Bical Auto Mall

I have been getting vehicles from them for over 15 years and would recommend anyone to them without any hesitation! Charlie Albanese is a great employee who assists without any pressure, he takes his time and answers all your questions. As they say YOU GOT A PAL AT BICAL!!!

I keep coming back because Charlie Albanese makes the process go smoothly. He is courteous, knowledgeable and extremely professional. Never felt pressured to seal a deal. I only want to do business with Charlie.

smooth service... i will recommend to everyone. I got my 9th cars in a row... Thank you Bical auto Mall !!!

The staff were very helpful and made the atmosphere warm and friendly. Mr. Charlie Albanese, Sales & Leasing Consultant was very professional and went above and beyond to help me with my first official auto purchase in Brooklyn. To this day he is still assisting me with additional information and concerns with the vehicle. In addition, Mr. Wrenroy Smith, F&I Manager was very knowledgeable of the financing aspect of the company and answered all my questions. I look forward to doing business here and would recommend friends and family as well.

years, he is knowledgeable, helpful and kind. He makes the whole leasing process smooth and easy. Thanks Charlie

I had to fight for best deal but eventually got it I think

appointment. Staff are always professional and helpful.

experience seamless. I wouldn't go anywhere else in the future.

Mall thanks to Charlie Albanese and staff. We have been buying cars from Charlie for more than 40 years.

leasing but also purchasing. He is a great person to work with. Efficient and polite and gets the job done quickly. He was so kind and understanding when my husband passed and I took over the new lease. I would gladly recommend him to anyone for their automotive needs.

Charlie Albanese! He was so knowledgeable and helpful. I love my new Equinox.

!! A decent caring wonderful human!!! Wouldn’t go anywhere else.

whatever goal you may be there for.

Picked up my car and they returned my key taped with ticket number to my car. Thought nothing of it, until I I returned home. My key looked like it was ran over. It was tattered and the buttons falling out of its bay. Calling first to let them know and to asked what happened to my key.. when I went back to show the condition of my key fob, both the manager- John and my service advisor- Ramel Parker blamed me for the damage- telling me that its an old key. I reminded them both, that when I came in the key was in perfect condition and not taped to holding the keys in place. They had nothing to say other than they are not responsible and will not be fixing or replacing the key fob because it still works. Just spent $2000 to service my car at this place, they destroyed my key fob and were unprofessional and indifferent of the entire situation. I will NEVER recommend this place. I needed my car fixed badley and that was my downfall for not doing my due diligence before going to this place. I should have seen/read the reviews for service for on this place before coming here. Now Im out $300 for a new key fob that was destroyed by them!

for convenience (it’s close to our home, and we were specifically looking for a Cadillac). Unfortunately, I made the mistake of not reading the dealership’s reviews beforehand, which turned out to be a major oversight. When my fiancée had some free time to visit the dealership on her own to browse vehicles, I agreed, knowing that while dealerships sometimes mark up prices for women, they usually offer courteous service. That was not the case here. She was assisted by Charles Albanese, who was rude, dismissive, and rushed her through the visit, even saying he had to leave. She didn’t get the chance to properly inspect the vehicle or ask the questions we had prepared together. She came home upset and hurt by how she was treated. I returned to the dealership the following Saturday to get clarity. Charles Albanese had already left, so I initially spoke with Jamil Quaiser, who offered little assistance. Eventually, I was helped by Mr. Andrei McKenzie, who was by far the most professional and respectful person we encountered at Bical. Thanks to his service, I felt comfortable enough to have my fiancée return and work with him directly. In the end, we purchased a vehicle with cash for $34,000. However, the dealership did absolutely nothing to add value to the sale (no discounts, no full tank of gas, no complimentary services (which most Cadillac dealers provide for the first year), and not even a proper detailing of the car). Although we appreciated Mr. McKenzie's professionalism, I cannot recommend this dealership. Our overall experience reflects the many one-star reviews already posted. I strongly advise others to take their business elsewhere.

Knowledgeable, efficient and professional. His knowledge made this transaction extremely easy and fast. I would recommend Charles to my family and friends. I was given Charles's name as a recommendation from friend of mine.

Thank you Charlie. Very happy with my purchase. Will definitely deal with him again.

budget. He also made the process easy.

Informed me of everything and made sure I understood. I would definitely recommend my family and friends to work with Charlie. I was highly recommend from an existing Bical customer.

stress-free. He was knowledgeable, patient, and took the time to make sure I got exactly what I was looking for. From start to finish, everything was handled professionally, and I felt like I was in great hands. Highly recommend working with Charlie if you’re in the market for a new vehicle—he truly goes above and beyond!

professional. He accommodated my family and me as soon as we walked through the door, offering his aid after we walked around the sales floor. He was very easy to communicate with and helped us out most of the day, which I understand can be tiring. But he pushed through and provided his utmost respect for our shared time.

quality people very knowledgeable friendly nice polite gentleman

They are always attentive to their customers to ensure they are satisfied

He was fast, efficient and gave us the best price! This is our second lease from him!

