you see this, and I hope there are some repercussions for your actions. You should be ashamed to have this woman as an employee at your establishment, because if this is how colonial represents itself no one I know will ever come to any of your stores.

Poor Service and Warranty Program My steering wheel is peaking, i asked the service department because I was it is covered under my extended warranty, u fortunately, their reply was that this is a wear and tear!!!! Very disappointing from a reputable company like Colonial Ford ?!

The men and women at Colonial are top notch. I've been a customer for over 25 years and been treated well every time. My latest experience was with my 2019 Edge ST. They made sure I got the exact vehicle I wanted at a good price. Although this is my 3rd Edge, upon delivery Rick made sure to go over all the changes since my last one. They just make the whole process simple. Great group of men and women.

This dealership was top notch! Darren Beylouni went above and beyond to make sure we purchased the explorer we were most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on an SUV the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Darren and Jay to anyone who is looking for a new or used vehicle. Thank you for the extraordinary customer service.

Kay was an awesome Sales associate - very thorough and friendly! Bill in finance was amazing and took the work out of buying a car. Best dealership ever!

We can not say enough about Kay and Bill! I would use them over and over! This was my first dealer experience and I couldn’t be happier!

I had a great experience purchasing a car with Kay Bakurti. It was quick and painless. Kay also did a great job explaining everything about the car. I’ve never had such a thorough tutorial on any of the previous 5 cars I’ve bought from other dealers. We’ll definitely be coming back for my wife’s new car in a couple months.

I couldn’t be more happier with the purchase of my new Ford Explorer from Colonial Ford. My salesman Kay was great, he listened to what I wanted and gave me the best deal fitted for me.

I worked with Kay to buy my Ford Fusion and I cannot compliment him enough. He answered every question I had expertly, took the time to show me several vehicles before I decided on my purchase, ran numbers for me multiple times to ensure I had a manageable payment, and was professional and hospitable throughout the entire experience, even down to remembering each of my family member's names. I will gladly recommend Kay and Colonial Ford to friends and family.

I've been a customer for a long time, but the customer service has gone downhill. I have felt overlooked and ignored. I was prepared to buy my second car from them, but walked out and purchased my vehicle elsewhere. I won't patronize any place with poor customer service.

I’ve been searching for 2017 X3 with low mileage and loaded for weeks. I knew exactly what I wanted and what the price should be. These guys had absolutely the best deal on the market anywhere and were super easy to deal with. I got a great price, terrific service, all the help I needed setting it up for a delivery. Our sales person Kay took great care to make sure that we were happy throughout the process and helped us get all the paperwork back-and-forth through overnights. Car delivery was also easy. These guys are top shelf!

By far the best dealership I've been to in years! Robert and Kay were both awesome And getting the deal together! The 2 of them had everything all wrapped up within A-day car deliver today absolutely gorgeous Kay Explained everything to me about the car today it was a wonderful experience I highly recommend both of them either new or used! Again the best experience I've had in years!

This has been one of the fastest and easiest auto sales I’ve ever had. Kay Bekurti was efficient and made himself available to us as needed. The turn around time for the sale was less than 72 hours. Hats off to Colonial Ford for making this a great experience!

Looking to turn in my lease and purchase something new. Kay listened to all the features that I wanted in my car and was able to locate a car that matched all my needs quickly. The experience was very hassle free and I would recommend this dealer and use this dealer again.

K was an excellent sales person very knowledgeable about the car we were looking for. Bill was very patient as we worked through the buy v. Lease options. In the end, they went to another dealership to get the exact car we wanted and delivered it quickly. Great customer service!

Let's start by saying that I've always loved ford trucks (f 150) last year I've purchased a 2016 f 150 xlt , and couple months ago I found out that water is getting into the cab somehow ! I called colonial ford and set up an appointment to bring my truck in They got it fixed ( so they say) but a few days later after a day of wet weather surprise more water! I called back set up another appointment they've had my truck since the 6 of March today is the 15, and I stopped by to get my truck! And again surprise what a bull****, they replaced a weather striping but they put it the wrong way ! Yes is possible believe me...also a door panel that was damaged by the technicians in a previous visit and was supposed to be replaced and according to them was replaced , was sitting in the box that it came in... so please think twice if you are planning on bring your car to colonial ford in Danbury .

Salesman Rick Almeida did an outstanding job in answering our questions and meeting our needs. The turn around time was amazing. The manager's sales pitch for extras was strong, but not overwhelming.

After having searched for close to 2 weeks I came across Colonial Ford. I made the hour drive out to Danbury and was immedialty greeted by Rick. After having 2 bad experiences and limited time, I told Rick he had 90 mins to make this deal or I was leaving. Approximately 45mins later I was signing the paperwork for my new truck. Rick was very down to earth, didn’t try to sell me on something I didn’t want, and made the car buying experience a pleasant one. I’ve already recommended Colonial Ford and Rick to my family, friends and coworkers.