BMW of Ramsey

My car was towed with a blowout (on a runflat) crazy! He called me sent me the video gave me suggestions and seemed very genuine. The pricing was fair and the tire was in stock! Ask for Nikolas the service writer!

! Their advertised prices are a scam. I was told there would be a $2500 document fee on a $25k vehicle! When I questioned the (absurdly high) fee, the salesman became arrogant and responded "well, we're BMW". And??? What's your point? Other dealers charge a fraction of those fees. Judging from many of the other 1-star comments i'm seeing here, i'm convinced the 5-star ratings are bogus. Don't wasted your time with this dealer.

miles the check engine light came on. Took it in for repair have to beg for a loaner as I don't have any other form of transportation and I'm a single parent. After 2 weeks they said the car was good. A month later the car was back in for repair with no loaner. After another 2 weeks they said the car was repaired. On my way to work the morning after I picked the car up the check engine light came on again and the car won't start, no loaner and no communication on what the problem is. They don't care about their customers. I can't recommend this dealer after this experience. I still without my car, no loaner and hundreds spent on rentals.

used Toyota, but I hoped I would be treated as well as their other customers. I was actually quite happy with my experience with Herb except for one unacceptable issue: my trade in! For some reason, the trade in amount for my old car was to be sent to me by check and wasn't taken off the loan amount. It is now 6 months since I bought the car, and despite numerous texts and calls both to Herb and the manager, I haven't received my check! It's not for much, but it's the principle. Herb, send me my check!

The client advisor Damion Lawrence and his manager Tim were both disrespectful and dishonest. The price of the vehicle shown on their website clearly states that it includes all charges and fees except tax, title, registration, and document fee of $899. When the price was presented to me after the test drive, it included thousands of dollars in extra fees and add-ons that came out of nowhere. When questioned about the charges, rather than providing a rational response, I was given hostility and excuses. I was told that I just didn't understand how the car industry works and that this is just how it's done. Their positive google reviews are in no way representative of my time at BMW of Ramsey. Stay away!

dealer has received so many 5 star ratings. The service department is consistently inundated with people, no one answers the phone or responds to the text system set up. There is no clear procedure after they take your car. You walk into a large space with people mundanely typing and shuffling papers. There is no sense of welcome or eagerness to help. Approaching any agent appears as if you're interrupting them. This has been a consistent problem. But, I can't mention it in reviews after service because it will adversely impact the agent- when in reality, this is a dealership and frankly, a culture problem within service. My repair was not conducted on site because it was insurance related, so my car needed to be brought elsewhere. This was never disclosed to me. Communication about the process was subpar. Phone calls went unanswered and so did the "text system" with the body shop. The leasing process feels pressure filled- Dwayne in particular seemed more concerned about the sale then the customer. I've had 2 leases through them, My first advisor, Lori, left the dealership, but I decided to stay for another lease. I guess it was out of pure hope things would be just as professional and easy.... the joke's on me. My lease is now up and I'll be going to another dealership for my next BMW lease. Beware folks, you're leasing or buying a high end product. You deserve high end service, respect, and to be heard and felt welcome and comfortable with the investment you're about to make. In my summation, this dealership which once was a pinnacle, has seem to have lost it's way.

needed repairs and as of today, AUGUST 16, the car is still with Ramsey in the repair shop! I was told SEVERAL times the parts are on the way but three months is a long time to wait on parts! They are liars and I will never purchase another car from them, EVER!

Clear and transparent about Documents and other requirements, and never over committed. Also, what I appreciated the most was that Damion valued my time as much as I do. He booked me for a set time/date to finalize documents, and I was in and out in 1.5 hours. Thank you, much appreciated 🙏🏽

Wonderful to work with, goes above and beyond! I feel fortunate to have both Jim and Anna at BMW of Ramsey!

Do yourself a favor and don’t go to this dealership. Never did tuneup on vehicle and said they did. Have pictures to prove and they don’t care. Disgraceful.

My family got 2nd car. Veronica Chicas efficiently sealed the deal without any unnecessary delays. When it came to delivery, we experienced a smooth process with no unexpected surprises. Dan provided an excellent demonstration of the car, displaying great patience throughout. Thanks to Veronica, our overall experience was outstanding!

Tried to negotiate a fair deal, they offered 30% of KBB. Had to laugh. Thrn they added on $400 for xx nitrogen filled tires, $400 for perma plate (whatever the heck that was) and tripled usual charge for doc fees Sorry, not paying $2k for charges for nothing. They wouldn't waive them, I waved bye.

nitrogen filled tires, $400 for perma plate, and tripled usual charge for doc fees I'm not idiot, don't knock 1500 off MSRP then put it back ( and more) into useless stuff

then don’t return my phone call. Very poor customer experience. I’m usually not the type of person to leave a review but I feel strongly about leaving this one. I was super excited about the prospect of leasing my first BMW. I appreciate that we were able to finally reach an agreement on the selling price but things completely fell apart when it came to the upfront costs. From the beginning we made it clear that we wanted transparency on the numbers. Finally, when I challenged why there was an $11 difference the Sales Manager told me something that didn’t add up. The difference between $322 and $311 is not $17.05. The whole deal fell apart over $11. That seems utterly ridiculous and from my opinion a poor business decision and poor customer experience. Very, very disappointing. I’m sorry I’m not one of those customers that can speak to a wonderful experience.

