Beach Buick GMC

Beach GMC in Myrtle Beach, to have my 2021 Sierra pickup truck serviced. When I arrived at the service department, I told them there was a small quarter size corroded area on one of the chrome rims around the valve stem. I left the truck with them to be repaired and went home. I was never notified on how they planned on repairing the chrome rim, as it was under extended warranty. (The dealership continues to blame the extended warranty people which is wrong it falls back on the dealership. I checked with other dealership and they agree it’s the dealerships responsibility). A few days later I was notified to pick up my truck. I was extremely upset and shocked to find out ALL FOUR CHROME RIMS were painted, and the corrosion was never repaired it was painted over. They never notified/called on how they planned on repairing the rim. I would NEVER have approved this! I don’t understand how they could just take it upon themselves to paint over the corrosion and paint all four rims without my acknowledgment. (There wasn’t anything wrong with the other 3 rims) I contacted and spoke with the service manager, as well as the general manager to my disbelief they said this is practice and nothing could be done with chrome. I asked many times why wasn’t I called because I never would allow them to paint my chrome rims. They told me to bring my truck back in and that they would remove the paint. A few hours later, I received a phone call from the service manager to pick up my truck. I was told they could not remove the paint without damaging all the rims. I’m still in shock that they damaged all my rims and won’t replace them with new chrome rims and my vehicle has depreciated due to their negligence. At this point my only option is to notify and report this to the DMV, BBB, FTC and the attorney general.

Tracy Breitenborn was the young lady signing me in. i asked if they top off all fluid including DEF fluid and if they did a multi point inspection and she said they do. after service was complete she told me that they topped off all fluid as i was cashing out and the vehicle was in good shape (no paper trail). They did not even top washer fluid off - I told the next day follow up caller Addison and he just shruged it off. I proceeded to call GMC and filed complaint about service. You can take your vehicle to a 10 min oil change service at half price - norm

outstanding customer service & patience made my experience very pleasant. he was very accommodating and always keep a smile, as I was somewhat difficult at times of the vehicle I wanted, but though it all I left satisfied with my purchase, Thanks Donta Hunt Highly recommend Beach Buick GMC

walk-around. When I drove the vehicle home, however, I noticed that the ground effects on both sides were coming apart. On the next afternoon, I returned to the dealership, and the service manager verified my observation-they were indeed "gapped" and capable of coming apart. He estimated that it was a simple, relatively inexpensive fix. When I explained that I did not think I should pay for this fix 24 hrs after the purchase, he turned me over a manager. When he inspected the issue, his response was I bought it, so it was my problem. He said he already finalized the paperwork the previous evening, so it wasn't his problem, and it was a dead issue. In a similar circumstance at a different dealership, a general manager offered to let me take the car to be fixed anywhere, and he would pay for the repair, which was much more than this. He said he would rather lose a few bucks to have a satisfied customer and that he stood behind his inventory. The experience at Beach Buick GMC could not have been farther from this one. If any employee or any commercial related to this business says that they are about customer satisfaction, or that customer care is a priority, a bigger lie has never been told. If the check has cleared, you are on your own, good luck. I would never recommend this dealership to anyone. They work like a shady used car lot, and this location is a disgrace to the brands that they represent.

During the test drive, the jeep started to shake. The salesman and the sales manager said it was the road. My husband thought it was a steering stabilizer and asked if they would put something in the contract saying that they would take care of it if it turns out to be the steering stabilizer. They refused. They even had the shop manager come in and tell me they had already replaced the steering stabilizer. My husband had them jack it up and said it doesn’t look new. It’s been two weeks and we’ve had to replace the steering stabilizer, computer flashed and the back breaks.

the best representative I have ever the opportunity to work with when purchasing a car and I have been purchasing cars for 45 years. He went above and beyond to help me . He spent extra time researching whether the car I was interested in could be flat towed by an rv and if it met the weight requirement. He persisted to find the answer to our question. Brandon is very personable and a good listener. It is obvious that he cares about his customers and wants to help them reach their goals of buying a car that meets their needs.

