Tim Smth was incredibly laid back and not pushy. He delivered an experience that is usually dreadful, especially (sometimes) for women. I perused car ads on every site and found a Rover I liked at Benz and Beemers. My current Rover was out of warranty and needed $$$ of work, so I decided to trade it in. I walked in and he greeted me, I told him which one I was looking at - he grabbed it. We went for a test drive - I was sold. I told him I would be back the next day to buy it. We met at the appointed time. I looked at it, he said do you want to drive it again? Nope. A BF was with me, and asked if he had any Genisis GV80 we could compare it to. He/they had one they had just taken in the day before / it was in service - he went and grabbed it / I went for a test drive and holy moly! I have been driving Rovers for 25 years!! 25! and I drove this vehicle, not expecting to like it at all. Zero pressure to purchase anything when I left that day - saying I'll think about it. I went home, did my research, texted questions - always responded promptly - was upfront and honest about everything! I decided on the Genesis - price was great warranty, super clean vehicle!! The process was so smooth - Tim Smith was so great to work with! He's my go-to car guy from here out. I highly recommend Benz and Bemmers - buy mainly my guy Tim!!