Bald Hill Kia

The owner called me directly to address the issue and get it resolved. I could not ask for more.

twice tech said it was just the road noise from strut moving tech said strut was fine.tried another vehicle same model same noise .called kia corprut ask if they could send rep told me to bring to another dealer .now have problem with cold start fist thing in morning car jerks 5to 7 times called service lady said to drive and take a ride with tech she didnnt get it has to be cold start ask about loaner ifb i leave she said they dont offer loaner for use told me to bring to tasca .have a call into tasca .if your buying they seem great i am looking to go to another .ps they also said when bying they didnt offer any discounts .leson learned

Took the car in for a Diagnostic and they couldn't figure out what the problem was but suggested 2800 in other " Necessary " repairs. What Bull. They stated back brake pads were worn. When I got home I took the back wheels off and they were frozen so Kia never even looked at the brakes but suggested pads and rotors. I gave this Kia dealer a chance after being lied to from another Kia but the same here. Lies only. Never again will I purchase a Kia. These dealers can't even fix their own cars but want a ton of money for unnecessary repairs. What a JOKE!!!!!!!!!!

kia. From start to finish there was no hassle or pressure like other dealerships. Any questions about any of the vehicles where honest and helpful. Definitely worth a stop by.

When scheduling they wanted to add fuel additive and tire rotation, said no. Sent an email to my wife since the car is in her name. Stating it needed cabin filter, air filter and 4 wheel alignment. I had changed the filters less than a thousand miles ago and the tires were wearing correctly. She said no. Ask for a quote to buy the car outright since we are going down to one car. 6 years old with less than 40k miles, no scratches or dents, a 1 inch wear mark on driver seat, rest of interior is like new. They listed it as Fair condition making the value thousands less.

Finance manager. Place is highly recommended to purchase a vehicle

The financial manager had no idea about the paperwork needed.

Baldhill Kia . Erika was so nice and personable. She’s a great sales person. So friendly and she kept in touch with me about when my car was coming in. The Manager was friendly and the finance manager too. It was a “no pressure “ experience . I’m so happy with my car. Thanks Bald hill Kia.

I personally want to thank Nick Rose for going above and beyond a service representatives usual daily routine. I can not say enough kind words regarding Bald Hill Kia and the entire service department. I purchased my Sorento from Taska Kia in Johnston, and I will never return. The service department is absolutely horrible. They charged my warranty company, Triton, for services that were never rendered. I would bring my vehicle there for service and once returned other things were broken in my vehicle. Taska would never admit to causing the damage which was not present prior to their service. I trust the Bald Hill Kia service department with my life after Taska's service department just about got me killed on I95 more than once with their so called completed repairs! I would give Nick Rose at Bald Hill Kia a 10 star rating if it was available. Amber I also want to thank you for your kindness and compassion regarding all the repairs made to my vehicle recently. You and Nick definitely over achieved number one in customer satisfaction! Thank you so much for what you have both done for me! Barbara Iannotti

Never received a call about my service or when the vehicle was ready. The service advisor was not friendly wasn’t concerned about my issues. And when I picked up the vehicle the young man was very unprofessional!!!

Erica Marfeo @Baldhill Kia very friendly and informative made the car buying process a simple task

car, truck and motorcycles, from different dealerships depending on vehicle type, and must say Bald Hill Kia has THE worst concern for customers and thier purchased vehicles that I have experienced. Service department has one person, gentleman named Frank that seems to care, and the rest, especially along with the service manger, make you feel unimportant and an interuption to thier day. Love the vehicle but truly sorry I bought it due to this dealership. I hate to do it, but will now be going to a different dealership for service and wish I gave them the sale. They also recommended a protection plan and I bought it. They cannot make good on the plan but have made many many excuses.

and get it for me. Everyone was great from sales to service to office, start to finish! I was in a bind and Ritchie did everything he could to make things work for me, even coming in the morning after surgery to meet me. GET WELL RITCHIE! Love you guys- Jane Vachon Hopkinton, RI

couldn't even get a call back never mind an apology. Ridiculous and this is the service dept at a dealership. Shame on them

especially in working around our busy schedule. And they were upfront about the pricing and answered all our questions to help us make a decision.

a 2022 Kia K5 and everything ran smoothly from start to finish. Mohammed went over all the features of the car. He's a top notch salesman, very professional and answered any and all questions we had for him. I would highly recommend this dealership!

enjoyable and easy. Highly recommended dealership

disappointed on how they ran my credit with multiple banks for Financing with out consulting me. My intention was Leasing not financing.