I am still having issues with this dealership. They sold me a truck with unauthorized & over sized tires & rims. When I drove the truck home, (to Ohio) the truck was pulling really bad. When I took it to my local dealer, who Ive dealt with in the past, they said they will not work on it due to the tires & rims not being on the GM authorized equipment list. So they are selling vehicles illegally that void factory warranties. They sold me tires & rims that are 20", which looks great, but from factory I think they had 17 or 18" on them. That has created a whole different set of problems. Speedometer is off by 2-3 mph, the transmission shifts hard now because the computer thinks the truck is doing 4-5 mph when stopping when it is really doing 6-7 mph. I really don't think they know what they are doing down there. All of my paperwork says the truck has the smaller tires on it, but nothing about the upgraded larger tires & rims. So now I have them on falsifying documentation. I didn't catch that one until a lot later. I want to take them to court, but I can not find an Attorney in SC to take the case. Stay far away from this dealership.

which is now Beach Buick. They have always taken excellent care of my car. Mike and Tracey and the technicians are very friendly, professional, and helpful. Today I brought my car in to be detailed. Jamal took extra special care of it and it looks and smells brand new, like it did when I first drove it out of the dealership. It's absolutely gorgeous looking. I'm very pleased with my entire experience. Very highly recommended.

went to Picki it up Couldn’t find paperwork or service rep ?told ineed a new battery????! Went for a second opinion battery in a “A plus condition!!!wow I have bought 3 new cars here NO MORE!’!!