Their leasing manager Charlie Albanese has always been my point of contact. He is top shelf.

Bical Cadillac. I took my car in for an oil change and they offered to fix my broken window. They also agreed to diagnose any potential issues that may have resulted from the vandalized window. However, the service technician did not mention that there would be a diagnostic fee of $275.00; he only mentioned the cost of repairing the window and the sensor that needed to be replaced. I canceled the order to replace the window and sensor because the serviceman quoted an exorbitant price for the work. I was not informed about the hidden diagnosis fees, which led to me being charged $375.00 for only an oil change. This transaction feels unreasonable and reflects deceptive behavior. The cashier and serviceman indicated that I signed the document acknowledging the diagnosis fee. However, the serviceman never informed me about the diagnosis fee regarding my concern.

Mall. I leased my first car back in 2008 when they were called Kristal Auto Mall. I trust them to take care of my car no matter what needs to be done.

satisfied with their service

The experience was good, it's that service dept. Horrible from the start. The first contact resulted in my car being held for 30 days with me having to foot the bill for a rental. Mind you I was having my center console charging port changed. I had to nearly threaten them to release my car, and please note the charger still did not work. I went back on three other occasions to lean the charger they were putting in was not compatible. The one that is only worked for 6 months costing me well over $1000.00 and time. The there is the time I was having my AC compressor changed and they never re-hooked up the transmission fluid line, that was a flat-bed and a few hundred dollars. Then there is my key fob. I took it in with all push door buttons working, now only two work. Lastly the service dept. wanted to do some kind of explorative search for a short that effects my center charging port and sunroof. The price, to start, upwards of $700.00. Research shows the wiring in the center arm rest frays and shorts out that fuse. I refused this money give away, they gave me back my vehicle with every thing they were working on as is . Its the worst service ever and one would be wise to stay far away from this service Department. Wish I could show you the pictures!.

fathers and myself need He was very excellent and did a wonderful job!

time in a row. Our sales person Charlie Albanese has always been helpful, well informed, and always professional. He really is an amazing sales person and such an asset to Bical auto. We will continue to lease from them and always use Charlie. .

We have leased several cars from him and referred numerous friends and family members..The support staff and dealership always friendly and ready to help.

He's caring, professional and knowledgeable. He never puts pressure just to make a sale.

therefore I sent him my insurance information. I also assured him that I had already obtained a certified check to buy the car but he called me back 30 minutes later in order to tell me that the car had already been sold to someone else. Subsequently I learnt that the car had not been sold. He called me two hours later to offer me the car. Wow! How can I ever trust people like this guy or trust BICAL at all? Not trustworthy! Shame!

No bait and switch tactics,right to the point. Explained all the features and options at delivery.

very knowledgeable and helpful thank you

Very happy with the salesperson, dealership and the product.

Everyone is always welcoming! The place is clean, with plenty of inventory! Our sales rep Charlie, is extremely knowledgeable and professional!

for me to lease a new vehicle while sticking to my budget.

The staff goes above and beyond to help in any kind of way. Always a pleasure working with Charlie! Charlie is professional, knowledgeable and always helps my family pick out the best car for us!

He helped me with a trade in of a vehcile. He made the transaction super easy and simple. He walked me throught the process and took the time to show me all vehicles within my budget. He answered all my questions and made sure to find me a vehicle which had the features I requested. I'm extremely happy with the attention, professionalism and courtesy given to me by Charlie and the Bical sales/finance team.

treats you like family. He worked with me and made it very easy to get into another lease.

Charlie Albanese is our salesman and is second to none. He is always available to answer any questions or concerns. Great team here including the manager Phil.

leasing our cars. He is very proficient and well organized and a pleasure to work with. I highly recommend him.

made you feel like family. The staff there was very helpful.

I have had a great and helpful experience with my lease by the assistance of Charlie Albanese.

professional with the end of one leased and the leasing of another. This was the fourth vehicle transaction between my wife & Charlie. He was excellent on all occasions. I would recommend Bical Auto Mall to all.

He always takes such great care of me. This is the third car I've leased from him and he always delivers!

Have needed to bring in my brand new 2024 vehicle 4 times now, every time there are more issues with it. They are extremely rude, like it's your fault they can't fix anything due to incompetence. Absolutely stay away from this place.

the perfect car in the color I wanted and I was hooked. Glad the dealership was able to get me a price within my budget. Thank you, Andre!