Came for a test drive with my old car, thinking that potentially I will buy new one today. After arriving and waiting 10-15 min I was informed that car was sold even if it's still on their website. I also contacted them twice this day, via phone text message and via website chat. I gave them both model of the car and the internal stock #. It didn't matter, they were all confused, didn't know what I came for. They seem to be completely disorganized, one hand doesn't know what the other is doing.

I call several times and no one calls back! they disregard the customer!

servicing needs for the last 25 years and have always been satisfied with the quality of servicing and the professionalism of the staff.

personal attention and all are very knowledgeable about their vehicles.

Good service good stuff. Jim service advisor was very helpful.👍

be happier. Veronica Chicas got the deal done quickly with no nonsense. Upon delivery we were in and out with no surprises. Dan gave a great demonstration of the car and was very patient. Overall a great experience thanks to Veronica!

They told me they had to order the part and it’s been two months and I still haven’t heard anything.

It helps to have a great service rep like Anna Piserchia.

issues with the car, had to come back for a back ordered part that was installed within an hour for me!

Excellent communications & service. Highly recommend for all your service needs.

disappointed. I can genuinely say that bmw of Ramsey cares.

I was provided with an Uber by the dealership which is a nice benefit.

they wait for their cars to be serviced.

I appreciate the feedback from the service staff and their professional demeanor regarding issues that need to be resolved.

I love the coffee bar area with the bagels and the setting area. Even though the young lady at the clothing area on the top was not very polite. She made it seem like I was disturbing her By asking a question.

in 2 days, also had the oil changed. They do a video of their vehicle check up which is very informative. My service advisor Ben always keeps me in the loop on the status of the repair. I would request Ben if you need service. The entire staff are professional and friendly.

, Theu called me when the car was ready. Car was cleaned for me when I picked it up

communication provided by the service manager and team.

they treated me like family. My service advisor was patient with me and he explains everything, and even the service manager James's I believe his name greeted me and made sure I was okay when I arrived. When I left, he double-checked if I needed anything and told me not to hesitate to approach him. He's a great guy! They've definitely gained a customer for life. I had a bad experience at a different BMW dealer, but their customer service is top-notch. I usually don’t Leave Review about this place deserves it

Love the car and have had no problems

The work was done on time and delivered same day.

satisfied as a customer thank you for the great car !!

problem and after 2 weeks the check engine light and same fault have returned.

great. I also appreciated the video of the service done on my vehicle

my vehicle. Car was picked up, serviced, cleaned and returned without me doing more than walking out side of my job to give the driver the keys. Very happy. This is one of the main reasons I love my BMW and my service department team! Ben is always a gem to work with , honest, professional and Jim Crowe is someone I have Known for years and followed from previous dealerships as I have A lot of respect for him and know my car is in great hands as long as he is running the show. They won’t change.

advisor had my best interest at heart.

experience. I will recommend strongly this person and dealership.

strongly resent manipulative surveys which require comments in addition to ratings.

all my questions and treat me with respect.

pleasure. They fixed the issue the car was mainly brought in for along with other issues requiring attention. I decided to hold off on certain items and they were very professional and didn’t try to push me into those additional services. Will be bringing my car here for service needs in the future!

disappointed.My sales person Mark Rosenblatt is extremely helpful in you choosing the right vehicle for your needs.. Enjoy the drive! Jim P.

To be honest, he’s the only service rep at any car dealership who’s helped me above and beyond his call of duty. I recommend Jason to anyone that asks for a BMW referral. The Dealership Service prices are very high. Cost 2x or more than anywhere else. I still use Ramsey BMW bc I know Jason will take care of my car :)

department are very easy to deal with. Ana is amazing she will have you in an out in no time. I highly recommend them if you have a BMW.

service advisor, and I couldn't be happier with the experience. Jason displayed exceptional professionalism and knowledge throughout the entire process. He went above and beyond to ensure that all my concerns were addressed and that my vehicle was taken care of efficiently. His friendly and courteous demeanor made the service visit a breeze. I highly recommend Jason Sonion for anyone in need of outstanding customer service at BMW.

Plus a full charge for my EV!

the perfect 24 x7 wanted to replace my 21 x7 we purchased 3 years ago. I will always recommend Andrew and his team and w the assistance of Julio Velez I can’t say anything less then exceptional job by them.. Thank you guys and thank you Ramsey BMW