!!I I TOOK MY CAR ORIGINALLY TO HYATT GMC IN MYRTLE BEACH 4/29/22 TO REPAIR MY CRUISE CONTROL BECAUSE IT HAD STOP WORKING , I ALSO HAVE A CONVERTABLE TOP THAT I WANTED THEM TO LOOK AT BECAUSE I THOUGHT WAS MOVING SLOW, BUT TO BE HONEST (I NEVER KNEW HOW FAST THE TOP SHOULD MOVE), I FIGURED THEY KNEW BETTER THAN ME SINCE I WAS WAS BASING MY TOP'S SPEED OFF A CORVETTE'S CONVERTABLE TOP I HAD SEEN BEFORE. SO I TRUSTED THEM, TO LET ME KNOW IF THERE WAS A PROBLEM! SO THEY TOOK MY CAR AND CAME BACK AND TOLD ME I NEEDED A BRAKE SWITCH AND SOME TRUNK STRUTS , SO I BOUGHT A BRAKE SWITCH FROM AUTOZONE AND ORDERED THE TRUNK STRUTS FROM EBAY, I INSTALLED THE BRAKE SWITCH MYSELF BUT THAT DIDN'T WORK, THAN I TRIED THE TRUNK STRUTS BUT MY HANDS WERE TOO BIG TO FIT BETWEEN GROOVES, SO I DECIEDED TO TAKE IT BACK TO GMC A FEW WEEKS LATER, ON A (MONDAY) 6/4/22 AROUND 1PM) i NOW THEY TELL ME THEY'RE UNDER NEW MANAGEMENT AND THEY CAN'T HONOR THE LAST DIAGNOSIS AND THEY'LL HAVE TO CHARGE ME AGAIN TO RE-DIAGNOSIS IT, AND THEY CANT GET TO IT TILL TUESDAY I TELL THEM I ALREADY TRIED TO REPLACE THE BRAKE SWITCH AND IT DIDNT WORK BUT I BROUGHT MY OWN STRUTS AND IF THEY CAN PUT THEM ON SINCE (THEY SAID) THATS WHAT I NEEDED LAST TIME I WAS THERE, THAN I SAID "IS IT OK IF I LEAVE IT TODAY AND IF I CAN GET A RIDE HOME SO YOU GUYS CAN GET TO IT AND IT'LL ALREADY BE OVER HERE, THEY SAY PERFECT, THAT SOUNDS GOOD, AND WE CAN LET YOU KNOW SOMETHING TOMMOROW I SAY OK BY THE WAY CHECK MY TIRES TOO I THINK THE DRIVER FRONT SIDE SOUNDS FUNNY WHEN I SPEED UP AROUND 60-65MPH AND THAN I GOT A RIDE HOME, HERES WHERE IT STARTS TO GO DOWN HILL 3 DAYS LATER 6/9/22 AFTER BEING TOLD THEY WOULD CALL ME BACK 3 TIMES AND NOT DOING THAT OR LETTING ME KNOW ANYTHING I HAD TO GO UP THERE MYSELF. THEY TOLD ME IT WAS THE BRAKE SWITCH THEN I TOLD THEM, BUT I ALREADY TRIED A BRAKE SWITCH AND IT DIDN'T WORK SO THEY TELL ME MY BRAKE SWITCH PROBABLY DIDN'T WORK BECAUSE IT WAS AN AFTER MARKET SWITCH AND IT PROBABLY NEEDED TO BE PROGRAMED AND THAT THEY COULD GET ME ONE BUT THE PART WON'T COME TILL THE WEEKEND AND THEY DON'T WORK ON WEEKENDS SO THEY HAVE IT DONE BY THAT MONDAY SO THEN I ASK ABOUT THE TIRE AND THEY TELL ME THEY DID A ROAD FORCE TEST AND THE REAR WHEEL WAS BENT, SO THEN I ASKED ABOUT THE STRUTS AND THEY SAID THEY DIDN'T FIT BUT THEY CAN ORDER ME THE ONE I NEED AND THAT SHOULD FIX THE MY TOP, NOW AT THIS POINT I WASN'T TO WORRIED ABOUT MY CONVERTABLE TOP BECAUSE I WAS JUST HAPPY THEY FOUND OUT WHAT WAS WRONG WITH MY TIRE. BECAUSE I FORGOT TO MENTION THAT, THE LAST TIME I WAS THERE ON 4/29/22 AND I ALSO WAS HAPPY THEY FOUND MY CRUISE CONTROL ISSUES, SO SINCE THEY HAD ALREADY HAD MY MY CAR FOR SO LONG I FIGURED IT WOULD LET THEM GO AHEAD A DO IT ALL BECAUSE I DIDN'T WANT TO RISK TAKING MY CAR HOME AND NOT BEING ABLE TO BE BACK AT THE DEARLERSHIP ON TIME WHEN THE PARTS CAME IN AND POSSIBLY HOLDING EVERYBODY UP. BECAUSE OF HOW HECTIC MY JOB IS