Kept us informed as to the procedures that were being done to a Kia Seltos. Thank you

me updated on everything going on with the car I was very pleased with the service

moment I check in. He went over all the repairs my car needed in detail with me explained everything to me. I got my car back at the time he said I would get it back very impressed with the Kia and Nicolas Rose

been positive. When I purchased the car the salesperson was very accommodating. The staff In service is great

after payment in full and insurance being active on the car. The dealer is refusing to answer simple questions that RMV is asking

completely different story. They waited so long to pay off my other vehicle and didn’t inform me that my automatic payment came out of my bank on its regular date. 6 weeks later I’m still waiting for them to reimburse me and getting excuses.

advisor and was pleasant, professional and got me in and out earlier than promised. No glitches, no complaints.

appointment. service advisor offered no advice, had to get out my manual and tell him what needed to be done. Work I paid for (tire rotation) was not done, I know because I had a tire plugged a week before my service and it was still in the same position after my service. So did they do any of the work I paid for??? Hard to tell if an oil filter is new or not. I will never take my Niro to bald hill Kia again

with vehicle I purchased. Dealing with Bald Hill Kia was well worth my time and efforts.. Would definitely deal with them again if needed.

experience. My salesman, Richard Bernard, aka Richie Rich is very professional and knowledgeable and he has a winning personality. Within minutes I felt like we were friends. Bill, the Finance Mgr, made the financing process easy and stress free. Thank you to all at Bald Hill Kia for a terrific experience!!

in when my engine light was flashing. Jeff also called and explain what the repair entails before going ahead and completing the work.

Oct 30, 2020 Service attempted visit: Well, you all got me again. Shame on me... You got me, right? I came up this morning, as directed to by Nick (via phone yesterday) in a snow storm. All to find out once I'm there this morning that you all can't do the repair, and to call Flood Ford for an appt (you even stated they could probably get me in early next week). Well they can't get me in until November 19th. So, the jokes on me, huh? This is how a customer who paid cash for his 2018 F150 ($28,500 + taxes, transfer, etc) just last year (Apr,2019) gets treated as a loyal customer? Wow... I'm doing some serious soul searching about your business. To add insult to injury, the complimentary car wash promised at time of purchase for 3 years was not done when I was there 10/28 (2 days ago), and only just today offered while we are literally in a snow storm. SMH... I just tried to do what was asked of me, only to be wronged again. And Nick was conveniently out today. He somehow failed to mention that yesterday. UPDATE: Because of continued misinformation dealing with service on my purchased 2018 F150 (in April '2019) and broken agreement to rectify problem when purchased (for which I paid $1600 for upholstery upgrade myself), I have recently traded said vehicle for a new F150 XLT 4X4 from Flood Ford, whose service warranty is second to none! You have beaten me down, and no longer have to honor your compromised agreement to complimentary oil changes, tire rotations, AND courtesy car washing as a result of my cost for medical treatment (3 day ICU stay) for allergic reaction to embedded fur dander throughout vehicle's ventilation & cloth upholstery (not visible when purchased) but still placed on sales lot, all shiny & new. It's unfortunate the all mighty $$$ given by me to you all, far exceeded the agreed upon compromise that was authorized by your General Manager, and conveyed to me by the Business Manager, after my release from hospital in May, 2019. The servicing visits from then til now were always met with shrugged shoulders, implied ignorance of agreement, and lack of professionalism to a cash paying customer. Maybe had I bought a KIA, this entire ordeal would have never occurred, huh?

everything was explained exceptionally and the vehicle was returned washed and vacuumed. Strongly recommend Bald Hill Kia and Jeffrey Gabriele

efficient. Their attention to detail was exemplary and the people showed a genuine interest in their work.

the work being performed. I use them for all my service needs and warranty checkups.

back this year and ended up walking out. Not at all the same dealership I bought from a year ago it has changed a lot and not for the better they make no effort to work with you at all. Now it’s Just another Typical car lot, even the salesman Jason that sold me my SUV last year left them, and honestly that’s why I went back.They had pulled our salesmen away from us multiple times for whatever reason we felt like we didn’t even matter to the point we couldn’t even start a conversation it was so often. I mean honestly is that how you treat a customer spending 40k? They left me with no urge to buy Anything from them in fact I will not even be back not even for service.

the product. He was kind, very professional, and his knowledge of the vehicles was was great. As a company, you should can be very proud of his performance. I'm sure he would be a great asset to any business. Thanks, Mohammed.

