All American Ford in Paramus

Jennifer Franco was amazing, she answered all of our questions and was very helpful. Made our trade process very smooth.

courteous. However, the overall service approach felt more like a sales trap than genuine car care. I’ve owned several Ford Escapes over the years. I buy them new and trade in every couple of years, largely because of their reputation for low maintenance. This was my first service experience at All American — and with only 33,000 miles on the vehicle, I was shocked to be quoted over $1,000 in recommended service. To add insult to injury, they charge an additional 3% if you pay by credit card. Honestly, it felt like I should have been handed a T-shirt that said “sucker” for agreeing to their recommendations. This kind of upselling seems more about funding the owner’s lifestyle than genuinely supporting customers. It left me seriously questioning how anyone could trust this dealership — not just for service, but for purchasing a vehicle as well.

I have been with Ford since 2007 n have had 5 leased vehicles and wanted to get into a new lease. My previous salesperson retired so I was contacted by another salesman, but he was demeaning and not knowledgeable over the phone so I asked to speak to a manager and drove in traffic for almost an hour to meet with him and explained my situation financially due to the loss of my mother recently n told him what I could afford and I have been a loyal customer for 18 years with Ford, he then turn me over to Young salesman who was pleasant but also not very knowledgeable and came back to me over half hour later to tell me there was nothing they can do to help me and again I felt from the manager that he was trying to take advantage of my situation by offering me a higher monthly payment n a high down payment when I previously explained my situation and know the process from leading vehicles since 1993. He was not willing to bend or help me out. I have never experienced this in all my years of being with Ford or leasing for over two decades, as a woman men in this business try to take advantage of that n I am very knowledgeable on the car business. Unfortunately I will have to go to another dealership and it's very disappointing because I was happy with Paramus Ford with my last vehicle, but if you let a customer walk out the door and don't want their business that tells you a lot about the kind of people that work there and the dealership itself so therefore maybe the sales people and management need more training on how to work with the public and try to keep their customers. Would not recommend this dealership to friends or family, there are plenty of other dealerships that are willing to work with you and have your business.

Kept us informed through the process. Great service team.

Makes sure.you low of progress of repairs and delivers as promised.

The service was great. Brody looked out and was very helpful. Thanks you All American Ford in Paramus I’m very satisfied with my vehicle.

right away they offered a ride to work. Then they finished my vehicle and returned it to me - fast - efficient service that was fairly priced. Great people do get work - thank you

car. The whole team was very responsive. When the original car I was calling about was already sold, they were able to locate almost the exact same car but with another color. We couldn’t be more pleased with our experience!

issues with parts not being there

tune up and fuel injector so far car running smooth also Jeanette Vacaro my advisor was fantastic and kept me informed all the way she is a great asset to all American ford

care of all your car needs. The staff are very courteous, professional, and patient in making sure all questions are answered.

I’ve ever bought a car from. They have the most respectful, courteous and patient employees who make sure all your needs are met. I highly recommend if you’re in the market for a Ford, don’t waste your time on other dealers go right to All American Ford and you will not be let down.

with the needs of our vehicles. Thank you Jennette.

incidents that haven’t been pleasant. Like all things built nothing is perfect though I must say All American Ford In Paramus is more than perfect they have been there for me each and every time being a World Trade 911 sufferer it nice to know someone’s got your back.

American Ford She is the best service advisor I have ever dealt with

respectful everyone involved with very helpful

Dennis was my salesman each time. He goes out of his way to make sure I have all the options in front of me to help me make a decision.

diagnosis was already preformed. Dealer lowballed the appraisal of my certified pre owned vehicle and still tried to get me with the surprise fee. After arguing the fee, I finally got my car vehicle back and the battery was drained. Buyers Beware!!

The process was seamless from organizing finance to picking up the truck.

Waiting time is a little lengthy but worth it. I miss the bagels to go along with the coffee in waiting room.

everyone from their salesmen,finance and service dept were great.

Everyone is very helpful. I would send all my friends there. Jeannette is a nice person very easy to talk to,and very helpful.

She was attentive, knowledgable and beyond professional. She made the overall, usually difficult, process of purchasing a new vehicle as painless and seamless as could be. Tom in the Finance department was also just as good. This is the third car I have purchased at All American but first time dealing with this team and it was a 100 % improvement from my prior experiences.

made a stressful repair much more manageable by exploring every option to get me back on the road as quickly and economically as possible. Would definitely recommend!

loaner car to pick up. All good.

we wanted with all the features we wanted. He even got us the best deal to save us money. He went above and beyond for us.

2024 edge will be back in 3 years

car at my home and quickly resolved my issue in a few hours. Thanks to Mike for good service.