RIGHT NOW, AND ORIGINALLY I THOUGHT $223 WAS KINDA STEEP FOR TRUNK STRUTS TO BE INSTALL, BUT I SAID TO MY SELF WHATEVER I'LL DO WHAT I GOT TO DO AS LONG THEY DO A GOOD JOB. SO I AGREED TO LET THEM KEEP IT OVER THE WEEKEND, SO ON 6/13/22 I CALL TWICE ONCE IN THE AFTERNOON AND BEFORE THEY CLOSED TO FIND OUT THE STATUS OF MY CAR AND THEY TELL ME THEY WILL CALL ME BACK TOMMOROW SO AFTER NOT GETTING A CALL THE NEXT DAY I HAD TO GO UP THERE AGAIN MYSELF TO GET INFORMATION. AND THEY TOLD ME THAT THE BRAKE SWITCH THEY BOUGHT DIDN'T WORK EITHER AND THAT I NEED A BCM MODULATER AND THEY WOULD HAVE I WOULD HAVE TO WAIT ANOTHER FEW DAYS FOR THE PART TO COME IN. SO AT THIS POINT I'M ALEADY UPSET BUT I DIDN'T WANT TO MAKE A SCENE AND I WAS ALREADY DEALING WITH THEM THIS LONG I MIGHT AS WELL LET THEM FINISH, SO A FEW DAYS GO BY I CALL ON THAT FOLLOWING WEDNESDAY TO CHECK TO SEE IF THEY HAD AN UPDATE I BELIEVE THEY SAID THE PART WASN'T IN YET. SO I HAD THOUGHT TO MYSELF THEY'LL PROBABLY HAVE IT TILL NEXT WEEK BECAUSE OF THEY WAY THINGS WERE GOING, BUT TO MY SUPRISE THEY CALLED ME THAT FRIDAY AND SAID IT WAS READY 6/17/22 SO I PAID THEM, AND DROVE DOWN STREET AND DECIDE TO CHECK MY TRUNK TO SEE IF IT HOLDS NOW, AND TO MY SUPRISE IT FALLS BACK DOWN, BUT THINK TO MYSELF WHAT-EVER ATLEAST MY CRUISE CONTROL WORKS, SO WHEN I TRY TO PUT TOP DOWN, IT WON'T COME DOWN ANYMORE!! AT ALL!! SO I TAKE IT BACK AROUND 5:20PM AND I SHOW ONE OF THE MECHANICS MY ISSUE WITH THE TOP ALONG WITH MY TRUNK STRUTS AND THEY'LL TELL ME THE THE GUY THAT WORKED ON MY CAR JUST LEFT TOWN AND WON'T BE BACK TIL MONDAY AND TO BRING IT BACK, SO I AGREE AGAIN, SO I CALL MONDAY ON MY WAY UP THERE TO MAKE SURE THEY HAVE A SHUTTLE OR IF I HAVE TO FIND MY OWN RIDE HOME AND HE TELLS ME SORRY THE GUY WHO WORKS ON MY CAR WONT BE BACK TIL TUESDAY NOW, SO BRING IT BACK THEN I SAY OK AGAIN, SO I TAKE IT TO THEM AGAIN AND DROPPED IT OFF, AND 2 DAY LATER 6/23/22 THEY CALL AND TELL ME THEY NEVER TOUCH THE TOP OR THE TRUNK STRUTS BECAUSE THEY NEVER GOT ANY PARTS FOR IT AND THAT THEY ACCIDENTLY CHARGED ME FOR THE TRUNK STRUTS AND MAYBE THE BATTERY DIED THATS WHAT FINISHED THE FAILING TOP AND BECAUSE( I SAID) THE TOP WAS STALLING WHEN I BROUGHT IT IN, AND THAT IT (PROBABLY) JUST FINALLY JUST WENT OUT . THE FACTS OF THE MATTER IS I NEVER SAID THE TOP WAS STALLING I SAID I THINK ITS MOVES KIND OF SLOW BUT REALLY I DIDN'T EVEN KNOW HOW FAST THE TOP WAS SUPPOSE TO GO UP OR DOWN ANYWAYS, I WAS DEPENDING ON THEM TO LET ME KNOW IF THATS HOW IT WORKS OR IF THEY COULD DO SOMETHING BETTER TOO IT IF IT WAS SLOW, BUT NOW THE TOP DOSENT WORK AT ALL. I HAD THE CAR FOR ABOUT A YEAR AND IT NEVER STALLED I JUST WANTED IT FASTER IF THEY COULD MAKE IT THAT WAY. BUT WHEN THEY WROTE MY CUSTOMER COMPLAINT UP THEY SAID I SAID IT STALLS SOMETIMES? WHICH I NEVER SAID, AND THE REASON I DIDN'T CORRECT THEM ORIGINALLY IS BECAUSE I THOUGHT THEY WERE JUST SUMMARIZING WHAT I SAID SINCE I DIDN'T