I will not ever be back to Kia I was extremely disappointed. Tech was very nice Ally that I dealt with over whelming expensive recommendations

Everyone was friendly and informative Did have to wait long I arrived earlier than scheduled and my car was taken right in Will go back again

ordered me a new one, Installed it & I had the car back in less than a week. No questions . Great job thanks

and best part not one of those pushy sales guys. Finance dept also great to work with.

recommend this dealer. I have all my work done here, as well as purchasing my new vehicle’s.

Management does not care about return sale customers. Stay away. Not worth your time, or money. Buy elsewhere.

a full detail and an oil change. What I got back was dirt still in car and a scratch on my driver side window. A day later my engine was misfiring. So I took it back and was guaranteed by the supervisor that she would over look the recon herself. Well the car smelled clean at least but same dirt spots still there and was told that my window being damaged there was nothing that could be done. At least the second time I went to get the car done again I did not have to pay for. Both times I went within a week mind you I asked for a fob key. First time I made the appointment they ordered the key on the phone with me. I got the car back the first time they had no idea what I was talking about. So when I brought the car to be detailed a second time I was told they would program the key. Again I got the car back and no fob key.

dealership. Very professional organization and staff!!! My experience was outstanding- 5-star!!! I was so impressed with my buying experience that I brought my wife back 3-weeks later and she purchased her first new car in over 25 years... She was originally considering another vehicle but was so impressed with Ethan and Ricardo that she too choose to buy there!!! Everyone will make you feel welcome and listen to what you want

up my vehicle they were professional and courteous and did a great job.Very satisfied

call from Louis or Lewis who stumbled mispronounced my name four of five times and referred to me as a .ale (I'm female!!) I asked why is he calling since we don't really like solicitation calls. He mumbles and cant answer me. After further asking him why is he calling he says something about me trading in my 2019 Optima. I told him if we ever do business with Bald Hill Kia again, we will just contact Bobby. This used to be a place that wouldn't harass you about your one year old car.

After shopping several other dealerships I found myself back at Bald Hill . Louis and Ricardo took great care to listen to me explain what I was looking for and within minutes we agreed on a great deal , better than any other dealer offered. I would highly recommend Louis and Ricardo to anyone looking to buy. They are friendly and professional .

possible without compromising our must have items. We were in and out with no issues.

Don’t trust these guys. I negotiated a lease with them online but when I went to pick it up, no deal. I drove 90 minutes to the dealership. When I arrived, the sales manager Matt informed me that I would have an additional charge on the monthly payment for taxes. I explained that the negotiated price included taxes. He kept arguing with me but I had all of the emails to prove what I was saying. The argument went on for ten minutes with me threatening to walk if they wouldn’t honor the agreed upon deal. Matt disappeared for a full ten minutes leaving me standing there. When he came back, I showed him the emails that documented the agreed upon price and what was included – including taxes. After seeing the emails, Matt informed me that the car had actually been sold that morning. Really? Is this the oldest con in the book? If it was sold, why were you haggling with me about taxes? If it was sold that morning, how come I received a confirmation email from the dealership at 2:45 that afternoon? If it was sold, why was it sitting right there by the door with no SOLD or HOLD sign on it? I went out to my car to cool off. Went back inside and this time met with the owner. He dragged out all of the excuses in the book, “showed” me that there were no other cars like it available anywhere, but then offered me a deal on a more expensive model. I believe that’s the old bait and switch. While it’s certainly dishonest, I believe that it’s also illegal. Don’t stay away from this dealership, run away. Or you too can be ripped off. So it's been two weeks. I've spoken to them on the phone (Denise is very nice) yet no response from Matt the sales manager. I've emailed them VINs of nearby similar cars that they could swap out. Doesn't seem like there is any desire on their part to make this right. Hard to believe they would do business like this.

was excellent Svc Mgr was very helpful to address an issue with my car

(and dodge.) Our Salesman, Jason Sousa, was very attentive, understanding, patient and overall extremely helpful. He, and the rest of the team, did a great job ensuring I acquired the best vehicle, with the best price, and best financing rate. Thank you, Bald Hill Kia and Thank You Jay!