They really cared about me and made everything as quick and easy as possible. I would totally recommend All American Ford in Paramus to anyone!

a clunking noise. The next day CDK went down and I know it was really hard for a lot of dealerships to work during those two weeks. Mike B did his best (as always) during this difficult time to keep me updated, keep track of the parts, and give me my car back. I cannot be more grateful for having him as an advisor because every time he exceeds my expectations with his great customer service and his work ethic. I’ll always come back to the service department because of him. Even if I can’t grab a loaner yet (not their fault at all) I’m always happy to bring my car back there.

years. They are supremely professional and Jeanette is one of the most caring and careful service advisors.

keep messing up whit me thanks to jaclyn right now she is making me trust in ford

The salesman, Keung, made everything easy. He was great!

knowledgeable about her profession. She kept in touch with me throughout the whole process.

timely manner and great mechanics. Clean efficent service GREAT PLACE.

See Jeanette, she's wonderful to deal with. Great Service technicians. Never have I had an issue.

I love my car and the process and the employees of the dealership are an asset to the customers.

department I got there at 8:00am and got out at 8:05am. They couldn’t provide me a loaner (not their fault) but they gave me an Uber ride so I could get to work on time. Everybody at my job thought it was really nice coming from them (most dealerships don’t do that) The service and the repair was so quick too! I got my car done the same day and the price was pretty fair for what I needed. I will always come back to this dealership! They ask for 5 starts but I always will rate them a 100/10!!

Easy going clean need place I will recommend to anyone I know. A+++

never had a problem

American Ford Paramus. Great sales help from Keung, no pressure.

Explorer, check in went smooth, service completed and out within an hour!

notified every step of the way

informative and trustworthy. Very clear and understanding communication, recommend!

expectations. I got a flat tire, and I called roadside assistance. They were so quick that I called at 12pm, they got to my location at 1pm and at 2pm my car was at the dealership. I was really surprised because some tow in companies take more than 3 hours just to get to the first location, so now I know I can trust them at anytime. Michael B called me first thing in the morning and took care of me as always. He informed me that the tire was not in stock, but he could order it and get it by the afternoon. As soon as he got the tire, he put it on and called me to let me know my car was ready. The process for the pick up was quick too. I paid and left to wait for my car, but no, it was outside already. This is the kind of customer service I give and I am grateful you guys do the same too. I am happy customer and I’ll always come back to the service department for Mike. He’s honest and he doesn’t give false hope and expectations to his customers. They ask for five stars, but I give a 20/10 for roadside and a 1000/10 for Mike B and his team!

Service representative Jeanette is very knowledgeable and is always very helpful insuring all my service requests are completed as scheduled.

helpful, thoughtful and straightforward during my purchase. Javier is extremely knowledgeable and can answer any questions you have. Adam and the entire All-American team were very fair on pricing and worked to get me the deal I wanted.

performed recall repair at my home. Arrived on time ,completed fix in a timely manner.Very convenient.

Paramus is the best. I don’t have any problems with my car, so I’m not there often. However, the two times I brought it in for an engine light, Michael B took care of me and he was excellent and he has excellent customer service; I hope I can keep working with him in the future. I only have one concern. This time I received a recall letter and I called to make an appointment. The woman who answered the phone seemed to be bothered by my phone call, maybe she had a bad day or something, I don’t know. I told her I wanted to make an appointment and rudely she asked “have you ever been here before?” I answered yes, I bought the car from there. I gave her my phone number and she kept giving me attitude when she was talking to me like she wanted to hang up the phone quickly. As a person who also works at a dealership, I try to give the best customer service I can, and she was not giving it lol. I also try be easy and prepare myself for the way they work so I don’t waste anybody’s time. I asked her questions like “do I have to wait for parts to be ordered and make the appointment later?” “Is the recall open yet, or is it opening later? (As I understand every brand works differently)”, and as I kept asking she seemed more and more bothered to keep talking to me. Then she told me they can do a mobile service, I told her it was perfect for me, and she cold transferred me to Meghan. I left a voicemail and I know as soon as Meghan heard it, she called me. She was kind, she was ready, she listened to me, she answered all my questions, she addressed my concerns, she accommodated me and made the appointment for the next day. She actually did the best to make it convenient for me which I really appreciate because I’m busy all the time. The technician who came to do the recall was also really nice, he came on time, and he was quick with it too! Other than that, I’ll keep bringing my car for whatever I need to Mike B and Meghan! If you’re looking for a service advisor ask for them! Thank you All American Ford Paramus!

. no bad experience thus far with sales but today with service was a let down