REALLY KNOW IF I EVEN HAD A PROBLEM WITH TOP AND TO BE HONEST, AFTER LOOKING MY CAR UP ON YOUTUBE THE TOP WAS FINE AND MY CAR IN GENARAL JUST HAS A SLOW CONVERTABLE TOP COMPARED TO THE CORVETTES I WAS BASING IT OFF OF, BUT ANY WAYS THEY TOLD ME THEY FOUND SOME STRUTS FOR MY CAR AND THEY WILL PUT THEM ON FOR FREE SINCE THEY CHARGED ME BY ACCIDENT AND THAT THEY WOULD GIVE ME MY $20 BACK FOR THE PART THEY NEVER PUT ON AND TO BRING IT BACK TO THEM AND THE'Y'LL TRY TO FIX IT,. WHICH AT THIS POINT I JUST WANTED MY CAR BACK TO NORMAL SO I AGREED, SO AGAIN I DROP MY CAR OFF AGAIN WITH THEM AND THEY CALL AND TELL ME THAT STRUTS THAT THEY HAVE DON'T WORK EITHER AND TO GIVE HIM 24HRS AND HE'LL LET ME KNOW SOMETHING, SO HERE I AM 48HRS LATER AND NO PHONE CALL AGAIN AND I HAD TO GO UP THERE AGAIN TO FIND OUT IF THEY FOUND ANYTHING WHICH THEY HAVEN'T AND REALLY, I BELEIVE THEY ARE JUST SAYING WHATEVER AT THIS POINT HOPING I FADE AWAY. SO I AM HERE LETTING PEOPLE KNOW DO NOT GO TO HYATT GMC IN MYRTLE BEACH FOR ANY SERVICE IT WAS WORST EXPERIENCE I EVER HAD WITH A DEALERSHIP OR ANY AUTO MECHANIC PLACE I'VE HAD BETTER SERVICE WITH SHADE TREE MECHANICS AND BEFORE I FORGET , THEY TOLD ME MY REAR TIRE RIM WAS BENT (WHICH IT WAS) BUT SO WAS THE FRONT TIRE RIM WHICH I FOUND BECAUSE I TOOK OFF THE WRONG TIRE TO GO GET REPAIR, I THOUGHT THE LADY ON THE PHONE AT THE TIME TOLD ME IT WAS THE FRONT RIGHT BUT SHE ACTUALLY SAID THE REAR, BUT MY POINT IS THAT GMC SAID THEY DID A ROAD FORCE TEST ON MY CAR AND THE FOUND REAR WAS BENT BUT WHY DIDN'T THEY FIND THE OTHER 1 TOO? DID THEY JUST CHECK 1 TIRE WHY NOT ALL 4 WHEN YOU ARE CHARGING ME OVER $100HR , SO NOW IM WAITING ON ANOTHER RIM TO COME IN LATER BECAUSE I FOUND OUT THE OTHER RIM WAS BENT AFTER I HAD ALREADY PAID THEM TO CHECK (MY TIRES) SO HERE'S MY EXPERIENCE IN A NUTSHELL 1. I WENT TO GET MY CRUISE CONTROL AND 2. TO FIX MYTIRES AND 3. FOR THEM TO TAKE A LOOK AT MY TOP I LEFT WITH, 1 A FIXED CRUISE CONTROL, AND 2. THE SAME BENT RIMS (ONE RIM THEY DIDN'T EVEN FIND) AND 3. THE SAME BROKEN TRUNK STRUTS, AND 4 THE BROKEN CONVERTABLE TOP THAT WONT OPEN NOW AT ALL!! AND I PAID THEM $106 FOR THE DIAGNOSIS AND $756 FOR WHAT THEY CONSIDER A FINISHED JOB WHICH ALL TOGETHER IS $862 SO DON'T BE LIKE ME AND TRUST THE WRONG PEOPLE BE CAREFUL WHO YOU GIVE YOUR HARD EARN MONEY TOO. I MEAN AIN'T IT FUNNY THAT THE DAY I GET MY CAR BACK THE GUY IS OUT OF TOWN AND THEN THE PART THAT CAN MAKE THEM LIABLE (TRUNK STRUTS) THEY TELL ME THEY DIDN'T TOUCH IT, EVEN THOUGH THEY HAD NO PROBLEM CHARGINGING ME FOR IT, THEY TRYING TO TELL ME THEY NEVER TOUCHED THE TOP EVEN THOUGH THATS ONE OF THE REASON I WENT THERE? AND OUT OF ALL THOSE WEEKS NOBODY EVEN TRIED TO SEE IF THE TOP EVEN WORKED? SO THEY WHERE JUST GOING TO CHANGE THE STRUTS WITHOUT SEEING IF I EVEN HAD A PROBLEM WITH THE TOP? I GUESS THEY JUST TOOK MY WORD FOR IT EVEN THOUGH I'M PAYING THEM TO CHECK FOR ME! THIS PLACE IS TRASH PERIOD

Bought a 2010 Buick LaCrosse because Anthony Fiorino said It was inspected by his crack team of technicians with a fine toothed comb! Which I'm sure was. They failed to recognize however, that it needed a new transmission, a new catalytic converter, new rear struts and new rear brakes! Other than that the thing is running perfectly! So if you want to dump another 4 or $5,000 into an already overpriced car, go to Hyatt Buick in Myrtle Beach!

admired. I spoke with Anthony F who arranged a test drive. I liked the car and I liked the valuation of my car. The office manager arranged the transfer of my plates and also the registration of my new car and I left with new car in about 2 hrs.. Later that week I noticed a strip of chrome on a door had come loose. I took it in and they repaired the small defect at no charge. I am very satisfied with the dealership and will reccommend them to all.

mentioned the name of a service advisor. I spoke with someone else. My apologies to Mr. Turnbow. My key has not been found.

On vacation, had fuel pump replaced here. Very good service for the replacement. Left on our return trip home. Had issues filling up with gas. This continued for 3 week and got worst. Fuel tank was pulled by our local service dealer. They found fuel line was damaged during Hyatt's replacement of fuel pump causing a crimp in the line. Actually returned the fuel line to Jeff, the service manager, on our next visit to Myrtle Beach. He stated there should be reimbursement of the cost of the replacement line they damaged. A copy of invoice, pictures, and fuel line was left with Jeff. To date after many phone calls to Jeff, we have not received the courtesy of even a return call. We are a life-long customer of GMC for over 40 years.

He was professional friendly and helpful made it a very pleasant experience- would definitely recommend this dealership- the were fast and efficient - love my new Buick

ANTHONY FIORINO THE SALEMAN AT HYATT BUICK GMC WAS VERY GOOD ABOUT EVERYTHING HELPING MY WIFE OUT WITH THE CAR SHE REALLY LIKES AND GOING OVER THE FEATURES.KEITH MENDENHALL WAS VERY GOOD AS WELL.

My sales associate, Rich Aponte, was very accommodating in coming up with a satisfactory purchase price of my new Buick. Keith Mendenhall, delivery specialist was thorough in explaining the features and pairing my phone. I'm very happy with Hyatt Buick GMC!!

Tony was a pleasure to work with and very professional. He made the purchase simple and easy. Dan obtained an excellent finance rate and made that process quick and easy also. Keith was very knowledgeable and helpful with the vehicles equipment and options. CUSTOMER FOR LIFE!

Best car buying experience I’ve had.. the process was super quick and the guys were all great!! Going to take my daughter and here to get a car in a couple days..

Great buying experience and very helpful staff. They found the exact truck I was looking for. no high pressure sales. Tony my salesman was very helpful through out the entire process. Keith and Colleen also were very pleasant and helpful also. i would buy from Hyatt again. JJ Murrells Inlet SC

The personnel make themselves available to answer questions. Michael stayed in touch, but did not "overdo it." Dan made the financing process seem effortless. Keith made every effort to explain the features of my car very clearly.

This is my second car with this dealer. I'm very satisfied with my experience with Hyatt. They are very accommodating people and easy to deal with. Good experience with service also.

Purchased a new vehicle. Worked out most details over the phone as I am a small business owner that does not have time to haggle at the Dealership. Wil, Dan and Keith were all very professional and courteous. As a Business Owner I appreciated how much Wil worked to earn my business.

Bought a used car today and got a great deal, including a veterans discount, got all the paperwork done really fast and I was home for dinner, thanks guys.

3rd purchase made at Hyatt today. Super nice and no pressure! Richie Aponte - sales associate Keith Mendenhall - delivery specialist Daniel Mahaffey - finance Have gotten all my service work done here also for the past four and a half years.

THE CAR IS BEAUTIFUL!!!MR MIKE MADE MY TRIP WORTH WHILE,A HAPPY WIFE,A HAPPY LIFE!!!N BOY A I HAPPY TOO!!THANK U SO MUCH!

Our sales man Joseph Miller was very easy to work with,the dealership gave us a very good deal, they made the buying easy.Keith Mendenhall helped me set up the wi-fi in the car and explained all of the new details on the dash.Altogether they made buying a new car easier than some of the dealerships we have done business with. I highly reccomend them for buying and having service done at Hyatt Buick.

Had the best group of salesperson / Anthony Fiorino and Keith Mendenhall the Delivery Specialist, they were very curitious, and explained the new GMC Terrain/ Denali that I had just purchased. I was very satisfied with the way they handled themselves and I would recommend this dealership in my highest approval to anyone who may be interested in purchasing a vehicle. These two gentlemen need to be commended professionalism in doing there job.Any help in the future that I need for my new vehicle they told me not to hesitate in coming to the dealer and they would assist me in any problem I have. That made me feel much better.

Everyone at the dealership was friendly and very mindful of my time. I didn’t feel pressured into buying. I appreciated the fact they explained how to use options in my new car and paired my phone to my Yukon before I left the dealership

From my first contact with Rich to dealing with the finance department the entire experience was efficient and very professional. I would recommend the highly. Best vehicle buying experience I have ever had.

The employees were very well informed of the product and worked hard to answer my questions. I would recommend anyone wanting a GMC or Buick check this dealer out before buying a vehicle.

We have been buying new cars for over 50 years and NEVER had a better experience. We were fortunate to work with TWO great salesmen; (Chief) Eric, and (Jersey) Rich. These gentlemen were very courteous and did not hesitate to make the extra effort to earn our business. We will shop and buy Hyatt again and recommend others to do so. We should also give kudos to (speedy) Dan the finance man. We were short on time and were assured that he would have us out in time, and he did.

I went to Hyatt with the intention of just "window shopping" and left with a 2019 GMC. I was very impressed with Anthony Fiorina as our sales contact and Keith Mendenhall as our car specialist. Very pleased with the courteous and professional manner of Anthony and Keith.

My wife and I very much pleased with Richie sales person, impressed with the attitude of the entire staff that worked with us at Hyatt.

My wife and I were very impressed with Anthony Fiorina as our sales contact and Keith Mendenhall as our car specialist. Very pleased with the courteous and professional manner of Anthony and Keith.

Friendly and helpful sales staff and service staff. First purchased new 2009 Pontiac. Serviced at Hyatt for last 10 years. Just traded in for 2017 Buick leftover.

This was the least stressful time I’ve had buying/leasing a vehicle. No one is overbearing and up in your face the whole time but once you do have a sales rep, they work very hard to get you the best deal they can on the vehicle you’re after! Rich and I have been trying to nail down a deal that could work for me on the exact truck I was looking for since December. Finally, as programs came out, we got the numbers right and the PERFECT truck!

Salespeople were very friendly.trying to get offer for sales manager was a long process. Was told to leave and I would be notified by telephone. Never happened.I returned 5days later to get an offer. Process went slow but made a deal .I have purchased many many new cars over last 50 years this was the strangest!!!!

I've been in search of something different, (dealership, car). I'd been to this dealership in the past but really wasn't ready to buy a car. Now that it was time to buy a car, I remembered how professional and knowledgeable about their cars they were. The staff welcomes you with a smile and they really don't jump all over you when you enter the showroom. I had the priveged of working with Tony as my salesman. Tony was not only truthful, knowledgeable and professional he was also a hoot. He took the pressure and worries about leasing or buying and made me satisfied with my decision. Dan made filling out all those endless papers that needed to be signed hassle free. Keith was the good to person once I received my keys. He went through every feature of the car and encouraged me to ask questions if needed. Took his time, and told me if I needed any help over the next few weeks just to come back and he would be happy to help. So, overall I will say to anyone that is reading this review that if you are looking for a special experience in buying a car. HYATT BUICK, MYRTLE BEACH, is the place for you. PROUD OWNER OF A 2019 BUICK ENVISION Regards, Margaret Lupo

Like most everyone, I have always dreaded going to a any dealership. It's right up there with Root Canals. After some research, my wife and I decided on a Buick Lacrosse. We found a nice looking pre-owned listed by Hyatt. Being greeted OUTSIDE the door by Jodie/sales, he RAN out and drove the car up to the front door. The photos accurately reflected the car inside and out. We went inside to discuss features and pricing. (I really had no particular intention of buying at that time) However, not to be misunderstood here, Jodie did NOT give us ANY pressure at all. My wife liked the car & frankly I could go either way. The kicker (which caught me by surprise), after a test drive and a small bit of conversation, he handed us the keys and said to take it home and drive it around over the weekend. You'd fully expect to sign a bunch of documents and get a DNA samples first. However, NO, "just take the keys & see ya Monday !" Well sure, we liked the car & wanted to keep it. As Hyatt was our first (and last) stop in the quest, the weekend afforded me the opportunity to research other similar cars elsewhere. Showing up Monday armed with realistic data, I expected to either be kicked out or walk out of the showroom. I had a laundry list of pricing and feature items. Although I was expecting a "fight" , Jodie surprised me with a patient and careful review of every sticking point. He did it without "an attitude" particularly in light of the fact that it took some time! Every point was resolved to my satisfaction. In the end, reasonable concessions were made on both sides. Not surprisingly, the Manager Dan got pulled in to approve the price. Dan was a pleasure to deal with. We bought the car on the spot. There were a few "fix it" issues I expected to have to come back to resolve. They dropped everything and the Service dept resolved them immediately! Wow. Cars today come with a truck load of techno features. We fully expected to have to pour over the manual(s) to figure them all out. However, to our complete surprise, Hyatt has a "Customer Experience Manager". Without missing a beat Jodie hands us over to Keith who "held our hand" and walked us through all of the features of the car. It took some time to explain, but he didn't quit till we were comfortable with operating all the features. Returning a few days later to discuss a small rattle in the trunk lid, Keith runs out to greet us and immediately takes off to the SVC dept. Moments later, a SVC Tech inspects the problem and offers to set up an appointment to fix it. OK, I know you are thinking "That's Sales Dept, just wait till you need service....." Well, this is NOT my first car. When the Sales dept is this "on the ball", there exists a good chance that service can be a cut above as well. Time will tell. A service review will certainly follow.... This was as close to a Beverly Hills Exotic Car Sales Staff as you are likely to find on our coast, minus any attitude. LOL

I Was treated well from the start. Purchased a GMC Certified Terrain. I highly recommend Will, Dan, Keith and sales team at Hyatt Buick GMC!

Purchased a used 2016 Sierra truck from Mike at Hyatt. Mike was very attentive and professional throughout the transaction. This was one of the easiest vehicle purchases I have had and I would certainly do business with these folks again. David

Baught a new 2019 Buick Encore from Hyatt today! Keith and Tony did a great job helping me through the process, I recommend buying your next car at Hyatt!

Dealing with Maerissa, Rich and Dan at Hyatt was rewarding, straight forward and honest. Quite a difference from other dealer experiences I have had. Ted Van Weeren

TO ALL..... We are So Excited about our GMC DENALI PURCHASE AT HYATT in Myrtle Beach SC ..! Jodie, our Saleman, has been constant, and quick to return messages. The Entire Staff, Sales Mgr. Finance Dept, Service Dept, ETC. have all been knowledgeable, kind, and caring. I think the TV Commercial is true... "Buy it at Hyatt or Pay Too Much..!" We visited 4 other Dealerships, No one had a better deal. I remember our Sale Mgr said... We will NOT be under SOLD..! We give Hyatt GMC 5 STAR..! Thank You, Sharon & Allen Sisler

After going through 2 leases we now own our own truck. Rich Aponte went above and beyond to make sure that we were happy and getting exactly what we wanted. After being told 2 months ago by a salesmen that we should keep the leased truck....Rich went over everything and all of our options. He guided as through the process and turned us over to Jude Carter and he was just as good explaining all the paperwork and finalizing the sale. You guys were great and thank you

The personnel make a difference in returning to a dealership. We were pleased with the time spent with us and explanations about our concerns. Have dealt with Hyatt for many years and present personnel are attentive to what you want in regards to purchasing a new automobile.

We really appreciate Rich’s help getting a deal on our new car. He was determined to help us get what we wanted. I highly recommend him if you are looking for a good salesman. Everyone we worked with Jude Carter, Dan Mahaffey and Rich Aponte went out of their way to make us feel welcome.

We went to this dealership "just looking" and within an hour Jodie Miller had shown us several new vehicles, but we were quite surprised at the high prices of the 2019 models. We said "cheaper"! He then showed us the 2018 models left on the lot and I fell in love with one and within two hours we had traded in our truck and bought one of last years SUV's.....Jodie was EXCELLENT at showing us how to operate the "bells and whistles" and getting us on the road! They even let our dog come into the showroom. We LOVE our new SUV!

If you are looking to buy a vehicle this is the place to go. Everyone makes you feel like you are the most important person in the dealership. They are open and honest, no high pressure. They go out of their way to make sure you understand each step in the process. There is NONE of the usual, "let me go talk to my manager", "what can I do to make you buy today", "will you sign if I can get you this", blah blah blah, BS. They are just straight up and want to help make the car buying experience pleasant. I can't say enough, Richie our salesman, Jude the Manager and Dan who handles the finance were all fantastic. I had gone to two others dealerships first and the experience was terrible. I'm glad I made the trip to Hyatt, Buick, GMC, they are a first rate dealership!!